1/5
GoogleWorst agency in the area. Poor service provided to tenants.
Agent replied · 24 October 2023
Hi, I am not able to find your details as a tenant or problems noted but I would be happy to look into any issues you have had.
Trusted Agent profile · Greater London
Verified
Bryan and Keegan estate agents in London and Lewisham
★★★★★
361 reviews across 3 offices and 2 platforms
Bryan and Keegan has three offices, in London (two offices) and Lewisham (Greater London). Together they have 361 reviews on two platforms, rated 4.4 out of 5 overall.
353
Reviews on Google
All 3 offices
8
Reviews on Facebook
All 3 offices
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Our offices
Bryan and Keegan's three offices, most reviewed first. Each has its own page.
- Bryan & Keegan Estate & Letting Agents Brockley360 Brockley Road, SE4 2BY175 reviews · 167 on Google (4.5)10 in the last 90 days
- Bryan & Keegan Ltd360 Brockley Road, London, SE4 2BY, SE4 2BY155 reviews · 155 on Google (4.5)9 in the last 90 days
- Bryan and Keegan London (190)190, Hither Green Lane, SE13 6QB39 reviews · 37 on Google (4.2)1 in the last 90 days
Latest reviews from every Bryan and Keegan office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleUnprofessional, repeatedly ignored simple requests and fees are much higher than other places
Agent replied · 24 October 2023
Hi Sam. I am not able to find a record of you being a tenant or a client. Please can you confirm which property or transaction you are referring to. Thanks.
5/5
GoogleRobert is a very efficient colleague work at this branch and have good knowledge of London area and very friendly
Agent replied · 24 October 2023
Thank you Jigen.
5/5
GoogleMade the move from east of the river down to south. New member meaning I needed more space and a little bit more of greenery. Rob was absolutely spot on with his advice and suggestions, and with his help my family are settled now and are very happy that we choose Bryan and keegan, don’t let the smaller business put you off, they are the ones who actually care! Thanks Rob!
5/5
GoogleWe had a great experience with Bryan & Keegan. Robert was friendly and professional. He made the process super easy and was responsive to our queries/emails. We would definitely use their services again.
Agent replied · 24 October 2023
Good to hear the positive feedback Joel. 👍
1/5
GoogleAn absolute waste of time thanks to the incompetence of Bryan & Keegan staff who are punching far above their weight. After a viewing which the estate agent was half an hour late to and then outright rude to us, we made an offer on a flat we loved. Within days we were told to increase our offer on 3 different occasions, confirming our flat only to be made to increase our price yet again and made to feel more like we were in an auction rather than renting a 2 bedroom flat in Brockley. Eventually, after many communication errors on the status of our offer, we were told that we were confirmed for the flat and of course we transferred the first weeks rent in order to secure this. NO SOONER HAD I DONE THIS than we got another call from the most incompetent estate agent I have ever had to co-operate with, saying that there was (more) competition still for the flat. This of course was frustrating since we were under the impression that the flat was secured at this point. However we agreed to increase our offer. Until they began asking for 3 MONTHS RENT IN ADVANCE ON TOP OF THE (rather large) DEPOSIT - ALTOGETHER ASKING FOR £5000 BEFORE WE'D EVEN MOVED IN. I REITERATE: THIS IS A 2 BEDROOM FLAT (directed at students) IN BROCKLEY, not exactly central London! Appalled by this, we expressed our frustration and informed them that we had no intent to proceed with these dealings. I am still waiting on receiving my weeks' rent back and hope that in the future Bryan & Keegan will train their staff with proper communication skills and revise their policy on "taking the piss" when it comes to negotiating offers on sub-par lettings. I will be issuing a formal complaint and hope no one else has to experience the unpleasantness which was working with this member of staff.
Agent replied · 24 October 2023
Dear Clio. I have reviewed your comments and spoken to our staff. We were late to your first viewing, however you did speak to a member of staff who advised you that my colleague was on her way. Her previous viewing ran late which had a knock on effect on subsequent viewings. This can sometimes happen, and although not ideal, we try our best to be prompt. When traveling in London this can be difficult, however we apologise for any inconvenience. Student properties are often in high demand, especially at this time of year. This can result in us receiving multiple offers. In this scenario an applicant may raise their offer to try and secure the property and therefore it is only fair to allow each party the same opportunity. With regard to asking for rent in advance, the Negotiator suggested this as an option to you to make your offer more attractive, and not a condition of the tenancy. I would be happy to publish the email she sent you/ben as it's very clear. The "rather large deposit" you referred to was the equivalent of 5 week's rent, which is standard and in line with current regulations. The "sub par property" property you refer to was redecorated a year ago and has a fairly modern kitchen and bathroom. Why would you place an offer on a property that you clearly feel is below your expectations/standards in the first place? The reservation fee was returned to you within a few hours of us receiving it, which I don't think is unreasonable. Your boyfriend repeatedly swore at my colleague, was aggressive and generally unpleasant. While I understand being frustrated at not getting the property or the process, acting in this way is unacceptable. For any property that you rent you will be asked to pay a reservation fee, followed by the balance before you move in, this is also normal practice. Jonathan Keegan
5/5
GoogleI had a great experience using Bryan and Keegan and found Amy very helpful. I highly recommend them.
