★★★★★ 4/5
GoogleFriendly, fair and focused on achieving the right result for our sale. The property was marketed beautifully, the fees were competitive, a buyer was found quickly, communication was regular, questions or concerns were always resolved, the …
Lesley · 14 October 2025 · Brockenhurst Andover
Agent replied · 8 December 2024
Thank you so much for your fantastic review! We're absolutely thrilled to hear about your positive experience with our team and that we could make the sale of your property as smooth and efficient as possible. … More
★★★★★ 5/5
GoogleWe recently purchased a house through ewe move.
We could not recommend them more. They were professional, not over powering, and kept us informed and updated every step of the way.
Craig in particular was amazing. He coached us through, and kept us sane! He was always available at the end of the phone, and made the whole process so much easier.
Thankyou so much.
Emily · 10 October 2025 · Brockenhurst Oakley
Agent replied · 10 July 2026
Thanks for your review Emily, we appreciate you taking the time. The team prides itself on being professional and supportive without being overbearing, so it’s wonderful to hear this came through. Craig is especially pleased to have been able to guide you through the process and make things feel easier along the way. Thank you for your kind words, the whole team wishes you every happiness in your new home.
★★★★★ 5/5
GoogleThe Brockenhurst letting teams have been incredibly efficient, helpful and supportive of me in renting out part of my property
They’ve always responded promptly, been understanding of delicate or awkward situations and they have advised me when prices should go up or down.
I wouldn’t hesitate to recommend them to someone else and I am happy to be a repeat customer of an agent I can trust.
Jo · 1 October 2025 · Brockenhurst Ludgershall
Agent replied · 13 November 2025
Thank you so much for the lovely review! We're really pleased to hear you’ve had a positive experience with our lettings team. Your trust and continued support mean a lot to us, and we’re always here if you need anything.
★★★★★ 5/5
GoogleBrilliant service, very attentive, professional and most importantly patient (with us small portfolio landlords:). )
Can’t recommend enough!
Ps - Go lettings
Adrian · 1 October 2025 · Brockenhurst Ludgershall
Agent replied · 13 November 2025
Thank you so much for your lovely review! We're really pleased to hear you found our service attentive, professional, and patient, it’s always a pleasure supporting landlords, no matter the size of the portfolio. 😊
We truly appreciate your recommendation and look forward to continuing to work with you.
All the best,
The Brockenhurst Lettings Team
★★★★★ 5/5
GoogleI have been a landlord with Brockenhust for over 3 years now and although initially there were some hiccups they have vastly improved on their customer service and most importantly on their communication. I must mention Lou has been instrumental in providing a clear and efficient service. She is always happy to help and so professional. I am impressed with the turn around of how they have vastly improved on their service. Any issues with the property are promply highlighted and delt with. They also offer solutions when it comes to maintenance issues and yearly gas certification. I am a happy customer now and we will continue to use them going forward. I can rely on their professionalism and have the piece of mind that my property is well managed and looked after.
Edrees · 1 October 2025 · Brockenhurst Ludgershall
Agent replied · 13 November 2025
Thank you so much for your honest and encouraging feedback. We’re truly grateful to have had your continued trust over the past three years. While we’re sorry there were some initial hiccups, it’s great to hear that our efforts, particularly in communication and service, have made a real difference.
Lou will be especially pleased to hear your kind words; she’s a valued member of the team and takes great pride in delivering a professional and supportive service. We’re delighted to know you now feel confident and at ease knowing your property is in good hands.
Thank you again for your continued custom, we look forward to working with you for many more years to come.
Best regards,
The Brockenhurst Team
★★★★★ 5/5
GoogleWithin two days of instructing Brockenhurst to put my property on the market, Rhys had conducted two viewings and sold to the property at asking price. The viewings were gained by the team ringing round potential buyers and asking if they wanted to view. At this point, no photos or videos of the property were taken.
Once the offer was accepted, we moved within eight weeks. The team kept us updated throughout and communicated exceptionally well. So from putting the house on the market, accepting the offer, completing, and exchanging it was only 53 days! It would not have been that quick had it not been for the exceptional service of this amazing company!
Emily · 1 October 2025 · Brockenhurst Ludgershall
Agent replied · 13 November 2025
Thank you so much for your amazing review! We’re thrilled to hear how quickly everything moved for you, from instruction to completion in just 53 days is a fantastic result. Rhys and the whole team worked hard to connect the right buyers straight away, and it's great to know that level of commitment made such a difference. We really appreciate your kind words and are so pleased we could help make the process smooth and stress-free for you.
★★★★★ 5/5
GoogleWe are very happy that we choose Brockenhurst Lettings ! We appreciate that you are always there for us, no matter what!
We did not have any major issues since we moved in and when we had small issues you' ve been so happy and quickly help us to resolve our requests . I will continue to say that you are our Best Choice ever and we are lucky to have you , we feel safe and secure ThankS to You, Tianna L. and all Brockenhurst TEAM!
Everybody is so nice there , great team, amazing people !
