Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
GoogleUseless company that doesn't pay on time. *Edit: I've now had a proper response from them and had it explained that one tenant has been late paying their part of the rent, hence the delay, excluding this month where the agent has admitted fault. Until now, I was not informed of this, my review was written without this information. Some accuracy changes have also been made.* I've tried talking to them but rent has been consistently late without explanation, and their policy of retaining any interest to cover 'administration fees' (despite also getting in my case £239.40/Mo of the rent - a percentage of the total - plus more costs for other connected services) is possibly the reason for the constant slowness. The response is "This has been passed on to Jon as he makes all payments" and then finally a transfer many days later, not even always for the full amount, without an explanation or apology. They're a pointless middle man introducing stress and hampering cash flow that cost a lot of money. OpenRent is a much better alternative, as it is far cheaper and tenants are typically very happy with how it works.
Today is the 24th September. The tenants need to pay the rent by the 4th of each month, 20 days ago, I have not been informed of any late payments by them. I was told I could expect the money in my account around the 7th, but this is far from consistently happening and as I say, is currently over 2 weeks late - not from the tenants, but the agent. I have my own bills to pay and it costs me money to have to keep making short notice transfers from my investment account because this agent wont pay me on time, and I'm sick of doing it. *Edit: Payment received on the 26th, agent has offered to pay late fees*
Note how all the recent reviews are very bad, while only old ones are good - a recent decline in quality perhaps?
Alex · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleBryan and Keegan found us a tenant within 2 days of us putting our property on the market. They have been great in providing us with contacts for cleaning etc and have made the rental process easy!
Raghuv · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleI can recommend Rob @ Bryan & Keegan without any hesitation. Professional, organised, and really nice to work with. Rob managed to find us great tenants in a very short period of time. He was also very helpful with all the formalities, which could have been a real hassle as we currently live abroad. Thanks for help!
Aleksander · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleWe were really happy with our experience with Bryan & Keegan.
From the start Jon was extremely pleasant to deal with. There was no hard sell when he came to value our property and he stayed four times as long as the other agent we had round but at no stage did he rush us.
As someone else mentioned it was a pleasant surprise to meet an estate agent who seemed like an actual human who understood what you were looking for rather than seeing pound signs flash past their eyes or be really dismissive.
We sold our house within a couple of days and I'm sure that their advice and contacts and good relationships with potential buyers helped with that.
Our chain was tricky at times and I sent countless emails, sometimes cc'ing in Jon when not really necessary just so I would have at least one sane person on my side!
Michelle was also extreme helpful as were any of the other members of staff who we dealt with.
In summary I can't recommend them enough and still need to pop by with a thank you card for the great service we received. Unlikely we will need them again but for anyone looking to buy, sell or rent in the Crofton Park/Brockley area I'd say go for Bryan & Keegan for sure.
Lynda · 26 October 2017 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Hi Linda, We are super happy to have helped you move! Hopefully you are settled in and enjoying your new surroundings
★★★★★ 1/5
GoogleRating only, no written review.
Rohit · 25 October 2017 · Bryan & Keegan Estate & Letting Agents Brockley
Agent replied · 24 October 2023
Dear Rohit. I have searched our records and I can't see that we have had any dealings with you. I would be more than happy to discuss any issues you have. Please contact me on 0208 691 1156
★★★★★ 5/5
GoogleI would thoroughly recommend Bryan and Keegan. Really helpful and approachable, a rarity to find such an agent who treats it's clients in a human way!
Chuck · 25 October 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleWe were really happy with our experience with Bryan & Keegan.
From the start Jon was extremely pleasant to deal with. There was no hard sell …
Lynda · 9 October 2017 · Bryan & Keegan Estate & Letting Agents Brockley
Agent replied · 24 October 2023
Hi Linda, We are super happy to have helped you move! Hopefully you are settled in and enjoying your new surroundings
★★★★★ 2/5
GoogleUseless company that doesn't pay on time. *Edit: I've now had a proper response from them and had it explained that one tenant has been late paying their part of the rent, hence the delay, excluding this month where the agent has admitted …
Alex · 9 October 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleI would thoroughly recommend Bryan and Keegan. Really helpful and approachable, a rarity to find such an agent who treats it's clients in a human way!
Charlie · 31 May 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleVery helpful letting agent - have dealt with issues in a prompt and efficient manner.
Studio · 31 May 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleGreat estate agents, great letting agents and great team! They are always very professional, helpful, friendly and definitely go the extra mile. I have no hesitation in recommending their excellent service... well done to Jon, Sophie and the team!
Rebecca · 31 May 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleBryan & Keegan were great agents, very helpful with the process of finding a house and very understanding throughout the entire tenancy. They were very efficient in fixing any issues with the house that came up and overall were the best agents I have been with.
Shariq · 31 May 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleReally attentive, communicative and helpful estate agent. Made what could have been a really stressful process easy and hassle-free. Thanks guys
David · 31 May 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleI received excellent service from the staff. Both Sophie and Rob are amazing. I would gladly recommend Bryan and Keegan to my friends.
Imran · 31 May 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleAbsolutely brilliant service from start to finish! Honest and hard working professionals that endeavoured to complete our move. Rob and Sophie had great communication throughout the whole thing. Would highly recommend these guys!
Ian · 31 May 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleBryan and Keegan found us a tenant within 2 days of us putting our property on the market. They have been great in providing us with contacts for cleaning etc and have made the rental process easy!
Raghuv · 31 May 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleI can recommend Rob @ Bryan & Keegan without any hesitation. Professional, organised, and really nice to work with. Rob managed to find us great tenants in a very short period of time. He was also very helpful with all the formalities, which could have been a real hassle as we currently live abroad. Thanks for help!
Aleksander · 31 May 2017 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleI would thoroughly recommend Bryan and Keegan. Really helpful and approachable, a rarity to find such an agent who treats it's clients in a human way!
Charlie · 12 January 2017 · Bryan & Keegan Ltd
★★★★★ 3/5
GoogleRating only, no written review.
Henrique · 26 October 2016 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleWhat a great team!
Professional, supportive, efficient, communicative, helpful in every way when they recently helped me sell my home.
I can't praise them enough and I would highly recommend them to anyone in the area looking for a knowledgeable, friendly, local estate agent.
Kevin · 26 October 2016 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Glad we could help Kevin. Hopefully all is well with you
★★★★★ 5/5
GoogleBryan & Keegan were great agents, very helpful with the process of finding a house and very understanding throughout the entire tenancy. They were very efficient in fixing any issues with the house that came up and overall were the best agents I have been with.
Shariq · 26 October 2016 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleI had spent around a month searching for a property to rent and finally I was very impressed with B&K. I passed throughout 20 different agencies and neither was that good in customer services. It was the only agency which had provided me with a printed property details. Very small detail but so important when a future tenants start to ask lots of specific question during property review. Another very powerful dignity of this agency is that every thing can be arranged very quickly in a very professional way. I am sure they are one of the best agents in terms of customer focus.
Nikita · 26 October 2016 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleWhat a great team!
Professional, supportive, efficient, communicative, helpful in every way when …
Kevin · 9 October 2016 · Bryan & Keegan Estate & Letting Agents Brockley
Agent replied · 24 October 2023
Glad we could help Kevin. Hopefully all is well with you
★★★★★ 5/5
GoogleI had spent around a month searching for a property to rent and finally I was very impressed with B&K. I passed throughout 20 different agencies and neither was that good in customer services. It was the only agency which had provided me …
Nikita · 9 October 2016 · Bryan & Keegan Estate & Letting Agents Brockley
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