5/5
GoogleMy fiance and I recently just sold our 3 bed property in Hither Green and despite speaking to several agents Bryan and Keegan were not only the most competitive but they offered the most personal and thoughtful approach to the sale which was exactly what we were looking for. The selling market is tricky at the moment but we were delighted with the experience and service we received and were very happy with the swift and efficient sale of our property. I can't think of an area or time where Javed didn't go above and beyond what we expected I would give 6 stars if I could.
1/5
GoogleI'm a former Goldsmiths student and have lived around the New Cross/Lewisham area for many years. I went through various agencies around the area and have had certainly the worst experience with Bryan and Keegan. I highly do not recommend anyone who are willing to live around the area to go through this agent and reasons are as follows: 1) They won't return you deposit. Our house agreed on the amount of deposit to be released in September. After 3 months, over 30 emails and more than 10 phone calls, we could finally receive our deposit. Whenever I emailed or rang Amy, she'd always response the same, telling me that it would be sort it by that day (which never has) or give nonsense excuses as to why yet hasn't been processed. 2) They don't sort anything out for you. We have contacted the agency numerous times to contact the landlord to fix the water dropping , broken front door lock, mice problems, remove old and excessive number of sofas from the house - none of these were ever solved.
5/5
GoogleWe started our journey into buying a place for us with more delusions than one would hope for, we have been let down quite badly by the previous agent and honestly we were really scared about the whole thing at that point. Bryan and Keegan …
Agent replied · 24 October 2023
Thanks Anna. I hope you well and enjoying your new home. Welcome to Brockley.
5/5
GoogleA very smooth and efficient process. Lauren was a pleasure to deal with, super communicative and was happy to assist with any questions or concerns we had, including viewing the property again to measure for furniture. Having dealt with …
Agent replied · 24 October 2023
Thanks Richard. I hope the move goes well.
1/5
GoogleWorst agency in the area to deal with tenants.
5/5
GoogleDedicated, friendly and profisional. Couldn't of asked for more
Agent replied · 24 October 2023
Thanks Liam!
5/5
GoogleProfessional and friendly estate agents. Would definitely recommend. Especially Robert Stubbs who was very helpful.
Agent replied · 24 October 2023
Hi Lucy, glad to have helped.
5/5
GoogleBryan and Keegan have been managing my property for the last 15 months, and I’m very happy with the service I am receiving with the management team, especially Amy, who has gone above and beyond. Thank you Amy
Agent replied · 24 October 2023
Thanks Ellen, hopefully we can continue the good work.
5/5
GoogleMe and my partner were looking for a flat in and around Blockley, we dealt with Robert Stubbs, who made the process quick and easy. Answered any questions we had and was very prompt over email.
5/5
GoogleOur recent move into the area was managed by Lauren, who very capably handled the transition. Communication between us and the landlord was managed quickly and effectively, allowing for a smooth move just three weeks after viewing the property. Would recommend Byran and Keegan to anyone looking to move into the local area.
Agent replied · 24 October 2023
Thanks Adam. Hope you have fully settled in.
5/5
GooglePerfect sale/Trouble free purchase. Highly professional and knowledgeable - especial thanks to Jon Keegan. Would do it again ( but not just yet! )
5/5
GoogleGreat customer service - answered any questions I had promptly and were able to deliver the services I requested including viewing the property a number of items to take measurements etc. I dealt with Lauren and Jon and both were excellent
Agent replied · 24 October 2023
Thank You Daniel. I hope you are settled in now. 😁 …
4/5
GoogleI would have no hesitation in recommending Bryan & Keegan if you're buying a home. I''m delighted that Rob was able to guide me through the entire process from start to finish!
Agent replied · 24 October 2023
Thank you for the kind words Magda. I hope you are enjoying your new home
5/5
GoogleDedicated, friendly and profisional. Couldn't of asked for more
Agent replied · 24 October 2024
Thanks Liam!
5/5
GoogleVery quick and easy process with Robert Stubbs! Extremely grateful for how nicely it all went through.
Agent replied · 24 October 2024
Thanks Billy.
5/5
GoogleProfessional and friendly estate agents. Would definitely recommend. Especially Robert Stubbs who was very helpful.
Agent replied · 24 October 2024
Hi Lucy, glad to have helped.
5/5
GoogleGreat speedy service. Got moved in within a week of having my offer accepted. Rob helped me out with anything i needed. Highly recommend going with these guys !
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Questions about Bryan and Keegan
Which Bryan and Keegan office has the most reviews?
Bryan & Keegan Estate & Letting Agents Brockley has the most, with 175 reviews rated 4.5 out of 5, followed by Lewisham with 155.
Where are the Bryan and Keegan offices?
The three Bryan and Keegan offices, by town:
- Bryan & Keegan Estate & Letting Agents Brockley: 360 Brockley Road, London, Greater London, SE4 2BY
- Lewisham: 360 Brockley Road, London, SE4 2BY, Lewisham, SE4 2BY
- London (190): 190, Hither Green Lane, London, SE13 6QB
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