4/5
GoogleFriendly staff who helped me out with the planning of buying a house in Tidworth/Amesbury
Trusted Agent profile
Verified
Brockenhurst estate agents in Andover, Ludgershall, Oakley and 3 more
★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
Buyers7 reviews
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Our offices
Brockenhurst's six offices, most reviewed first. Each has its own page.
- Brockenhurst Andover1-3 London Street, SP10 2NU367 reviews · 362 on Google (4.6)15 in the last 90 days
- Brockenhurst Ludgershall9 Tidworth Road, SP11 9QD242 reviews · 242 on Google (4.6)9 in the last 90 days
- Brockenhurst OakleyThe Old Post Office, Rectory Road, RG23 7LJ222 reviews · 222 on Google (5.0)0 in the last 90 days
- Brockenhurst Basingstoke8 Buckland Parade, RG22 6JN181 reviews · 173 on Google (4.7)16 in the last 90 days
- Brockenhurst WhitchurchKingsley House, Market Place, RG28 7BH87 reviews · 87 on Google (4.6)3 in the last 90 days
- Brockenhurst Overton21 High Street, RG25 3HB69 reviews · 69 on Google (4.6)0 in the last 90 days
Reviews on Google
Showing 1,085 reviews on Google only. Show every review
Google5/5
GoogleAlways a pleasure to deal with Paula and the rest of the team at Brockenhurst 😊 …
5/5
Googleexcellent customer service always happy to go "the extra mile " ! thank you Paula for all your help.
5/5
GoogleHad my property on the market with another agent initially for months. Changed to Brokenhurst and was sold before the sign even went up.
Agent replied · 26 July 2024
Hi Gary, thank you for taking the time to post your thoughts. We are delighted that you’re pleased and it’s great that our methods appear to be effective. All at Brockenhurst
5/5
GoogleMoving house is very stressful and a long process but thanks to the very helpful staff at brockenhurst lettings Andover branch it was very quick and professional . thanks for the help guys
5/5
GoogleWas shown around a flat yesterday by Emma Smith and she was amazing! Great tour and all questions asked were answered. Thank you Emma!
Agent replied · 26 July 2024
Hi Chloe, thank you for leaving such a lonely review for Emma. I’ve passed your comments on to Emma and her colleagues. Regards, David
5/5
GoogleVery impressed with Paula who attends our property inspections, she is always friendly, professional and i willing to help wherever she can.
5/5
GoogleHannah was an attentive, helpful agent and has greatly helped me with a couple of moves. I can't recommend Brockenhurst highly enough.
5/5
GoogleExcellent service throughout, always timely with responses and always willing to help and offer advice. Jo Leigh was brilliant through the whole process. Would definately recommend.
5/5
GoogleVery happy with the service we received from everyone involved in us buying our property. Kept in the loop the entire time and very helpful and professional. Many thanks once again.
5/5
GoogleI have recently rented a property with Brockenhurst, and Hannah and the team were professional and friendly throughout. A smooth, simple process, I couldn't be happier with how it was handled.
5/5
GoogleBrockenhurst are fantastic people: efficient, very personable, and fast moving when the situation requires it. I feel completely secure in their very capable hands and highly recommend them.
1/5
GoogleHanded over my private contact details to the person who purchsed my property and told them to phone me with any issues. Have these guys even heard of GDPR and data protection? Who the heck wants to be constantly phoned by the owner of their previous property with issues, ridiculous.
5/5
GoogleHannah & her team are extremely professional, they will always try their hardest to achieve the right outcome for both Landlords and Tenants. I would not hesitate to recommend them.
5/5
GoogleThis is my 11th year as a landlord with Brockenhurst. I am very pleased with the service particulary with the current lettings team. We are going through a tenancy change next month and so far this seems to have been a very seamless, professional process.
5/5
GooglePaula has visited twice for annual inspections. She is always on time, super sweet and very friendly. She makes sure there isn't any issues with the property. overall 5 stars and very professional
5/5
GoogleBrockenhurst Lettings have been managing our rental property for 9 years. We have found them to be professional, efficient and helpful with any queries and problems we have had. Paula deals with our annual inspections and is friendly and easy to get along with. We are very happy with the service the whole team provides.
5/5
GooglePaula has done our annual inspection twice now and she is very friendly, helpful and listens and notes any maintenance issues however small. It was nice when she commented on how tasteful our choice of furniture and accessories were. Very easy to talk to. A great accolade to Brockenhurst
5/5
GoogleRating only, no written review.
Agent replied · 26 July 2024
Thank you for the five-star review! ⭐⭐⭐⭐⭐
5/5
GoogleRating only, no written review.
Agent replied · 26 July 2024
Thank you for the five-star review! ⭐⭐⭐⭐⭐
4/5
GoogleRating only, no written review.
Agent replied · 26 July 2024
Thank you for taking the time to rate our service with 4 stars. We're glad you had a positive experience overall. We always strive for excellence, so if there's anything we could improve to make your experience even better, we'd love to hear your feedback. Please feel free to reach out if you have any suggestions or if there's anything else we can assist you with.
5/5
GoogleRating only, no written review.
Agent replied · 26 July 2024
Thank you for taking the time to leave us a 5-star rating! We're thrilled that your experience with us was positive. While we'd love to know more about what you enjoyed, we greatly appreciate your feedback. If there's anything we can do to assist you further, please don't hesitate to reach out.
5/5
GoogleI am very impressed with the service provided. Joan especially kept me informed and updated as I proceeded with the sale Thank you
Agent replied · 26 July 2024
Thank you for your positive feedback! We're delighted Joan's attentive service impressed you during your sale. Her commitment to keeping you informed reflects our dedication to client satisfaction. We appreciate your kind words and are glad we could assist you effectively.
5/5
GoogleJoan was a delight to work with. Professional and friendly she knew exactly what we had in mind to find the perfect home for us.
Agent replied · 26 July 2024
Thank you for your kind words about Joan! We're thrilled she understood your needs and helped find your perfect home. Her professionalism and friendliness reflect our commitment to exceptional service. We appreciate your feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Brockenhurst is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South East
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want Brockenhurst to help?
Send Brockenhurst a message.
Questions about Brockenhurst
Which Brockenhurst office has the most reviews?
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
Where are the Brockenhurst offices?
The six Brockenhurst offices, by town:
- Andover: 1-3 London Street, Andover, SP10 2NU
- Basingstoke: 8 Buckland Parade, Basingstoke, RG22 6JN
- Ludgershall: 9 Tidworth Road, Ludgershall, SP11 9QD
- Oakley: The Old Post Office, Rectory Road, Oakley, RG23 7LJ
- Overton: 21 High Street, Overton, RG25 3HB
- Whitchurch: Kingsley House, Market Place, Whitchurch, RG28 7BH
What do buyers say about Brockenhurst?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Has Brockenhurst won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
