Cala Homes North Counties estate agents in Waterbeach, Chelmsford, Great Bentley and 2 more

★★★★★ 5/5

Trustpilot

Erskine Gilchrist Gardens

Customer Care joiner was excellent (Andrew Galloway).He arrived a little early which was much appreciated and knew exactly what he was there to do. He carried out the work to a high standard very efficiently and was friendly to myself and my kids.My experience so far with all the trades coming to my house to fix issues has been a positive one so thank you.

Consumer · 11 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Neal Young - Cala Homes Painter

Neal Young (Painter) was polite, attentive and only too happy to assist. Very professional.

Davy · 10 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Levi and Lucy at Angmering

Levi and Lucy at Angmering have been fantastic throughout this whole process. We have part exchanged our house and there has not been one step of the way that has been unclear. Thank you so much team we appreciate you :)

Lauren · 10 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Trustpilot

2 years since we moved into Cala…

2 years since we moved into Cala Jordanhill300 plus snags, dangerous electrics which Cala refused to fix, had to pay for an electrician which took 3 days to make the house safe. We now have a report advising if we had a fire the house is a danger to life.You agreed to accept a RICS surveyor report but now refusing to go through the formal RICS dispute channels, We cannot waste another 2 years avoiding fixes that you are aware of (front door contractor sent by Cala said it needed replacing over a year ago and still not fixed!And how do you dispute IR images showing you failed to put insulation in the roof…. We had to pay an electrician to make our house safe this took 3 days work to make the house safe. Etc Etc Etc

Karen · 9 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Had Marius over to complete a few jobs…

Had Marius over to complete a few jobs around the house, the service he provided was outstanding, really grateful for the time and attention he gave to perfect each and everything defect

Palvinder · 8 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Trustpilot

Zero out of five, would not recommend

We reserved a plot at their Horsham, West Sussex location. Throughout the process they continuously harassed us for up dates. I’m unsure why, when each time they had already spoken to our solicitor so knew the latest status and that we didn’t have any extra info.We were days from exchange but on a Tuesday afternoon they told us the process had taken too long and therefore our plot would be remarketed if we didn’t exchange contracts by Wednesday lunchtime, giving us less than 24 hours notice. Whilst we were devastated about this, we understood their position and the delay was caused by our buyer so there was nothing we could do. By Wednesday lunchtime we had not exchanged contracts, but heard nothing from Cala Homes telling us the property was now up for sale again and the plot remained listed as “reserved” on their site. Wednesday evening, their solicitor sent through the documents to our solicitor ready for exchange & completion. Because of this, we fairly assumed they had been bluffing or had a change of heart. On Friday morning, just hours from exchange, they called me to gleefully tell me the plot had been sold to someone else. There were no options available to us other than to pay them more money to reserve a plot for the next model of house up. This left me 5 months pregnant and without a home. I appreciate they are a business and not a charity and their purpose is to make money. But that doesn’t mean they have to do it in such an unprofessional and unethical way. In the end, we purchased a bigger, beautiful home and happily paid an extra £50K to another developer. Save yourself the heartache and do not do business with these unprofessional, morally-bankrupt clowns.

Brooke · 7 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Claire in the customer service team.

Claire in the customer service team has been excellent and is always keen to find a solution. Her friendly approach and follow up to ensure satisfaction isto be commended.

James · 6 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Brilliant service at Cala Sequoia Meadows

Laurence and the team have provided exceptional service from day one. Professional, knowledgable and helpful throughout the whole process. Barry the site Manager is just as brilliant. They have made a stressful life event a pleasant one!

Johannah · 5 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Great customer service

Eric Muzaci came to fix some cracking and the bolt on the front door. He’s always so friendly, manages to fix everything and leaves everything nice and tidy. Eric and Alexandra also help with other bits we need doing to our property. Great customer service from Cala.

Matt · 5 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Meg and Gillian at the Stepps show…

Meg and Gillian at the Stepps show homes were excellent and so friendly. They gave us so much helpful information and showed us all the appropriate properties.

