★★★★★ 1/5
GoogleIt hasn't been a great experience. We had to get them to correct Rightmove details several times including making it clear where our house actually was. It was then all ok up to the point we accepted an offer. Despite the process being remarkably quick it clearly wasn't fast enough for Andy. He got the facts wrong about the legal impediments and the state of the onward chain doing more harm than good. He then aggressively tried to make us break the chain and move out before Christmas not caring that it was impossible to get a removal company nor would we have anywhere to live! Subsequently we did in fact agree to break the chain and move out in Jan without our onward purchase secured but not a single call or email to thank us or wish us well. Clearly far more interested in their commission than the people they are meant to represent.
John · 27 July 2021 · Brockenhurst Andover
Agent replied · 26 July 2024
Hello John and thank you for your feedback.
Obviously we’re disappointed that you’ve only given us one star but we accept your points regarding the amendments needed to our online advertising and we’ve apologised for the mix-up. Clearly we’re pleased that you were happy with everything up to and including the point when the sale was arranged.
Whilst positive online reviews can persuade people to use a particular company, negative reviews can do the opposite, so we feel it's important that all the facts are shared. Equally, where errors have been made, it's important that we face the matter and learn from it where we can.
You had marketed your property for a year with another estate agent, without success and asked us to take over. After approximately eight weeks, we found a buyer for you, at over the asking price. When you accepted the offer, you agreed to break the chain if necessary and on that basis, your buyer (and the rest of the chain) were able to move forward. Shortly afterwards, you found a property to purchase and decided not to break the chain.
As the sale proceeded and Christmas approached, the buyer at the bottom of your chain decided to withdraw from the transaction if things did not happen by Christmas. Pressure was applied by the chain to complete the sale and we feel it’s important to anybody reading this review, that they are aware of these facts.
Buying and selling a property can sometimes be stressful and dealing with many different parties - buyers, sellers and solicitors throughout the chain - can be a tricky process for Estate Agents, trying to juggle dates and different needs of the various buyers and sellers involved in a chain of transactions. With hindsight, we clearly but unintentionally, applied too much pressure in this instance and we apologise if you felt pressured. Your chain was about to collapse and you would have lost your sale and we felt we were doing the right thing by you. In fact, we note that at the time of writing, your purchase still hasn't gone through, so had you not broken the chain, then things would clearly have fallen-through.
We accept that we could have handled some of the conversations and negotiations more sensitively and we will certainly learn from this. We are of course pleased that your sale has concluded and we wish you the best of luck with your purchase.
★★★★★ 5/5
GoogleAlways a pleasure to deal with.
Stephen · 21 July 2021 · Brockenhurst Overton
★★★★★ 1/5
GoogleWouldn’t recommend at all. They say what they think you want to hear, and then proceed to sit back and do absolutely nothing to sell your house. Takes them about a week or more to respond to communication. Evidently have zero idea about how to sell properties, and ‘get lucky’ on a few which do actually sell. Joke of a company, go elsewhere if you’re looking to market your house, and by the state of other reviews, if you’re looking to rent you may wish to go elsewhere, too. Don’t bother responding with your generic “try emailing us Karen and we’ll try to sort your issue” - you had an opportunity, and decided to sit back (once again) and be lazy.
Company · 21 July 2021 · Brockenhurst Overton
★★★★★ 5/5
GoogleAbbey was professional, responsive and patient when supporting us with purchasing our dream home. We wish her a very successful career.
Fiona · 21 July 2021 · Brockenhurst Overton
Agent replied · 21 July 2026
Thank you Fiona.
★★★★★ 5/5
GoogleRating only, no written review.
Carole · 21 July 2021 · Brockenhurst Overton
★★★★★ 5/5
GoogleRating only, no written review.
Julie · 21 July 2021 · Brockenhurst Overton
★★★★★ 5/5
GoogleHelen and the team were fantastic start to finish. Would highly recommend
Frances · 21 July 2021 · Brockenhurst Overton
★★★★★ 5/5
GoogleAbigail was very pro-active in helping us find exactly the house we wanted. She listened to what we said and helped us close the deal quickly and efficiently. Highly recommended.
Karen · 21 July 2021 · Brockenhurst Overton
★★★★★ 5/5
GoogleRating only, no written review.
Ken · 21 July 2021 · Brockenhurst Overton
★★★★★ 5/5
GoogleAbigail’s customer service and communication was fantastic throughout. I would absolutely recommend Dobson’s Estate Agents to anyone buying or selling properties.
Alex · 21 July 2021 · Brockenhurst Overton
★★★★★ 5/5
GoogleRating only, no written review.
Gurdip · 21 July 2021 · Brockenhurst Overton
★★★★★ 5/5
GoogleA huge thank you to James for a very professional, friendly and responsive service in helping us to sell our property. We have bought and sold many properties over the years and James is one of the best Estate Agents we have dealt with. We would highly recommend Ewe Move Tadley!
Steve · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents- thank you Steve for your glowing 5* review of our estate agency. We appreciate you taking the time to share your experience of the service you received from James and team.
★★★★★ 5/5
GoogleA huge thank you to James for his assistance in helping our move to Tadley. He was our sellers' agent but we will be using James/Ewe move Tadley when it's time to move on. Honest, efficient and professional. Also available at all hours to assist with queries which is a bonus if you have a busy work schedule
Nick · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents in Tadley- thank you Nick for your 5 star rating and for taking the time to share your experience as a buyer purchasing a home with EweMove. We were delighted to read your comments and so pleased that you would use EweMove to sell your home in the future. It's been a pleasure assisting you and we look forward to being of service again.
