5/5
GoogleSarah has been great throughout the search process.
Trusted Agent profile
Verified
Brockenhurst estate agents in Andover, Ludgershall, Oakley and 3 more
★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
Buyers7 reviews
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Our offices
Brockenhurst's six offices, most reviewed first. Each has its own page.
- Brockenhurst Andover1-3 London Street, SP10 2NU367 reviews · 362 on Google (4.6)15 in the last 90 days
- Brockenhurst Ludgershall9 Tidworth Road, SP11 9QD242 reviews · 242 on Google (4.6)9 in the last 90 days
- Brockenhurst OakleyThe Old Post Office, Rectory Road, RG23 7LJ222 reviews · 222 on Google (5.0)0 in the last 90 days
- Brockenhurst Basingstoke8 Buckland Parade, RG22 6JN181 reviews · 173 on Google (4.7)16 in the last 90 days
- Brockenhurst WhitchurchKingsley House, Market Place, RG28 7BH87 reviews · 87 on Google (4.6)3 in the last 90 days
- Brockenhurst Overton21 High Street, RG25 3HB69 reviews · 69 on Google (4.6)0 in the last 90 days
Reviews on Google
Showing 1,085 reviews on Google only. Show every review
Google5/5
GoogleKaren was excellent! Helped us every step of the way and was always on hand if we had queries etc.
5/5
GoogleExcellent service from an excellent estate agents. In particular a mention to Sarah who was very knowledgable in all aspects & extremely helpful & friendly throughout.
1/5
GoogleVery difficult to deal with, no response to emails, and really quite unprofessional. The particular estate agent we dealt with did not seem too fussed about selling the house!
Agent replied · 26 July 2024
We are very sad to receive this message, particularly as Rightmove and the Property academy have recently assessed our office as the 18th best in the UK out of around 30,000 estate agents. We don’t have a client with your initials so … More
4/5
GoogleSome consultants are better than others, no call back regarding a house in papermakers in Overton. I don't think the overton consultants want to sell properties. Complacency leads to insolvency
5/5
Googlethe Sale and purchase of our property was done through Sarah at Brockenhurst. Sarah was professional and communicated to us clearly throughout this difficult and stressful process
5/5
GoogleSarah was fantastic when we moved house. Very attentive and would use Brockenhurst again. I have since recommended them to several friends.
4/5
GoogleFriendly, helpful team who found me the house I've just moved into. Their concierge service was a big bonus in helping with all the details of the move.
Agent replied · 26 July 2024
Hi Jane, Thank you for sharing your experience and we are delighted that you found us helpful and efficient. Good luck in your new home!
4/5
GoogleDespite knowing that we do not intend to sell in the short term, David and Sarah provided us with very helpful feedback regarding our property and our future plans.
5/5
GoogleWe have viewed several properties through Brockenhurst and impressed with the service received. Adam is friendly, polite and professional and, even though we are not selling our home through them, Matt has been most helpful in providing advice, which has been very much appreciated.
1/5
GoogleYou lot are a two faced lying hipper critics and arrogant don't listen to what people has to say and don't reply to any phone calls or emails and you are a right con artist how much a rent is charged for a property
Agent replied · 26 July 2024
Hello Kathy, As you're not a client of ours, please could you call me on (01256) 892222 as I … More
5/5
GoogleThank you Paula for getting to required works done on the rental property so promptly and keeping me in the loop at all times.
5/5
GoogleEmma Horne was an absolute pleasure throughout the (very quick) process. She's a model of efficiency and friendliness!
5/5
GoogleAbsolutely thrilled with how Emma has looked after us! She’s gone above and beyond to help us get into a perfect house!! Thank you so much ❤️
5/5
GoogleHouse was put up for sale on Thursday and sold on the Saturday (today) for the price I wanted. I can thoroughly recommend them for their customer service and ability to do what the previous estate agent couldnt do for the last 4 months. Superb!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from everyone at Brockenhurst when selling my house, Clare and Matt worked so very hard for me and kept me updated every step of the way. It was a pleasure to meet the staff at the Ludgershall branch! Thank you for making it so easy for me. Highly recommend this team. Ali
1/5
GoogleRating only, no written review.
Agent replied · 26 July 2024
We're sorry to see your one-star review. Please reach out to us so we can address any concerns or issues you may have. Your feedback is important to us.
5/5
GoogleThe loveliest staff.
Agent replied · 26 July 2024
Hi Linda, Thank you very much for such a nice comment! The team at Overton have been made aware. Thank you!
5/5
GoogleThe office in both Overton and Andover were extremely helpful and professional when dealing with my recent enquiry. The staff’s knowledge of the local area was very impressive and they listened to my needs and requirements before giving me relevant information- no time wasting. I’m happy to be dealing with them in the future.
Agent replied · 26 July 2024
Thank you for your review! We're delighted to hear that both our Overton and Andover offices were helpful and professional. It's great to know our local knowledge and attentiveness met your needs. We look forward to assisting you in the future!
5/5
GoogleBrockenhurst couldn't have been more helpful and attentive. They have responded quickly and sympathetically to everything we threw at them. Nothing was too much trouble. Would not hesitate to recommend them.
Agent replied · 26 July 2024
Thank you for your kind words! We're pleased to hear that our team was helpful and attentive, responding quickly and sympathetically. We appreciate your recommendation and are glad we could assist you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Brockenhurst is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South East
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Brockenhurst
Which Brockenhurst office has the most reviews?
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
Where are the Brockenhurst offices?
The six Brockenhurst offices, by town:
- Andover: 1-3 London Street, Andover, SP10 2NU
- Basingstoke: 8 Buckland Parade, Basingstoke, RG22 6JN
- Ludgershall: 9 Tidworth Road, Ludgershall, SP11 9QD
- Oakley: The Old Post Office, Rectory Road, Oakley, RG23 7LJ
- Overton: 21 High Street, Overton, RG25 3HB
- Whitchurch: Kingsley House, Market Place, Whitchurch, RG28 7BH
What do buyers say about Brockenhurst?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Has Brockenhurst won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