J · 3 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Connor Campbell, first class Joiner, Cala Homes

Received a visit today from Connor Campbell, joiner, on behalf of Cala Homes, Jordanhill Service Team, to repair faulty door closing and handles throughout my apartment. He arrived promptly and carried out all the works as discussed with Cala. In addition, he was able to identify some other issues which he also kindly repaired. He was extremely polite and knowledgeable about how I might prevent any further issues arising and how I can resolve things once the 2 year Warranty is over. I am delighted with everything. He was also very clean and tidy and left my apartment spotless. Thank you Connor. You are a credit to Cala and your Trade.

Sara · 3 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Excellent experience

Just moved into new house in Milltimber in Aberdeen, very pleased with the service which was provided by Sales team (Jo and Toni).The level of the construction is impressive. Thanks to CALA for our nice and new home.regards,Elena

Elena · 2 April 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Earl's Rise

Meg at the Earl's Rise development was very helpful and provided great customer service. She was able to answer all of my questions and seemed very knowledgeable about the development.

Joanna · 31 March 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

On Saturday 30 March we visited your…

On Saturday 30 March we visited your site in Edinburgh, Samantha Donoghue was who we met , Samantha was a pleasure to work with she was extremely knowledgeable and answered all questions we had. My daughter said she had a great flat hunting experience and this was down to Samantha, she is an asset to your team

Frances · 31 March 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Received help from cala customer care…

Received help from cala customer care this week and have to say Vicky was excellent. Really easy communication and all is resolved. Very pleased. Thank-you

Gillian · 28 March 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Marius was very helpful and informative

Sorin · 28 March 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Thanks Tomasz

Thanks Tomasz for a great service.Extremely punctual, courteous and a great standard of work. Much appreciated.

Andrew · 28 March 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Google

Rating only, no written review.

Mark · 28 March 2024 · Cala Homes North Counties Great Bentley

★★★★★ 3/5

Google

Doing delivery service

Dave · 28 March 2024 · Cala Homes North Counties Great Bentley

★★★★★ 5/5

Trustpilot

I’m only giving 5* for the service I…

I’m only giving 5* for the service I received from the sales staff, sales manager and onsite workers. I’d give less for customer care. My journey started with Lynsey and Fraz at the Erskine development and sometimes sales manager Victoria. They were informative and kept me calm through every process. We had a blip with the missives which Fraz and Lynsey sorted quickly with the site manager by working with my solicitor to get them completed in time. I can’t empathise how polite and great the onsite workers are. Very friendly and good to have a chat with. Especially their painter Pete. He was very informative and you can tell he loves his job. Thank you Lynsey and Fraz for making my experience outweigh some of the bad! They went above and beyond and are an asset to the company. I waited to review until our snags etc were complete. We had a few snags outstanding but we were happy to sort ourselves. Happy with the layout of the property and size:)

Donna · 27 March 2024 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Trustpilot

Discrepancy between the provided EPC…

Discrepancy between the provided EPC rating and the actual rating .

Ahmed · 26 March 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Excellent service by Eric, Marius and Alexandra!

Eric and Marius visited today to mend the cracks in our wall and repair our front door. We're impressed by the professional and efficient service they provided. They patiently explained the cause of the cracks, and thoroughly inspected the entire place. They fixed the major cracks first, so they could repair the other issues when the filler was drying. I appreciate the efficient plan and felt informed. They've certainly done a great job addressing major and minor issues at our home. Thank you Eric and Marius.Thank you to Alexandra too, for replying to our emails promptly and organising this detailed repair plan.

Fritz · 25 March 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

I would like to thank all at Cala…

I would like to thank all at Cala Homes, (Farrendon Fields) in particular I would like to thank Caroline in the Sales Office, awesome Customer Service, always so helpful and friendly and has helped me throughout the whole process- moving into my dream home, which was a breeze. I felt Caroline always went above and beyond - thank you Caroline. It really has meant a lot.We absolutely love our home and have had very few issues at all (especially as it is a new build property!) We had a few minor problems, within the first couple of weeks of moving in, Jack and Mario went above and beyond to make sure these issues were resolved as soon as possible, all works were completed to a very high standard, it was a pleasure having them around, both were polite and professional, we can’t thank them both enough for all the help. Overall a really good experience all round, and would highly recommend Cala to anyone looking to buy a new build property.

Anita · 25 March 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Professional Repair of Joint Cracks in Ceiling

Neal Young was a very professional painter and got the job done with no fuss or mess. Great job. Lovely guy.

MB · 23 March 2024 · Cala Homes North Counties Waterbeach