Trusted Agent profile
★★★★★
1,737 reviews across 5 offices and 2 platforms
Cala Homes North Counties has five offices, in Waterbeach, Chelmsford, Great Bentley, Kelvedon and Hertford. Together they have 1,737 reviews on two platforms, rated 4.4 out of 5 overall.
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Cala Homes North Counties's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI would like to thank George & Neal for…
I would like to thank George & Neal for plastering & painting my ensuite, they both did a wonderful job. From Plot 36 Thorntonhall Mrs Aitken.
Hi Colette,Thank you for leaving your review. It is great to hear about your experience with Neal and George.Best wishes in your new home!Cala
1/5
TrustpilotNo Reponse , just silence from Cala
With regard to Little Brook Road Roydon Cala Homes still are not responding , no word back. All they say is, we are reviewing things with a wider team.What the hell does this mean ?Why do you not respond ??Are you burrying you head in the sand !This is Shocking and Disgusting, no response, what are your legal team doing abiut this nil response ?I wrote to you in September and brought this matter to your attention along with other residents, and still never had any response!All you do is give a bog standard reply here and NEVER REPLY to our direct email or registered letters from our lawyers . Standard reply as it seems from your customer service dept . This, is definitely NOT good practice. Who is in charge of this?Why is your CEO not dealing with this matter? This has shocked the whole development OF 23 house owners here. What do we have to do to get a response?Do we have to put this onto Face Book on specific sites there to get some response from your legal team directly to our management company?That's an idea... All you say is we are looking into it. Well ...It's about time you reply to us all ASAP. Directly via our lawyers. This is just shocking, you already had emails. Registered letters . But you do not reply.Never buy a house from Cala again. Just bad manners and disgusting practice !To be continued . . . .Updated on Thursday 24 October 24What are you guys playing at.We wrote a legal letter to your ceo And after writing this review to you all you reply is the following (We are very sorry to read your review. We are aware our Customer Service team were previously in touch, however we have shared your feedback internally for the regional team to look into. We sincerely apologise for any inconvenience caused. )What arr playing at. This is nothing to do with your regional team. Where is your CEO AND WHAT ARE YOUR LEGAK TEAM DOING...?STILL NO CONTACT OR REPLY TO OUR LEGAL REPRESENTATIVE !WHAT HAVE YOU TO SAY ABOUT THAT , STOP BEATING ABOUT THE BUSH THIS IS NOT GOING TO GO SWAY OR BE BRUSHWD UNDER THE CARPET BY ANY MEANS !!!Addition 24 Oct 2024As per your reply here ..Why is it taking over a month to reply directly to our lawyer. Isnt it funny and sad and annoying that you send a BOG Standard reply here and not have the decency to reply to our formal letters from our lawyer . Do not worry. I shall be moving onto your Facebook site next to get more of a national exposure on how you have been dismissing this important issue here. We do HOPE to hear from you before the end of October!
Dear Anton, We are very sorry to read your review. We are aware our Customer Service team were previously in touch, however we have shared your feedback internally for the regional team to look into. We sincerely apologise for any inconvenience caused. Kind regards, Cala
5/5
TrustpilotCustomer care
We contacted recently for some painting to be done, Emma from the West customer care team was really helpful and sorted an appointment for us within a couple of days. George was a total pro, paintwork is looking like new 10/10
Hi Enrico,Thank you for leaving your review. It is great to hear about your experience with Emma and George.Best wishes in your home!Cala
5/5
TrustpilotConnor's Visit for Door Adjustments
Connor's Visit for Door AdjustmentsConnor visited our new home to adjust the doors following some settlement. He arrived promptly as scheduled and carried out the necessary repairs with professionalism and a positive attitude. His optimistic approach was greatly appreciated, and he completed the work to a high standard. Connor is truly a credit to Cala, and we’re grateful for his excellent service.
