Trusted Agent profile
★★★★★
1,738 reviews across 5 offices and 2 platforms
Cala Homes North Counties has five offices, in Waterbeach, Chelmsford, Great Bentley, Kelvedon and Hertford. Together they have 1,738 reviews on two platforms, rated 4.4 out of 5 overall.
Cala Homes North Counties's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent customer service
Tomasz came for a day and a half to sort out some snagging and he has done a fantastic job addressing all of the issues we had encountered. Thank you very much for resolving everything to such a high standard!
Hi Joe,Thank you for leaving your review. It is great to hear about your experience with Tomasz.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotNightmare - Unresponsive, Neglectful After-Sales Service
Bought a Cala Homes new build in Buckler's Park last year. Huge disappointment! Submitted a snagging list, but 8 months later, major issues like a faulty bi-fold door, damaged kitchen units, broken flooring, toilet tiles, and a broken roof tile and along with other issues are still unresolved without any explanation.The site manager and the assistant site manager are unresponsive. While the Customer Services Team has repeatedly told me that my property remains under the construction team's (site manager) purview, this essentially creates a situation of refusal of assistance and neglect.This whole experience has been incredibly stressful and disrespectful. Time and effort spent chasing them are in vain, and what I receive is neglect. Disappointed with Cala Homes' after-sales service. Don't recommend them based on my experience.
Hello,We are very disappointed to read your review. Please can email your plot and contact details to cala.group@cala.co.uk and we will look into this for you.Kind regards,Cala
2/5
TrustpilotI have recently purchased a house built…
I have recently purchased a house built by Cala in the Rosebrook/ Hambrook estate and I am less than impressed with the quality. Starting with the paint work, the incorrect paint was used on the skirting and those were done in a slapdash manner- plenty of areas missed. I have also spent much time getting paint off of the vinyl flooring and fixtures- it had genuinely dripped on every surface. Also, the estate community has some members who make living here difficult with 'suped up' cars, roaring music and leaving bins and torn bags outside of their property for days on end- attracting foxes and littering neighbouring gardens. Back inside the property, I have also haf damaged items installed regardless of their condition. However, the one redeeming feature was the contracted company that came to sort one complaint- hopefully I can adjust this review when the other issues are dealt with.
Hello Ron. We are very disappointed to read your review. Please can email your plot and contact details to cala.group@cala.co.uk and we will look into this for you.Kind regards,Cala
5/5
TrustpilotConnor Campbell - Joiner
I have had Conner visit my home twice to deal with door issues. He fixed my front door and wardrobe doors (which weren’t closing) on the first visit and replaced a damaged hall door on the second. Both times, Connor was extremely courteous, explained exactly what he would have to do and completed all jobs to the highest standard. He even hoovered up after himself! He is the kind of joiner you would want in your home. I wouldn’t hesitate to recommend him to others.
Hi there,Thank you for leaving your review. It is great to hear about your experience with Connor.Kind regards,Cala
5/5
TrustpilotA good builder anyway but with the few…
A good builder anyway but with the few jobs we have needed doing have been dealt with really well. We have had Marius on both occasions and the workmanship has been outstanding. Cant fault the work done to fix the issues and is an asset to Cala.
Hi Robert,Thank you for leaving your review. It is great to hear about your experience with Marius.Kind regards,Cala
5/5
TrustpilotEric Muzaci (for Cala Homes)
Lovely chap, worked quickly and efficiently to do a great job with the finishing touches following our flooring repairs.
Hi Tori,Thank you for leaving your review. It is great to hear about your experience with Eric.Kind regards,Cala
5/5
TrustpilotCourtney and Claire from Cala Customer…
Courtney and Claire from Cala Customer Services were very helpful arranging repairs we had reported. The workmen were very pleasant and did a first class job, used protective covers and cleaned up after themselves.
Hi Catherine,Thank you for leaving your review. It is great to hear about your experience with Claire and Courtney.Kind regards,Cala
5/5
TrustpilotNew Build Experience - Mowbray Village Horsham
Having recently purchased a new build property from Cala Homes in Horsham we cannot be happier with the level of service we have received. From the very start to completion Mikaela in the sales office was absolutely brilliant. She ensured we were updated on every aspect of the build and that we had all the information we needed. It was also so good to be communicating with the same person throughout. Once we had moved into our new home Dave worked incredibly hard ensuring all snagging was completed with the minimum of interference to us, and again was really good at informing us of the works and time frames etc. He checked all works upon completion and ensured we were happy before the handover to the after sales team at Cala. We were introduced to Kerry from the after sales team and have been in contact with her several times with questions and she has responded promptly without delay. We have been very lucky to have had these people on our Cala home journey as they really do look after you every step of the way. Buying a new home from Cala really does give you piece of mind as you have service at its best! 5*****
Hi Fiona,Thank you for leaving your review. It is great to hear about your experience with the team at Horsham.Kind regards,Cala
5/5
TrustpilotRicky was absolutely fabulous
Ricky was absolutely fabulous. Honest, reliable and trustworthy. He did a brilliant job and I would highly recommend him.