GOD BLESS YOU, BROCKENHURST TEAM!
Florentina & Gaby
Florentina · 1 October 2025 · Brockenhurst Ludgershall
Agent replied · 13 November 2025
Thank you so much, Florentina and Gaby, for your kind and heartfelt words! We're so pleased to hear how happy you’ve been with the service from Tianna and the team. It’s always our aim to make sure you feel supported, secure, and at home, and your lovely feedback truly means the world to us. We’re lucky to have tenants like you, thank you again for your trust!
★★★★★ 5/5
GoogleWe sold our home through Brockenhurst in Overton. The stand-out support for us was from Aidan Le Croix. Throughout our home-selling process Aidan was incredibly communicative. He promptly answered calls and emails and even set up a group chat to keep us informed about every development. His calm approach was particularly helpful towards the end of the process with numerous challenges in the chain and went above and beyond to keep the process moving. He even helped us post sale when parcels were delivered to our old address. Nothing was ever too much trouble. If you need support across the board during a property sale or purchase you can’t go wrong with Aidan at the helm of the Brockenhurst team. Thanks so much Aidan and team.
Wendy · 21 September 2025 · Brockenhurst Overton
Agent replied · 29 December 2024
Thank you so much for your kind and detailed feedback! We’re delighted to hear about the outstanding support you received from Aidan during your home sale. His commitment to clear communication, problem-solving, and going the extra mile, even after the sale, truly embodies the level of service we strive to provide. We’re so pleased that his calm and proactive approach helped navigate the challenges of the chain. Your recommendation means a lot to us, and we’ll be sure to pass on your thanks to Aidan and the team. Wishing you all the best in your new chapter!
★★★★★ 5/5
GoogleWe would recommend Brockenhurst for their local knowledge and expertise. With Aidan Le Croix’s help we were successful in selling our property through a very difficult period in the market. Aidan’s professionalism was consistent. He was responsive and made time to address our questions and concerns and provided reliable advice. His reliability was crucial during the closing stages of our sale, picking up and resolving some of the conveyancing issues ensuring a smooth final transaction. Thank you Aidan and team.
Lambo · 21 September 2025 · Brockenhurst Overton
Agent replied · 29 December 2024
Thank you for your kind recommendation! We’re thrilled to hear that Aidan’s local knowledge, expertise, and professionalism were instrumental in successfully selling your property during a challenging market period. His dedication to addressing your questions, providing reliable advice, and ensuring a smooth transaction is exactly what we aim to deliver. We’ll be sure to share your appreciation with Aidan and the team. Wishing you all the best as you move forward!
★★★★★ 5/5
GoogleBuying a house can feel overwhelming, but working with Rees made the whole experience so much easier. He was very knowledgeable and always happy to answer my questions, no matter how big or small. What I really appreciated was how professional he was while still being approachable and friendly. He always gave me advice that suited my needs, and I never felt pressured at any point. Thanks to Rees, I felt confident every step of the way.
A big thank you as well to Dawn for all her assistance with the move process. She was so professional, proactive, and supportive, which really helped everything run smoothly. I’m so grateful to both Rees and Dawn for all their help and would happily recommend them to anyone looking to buy a home.
L · 21 September 2025 · Brockenhurst Ludgershall
Agent replied · 21 June 2026
Thank you so much for your wonderful feedback. We’re delighted to hear how much Rhys’ knowledge and approachable manner, along with Dawn’s support and professionalism, helped make your purchase feel smooth and stress-free. They’ll both be so pleased to know the difference they made.
We really appreciate your recommendation and wish you every happiness in your new home!
★★★★★ 5/5
GoogleI wanted to applaud the level of efforts, professionalism and friendliness that Lou, our estate agent, displayed. She is a credit to Brockenhurst and has left an impeccable impression.
I really recommend this agency for first time tenants
Melissa · 16 September 2025 · Brockenhurst Ludgershall
Agent replied · 13 November 2025
Thank you so much for your kind words! We’re delighted to hear that Lou made such a positive impression and supported you so well as a first-time tenant. She’ll be thrilled to see your feedback. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleDawn was so amazing during the purchase of my house. She was always there to make sure that the transaction went well, and she was so professional. Thank you so much.
Olihe · 15 September 2025 · Brockenhurst Basingstoke
Agent replied · 15 April 2026
Thank you for your lovely feedback! We’re so pleased to hear that Dawn’s support and professionalism made such a difference to your purchase. Wishing you every happiness in your new home!
★★★★★ 5/5
GoogleGreat and honest communication from the start. Craig was always available and provided good advice throughout the process, helping make a stressful time that little bit easier.
Tom · 10 September 2025 · Brockenhurst Oakley
Agent replied · 10 July 2026
Thanks Tom, we really appreciate your review. Craig is delighted to have been able to offer support and advice to help make things a little easier along the way. Wishing you every happiness in your new home.
★★★★★ 5/5
GoogleI really appreciated Kristian's (Brockenhurst Oakley branch) support on the emotional and very stressful task of selling my home of 32 years. It wasn't a straightforward process due to the challenging constraints of the shared ownership scheme my house is part of. But he was always confident it would sell once available on the open market (confirmed by 3 asking price offers in the end) and kept a steady stream of potential buyers coming through the house. Myself and my husband are both people who don't like the 'salesy/patter' side of these sorts of transactions so really appreciated Kristian's frank opinion and advice style. Thank you for all that you did Kristian- we got there in the end!
Nicky · 6 September 2025 · Brockenhurst Oakley
★★★★★ 1/5
GoogleI've had an extremely disappointing experience with Brokenhurst estate agents.They recently demanded payment for a service, yet at no point did they issue an invoice, contract, or any clear breakdown of charges beforehand. Despite repeated requests for clarification and formal documentation, none was provided.
This approach is completely unprofessional and raises serious concerns about transparency and proper business practices. No one should be expected to hand over money without clear, documented communication about what is being charged and why.
I would strongly advise others to be very cautious when dealing with this agency. Always insist on everything in writing and don’t assume that just because they’re in a position of authority, their processes are sound. My trust in this company has been completely eroded.
Paula · 21 August 2025 · Brockenhurst Ludgershall
★★★★★ 5/5
GoogleBrockenhurst were the agents of the house we purchased. I wish we had used them to sell our property too, they were great through the whole process and I don’t think the exchange would have happened without Dawn who was excellent keeping me updated and chasing the whole chain, thank you Dawn. I would definitely recommend them.
Mim · 10 August 2025 · Brockenhurst Basingstoke
Agent replied · 26 August 2025
Thank you so much for your kind words. We’re delighted to hear that Dawn’s dedication and communication made such a difference in getting your purchase over the line. We’re thrilled everything came together and truly appreciate your recommendation, and if you ever decide to move again, we’d be more than happy to help on the selling side too!
★★★★★ 5/5
GoogleExcellent efficient service from start to finish! Sold our house quickly and looking forward to moving into our next home which we have purchased through the same office. Highly recommend!
Gavin · 27 July 2025 · Brockenhurst Basingstoke
Agent replied · 15 April 2026
Thank you for your kind words! We’re so pleased we could help you sell your home quickly and that you’ve also found your next one through us, it’s always a pleasure to assist with both sides of the move. Wishing you all the best as you settle into your new home, and thank you again for the recommendation!
★★★★★ 1/5
GoogleUnprofessional
J · 24 July 2025 · Brockenhurst Ludgershall
Agent replied · 24 March 2026
We're sorry to hear that you had a negative experience and appreciate you taking the time to leave feedback. We take professionalism seriously and would welcome the opportunity to understand more about what happened. Please feel free to contact us directly so we can look into this further and try to put things right.
★★★★★ 5/5
GoogleThe lettings team provide a very professional and efficient service. They are always willing to help us with the challenges of being a landlord!
Kathryn · 24 July 2025 · Brockenhurst Ludgershall
Agent replied · 24 March 2026
Thanks so much for your kind words. We're glad to hear the team has been helpful and efficient, we're always here to support you with the challenges of being a landlord!
★★★★★ 5/5
GoogleExcellent company with Professional & polite service, highly recommend Tianna, Lou & Crystal @ Ludgershall. Many thanks 👍 …
J · 24 July 2025 · Brockenhurst Ludgershall
Agent replied · 11 November 2024
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. Your feedback means a lot to us, and we’re here to help whenever you need. 👍😊 …
★★★★★ 5/5
GoogleRating only, no written review.
Bhakta · 24 July 2025 · Brockenhurst Ludgershall
Agent replied · 24 March 2026
Thank you for your feedback Bhakta, we really appreciate it!
★★★★★ 5/5
GoogleVery helpful and friendly members of staff. Highly recommend them . Thank you
Tek · 21 July 2025 · Brockenhurst Ludgershall
Agent replied · 21 June 2026
Thanks for your feedback Tek!
★★★★★ 5/5
GoogleWe used Brockenhurst Estate Agents to view 3 properties in Andover. The process of arranging the viewings in the short amount of time we had was very smooth. All 3 properties met our criteria but 1 stood out. James was extremely knowledgeable about the property and we had a very successful viewing. Follow up was good on a few questions we had after leaving the property. Overall the experience was very positive and I was impressed with the property details they provided.
Neil · 21 July 2025 · Brockenhurst Ludgershall
Agent replied · 21 June 2026
Thank you for taking the time to share your experience. We’re really pleased to hear that arranging the viewings went smoothly and that James was able to provide the knowledge and support you needed on the day. It’s great to know one of the properties stood out and that the follow-up and details met your expectations. We really appreciate your feedback and hope to assist you further as you move forward!
★★★★★ 5/5
GoogleExperienced and knowledgeable, this firm knows the local property market and offers a professional and accessible service .
Staff are always available for advice and keep fully up to date with the progress of your sale/purchase .
Karen · 21 July 2025 · Brockenhurst Overton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