Hi Simon,Thank you for leaving your review. It is great to hear about your experience with Eric.Best wishes,Cala
1/5
TrustpilotUnsatisfactory
We have had a variety of issues with our new home and have been trying to get them fixed for over 6 months. We are now no longer receiving responses to our emails and phone calls and have had to resort to solicitors. Would have expected a far more professional service from such a company
Dear Christine,We are very sorry to read your review. Please be assured we have raised your feedback internally. We will be in touch with further information as soon as possible. Kind regards,CalaUpdate:Hi Christine, Please be assured our Customer Service Manager will be in touch.Kind regards, Cala
5/5
TrustpilotPropcare came to fix the rear door
Propcare came to fix the rear door, the Enginner Tony is great and professional, Norman is responsible and quick to respond. I have no doubt to rate them an excellent maintenance supplier.
Hi Eric,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your home!Cala
5/5
TrustpilotScott the Joiner
Scott is a real professional and cares that the client is happy with the work done. He listens to concerns, is polite & great with the kids! We are very happy with the work he has done for us and for his courtesy calls before attending. Thank you Scott!
Hi Macleod,Thank you for leaving your review. It is great to hear about your experience with Scott.Best wishes in your home!Cala
1/5
TrustpilotRosebrook
Rosebrook, Hambrook estate: There is nothing more humbling than forking out money to live on council estate. Cala are no help in rectifying poor build quality and they have no builders on site to deal with matters. The tenants on the estate get away with disruption and Cala/ Aster turn a blind eye and never get to resolving the issue. If you want to live in a rat haven (thanks to tenants leaving bin bags out for weeks on end) and be terrorised by some teenager on a moped, then please come and live here.
Hello, We are very sorry to read your review. Please be assured your feedback has been shared with our team, who have raised this with the Housing Association. Please do not hesitate to contact our team with anything further. We sincerely apologise for any inconvenience caused. Kind regards, Cala
5/5
TrustpilotWe’ve lived in our Cala house for…
We’ve lived in our Cala house for nearly three years and have been really happy with the quality of the house and the service. We recently discovered one of our windows was not shutting properly and messaged Cala to see if they could assist. It was out with the warranty period but Darren still arranged for a joiner to take a look. He came within a few days and was unable to fix it, but they agreed to get the window company to take a look- they managed to fix it within minutes. Was really grateful to Darren, who arranged this all so quickly and his communication was excellent. We always get a response quickly and they keep in touch until your issue is sorted. Thanks again
Hi Kirsty,Thank you for leaving your review. It is great to hear about your experience with Darren.Best wishes in your home!Cala
5/5
TrustpilotMark Henderson from Cala was great for…
Mark Henderson from Cala was great for fixing snagging issues we had with our Cala home. He was efficient, tidy and very professional and helpful
Hi Cathryn,Thank you for leaving your review. It is great to hear about your experience with Mark.Best wishes in your home!Cala
5/5
TrustpilotConnor is a complete professional
For our kitchen ceiling and touch ups , Connor did an excellent job from start to finish. Super friendly attitude, very tidy and punctual during the job.Good communication throughout the job with specific details on the progress and timelines.We are very pleased , kitchen looks great.Good job Connor and great support from Cala HomesThank you
Hi Florin,Thank you for leaving your review. It is great to hear about your experience with Connor.Best wishes in your home!Cala
1/5
TrustpilotWriting this as a warning to anyone who…
Writing this as a warning to anyone who has purchased a Cala home in the northeast of Scotland. Since moving in 2 years ago our boiler has been causing us issues, with cold showers. Have had the boiler serviced by 2 independent companies who have both said that the system needs flushed as has clearly not been done properly on installation. Our boiler system is full of dirty black water, full of grit. Raised this with Cala one year after moving in. Their response, we add dye to the boiler systems which causes the water to appear black. Last week I had another engineer from a 3rd company come and inspect our boiler. Once again he confirmed that the system needs flushed and that it clearly hasn’t been done properly by Cala on installation. Despite sending 3 reports confirming the same thing, Cala has said that it is my own responsibility to flush the system as part of my own maintenance regime. The engineer last week told me that he has been flushing out boiler systems of 10 years old where the water is clear. He told me that Cala has a site in Inverurie where at least 10 houses have the same problem as us and that Cala will not want to admit that our boiler was incorrectly installed as it will set a precedent. Cala did send an engineer out in April of this year while the boiler was still under warranty to sort the cold showers. It has been fine until lately. Now it is no longer under warranty they don’t want to know. They have been ignoring my emails, despite me asking to escalate the complaint. I have made an appointment with citizens advice with