5/5
GoogleMe and my partner were looking for a flat in and around Blockley, we dealt with Robert Stubbs, who made the process quick and easy. Answered any questions we had and was very prompt over email.
Trusted Agent profile · Greater London
Verified
Bryan and Keegan reviews in London and Lewisham
★★★★★
360 reviews across 3 offices and 2 platforms
Bryan and Keegan has three offices, in London (two offices) and Lewisham (Greater London). Together they have 360 reviews on two platforms, rated 4.4 out of 5 overall.
352
Reviews on Google
All 3 offices
8
Reviews on Facebook
All 3 offices
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Our offices
Bryan and Keegan's three offices, most reviewed first. Each has its own page.
- Bryan & Keegan Estate & Letting Agents Brockley360 Brockley Road, SE4 2BY174 reviews · 166 on Google (4.5)9 in the last 90 days
- Bryan & Keegan Ltd360 Brockley Road, London, SE4 2BY, SE4 2BY155 reviews · 155 on Google (4.5)9 in the last 90 days
- Bryan and Keegan London (190)190, Hither Green Lane, SE13 6QB39 reviews · 37 on Google (4.2)1 in the last 90 days
Latest reviews from every Bryan and Keegan office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleThis is the worst letting agent I have ever rented with. It took months for my deposit to be returned and the agent continuously misled us when trying to get the deposit back. Finally it was returned after spending a lot of time writing emails and calling the office. In addition to this, they are difficult to get in contact with and none of the issues we had in our flat were ever resolved. Do not consider renting with this agent.
Agent replied · 24 October 2024
Dear Katie, We were not responsible for maintenance or repairs for your property. This was the responsibility of the Landlord. I appreciate that you feel the deposit return could have been processed sooner, but you only moved out in mid April. (So not months) We organised a cleaning contractor for you as this had not been done prior to you moving out. This would have no doubt cost you more if it had been organised by the owner. You only confirmed to us on the 25th April that you wanted us to go ahead with this, which then happened a couple of days later. The owner would then have needed to inspect to confirm he was happy. Its ironic that you wrote the above despite the rent being over a month in arrears on more than one occasion during your tenancy.
5/5
GoogleI'm extremely impressed from start to finish with the service from Bryan and Keegan Estate Agents. They offer a very classy locally knowledgable and professional service. I am now settled in superb rented accommodation in a lovely area. Of particular note is Robert Stubbs, who from first viewing and throughout the initial stages of securing the tenancy was immensly helpful and straightforward.
Agent replied · 24 October 2024
Great to hear Sinead. I hope you are enjoying all that Brockley has to offer
1/5
GoogleThis is the worst letting agent I have ever rented with. It took months for my deposit to be returned and the agent continuously misled us when trying to get the deposit back. Finally it was returned after spending a lot of time writing emails and calling the office. In addition to this, they are difficult to get in contact with and none of the issues we had in our flat were ever resolved. Do not consider renting with this agent.
Agent replied · 24 October 2023
Dear Katie, We were not responsible for maintenance or repairs for your property. This was the responsibility of the Landlord. I appreciate that you feel the deposit return could have been processed sooner, but you only moved out in mid April. (So not months) We organised a cleaning contractor for you as this had not been done prior to you moving out. This would have no doubt cost you more if it had been organised by the owner. You only confirmed to us on the 25th April that you wanted us to go ahead with this, which then happened a couple of days later. The owner would then have needed to inspect to confirm he was happy. Its ironic that you wrote the above despite the rent being over a month in arrears on more than one occasion during your tenancy.
5/5
GoogleProfessional, courteous, friendly and always going the extra mile! I highly recommend Javed, Amy and Casey for both sales and lettings. Great team and great agents!
5/5
GoogleJaved and Florent done a great job selling my flat, they were very easy to deal with and professional. Their rate was very competitive, especially for the service they offered and I highly recommend them!
5/5
GoogleAfter using a well known estate agent, who provided numerous viewings and no offers, we decided to look for a more local agent who had a better grasp of the area. Javed very knew the area very well, and suggested a different sales approach. He got us viewings and an offer within the first week or so of taking over the listing. Javed was very helpful throughout the whole process and even gave us advice about our onward purchase!
5/5
GoogleI'm extremely impressed from start to finish with the service from Bryan and Keegan Estate Agents. …
Agent replied · 24 October 2023
Great to hear Sinead. I hope you are enjoying all that Brockley has to offer
1/5
GoogleRating only, no written review.
Agent replied · 26 August 2024
Dear Rohit. I have searched our records and I can't see that we have had any dealings with you. I would be more than happy to discuss any issues you have. Please contact me on 0208 691 1156
1/5
GoogleRating only, no written review.
1/5
GoogleI would not recommend this agency!. They don't care about customer!
Agent replied · 24 October 2023
Dear Paulina, Please let me know what you are having a problem with and what prompted your … More
5/5
GoogleVery quick and easy process with Robert Stubbs! Extremely grateful for how nicely it all went through.
Agent replied · 24 October 2023
Thanks Billy.
5/5
GoogleGreat speedy service. Got moved in within a week of having my offer accepted. Rob helped me out with anything i needed. Highly recommend going with these guys !
5/5
GoogleHighly positive recent experience. I found this agency to be prompt, attentive and professional. I dealt with negotiator, Robert Stubbs, who was excellent. I would highly recommend them.
1/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Dear Rohit. I have searched our records and I can't see that we have had any dealings with you. I would be more than happy to discuss any issues you have. Please contact me on 0208 691 1156
1/5
GoogleRating only, no written review.
1/5
GoogleI would not recommend this agency!. They don't care about customer!
Agent replied · 24 October 2024
Dear Paulina, Please let me know what you are having a problem with and what prompted your comments. Thanks.
5/5
GoogleVery helpful letting agent - have dealt with issues in a prompt and efficient manner.
5/5
GoogleReally attentive, communicative and helpful estate agent. Made what could have been a really stressful process easy and hassle-free. Thanks guys
5/5
GoogleI would thoroughly recommend Bryan and Keegan. Really helpful and approachable, a rarity to find such an agent who treats it's clients in a human way!
5/5
GoogleI received excellent service from the staff. Both Sophie and Rob are amazing. I would gladly recommend Bryan and Keegan to my friends.
5/5
GoogleAbsolutely brilliant service from start to finish! Honest and hard working professionals that endeavoured to complete our move. Rob and Sophie had great communication throughout the whole thing. Would highly recommend these guys!
5/5
GoogleGreat estate agents, great letting agents and great team! They are always very professional, helpful, friendly and definitely go the extra mile. I have no hesitation in recommending their excellent service... well done to Jon, Sophie and the team!
2/5
GoogleUseless company that doesn't pay on time. *Edit: I've now had a proper response from them and had it explained that one tenant has been late paying their part of the rent, hence the delay, excluding this month where the agent has admitted fault. Until now, I was not informed of this, my review was written without this information. Some accuracy changes have also been made.* I've tried talking to them but rent has been consistently late without explanation, and their policy of retaining any interest to cover 'administration fees' (despite also getting in my case £239.40/Mo of the rent - a percentage of the total - plus more costs for other connected services) is possibly the reason for the constant slowness. The response is "This has been passed on to Jon as he makes all payments" and then finally a transfer many days later, not even always for the full amount, without an explanation or apology. They're a pointless middle man introducing stress and hampering cash flow that cost a lot of money. OpenRent is a much better alternative, as it is far cheaper and tenants are typically very happy with how it works. Today is the 24th September. The tenants need to pay the rent by the 4th of each month, 20 days ago, I have not been informed of any late payments by them. I was told I could expect the money in my account around the 7th, but this is far from consistently happening and as I say, is currently over 2 weeks late - not from the tenants, but the agent. I have my own bills to pay and it costs me money to have to keep making short notice transfers from my investment account because this agent wont pay me on time, and I'm sick of doing it. *Edit: Payment received on the 26th, agent has offered to pay late fees* Note how all the recent reviews are very bad, while only old ones are good - a recent decline in quality perhaps?
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Bryan and Keegan
Which Bryan and Keegan office has the most reviews?
Bryan & Keegan Estate & Letting Agents Brockley has the most, with 174 reviews rated 4.5 out of 5, followed by Lewisham with 155.
Where are the Bryan and Keegan offices?
The three Bryan and Keegan offices, by town:
- Bryan & Keegan Estate & Letting Agents Brockley: 360 Brockley Road, London, Greater London, SE4 2BY
- Lewisham: 360 Brockley Road, London, SE4 2BY, Lewisham, SE4 2BY
- London (190): 190, Hither Green Lane, London, SE13 6QB
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