★★★★★ 5/5
GoogleHighly recommend James at ewemove. Not only have we moved 5 times in the last 10 years so have dealt with many different estate agents but we also spoke to multiple different estate agents for this recent move and we immediately knew that we wanted to use ewemove. James was very professional and honest and we didn’t get any BS we found we got from others. James was always very responsive and on top of our sale and due to his hard work managed to sell our house quickly. Overall a very positive experience and should we ever move again would most definitely get back in touch!
Emily · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents - A huge thank you Emily from James & team. We really appreciate you taking the time to leave such a detailed review of your EweMove experience and It's wonderful to read that you had a very positive experience.
★★★★★ 5/5
GoogleJames has provided an outstanding service from start to finish, even through a particularly challenging chain. His perseverance, proactivity and professionalism are second to none and would 100% recommend him.
Ben · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents- James was thrilled to read your review, thank you so much, its been our pleasure assisting you.
★★★★★ 5/5
GoogleJames and his team were excellent throughout the process of selling our house, the property details and photos for viewing were amazing, we sold our house in 3 days!!
James kept us up to date with the selling and provided us with recommendations with buying our new house the whole way through.
James was very friendly and professional and would respond to us very quickly whenever we had any questions, worries or updates.
I would definitely recommend James and his team to anyone looking to sell their property.
Frédérique · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents- the team are so pleased with your kind words and that you’d recommend our estate agents to others. Thank you for your 5 star review.
★★★★★ 5/5
GoogleJames really was the star of the show and wasn’t even my Estate Agent! James was the Estate agent for my sellers and really was fantastic, he helped progress the sale throughout; calling other agents and solicitors and went over and above his call of duty to help, working silly hours to get the sale over the line. Thank you James, I can now relax and look forward to putting my feet up in my nee home!
Ruth
Ruth · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents are delighted to receive such a fantastic review- thank you for taking the time to leave your review of our estate agency and for the kind words.
★★★★★ 5/5
GoogleAbsolutely 5 star service from James from start to finish.
Always available out of your typical 9-5 hours. 100% communication from day one.
We would highly recommend James to anyone, extremely professional service.
We couldn't be any happier.
Thank you James again for your knowledge and professionalism throughout. You are awesome!
Kayleigh · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents Tadley & Thatcham- thank you for taking the time to review the service you received, Its very much appreciated. Thank you for choosing us, it’s been a pleasure assisting you.
★★★★★ 5/5
GoogleJames has been amazing throughout selling the house. Going above and beyond what was required of him. We are not local to the house and James very kindly went into the house every week to check that everything was OK with the property. Which we greatly appreciated. Everything was left to James and he did an exceptional job for us. Would not use anyone else. Amazing. Thank you from Alison
Ali · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents Tadley & Thatcham - A huge thank you from all the team. We really appreciate you taking the time to review & share your experience with others of our estate agents.
★★★★★ 5/5
GoogleJames was excellent when dealing with our purchase, from us putting the offer forward to the completion. His communication and honesty throughout the whole process was fantastic and we would highly recommend James and Ewe Move
Nicola · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents Tadley & Thatcham- Thank you Nicola for choosing EweMove, we are delighted you were happy with the service you received and that you would recommend our service to others.
★★★★★ 5/5
GoogleFantastic service from James. House was sold within a few weeks. Totally professional but with transparency & honesty. Would highly recommend James, he goes above & beyond to ensure 100% safety with viewings during Covid. To be able to contact him during hours that are outside of your general 9-5 is great. Huge thanks James for an honest, professional & speedy service. We look forward to working with you again in the future.
Vicky · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents Tadley & Thatcham -Thank you for taking the time to share your experience with others Vicky. The team are so pleased with your kind words and that you’d recommend our service.
★★★★★ 5/5
GoogleRating only, no written review.
Sally · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents Tadley & Thatcham- thank you Sally for your 5 Star review of the service you received, it’s been a pleasure assisting you.
★★★★★ 5/5
GoogleJames was absolutely fantastic to deal with. He's professional, answers in a timely manner, helpful, honest. Just what you want/ need with an estate agent. My wife and I originally sold our house by ourselves because we had been let down by so many estate agents and bought through Ewe move and met James. He was so kind and even said he would help us out with our sale, with no commission. Unfortunately we lost our buyer, so we knew straight away to turn to James for advice and to see if he could sell it on our behalf and within 2 days the house had sold, and we got the sale pushed through in 8 weeks. James really does go above and beyond all other estate agents. He is always contactable and if you can't get through to him, he usually calls you back within 20minutes. I would highly recommend using ewe move, especially as you will be dealing with James, and you will not be disappointed. Thanks again James 😊
Lian and Hannah
Lian · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents Tadley & Thatcham- Thank you for choosing EweMove Lian, we are delighted you were happy with the service you received and that you would recommend our service to others. We wish you all the very best.
★★★★★ 5/5
GoogleRating only, no written review.
Jacqui · 10 July 2021 · Brockenhurst Oakley
Agent replied · 10 July 2026
EweMove Estate Agents Tadley & Thatcham- thankyou so much for your 5 star review of our Estate Agents Jacqui. We really appreciate you taking the time to review and we hope we can be of assistance again in the future.
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