a view to them raising a complaint with Trading Standards. The engineer last week told me to contact Gas Safe. They have taken on my case and will be sending an independent engineer to inspect our system. I have been positive about Cala previously but now would advise anyone to avoid purchasing a house from them. The customer service provided is diabolical and they rarely take responsibility for their own faults. Disgusting. They are now ignoring my emails. I refuse to spend £700 plus Vat to flush a system and pay £120 for a new heat exchanger plate for a boiler that is 2 years old. How can Cala refuse to take the advice of 2 different heating companies at face value? Yes, they claim their original installer flushed the system etc but the engineer who visited last week knows the guy who installs most of the boilers for Cala in the north east of Scotland and he is notorious. Hopefully when the Gas Safe engineer inspects our system he will agree with the advice provided by the two separate companies and ask for the original installer/Cala to rectify the situation. Someone is simply not being truthful. Either that or Ideal boilers are totally crap. The engineer told me that many of the houses on our site are likely a ticking time bomb in that they too will face the same situation. Cala, face up to your responsibilities. Please avoid avoid avoid Cala. I’ve heard far to many negative stories from residents ok my site and others. Cala replied and said it’s my own responsibility. My last flat had a boiler of 20 years and it never has these issues. They have received 3 engineer reports and are still refusing to take responsibility. I am still waiting on a reply after 2 weeks after asking to escalate my complaint further. I’m not going to back down. Yet another disappointed Cala home owner. Cala Southbank, Aberdeen. Update: Cala customer service called me the day after I posted the initial Trust Pilot review. Wanted to try to agree to a resolve. Sent an engineer to the house a few days later. Engineer took a sample of the water and said he would send away for testing. That was on the 10th of October. Despite emailing Cala multiple times for an update, apparently test results are not ready. I have had to email multiple times to get an actual response. The impartial engineer told me the test results would likely come quickly. The issue with my initial 2 year warranty keeps getting batted back to me. When I called Ideal I was told my warranty ended in Oct 2023, meaning that the warranty started 6 months before we even bought and moved into the house. Stuart, head of customer service for North East Scotland told me he would look into this and get his team onto it. Despite this, the response reviewed today from Ronni, in Westhill, was to contact Ideal to check my warranty details. I have been raising the issue about the short change warranty since May 2024. When initially raised I was told l, via email which I have proof of, that the Cala team would follow up with Ideal. Have they received a response? NO! The engineer Cala sent last Friday told me the boiler has a fault and should be covered by my warranty. Stuart, head of customer service believes I should have a 3 year warranty after the initial 2 year warranty, despite Ideal saying this is not the case. Test R?
Hello Paul.We are very sorry to read your review. Please be assured our Customer Service team have been looking into these issues and will be in touch with you ASAP.Kind regards,Cala
5/5
TrustpilotKyle Henshaw
Kyle from Cala Homes did a great job in helping sort out our shower panel over the bath and then re-sealed everything very neatly. It was a tricky job but sorted quickly and efficiently. Kyle has sorted other snags previously and is always professional and proficient, he takes great pride in his work. Thank you Kyle.
Hi Murphy,Thank you for leaving your review. It is great to hear about your experience with Kyle.Best wishes in your home!Cala
5/5
TrustpilotVery helpful and friendly
Rating only, no written review.
Hi Pat,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your home!Cala
5/5
TrustpilotBeen with Cala for about 7 months now
Been with Cala for about 7 months now. Everything has been fairly smooth, moving in and getting the snags sorted. Definitely helps that I’ve been able to work from home during these times. I’ve heard a lot of people complaining about Cala Customer Care after the initial handover, but our experience has actually been very positive. For the few small snags we’ve had, I called in the days I was going to be at home and contractors on-site would nip round and get the job done.Appreciate George Fisher for coming round to do a touch up for us very promptly and professionally. Martin Sword has also been great to work with, though worth noting because of how many plates he is juggling at once, it’s always worth sending gentle reminders and follow-ups in various asks.
Hi Andy,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your home!Cala
2/5
TrustpilotGet a snagging report before buying
They fill you with dreams of assured service and a guarantee of being looked after whilst you go through the sales process however once the process is done they don't want to know. I've been in my house for 5 years and suffer with crumbling mortar (a pandemic on this Cala development). Upon asking Cala to help... nah sorry mate, not our problem. The thing is, I know for a fact that other residents have had their houses corrected by Cala and even had cash settlements offered! GET A COMPREHENSIVE PROFESSIONAL SNAGGING COMPANY IN BEFORE BUYING FROM THEM!!
