Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe sold our home with Jon and Amy and the team at the end of 2019. From the first valuation it was clear they were really considered and had fully researched the market at the time. So many other agents were pushy or sleazy and we never got a hint of that with these guys. They were just easy to reach whenever we needed to talk to them and I felt totally confident they were doing everything they could to help things on track even when other people in the chain were experiencing difficulties. We would definitely use them again. Thank you!
Kim · 11 October 2020 · Bryan and Keegan London (190)
Agent replied · 11 October 2026
Thanks Kim, I hope you are enjoying your new home.
★★★★★ 5/5
GoogleJon was amazing and super helpful in what was an otherwise very lengthy process of securing our first home! Big thank you, Dom & Noa
Noa · 11 October 2020 · Bryan and Keegan London (190)
★★★★★ 5/5
GooglePaula, our property manager is very helpful and deals with issues very quickly, for a property we are extremely happy with.
Noah · 11 October 2020 · Bryan and Keegan London (190)
Agent replied · 12 June 2024
Thanks Noah.
★★★★★ 5/5
GoogleThrough a challenging sale due to covid and other issues, Amy and the team at Bryan and Keegan were very calm, helpful and professional. I would highly recommend them - thank you for all your help!
Tom · 11 October 2020 · Bryan and Keegan London (190)
Agent replied · 12 June 2024
Thanks Tom. Glad we were able to push it over the line!
★★★★★ 5/5
GoogleThe experience and knowledge proved by Jon Keegan and his team was excellent and took the stress out of the process. …
John · 9 October 2020 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleWe sold our home with Jon and Amy and the team at the end of 2019. From the first valuation it was clear they were really considered and had fully researched the market at the time. So many other agents were pushy or sleazy and we never got a hint of that with these guys. They were just easy to reach whenever we needed to talk to them and I felt totally confident they were doing everything they could to help things on track even when other people in the chain were experiencing difficulties. We would definitely use them again. Thank you!
Kim · 13 June 2020 · Bryan and Keegan London (190)
Agent replied · 12 June 2024
Thanks Kim, I hope you are enjoying your new home.
★★★★★ 5/5
GoogleRating only, no written review.
Laura-Louise · 13 May 2020 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleProfessional and friendly estate agents, who are renting via. Lauren was particularly helpful!
Mark · 13 May 2020 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleReally good experience with Bryan & Keegan! Rob Stubbs helped us with our purchase and was really helpful, friendly and efficient.
Jessica · 13 May 2020 · Bryan & Keegan Estate & Letting Agents Brockley
Agent replied · 24 October 2023
Thanks Jessica. Congratulations on your first purchase.
★★★★★ 5/5
GoogleExcellent correspondence and smooth transaction selling my property. Robert Stubbs was attentive and thorough throughout. Recommended.
Ben · 13 May 2020 · Bryan & Keegan Estate & Letting Agents Brockley
Agent replied · 24 October 2023
Thanks Ben, good luck with your future projects.
★★★★★ 5/5
GoogleVery pleased with the service of Lettings Agent Aisha Riley. She was very courteous and patient during our viewing, gave us time and space to think and make up our mind. Refreshing change from other pushy and impersonal agents. Keep up the good work Aisha!
R · 13 May 2020 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleRating only, no written review.
Laura-Louise · 26 October 2019 · Bryan & Keegan Ltd
★★★★★ 1/5
GoogleWorst agency in the area. Poor service provided to tenants.
Harin · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Hi, I am not able to find your details as a tenant or problems noted but I would be happy to look into any issues you have had.
★★★★★ 1/5
GoogleUnprofessional, repeatedly ignored simple requests and fees are much higher than other places
Sam · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Hi Sam. I am not able to find a record of you being a tenant or a client. Please can you confirm which property or transaction you are referring to. Thanks.
★★★★★ 5/5
GoogleReally good experience with Bryan & Keegan! Rob Stubbs helped us with our purchase and was really helpful, friendly and efficient.
Jessica · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Thanks Jessica. Congratulations on your first purchase.
★★★★★ 5/5
GooglePerfect sale/Trouble free purchase. Highly professional and knowledgeable - especial thanks to Jon Keegan. Would do it again ( but not just yet! )
Jacqueline · 26 October 2019 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleGreat customer service - answered any questions I had promptly and were able to deliver the services I requested including viewing the property a number of items to take measurements etc. I dealt with Lauren and Jon and both were excellent
Daniel · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Thank You Daniel. I hope you are settled in now. 😁 …
★★★★★ 5/5
GoogleExcellent correspondence and smooth transaction selling my property. Robert Stubbs was attentive and thorough throughout. Recommended.
Ben · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Thanks Ben, good luck with your future projects.