Hi Natasha,Thank you for leaving your review. It is great to hear about your experience with Ricky.Kind regards,Cala
5/5
TrustpilotJust had my decking replaced by Andrew…
Just had my decking replaced by Andrew Galloway and absolutely delighted with the result. Wonderful finish and a lovely guy as well. First class job from start to finish!Also big thanks to Alan Grant, Customer Services Manager who clearly understands customer service and facilitated the works required at our home with courtesy and professionalism. We’ve had previous issues with communication with Cala, however Alan from our first contact, has been clear and delivered exactly what he said he would do. Very much appreciated.
Hi Colum,Thank you for leaving your review. It is great to hear about your experience with Alan and Andrew.Kind regards,Cala
1/5
TrustpilotPoor customer service.
Poor customer service.Saw an ad in Rightmove about a new development in South Queensferry. Rang as it looked centrally located but the information on their brochure was contradictory to that in rightmove.Cala staff admitted info was wrong and instead of apologising and offering to correct this online so as not to be misleading just asked me if I was interested in buying a house.Cheeky and unprofessional and clearly lacking in training.Should have gotten her name to report.
Hello Maria,We are very sorry to read your review and thank you for bringing this to our attention. Please be assured that your feedback has been shared with the team.Kind regards,Cala
1/5
TrustpilotLeaky poorly built properties
I fell for the Cala homes sales talk, only to be left indebted with a shoddy leaking home. Avoid.
Hello Jane,We are very disappointed to read your review. Please can email your development and contact details to cala.group@cala.co.uk so we can look into this for you.Kind regards,Cala
3/5
TrustpilotAvoid like the plague
I bought a 5 bedroom home from Cala and it has been an extremely poor experience from start to finish, over 2 years later. Cala are nothing but a Marketing company who hire in contractors to actually build the houses. Very few of the people I have interacted with have actually worked for Cala. I see many positive reviews for Cala on this site and they are mainly by people who are still paying deposits or are in the initial phases of purchase or moving in.When you do move in, Cala hound you to complete a survey within the first two weeks, let’s call this the honeymoon phase as you are still excited about your new home and any issues you notice, Cala assure you will be fixed ASAP.So, you complete the survey and give them a glowing review. This is how Cala get such a good reputation online. If Cala customers could only complete the survey after the two year warranty period, I’m certain the reviews would be somewhat different.What I’ve learned over the past two years of Cala home ownership-Absolutely every aspect of the house has been built to the lowest possible standard. Gardens with poor drainage, soil quality, dead bushes and trees, this is a recurring theme in my street.Windows and doors poorly installed Security systems poorly installed Driveways poorly constructed Heating systems not fit for purpose and again poorly installed Flooring not properly installed Very poor standard of room construction and decoration meaning lots and lots of remedial work required Anyway, hopefully you get the idea. Every single aspect of the house needs attention because it has been done on the cheap by the cheapest contractor to tender for the job.You also have to become a project manager for the next two years as any snags you report to Cala get noted down only for a confused contractor to appear at your door who has no idea what he is actually attending to do. They have a piece of paper with one sentence on it like “ Windows need attention” so, you then have to explain to the contractor what you think the issues are, only for the contractor to state he doesn’t have the necessary tools or materials to resolve. So, another visit has to be booked wasting everyone’s time. This is a recurring theme for the duration of your warranty period. Despite me complaining to Cala several times that the information I was giving to them wasn’t be communicated to the contractors, Cala would insist that it was only for the contractors to appear again with little or no information about the issues at hand.I have had literally hundreds of appointments to resolve snags over the warranty period, many were repeat visits purely through poor communication. Not once did Cala actively manage issues, it was purely down to me who has zero technical knowledge in this field.I cannot stress enough that buying a Cala house is an horrible ordeal that will drain your life force and actually affect you mentally for years after the initial purchase.
Hello,We are very disappointed to read your review. Please can email your development and contact details to cala.group@cala.co.uk so we can look into this for you.Kind regards,Cala
5/5
TrustpilotCala Newington
We had a great experience with Cala homes. Jill & Tony in the Edinburgh Newington residences were very kind and patient with us. The homes themselves are stunning and done to such a high spec.