Dear Andrew, We are very sorry to read your review. We are aware our team has been in contact with you.Kind regards,Cala
5/5
TrustpilotHeidi in the Carla service team is a…
Heidi in the Carla service team is a real star, Carla are very lucky to have her. When faults happen with a new build home it is frustrating but it’s the reaction of the teams that can turn any problem into a positive and Heidi has done this on several occasions. The service team are great but Heidi is a in a league of her own. Thanks for all your help Heidi..
Hi Simon,Thank you for leaving your review. It is great to hear about your experience with Heidi.Best wishes in your home!Cala
1/5
TrustpilotPromise Not Kept and No Response!
So disappointed with Cala Homes... When we bought our house in Roydon from Cala 27 years ago I was really pleased with them and thought them to be one of the best builders in the UK.However, a section of land at the entrance to Little Brook Road was to be transferred from Cala to the residents, but we have since discovered that this was not done and Cala have now sold the land on. Was it legally theirs to sell? Assuming the transfer had been processed, the residents have been paying into a management company which paid for the maintenance of this land, and have done so for over 27 years.Little Brook Management have had no response from Cala on this matter to date. Not the level of customer service one would have expected from Cala?
Dear Lynn,We are very sorry to read your review and hear of your experience.We would like to assure you that your comments are being reviewed by our wider team.Kind regards,Cala
5/5
TrustpilotOur Dream Home
From the very beginning Caroline and Susan were incredibly supportive, patient, proving us with great advice. They truly went above and beyond to help us find our dream home. Rody and Mark were also great, providing us with knowledge of the build and support post move in. Throughout the whole experience the whole Cala team were outstanding.
Hi Leigh,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your home!Cala
5/5
TrustpilotI recently reserved a property through…
I recently reserved a property through CALA, and the experience was excellent.The entire team was fantastic, with special thanks to Sara and Joy, who were incredibly helpful throughout the process. Their professionalism, guidance, and support made the journey smooth and stress-free. I would highly recommend CALA, and particularly Sara and Joy, to anyone looking for a positive and seamless home-buying experience.
Hi Olamide,Thank you for leaving your review. It is great to hear about your experience with Sara and Joy.Best wishes in your new home!Cala
5/5
TrustpilotExcellent customer service
This is a review of Cala Homes in Wolvercote Mill (Oxford), Chiltern region. We are 18 months into our two year guarantee on our new home and are very happy with how Cala have responded to any issues which have arisen. Ritu in the Chiltern office is an absolute star, always lovely and super efficient when I call or email her, and excellent at coordinating any necessary works with contractors, making it as convenient as possible for us. The different contractors have been professional and effective. Special thanks to Richard who works for Cala and who has done various fixes and making good around the house, for his friendliness and the quality of his work.
Hello,Thank you for leaving your review. It is great to hear about your experience with our team at Wolvercote.Best wishes in your home!Cala
5/5
TrustpilotA creaky floor and shower tray that…
A creaky floor and shower tray that moved, all fixed quickly and successfully. Thanks to Darren for dealing with it promptly.
Hi Alex,Thank you for leaving your review. It is great to hear about your experience with Darren.Best wishes in your home!Cala
5/5
TrustpilotHelpful staff
It has been an amazing journey so far with Cala Homes. Experienced and friendly staff. Helping us to secure our new home. Looking forward to moving in. Thank you Sebastian, Liam and Lily. (Cala Homes -Didcot)
Hi Kudzai,Thank you for leaving your review. It is great to hear about your experience with our Didcot team.Best wishes in your new home!Cala
1/5
TrustpilotPoor Customer Service reply
Unfortunately your reply; "We would like to assure you that your comments are being reviewed by our wider team." does not fill me with confidence that any action is being taken. Can you provide more details please, such as when the 'wider team' will respond and who in the 'wider team' is responsible and looking into this issue. Thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Waterbeach has the most, with 1,682 reviews rated 4.5 out of 5, followed by Chelmsford with 23.
The five Cala Homes North Counties offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
