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★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 1,085 reviews on Google only. Show every review
5/5
GoogleWe recently sold our current property and exchanged yesterday with a completion date confirmed. We switched to Brockenhurst after viewing the property we have now secured. After 3 viewings the deal was done in a matter of 4 weeks. Claire and Karen were professional throughout delivering an excellent service. Highly recommended.
5/5
GoogleExcellent personal service! Hannah is there to help you at every step of the way!
Thank you for sharing your experience and we’re thrilled that you were pleased! Your comments have been passed to Hannah. Best regards from us all.
5/5
GoogleIn contrast to the previous anonymous criticism, I'm quite happy to admit to having been a client of and supplier to Brockenhurst for many years. They have smoothly sold a house for us and found several tenants for property rented out by my …
1/5
GoogleHopeless. I would avoid them with a barge pole. I had to fix a broken front door myself, it took three weeks to get other things sorted and my TV aerial still doesn't work 3 months after moving in. Latterly I have been without hot water …
We are really sorry to hear that you’re unhappy but as you aren’t our tenant, it’s been very difficult to help directly. We do have a contact number for you and we are aware of the issue and have left many messages for you over recent weeks. Please be kind enough to respond and we will try to advise you further.
1/5
GoogleExtremely unprofessional! I rented a house in Whitchurch in 2015. It was a 3 bed, 2 bath but the en-suite wasn't working properly and was unuseable. Brockenhurst Andover were extremely unco-operative and the manner in which they conducted …
Dear Joz, We are disappointed to read your comments as we truly work very hard to keep all of our tenants happy. … More
1/5
GoogleRented a beautiful property through Brockenhurst in Whitchurch for 6 months. On collecting our keys, we were told the previous tenants had only moved out 12 hours earlier. No professional clean had been done, and we were to notify …
5/5
GoogleBrockenhurst have succefully looked after the rental management of my property for the last 5 years. I was always paid on time and the property was well manged with no compliants from me. …
Hi John, thank you so much for your kind words. We are absolutely thrilled that you’ve been pleased with the service from both our lettings team and sales team. Thanks and best wishes!
1/5
GoogleI went to Brockenhurst estate agents in Ludgershall to fully manage my property for rental purposes. The initial meeting went well and all staff were polite and helpful, they even settled on a 8% management fee (below the 10% standard fee). …
5/5
GoogleWe have recently exchanged contracts on our new home and we look forward to moving to Andover. We dealt with Clare Bladon at the Andover branch who managed both our and our sellers expectations with calmness and professionalism through the …
Dear Andrew, thank you for taking the time to share your experience with others. We are absolutely delighted that you’ve been pleased with the service and Clare and her team have been made aware of your kind words.
5/5
GoogleI sold my house through the Andover branch and I dealt with Clare Branden and she was amazing from start to finish, she always answered an questions with confidence and always returned my calls with speed,Whilst it has taken a while to find …
Hello Annette, thank you for your comments which have been passed on to Clare and her team!
5/5
GoogleI've been a tenant for 3 years with these lovely people and they have been fab, if I ever have to rent again I wouldn't hesitate to come back to Brockenhurst. Lovely friendly ladies 🙂 …
Hi Simone, thank you so much for your kind words. Acting as the go-between for a landlord and tenant can often be a difficult task so your compliment means an awful lot to us. Thank you!
4/5
GoogleRating only, no written review.
Thank you for your rating, Michelle. We are delighted that you’ve been pleased with our service
5/5
GoogleBrilliant customer service. Karen in particular is a huge asset to the business, always available to respond quickly to calls and emails. A pleasure to deal with. I will definitely be recommending to friends and family.
5/5
GoogleWe had probmelms with our solicitors taking way to long to do searches! So we spoke to Matt and he was absolutely amazing! He chased everything up us and kept us updated along the way! Would recommend to anyone!
Hi Lauren, thank you for your kind comments. We’re delighted that you are too!
1/5
GoogleWorst Estate Agency I have ever come across. Where do i begin: slow, aggressive, immoral and incompetent. Avoid them like the plague.
It’s sad to receive such a comment, particularly as we don’t know your reasons for saying this and we can’t defend ourselves or contact you as you’re being anonymous - but something has clearly caused an issue? We know you’re not a client … More
5/5
GoogleHave sold our house and purchased from Brockenhurst. Excellent service from David and Sarah throughout. Took a huge amount of stress away from the process and kept us very informed throughout. Very experienced in Whitchurch and would highly recommend.
5/5
GoogleRating only, no written review.
3/5
GoogleIt's a estate agent no more than that
Thanks for your feedback and observations Mick, particulately as you’ve never been a client of ours! I see you enjoy posting similar comments to other companies too!
5/5
GoogleExcellent, friendly and professional service. In particular, Faye was very helpful, responding promptly and providing regular updates.
Thank you for your kind words! We're glad to hear you received excellent, friendly, and professional service. Faye will be pleased to know her prompt responses and regular updates were helpful. We appreciate your feedback!
5/5
GoogleI rented a property through Brockenhurst for 1 year. I was extremely happy with their services and they made the moving in and moving out process as smooth as possible.
Thank you for your positive feedback! We're pleased to hear that your experience renting through Brockenhurst was smooth and satisfactory. We appreciate your kind words and are glad we could assist you throughout the process.
5/5
GoogleI am a landlord whom uses the managed rental property service offered by Brockenhurst Lettings. I can honestly recommend them to other landlords as their approach and professionalism is second to none. I have now arranged that all my …
1/5
GoogleI've been renting from them now for over a year, started off really well. When I logged maintenance issues with them they were quick to get someone out to me and their communication if there was a delay was top notch. Could not fault them. …
Hello Chris. I'm delighted to hear that you initially thought we were 'top notch', but I'm saddened to hear that you're views have changed recently. I'll contact you right away to discuss this. … More
5/5
GoogleGreat service.
5/5
GoogleWe bought our current house off of Brockenhurst. The sale was dealt with quickly and professionally and we got the keys on thr agreed sale date. Would definately use them again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