Hi Holly,Thank you for leaving your review. It is great to hear about your experience with Tony and Jill.Kind regards,Cala
5/5
TrustpilotNew Home - CALA Homes, Fernleigh Park
We bought our new home on Fernleigh Park at the end of February and it was a fabulous experience. Both the sales team (led by Hannah) and the site team (led by Richard) have been extremely professional and helpful every step of the way. We've been in our home now for nearly 8 weeks and couldn't be happier. Whether the preparation in the run up to completion, moving day or the after care. This is by far our best new house buying experience. Well done to the team at CALA!
Hi Richard,Thank you for leaving your review. It is great to hear about your experience with Hannah and Richard.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotJoiner Connor Campbell
Joiner Connor Campbell altered a bedroom door. Very efficient & professional service. Quality of work excellent. Cleared up after him. Even carried out another small repair he noticed.
Hi Mary,Thank you for leaving your review. It is great to hear about your experience with Connor.Kind regards,Cala
5/5
TrustpilotMoved in to our house only 5 weeks ago…
Moved in to our house only 5 weeks ago been really pleased to date the sales team for the first part of the journey of the purchase of our house were really helpful all the way.😀keep up the good work guys. Thanks Steve and Debbie Hunter 👍
Hi Steve and Debbie,Thank you for leaving your review. It is great to hear about your experience so far.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotExtremely happy with the service…
Extremely happy with the service provided by Eric Muzaci. Very helpful, friendly and quick to sort all the works that needed doing.
Hi Alicia,Thank you for leaving your review. It is great to hear about your experience with Eric.Kind regards,Cala
5/5
TrustpilotEric Muzaci
Very quick and courteous repair by Eric to our shower as part of aftersales care.
Hi David,Thank you for leaving your review. It is great to hear about your experience with Eric.Kind regards,Cala
5/5
TrustpilotPrince’s Quay, Glasgow
I would like to thank Vickie, Astrid and the rest of the sales team for a fantastic reservation experience. Vickie in particular went above and beyond to ensure the process was as easy and stress free as possible, leaving me to focus on the exciting aspects of buying a new home. This is the second time I have bought a Cala Home as the build quality and level of finish is exceptional.
Hi Craig,Thank you for leaving your review. It is great to hear about your experience with Vickie and Astrid.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotMr Gary Chan
Mr. Eric Muzaci came to help me fix some issues stated in the snagging report. He's explained clearly about the issues he'll fix for us. He's very polite, efficient and helpful. All the issues have been fixed by him within a very short period of time.
Hi Gary,Thank you for leaving your review. It is great to hear about your experience with Eric.Kind regards,Cala
5/5
TrustpilotNew home in. Benson, Oxfordshire
We moved into our new home back in September, and the entire sales journey was just amazing from the day we viewed the plot to the day we moved in. Annie went above and beyond every step of the way and we could not have asked for a better experience. Since moving in Nick and Christina have been looking after us and dealing with any issues, which I have to say have only been such minor things. They have both been absolutely amazing and everything has been sorted quickly with no issues. Christina has also been amazing at just checking in to make sure we are ok.The entire process has been outstanding, we could not have asked for a better experience, worlds apart from the experience we have had with our last new build home and developer.Cannot praise everyone at Cala highly enough.
Hi Kerry,Thank you for leaving your review. It is great to hear about your experience with our team at Benson.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotCustomer care problem to ceiling in…
Customer care problem to ceiling in living room was very professionally completed by Liam left to very quality standard very clean and tidy after works completed attention to detail was excellent .
Hi Paul,Thank you for leaving your review. It is great to hear about your experience with Liam.Kind regards,Cala
5/5
TrustpilotPaul Cawley Painter
Paul came round to fix our painting snags and was fantastic from start to finish. His communication was great throughout the whole process, ranging from phoning ahead of time to let us know he was having car problems and might be late (he managed to make it on time despite the flat tyre) to explaining the sanding and painting process. He also noticed small spots that we hadn't seen and was happy to fix them for us which saved us further calls to Cala support and extra trips for the Cala painting team. He was excellent and we're very happy with the work he did for us! Thanks again Paul!
Hi Peter,Thank you for leaving your review. It is great to hear about your experience with Paul.Kind regards,Cala
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Waterbeach has the most, with 1,683 reviews rated 4.5 out of 5, followed by Chelmsford with 23.
The five Cala Homes North Counties offices, by town:
