Trusted Agent profile
★★★★★
1,738 reviews across 5 offices and 2 platforms
Cala Homes North Counties has five offices, in Waterbeach, Chelmsford, Great Bentley, Kelvedon and Hertford. Together they have 1,738 reviews on two platforms, rated 4.4 out of 5 overall.
Cala Homes North Counties's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLiam again has been very helpful with…
Liam again has been very helpful with fixing some mastic defects. Very professional and effective service.
Hi Marcin,Thank you for leaving your review. It is great to hear about your experience with Liam.Best wishes,Cala
5/5
TrustpilotEmma was terrific
Emma was terrific, always very helpful and knowledgeable with everything, built in extra’s which is great, I can’t do anything now ,so really appreciate the level the flat has been finished too.
Hi Rodney,Thank you for leaving your review. It is great to hear about your experience with Emma.Best wishes,Cala
5/5
TrustpilotExcellent response from Cala West…
Excellent response from Cala West Customer Care and efficient and quick visit by Connor to fix a security door lock.Thank you!
Hello,Thank you for leaving your review. It is great to hear about your experience with our West of Scotland team.Best wishes,Cala
5/5
TrustpilotPainter
Great friendly painting repair from George fisher Informative and even with last min change in our circumstances was still able to accommodate us fitting us in and getting job done! Much appreciated Cala does give great customer care!
Hi Christopher,Thank you for leaving your review. It is great to hear about your experience with George.Best wishes,Cala
5/5
TrustpilotGeorge and Neal at Cala Balgray Gardens
George and Neal came to sort out some repairs in the house. Both were very professional, arrived right on time, completed the work and tidied up after the jobs. Was very happy with the work carried out and how it was handled so big thank you to them.
Dear Kevin, We are very sorry to read your review. Your feedback has been shared with the regional team and our Customer Service Manager will be in touch today.Kind regards, Cala
5/5
TrustpilotScott the joiner
Scott, the joiner was friendly and experienced and completed the work quickly and efficiently so I'm happy.
Hi Malcolm,Thank you for leaving your review. It is great to hear about your experience with Scott.Best wishes,Cala
5/5
TrustpilotPrompt and Excellent Service
Scott Downie , the joiner at Cala Southbank did a fantastic job at our home. We were booked for a later date but he got a cancellation and was thoughtful enough to get us booked in earlier. Scott is very friendly, professional and does his job very neatly. A good brand ambassador for Cala and I Highly recommend him.
Hi Aishat,Thank you for leaving your review. It is great to hear about your experience with Scott.Best wishes,Cala
5/5
TrustpilotSunnie Gibb, Oakbank Winchburgh
Sunnie at the Oakbank development has been very helpful, knowledgable and understanding through the reservation process. She has been fabulous in allowing us to visit multiple times and assisting with the flooring choices. We look forward to continuing our journey with Sunnie!!
Hi Rachel,Thank you for leaving your review. It is great to hear about your experience.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotWe had a fantastic service from the sales team.
We had a fantastic service from the sales team. They are very friendly, helpful and understandable. Starting from the inquiry stage they are with us and had ongoing conversations with us throughout the whole process. I have no words to express my gratitude towards them.
Hi Gishani,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home!Cala
5/5
Trustpilot5 Start Customer Service
Dealing with Jenny from day 1 was not an issue. Nothing ever a problem and customer service is 2nd to none.
Hi Gary,Thank you for leaving your review. It is great to hear about your experience with Jenny.Best wishes,Cala
5/5
TrustpilotOutstanding experience…
We had an outstanding experience with Siobhan. Her professionalism is unmatched; she is diligent, reliable, and always uphold the highest ethical standards. Her efficiency in handling matters is impressive, as she is consistently proactive, responsive, and effective, ensuring that all processes are streamlined and timely. She is so supportive. Her communication is clear and concise.
Hi Sehrish,Thank you for leaving your review. It is great to hear about your experience with Siobhan.Best wishes in your new home!Cala
5/5
TrustpilotAndrew Galloway
Andrew did a great job fixing our door hinges. Very professional!
Hi Jian,Thank you for leaving your review. It is great to hear about your experience with Andrew.Best wishes,Cala
1/5
TrustpilotCowboy outfit
Terribly built property. No end of issues with the property and reluctance/refusal to rectify their poor workmanship. Garden left unusable and door handles falling off. If you’re considering purchasing a new build property from this developer. Think twice. If I were to sell you my property I’d be lying as to its quality. If these houses are still standing in 10 years time I’d be very surprised.Edit:Cala say below they’ve called and left a voicemail. They haven’t. Add “liars” to the list of faults with this company.
Dear Cliff, We are extremely sorry to read your review. Our Customer Service team has tried calling you and left a voicemail. Please can you call them on 0333 1503 321 so they can assist. We apologise for any inconvenience caused.Kind regards, Cala Update:Dear Cliff, Our team has left two voicemails, however will send an email to ensure we have the correct contact information on file. We apologise for any inconvenience caused. Kind regards, Cala
5/5
TrustpilotFantastic Cala team at Belwood Oaks
Fantastic Cala team at Belwood Oaks, Penicuik. From first viewing to moving in nothing was too much trouble. Knowledgeable, well organised at every step we had complete faith that we were in capable hands. Exceptional after sales care with every concern addressed and sorted. We love our light filled, spacious and very well insulated home - thank you Cala!
Hello,Thank you for leaving your review. It is great to hear about your experience with our team at Belwood Oaks.Best wishes in your new home!Cala
5/5
TrustpilotBoth Jo and Amelia have been amazing
Both Jo and Amelia have been amazing. Answering all our questions, explaining the process. Taking us to the various house styles and plots that allowed us to make the right decision . Nothing has been too much trouble
Hi Sandra,Thank you for leaving your review. It is great to hear about your experience with Jo and Amelia.Best wishes,Cala
5/5
TrustpilotFantastic home and service!
It's been three weeks now since we've moved to our new home/house (end-terraced) in CALA Kirkintilloch. The service from the sales team (Ellis, Carol and Joyce) was exceptional. Even after we've moved, we didn't feel we were a bother when we needed some information regarding Installation, Solar panel etc. We had a problem with our washing machine initially not fitting in to the space plus the plug point; Kyle, the Asst. Site Manager, helped and got his men to sort it out right there and then. We were very impressed with the care and service. My family and I are very happy with the standard of build, the incentives offered for us to move (part-exchange, lighting, turf, paid tax, etc). We thoroughly recommend this Home Builder. You will not regret it. Just when thought we couldn't, CALA made our dream of having our own fantastic new home come true in an equally fantastic area. Thank you.
Hi Sharron,Thank you for leaving your review. It is great to hear about your experience with out team at Kirkintilloch.Best wishes in your new home!Cala
5/5
TrustpilotAndrew Galloway
Andrew Galloway came to look at our internal doors. He was polite, professional and did a great job fixing all our issues!
Hello,Thank you for leaving your review. It is great to hear about your experience with Andrew.Best wishes,Cala
5/5
TrustpilotGarry Carlyle
Garry Carlyle. Couldn’t have been anymore helpful, friendly and professional. We are absolutely delighted in his workmanship. Highly recommend. Thank you Garry for everything.
Hi James,Thank you for leaving your review. It is great to hear about your experience with Garry.Best wishes,Cala
5/5
TrustpilotRemedial painter work after leak…
Remedial painter work after leak through ceiling. Garry Carlyle did a good job. Looks brand new.
