Trusted Agent profile
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★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Showing 1,085 reviews on Google only. Show every review
5/5
GoogleSarah was determined to find our next home as she knew we had been looking for several years. She was a great help and gave her vision of each place we saw. It was really useful to tap into her experience. She did find us our home too. Jo the move manager has been helping us with the next stage of the purchase. She is attentive, efficient and thorough and we appreciate her regular contact particularly at this difficult time in lockdown. Over all a great service so far.
5/5
GoogleBrockenhurst has been extremely helpful and attentive with setting our minds at ease at the end of our tenancy and answering all manner of questions to help us through the journey. …
5/5
GoogleI have just rented a property in Whitchurch via Brockenhurst, and I dealt with Hannah the whole way through. Unbelievably competent and efficient, everything was completed on time and with great communication. Really can’t overstate just …
5/5
GoogleI have rented a few properties over my adult life and Brockenhurst Lettings have been the best agents I have ever had. …
5/5
GoogleEmma smith showed me and my builder great respect.she was prompt for our appointment very helpful in answering questions and said if there was something she couldn’t answer straight away she would find out and respond ASAP.I found Emma to be very positive and polite and I personally think she is a major part off your team.congratulations regards peterlort
Delighted to hear Emma provided respectful, prompt, and informative service. Your recognition of her as a key team member is much appreciated. Thank you, Peter, for your kind words!
5/5
GoogleWe have had a great experience with Joan and Jo from Brockenhurst Estate Agents in Oakley. Joan really listened to what we were looking for and was able to suggest some lovely houses to view that might suit us. We are now in the process of buying one that she brought to our attention. Jo provided excellent support once our offer was accepted and guided us through the buying process. She was always happy to answer any and all questions we had which was wonderfully reassuring.
Thank you for sharing your wonderful experience with Brockenhurst Estate Agents in Oakley. We're delighted to hear about the excellent service you received from Joan and Jo. It's fantastic to know that Joan took the time to truly understand your needs and was able to suggest properties that aligned with your preferences. Finding the right home is crucial, and we're thrilled that Joan's attentiveness led you to a property you're now in the process of buying. We're equally pleased to hear about Jo's support during the buying process. Her willingness to answer all your questions and provide guidance demonstrates our commitment to making the property buying journey as smooth and reassuring as possible for our clients. Your feedback is invaluable to us, and we'll make sure to pass along your kind words to both Joan and Jo. We hope the rest of your buying process goes smoothly, and we look forward to seeing you settled in your new home. Thank you again for choosing Brockenhurst Estate Agents. We're here if you need any further assistance.
5/5
GoogleFrom the first meeting with Andy it was clear he was an agent who really followed the market in great detail; who understood how to sell his services to us, using research and substantial knowledge; and who also had an ability to adapt his selling technique to his clients (and thus our potential buyers) He immediately struck us as someone we could trust and has drive and outstanding energy. He didn’t disappoint during the marketing or selling process. