Cala Homes North Counties estate agents in Waterbeach, Chelmsford, Great Bentley and 2 more

★★★★★ 5/5

Trustpilot

MY FRIENDLY PAINTERS

I had George and Alan in my house for three days completing my paint work , II have a Cala Townhouse so it requires two painters due to the high ceilings. I had previously met George a few weeks prior so I persnickety ask Cala if George could come back to complete the work as I found him so lovely and friendly, and just gets straight in there and does the job without any breaks, so when Alan turned up to work with him I thought he was just a gentle Giant , the two make a great team , just heads down and get the job done , thanks so much guys for being so professional and so nice to me , especially after what I have been through in the last two months , Great Teamwork Guys xx

Joanne · 12 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Trustpilot

Do not buy a Cala home

Expensive, cheaply built, tons of snagging issues which they will refuse to fix. Definitely would not recommend a Cala home.

Ray · 11 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

A thank you to Lee Atkins

A thank you to Lee who attended to rectify ongoing cracks in the ceilings of our Cala home. Lee was punctual, courteous, approachable, extremely polite, professional and friendly.His work was of a high standard and place was left very neat and tidy.I would not hesitate to recommend his services to anyone. Excellent customer service.

J · 11 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

We recently had the pleasure of meeting…

We recently had the pleasure of meeting with Anna and Meg at Cala Homes in Kirkintilloch, and we couldn’t be more thrilled with our experience. From the moment we met them, both Anna and Meg showed a genuine personal interest in helping us secure our first Cala home. Their warmth, professionalism, and dedication made the entire process smooth and stress-free.They went above and beyond to answer all our questions and guide us through every step, ensuring we felt confident in our decision. Thanks to their helpfulness and expertise, we are now in the exciting process of planning our dream home, and we couldn’t be more grateful.Anna and Meg are truly lovely people who made what could have been a daunting process enjoyable and exciting. We can’t recommend them highly enough and are incredibly grateful for their support. Cala Homes is lucky to have such amazing advisors!

Mandy · 11 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

We were not really looking at moving…

We were not really looking at moving home just yet, we planned a little later but when we entered the show room with a very pleasant welcome from Amanda, the rest is history.I will give most kudos to Amanda for her knowledge to all of our many and unending questions, her patience and commitment to us too, always ready to take us to see the homes as many times as possible, and this helped us in making the right decision for us.

InPost · 11 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Excellent service as always

Excellent service as always today from Nick Sullivan at Cala dealing with final snagging issues.

Jacqui · 9 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 4/5

Trustpilot

Snaggingr

Cala sales team (Sara) and Connor who attended for our snagging appointment were both fantastic and always had a high level of professionalism along with being very personable when we bought! The after sales generic customer service is not as helpful and extremely slow at responding to any email queries. Scott (the joiner) and Connor (painter) were both brilliant and lovely to have in our home helping with 2 year snagging issues. They both went above and beyond and were happy to answer any questions and made sure everything was sorted for us.

Claire · 9 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Trustpilot

Poor and disappointing customer service

My partner and I bought a flat in May 2023. At that time we were asked to check the property as this was a new build, we did and reported the silicon around all the window was coming off and windows are not sealed properly. We were told that this is an issue because it is a new build and that the whole building needs done. We waited, I then contacted Ross in September 2023 who said that work plan and that it should be done by the end of October 2023 the lates. When I asked again he told me that they are still working on it and that the from of the building was done. Which did not help me as the windows in my property haven’t been done. This has not been done to date. We have contacted Cala customer service and we were told that nothing has been reported. We were advised that this will now be reported and that someone will be in touch. No one has so we called again and we where told the same, that this was not reported and it will be and someone will be in touch. It’s been 3 weeks since we contacted customer service. It is very disappointing since the flat should still be under warrenty, that we are being ignored. Very poor customer service. Things only seem to be done during purchasing a property. I wouldn’t recommend buying with Cala nor I would consider buying with them again. They only seem to be professional and helpful before the purchase and not after

Katarzyna · 9 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Decorating …

Excellent customer care and completed the job outstanding

Mylvaganam · 9 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 3/5

Trustpilot

Aftercare was bad

Aftercare was bad. Still waiting 4 yrs on for a door to be replaced . Boiler valves blocked in corner by kitchen cabinets which didn’t realise until out of the 2 yr contract so Cala wouldn’t change even though manager on seeing acknowledged should be higher so as to reach. I had to cut cabinets to reach them . I suggest getting paid snagging inspection when buying as many things you don’t notice when first moving in.

M · 9 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Excellent customer Service from CALA representatives at Mansfield Lea, East Calder.

I really appreciate the work done by CALA and their prompt response and Service. I am really glad the quality of maintenance that they provide and would love to extend their 2 years warranty if there is a choice. I would like to take this opportunity to thank "Mark Henderson" on the Nail pops and the painting done on back of it.I would also like to extend my thanks to "Darren Monteith" for making immediate arrangements on fixing all the settlement issues.

Ashok · 9 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Decorator - Mark Henderson

A big thank you to Mark. Quality of work was excellent, superb finish and attention to detail. Mark was very polite and respectful of our property, leaving it clean and tidy. Mark is a credit to Cala.

J · 8 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Trustpilot

Don't believe all the five star ratings…A Nightmare of Unprofessionalism and Dishonesty

Don't believe all the five star ratings on Trustpilot, these are for their sales team who are excellent at getting you to sign on the dotted line, the challenges will really start when you take ownership.We had multiple issues with the property which were eventually addressed after constant complaints to their onsite staff.There are still numerous problems across the estate with Cala trying to adapt existing plot boundaries to fit new plots, this was an admission by their own staff and is impacting quite a few of my neighbours.I'm having to deal with a dishonest Cala customer services team leader who requested access to my property to rectify a low fence (Cala got the height of the properties behind us wrong so all the fences need to be raised).I have her on record stating that remedial work would be done on the outside of our property and all they needed was access, instead customer service and contracts manager installed additional posts on my side of the property without my permission and refuse to remove it. It took 3 weeks to get them to just remove dangerously exposed bolts and nails and to make their work safe.I have sent multiple emails and made multiple telephone calls the their customer service centre with no success. The last correspondence was that the customer service and contracts manager deemed the work complete and has refused to respond to my emails and telephone calls. My last emails have gone unanswered and I was advised to make a complaint through a link on the website.Unfortunately, this complaint landed directly on the same customer service manager’s desk and I've been blocked by their staff from escalating this further as per their complaints procedure. I've tried reaching out to their regional Director and have had no response to my message three weeks ago.I am now having to find a fencing company to remove the posts and restore the fence to its original condition, then recoup the costs from Cala Homes.Sadly, Cala customer service believe they can do unauthorised work on someone's property and get away with it. Be careful and do some additional research before making a purchase from this company as they are a nightmare to work with.

Darryl · 8 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Remedial paintwork carried out promptly…

Remedial paintwork carried out promptly and to a very high standard by Mark Henderson - really good customer service

Mr · 7 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

The team at Sequoia Meadows are…

The team at Sequoia Meadows are absolutely fantastic, Sarah, Laurence and May have all went out their way to ensure we got everything we needed.

Cora · 7 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Cala and their sales team were…

Cala and their sales team were fantastic throughout the process. Toni and her predecessor Rosie were very professional from the initial contact right through to the end. Not only does the place look great they were very kind to throw in a few extra freebies ( including furniture) Toni ( and Cala) were especially kind and understanding when our payments were capped by my online bank meaning that we ended up being a few days late for key handover. I highly recommend buying a Cala home and do make sure to make the initial contact with Toni.

Jerome · 7 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Postive experience

We are in the process of buying a house at the Rivermead development.The sales team have been great, thank you to Sophie and Natasha and a special thank you to David who's patience and knowledge helped us make our decision to buy.The house is gorgeous, a brilliant and well thoughtout layout.The family room with its excellent white goods and stone work tops . We are particularly happy with the amount of storage space , can't wait to move in.

L · 6 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Experience

Sebastian toured us today around the new builds. He was very knowledgeable, polite and listened to our many daft questions as we were enquiring for our first home. Would recommend Sebastian, the team and properties. They wouldn’t disappoint

William · 5 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

We got there in the end!

Despite initial back and forth involving NHBC to get the smooth render fixed for the 3rd time as we came to the end of 10 year warranty, the teams communication and work have been excellent during remedial works. Called to bring forward date & contacted throughout to advise next steps and dates work would be completed.

Joe · 4 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

fast follow up

fast follow up. High efficient.Manager Darren is nice guy and close followup our defect item. The water plumber is a high professional person who resolve our problem.All team is work in East Calder have a high professional. Excellent Team!

MAnDeK · 4 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Scott Moxey did a very good job

Scott Moxey did a very good job. Thorough and tidy and was very pleasant and helpful.

Joanne · 3 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Decorator touch ups

Mark was really helpful and knew how to get things fixed to Cala standards

Rhona · 3 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Chloe made it a seamless process for us…

Chloe made it a seamless process for us and was very helpful when it came to our selections, ie. kitchen

Carrie · 1 October 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

George Fisher painter review

George Fisher completed our painting work to a very high standard. Very professional and lovely to deal with. Thank you George.

Fiona · 1 October 2024 · Cala Homes North Counties Waterbeach