Hi Frances,Thank you for leaving your review. It is great to hear about your experience with Garry.Best wishes,Cala
1/5
TrustpilotForceful use of my garden for scaffolding without paying for it, nonchalant fencing design and overall poor plot layout
Let me just say when you are buying a house from Cala, be cafeful they won't come to mount a scafolding in your garden and claim right on top of it because they are bigger than you.Beside the scaffolding they have bullishly mounted in our garden without paying for the use of our legally paid space, (just imagine how close this house is to the fence. So close they don’t have space to build it), they are the only builder I know that placed the fence wooden panels before the boundary nonchalantly. Every boundary fence that has a retaining brick done by other builders, they have put in the work and mounted the wooden fence panels on the brick wall to maintain the integrity of the boundary. But this has not been the case for Cala and when asked, they said it was a site wide issue and won’t correct it as if they are not the planners of the site and design. This has left us with parts of the neighbour's garden in our garden to maintain for live and parts of our garden in the other neighbour's garden.In fact if I know what i know now, I would NEVER have bought their house in good faith as I did. I would have asked for a 3d image of the plot, everything around it including the fence and even how neighbouring houses will be built. Very poorly designed plot layout as they try to squeeze houses in every inch of space that they end up compromising customer’s enjoyment of their own home. We can no longer open our toilet window because it looks directly into the neighbour’s garden. The ground level difference between our garden ground and the neighbour means that our first floor is almost on the same level as the Neighbour’s garden and the house is pitched so close to the fence and a towering 3 levels it completely becomes so intrusive. I completely regret buying this house off Cala because I cannot believe an architect really planned this plots as such.I bought this house a year ago and I am already thinking of moving.I will say to anyone reading this to look closely at everything surrounding the plot you are buying. They will not tell you the pitfalls and will do nothing to compensate you later. And as you know, they are a big company and you are just a small individual with no resource. If you are unhappy with the surrounding, you can never enjoy the house.
Dear Lilyan,We are very sorry to read your review. Unfortunately we are unable to identify your details so have requested Trustpilot to gain more information. Once received, we will share this with the relevant team to look into.Kind regards,CalaUPDATE:Dear Lilyan, Please be assured your feedback has been shared internally. We are aware our team has previously been in touch to discuss this and they have confirmed the scaffolding will be removed next week. We sincerely apologise for any inconvenience this has caused and we thank you for your cooperation.Kind regards, Cala
5/5
TrustpilotAn excellent CALA development near Chichester
I recently visited the Rosebrook/ Hambrook CALA development, just west of Chichester. An impressive development with good site layout, surrounded by countryside, set in a small village close to railway line (0.5 miles) and Emsworth and Chichester easy driving (10-15mins). The sales consultant Georgina was very helpful during my two visits and showed me around the show house and then left me alone to go around the house for sale. She is very professional and knowledgeable and not all pushy, encouraging one to make the right decision for such an important purchase. I would certainly seriously consider the Magnolia type home in my preferred location of Waterlooville, so unfortunately I did not proceed to reserve. But CALA and Georgina are a great team and you will be looked after when you visit. Thank you Georgina... Nigel
Hi Nigel,Thank you for leaving your review. It is great to hear about your experience with our team at Chichester.Best wishes,Cala
5/5
TrustpilotFantastic staff
Fantastic staff, nothing too much trouble.Including site employees friendly and courteous.Everyone a credit to Cala Homes.Very tidy and well presented development.
Hi Mario,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home,Cala
5/5
TrustpilotPainting after remedial work
Had to get some remedial work done which required painting. Alan Taylor has been here on a few occasions and has always been punctual, pleasant and his work has always been carried out to a high standard. He always leaves the place as clean as he found it. A real credit to the company.
Hi Mark,Thank you for leaving your review. It is great to hear about your experience with Alan.Best wishes,Cala
5/5
TrustpilotCala Chiltern Customer Service Team
Thank you again to Christina and the Cala Customer Service Team at Chiltern for sorting out a snagging issue with the windows of my new build on the Kingsgrove Estate in Wantage. The team are a pleasure to deal with and have followed up any issues diligently and with great professionalism. Nothing seems to much trouble for them and they always follow up to confirm that the work was done on time and to an excellent standard. Thanks as always for your help.
Hi Chris,Thank you for leaving your review. It is great to hear about your experience with Christina and the team.Best wishes,Cala
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Waterbeach has the most, with 1,683 reviews rated 4.5 out of 5, followed by Chelmsford with 23.
The five Cala Homes North Counties offices, by town:
