5/5
GoogleExcellent service from viewing to completion. Answered all questions quickly and we're very helpful. Would highly recommend.
Agent replied · 26 July 2024
Dear Steve, Thank you your kind words. It’s been a pleasure working for you.
Trusted Agent profile
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Brockenhurst estate agents in Andover, Ludgershall, Oakley and 3 more
★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
Buyers7 reviews
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Our offices
Brockenhurst's six offices, most reviewed first. Each has its own page.
- Brockenhurst Andover1-3 London Street, SP10 2NU367 reviews · 362 on Google (4.6)15 in the last 90 days
- Brockenhurst Ludgershall9 Tidworth Road, SP11 9QD242 reviews · 242 on Google (4.6)9 in the last 90 days
- Brockenhurst OakleyThe Old Post Office, Rectory Road, RG23 7LJ222 reviews · 222 on Google (5.0)0 in the last 90 days
- Brockenhurst Basingstoke8 Buckland Parade, RG22 6JN181 reviews · 173 on Google (4.7)16 in the last 90 days
- Brockenhurst WhitchurchKingsley House, Market Place, RG28 7BH87 reviews · 87 on Google (4.6)3 in the last 90 days
- Brockenhurst Overton21 High Street, RG25 3HB69 reviews · 69 on Google (4.6)0 in the last 90 days
Reviews on Google
Showing 1,085 reviews on Google only. Show every review
Google5/5
GoogleMatt was professional and friendly throughout the whole process of selling our property despite my numerous calls :) I would hesitate to recommend Brockenhursts.
5/5
GoogleI have been a tenant for years now. And I highly recommend Paula holewell from the ludhershall branch. She has helped so much with any situation I have. Brilliant. Highly recommended. Very helpful.
5/5
GoogleJust wanted to share our experience with brockenhurst.although our proposed move never happened for us i would like to thank both clare and mat. for their help which was conducted in a friendly and professional manner.Hope to use their services again in the near future.Will definately recommend.Kind regards tania and gary adams.
Agent replied · 26 July 2024
Dear Gary and Tania. Thank you so much for your comments. You are a pleasure to work for. Thanks and regards, Clare, Matt and colleagues.
5/5
GoogleMatt is a very enthusiastic and professional agent and was a pleasure to deal with. Brockenhurst found us a buyer within 2 days of the property hitting the market. Thoroughly recommended.
5/5
GoogleJust used the team at Andover to sell my mother's flat and in a tough market the team pulled out all the stops. Sold within 6 weeks after a good amount of viewings given the market. Buyers in this Christmas. Job done and good result from a dedicated, caring and knowledable work force.
Agent replied · 26 July 2024
Dear Jo, thanks so much for your kind words. Thanks from everybody at Brockenhurst
5/5
GoogleMatt has been a fantastic contact to have, he knows the area we were looking to purchase in and more than that, he knew what we wanted from our conversations. Always keeping in touch and making sure he was helping us where we needed some support. Many Thanks, a really nice personal service.
5/5
GoogleBrockenhurst Andover has made our property transaction so easy. They are the best!! The manager here has made the house buying experience cherishing and amazing. Thank you Matt.
5/5
GoogleAs a buyer Brockenhurst listen to what you are looking for in a property and work hard to deliver on your wish/ want list. Our purchase ran very smoothly and Brockenhurst played a key role in the success of the transaction. Special thanks to Matt and Clare in sales for all your assistance!
5/5
GoogleI would highly recommend Brockenhurst. Matt has assisted me with a house purchase, from the initial viewing onwards. Throughout the process he has been professional, helpful and kept me fully up to date. I appreciated this as a first time buyer as he made the process less stressful.
5/5
GoogleWe have recently bought our house through Brockenhurst and I would definitely recommend them. They have been great at answering calls and emails promptly and would provide me with regular updates throughout the process. Very friendly and approachable staff. Nothing seemed like too much trouble.
Agent replied · 26 July 2024
Dear Hannah, thank you so much for taking the time to post your thoughts. It’s great for us to know that we’re getting things right. Best wishes, all at Brockenhurst
5/5
GoogleMatt and the team worked brilliantly and produced the best results. I would recommend Brockenhurst Andover to everyone.
1/5
GoogleWouldn’t recommend; nobody bothers to answers emails. Go to the office and get fobbed off with the ‘it’s not this branch’ that deals with it but I’ll get someone to call....but no one does. Still waiting for a refund from a tenancy that ended in July...awful service Only given one star as can’t give 0 stars
Agent replied · 26 July 2024
It’s really disappointing to receive this type of review, particularly when you have not been a client of ours I hope that you have posted this message to the wrong company by mistake as there are others with similar names, Perhaps you be kind enough to check this and with draw this review. it would be a shame to think that anybody would say this sort of thing maliciously, So if you do have a concern and it is genuine, please will you be kind enough to contact David on (01256) 892222 and we will be absolutely delighted to talk through any genuine concerns you may have.
5/5
GoogleI have recently just bought a property through Brockenhurst Estate Agents and would highly recommend. The estate agent dealing with the sale was a lady called Clare Bladen, and she couldn't do enough for me. Working full time meant finding time to view the property limited, but Clare worked around me and after a couple of viewings I decided the property was for me. I was having a difficult time with various things, and a lack of communication from my solicitors just about topped everything off. Clare was always at the end of the phone and always ready to help get in contact with either the vendor or the vendor's solicitors. Clare would keep me updated as soon as she heard anything new about the sale. Clare you are a star and I can't thank you enough for everything you did to get my in. I have only been in a few days but it already feels like home and I couldn't be happier!
5/5
GoogleAs first time buyers, the housing market seemed daunting and overwhelming. However Matt, Adam and Claire were willing to hold our hands through the entire process from first viewing to completion. Not only were they kind enough to answer any queries we had about our purchase, they also guided us through selling our own property - something our own estate agents failed miserably to do. All in all, Matt and his team have provided nothing short of excellent service and we are really looking forward to picking up the keys to our forever home tomorrow.
5/5
GoogleWe have viewed several properties through Brockenhurst and impressed with the service received. Adam is friendly, polite and professional and, even though we are not selling our home through them, Matt has been most helpful in providing advice, which has been very much appreciated.
5/5
GoogleImmediately, Claire and Karen put us at ease and made us feel confident about selling our home. They were both instrumental in the process and helped us sell our property within a matter of weeks. We received an offer for the full asking price and could not be happier. I would definitely recommend Brockenhurst to anyone wanting to buy or sell in the area, thank you so much, we are so glad we chose you!
5/5
GoogleVery friendly and professional service from all the staff.
5/5
GoogleRating only, no written review.
5/5
GoogleThe service that we received from Brockenhurst when selling our house was 2nd to none and I would have no hesitation in recommending them to our friends and family. The worked so hard to sell our house and I cannot praise Sarah and David enough for all their help. Thank you
5/5
GoogleGreat staff, kept us involved every step of the process
Agent replied · 26 July 2024
Dear Lesley, thanks for taking the time to share your thoughts. We’re delighted you’ve been happy with us!
5/5
GoogleKaren Morris of brockenhurst has been excellent. She has kept me informed all the time. Highly recommend.
Agent replied · 26 July 2024
Thank you for your feedback, Jenny. Karen is aware of your kind comments and we are thrilled you are pleased with our service!
4/5
GoogleVery Good Service - Kept me informed throughout the process - good knowledge of the market and local property value. Would certainly recommend to others selling or buying in the Ludgershall area.
Agent replied · 26 July 2024
Hello Mike, Thank you for taking the time to share your thoughts and we’re delighted that you’d recommend us.
5/5
GoogleReally impressed with the professionalism of all the staff at Brockenhurst. They are really nice to deal with, and very responsive, we sold our house in 3 weeks. I would highly recommend them.
Agent replied · 26 July 2024
Hi Natasha, Thank you so much for your kind words!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Brockenhurst is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South East
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want Brockenhurst to help?
Send Brockenhurst a message.
Questions about Brockenhurst
Which Brockenhurst office has the most reviews?
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
Where are the Brockenhurst offices?
The six Brockenhurst offices, by town:
- Andover: 1-3 London Street, Andover, SP10 2NU
- Basingstoke: 8 Buckland Parade, Basingstoke, RG22 6JN
- Ludgershall: 9 Tidworth Road, Ludgershall, SP11 9QD
- Oakley: The Old Post Office, Rectory Road, Oakley, RG23 7LJ
- Overton: 21 High Street, Overton, RG25 3HB
- Whitchurch: Kingsley House, Market Place, Whitchurch, RG28 7BH
What do buyers say about Brockenhurst?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Has Brockenhurst won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