★★★★★ 5/5
GoogleBryan and Keegan have been managing my property for the last 15 months, and I’m very happy with the service I am receiving with the management team, especially Amy, who has gone above and beyond. Thank you Amy
Ellen · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Thanks Ellen, hopefully we can continue the good work.
★★★★★ 4/5
GoogleI would have no hesitation in recommending Bryan & Keegan if you're buying a home. I''m delighted that Rob was able to guide me through the entire process from start to finish!
Magda · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Thank you for the kind words Magda. I hope you are enjoying your new home
★★★★★ 5/5
GoogleOur recent move into the area was managed by Lauren, who very capably handled the transition. Communication between us and the landlord was managed quickly and effectively, allowing for a smooth move just three weeks after viewing the property. Would recommend Byran and Keegan to anyone looking to move into the local area.
Adam · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Thanks Adam. Hope you have fully settled in.
★★★★★ 5/5
GoogleWe started our journey into buying a place for us with more delusions than one would hope for, we have been let down quite badly by the previous agent and honestly we were really scared about the whole thing at that point. Bryan and Keegan managed to fully restore our trust, I don’t even know if “go the extra mile” would be enough to describe how amazing and helpful they've been with us... now we have our dream place and I can't recommend them more!!
Anna · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Thanks Anna. I hope you well and enjoying your new home. Welcome to Brockley.
★★★★★ 1/5
GoogleAn absolute waste of time thanks to the incompetence of Bryan & Keegan staff who are punching far above their weight.
After a viewing which the estate agent was half an hour late to and then outright rude to us, we made an offer on a flat we loved. Within days we were told to increase our offer on 3 different occasions, confirming our flat only to be made to increase our price yet again and made to feel more like we were in an auction rather than renting a 2 bedroom flat in Brockley.
Eventually, after many communication errors on the status of our offer, we were told that we were confirmed for the flat and of course we transferred the first weeks rent in order to secure this.
NO SOONER HAD I DONE THIS than we got another call from the most incompetent estate agent I have ever had to co-operate with, saying that there was (more) competition still for the flat. This of course was frustrating since we were under the impression that the flat was secured at this point. However we agreed to increase our offer. Until they began asking for 3 MONTHS RENT IN ADVANCE ON TOP OF THE (rather large) DEPOSIT - ALTOGETHER ASKING FOR £5000 BEFORE WE'D EVEN MOVED IN. I REITERATE: THIS IS A 2 BEDROOM FLAT (directed at students) IN BROCKLEY, not exactly central London!
Appalled by this, we expressed our frustration and informed them that we had no intent to proceed with these dealings.
I am still waiting on receiving my weeks' rent back and hope that in the future Bryan & Keegan will train their staff with proper communication skills and revise their policy on "taking the piss" when it comes to negotiating offers on sub-par lettings.
I will be issuing a formal complaint and hope no one else has to experience the unpleasantness which was working with this member of staff.
Clio · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Dear Clio.
I have reviewed your comments and spoken to our staff.
We were late to your first viewing, however you did speak to a member of staff who advised you that my colleague was on her way. Her previous viewing ran late which had a knock on effect on subsequent viewings. This can sometimes happen, and although not ideal, we try our best to be prompt. When traveling in London this can be difficult, however we apologise for any inconvenience.
Student properties are often in high demand, especially at this time of year. This can result in us receiving multiple offers. In this scenario an applicant may raise their offer to try and secure the property and therefore it is only fair to allow each party the same opportunity.
With regard to asking for rent in advance, the Negotiator suggested this as an option to you to make your offer more attractive, and not a condition of the tenancy. I would be happy to publish the email she sent you/ben as it's very clear.
The "rather large deposit" you referred to was the equivalent of 5 week's rent, which is standard and in line with current regulations.
The "sub par property" property you refer to was redecorated a year ago and has a fairly modern kitchen and bathroom. Why would you place an offer on a property that you clearly feel is below your expectations/standards in the first place?
The reservation fee was returned to you within a few hours of us receiving it, which I don't think is unreasonable.
Your boyfriend repeatedly swore at my colleague, was aggressive and generally unpleasant. While I understand being frustrated at not getting the property or the process, acting in this way is unacceptable.
For any property that you rent you will be asked to pay a reservation fee, followed by the balance before you move in, this is also normal practice.
Jonathan Keegan
★★★★★ 5/5
GoogleA very smooth and efficient process. Lauren was a pleasure to deal with, super communicative and was happy to assist with any questions or concerns we had, including viewing the property again to measure for furniture. Having dealt with some less than helpful agencies previously, I would highly recommend Bryan and Keegan to anyone moving to the Brockley area.
Richard · 26 October 2019 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Thanks Richard. I hope the move goes well.
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