Trusted Agent profile
★★★★★
1,738 reviews across 5 offices and 2 platforms
Cala Homes North Counties has five offices, in Waterbeach, Chelmsford, Great Bentley, Kelvedon and Hertford. Together they have 1,738 reviews on two platforms, rated 4.4 out of 5 overall.
Cala Homes North Counties's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotExcellent post build customer service
We received a quick, courteous response to a problem we were experiencing with a supplier and an undertaking to use their best endeavours to seek redress for us, even though technically, the product was outside the warranty period. Excellent service. Thank you Julie.
Hi Ron,Thank you for leaving your review. It is great to hear about your experience with Julie.Kind regards,Cala
1/5
TrustpilotThey Don't Care
Cala Homes own Taylor Lane. Taylor Lane supplied the timber frame for my house, which was built by a different developer and more than two years on from occupation, remains unfinished because of structural issues. My building surveyor needed information from Taylor Lane, to confirm suspected issues and to move my build forward. I was invited to email Taylor Lane with my questions, which I did 'In Confidence'. Rather than help me, Taylor Lane advised that it would be informing the developer that has ruined our lives. In other words, future work trumps a family in distress.Update: Cala Homes is working very hard with Trustpilot, to remove the review, but not to help a family in distress.Update: My review makes clear that Cala Homes did not build my house, but it owns Taylor Lane, the company that fabricated the timber frame. However, neither Taylor Lane, nor its parent company Cala Homes, is willing to help me. Both companies are aware that my house builder has left me with a structurally unsound home, yet will not supply the structural design or loading calculations required to fix it!
Hi Sandra, As you are not a Cala Homes customer and we can not hold any details of you, unfortunately there is nothing we can do to assist. We are however aware that you are in contact with your own housebuilder to resolve. We apologise we can not be of any assistance. Kind regards, Cala
5/5
TrustpilotSunnie and Trish from Oakbank phase 2…
Sunnie and Trish from Oakbank phase 2 have been guiding us through the process and they both did an excellent job while our main interaction has been with Sunnie from Oakbank phase 2. Our experience so far has been great, considering all factors from buyers perspective.We would like to appreciate the quick response time and patience to all our queries, which also helped us select the right things at the right time.Overall, I really appreciate the service from Cala in house buying process and would definitely recommend to friends/family.
Hi Sai,Thank you for leaving your review. It is great to hear about your experience with Sunnie and Trish.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotThe service done by Cala is always…
The service done by Cala is always outstanding and the staff is very helpful and kindly with us.Marius is great and does a very good job when comes to my house for repairing.
Hi Ligia,Thank you for leaving your review. It is great to hear about your experience with Marius.Best wishes,Cala
5/5
TrustpilotMarius from Cala Peterborough has…
Marius from Cala Peterborough has provided a fantastic service, he is very punctual, reliable, knowledgeable and professional. We knew the problems were going to be solved to a high standard every time he was here.
Hi Maria and Adam,Thank you for leaving your review. It is great to hear about your experience with Marius.Best wishes,Cala
5/5
TrustpilotExceptional experience
The service and attention that has been given to me by both Chloe and Debby at Saltcoats Grange has been beyond excellent. These ladies are a huge asset to Cala homes and have made the whole experience so far of buying a new home a pleasure. Many thanks
Hi Kerry,Thank you for leaving your review. It is great to hear about your experience with Chloe and Debby.Best wishes in your new home!Best wishes,Cala
1/5
Trustpilot3.5 years later still waiting for…
3.5 years later still waiting for something/anything to happen. wouldn't take a lot of effort to make quite a bit of difference, but instead they continually choose to do nothing. vast amount of emails and phone calls, trip to their head office and demanded to be seen has all amounted to ... nothing our problem is with the shocking state that they left our estate groundworks in. (on a positive note and with credit where credit is due, we love our house)
Hi Jacqueline, We are very sorry to read your review. We have passed your feedback onto the regional team and our Customer Service Manager will be in touch.Kind regards,Cala
5/5
TrustpilotExcellent Job
Fantastic service from Scott Moxey over the last couple of days resolving some painting/decoration issues. Scott was very personable, professional and did an excellent job. He went above and beyond, thanks to all his hard work and Cala Customer Service (East).Thanks, Ricky
Hi Richard,Thank you for leaving your review. It is great to hear about your experience with Scott and our Customer Service team.Best wishes,Cala
4/5
TrustpilotGreat service from Cala electrician.
I reported a fault with the moisture sensor fan in my kitchen. Cala sent an electrician the next day at a time that was convenient. The electrician was extremely polite and efficient. Overall very satisfied.
Hi Sara,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes,Cala
5/5
TrustpilotEric at Cala
Eric Muzaci visited us today to work on some of the snagging. Eric always does an excellent job, is very personable and friendly and gives good advice. Highly recommended.
Hi Chris,Thank you for leaving your review. It is great to hear about your experience with Eric.Best wishes,Cala
5/5
TrustpilotGreat to have Cala build our new home
Great to have Cala build our new home, the team at Earl Rise have been great in keeping us in the loop and answering the ton of questions or requests that I seem come up with. Keep up the great work.
Hi Jaspreet,Thank you for leaving your review. It is great to hear about your experience with our Earls Rise team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGreat service from Jenny in customer…
Great service from Jenny in customer service. Always quick to respond and deals with any of our issues efficiently.
Hi Mrs Jenkyn,Thank you for leaving your review. It is great to hear about your experience with Jenny.Kind regards,Cala
5/5
TrustpilotCala Princess Quay amazing team
Popped into Cala Reception at Princess Quay few months back to view few properties. From 1st meeting with all members of front of house sales team I was very impressed with thier professional and friendly manner. Victoria Steven-Curtis was and is my main contact and I couldn't thank her enough for being there through process from 1st viewing to now looking forward to moving into my new apartment in coming weeks .Thanks to all front of house team I have met to date.Bernadette
Hi Bernadette,Thank you for leaving your review. It is great to hear about your experience with Victoria.Kind regards,Cala
5/5
TrustpilotFabulous service and can seriously recommend!
Well done to Cala Team..Really efficient service and recommend if thinking of moving.
Hi Kate,Thank you for leaving your review. It is great to hear about your experience with us.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotPersona review for the excellent service provided by all.
This is for Connor, Vicki and Emma who provided a personal service today and yesterday at my flat. I would like this message to be communicated to them all for going that extra mile to help and assist me with my repairs. Thank you once again. Edward Teacher court.
Hi Edward,Thank you for leaving your review. It is great to hear about your experience with Connor, Vicki and Emma.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotAbove and Beyond
Our first week in our new house and it’s everything we expected and more. Jenny and the sales team have been terrific along with Dave, Gary and the boys on site, nothing is a bother for them…very happy!
Hi Robert,Thank you for leaving your review. It is great to hear about your experience with us.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGreat service from Neal Young the painter
We had Neal Young round at our house, one of Cala’s painters to close out all remaining markings and cracks due to the new house settlement. Neal was very professional, really thorough and we are delighted with the results, thanks again.
Hi Martin,Thank you for leaving your review. It is great to hear about your experience with Neal.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotIT IS SO FUN AND I PLAY IT EVERDAY
5/5
TrustpilotAlan
Alan, the painter has done a fantastic job as part of our snagging work. He has been reliable, hardworking and efficient. He takes time to make sure the job is done properly.
Hi Rebecca,Thank you for leaving your review. It is great to hear about your experience with Alan.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotElectrical Repair
Electrician attended from Dovend Electrical on behalf of Cala and carried out a quick and great job to fix a faulty hall socket. Thank You Cala!
Hi Ed,Thank you for leaving your review. It is great to hear about your experience with us.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotDelighted with the customer service from CALA Homes North
Delighted with the customer service experience from Stuart and the team at CALA Homes North. We’d identified an issue with the amtico flooring within our bathrooms. This issue was out with CALA’s control. However the team at CALA Homes North took the time to really listen to our feedback and identify a range of solutions to put things right for us. The contractor that CALA appointed to resolve the issue was professional and they also completed the remedial works within a really quick timeframe. We are really grateful to Stuart and the team for taking ownership of the issue and for the professional and friendly after sale service they provided.
Hi there,Thank you for leaving your review. It is great to hear about your experience with Stuart.Best wishes in your new home!Kind regards,Cala
5/5
GoogleWorking on site
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Waterbeach has the most, with 1,683 reviews rated 4.5 out of 5, followed by Chelmsford with 23.
The five Cala Homes North Counties offices, by town:
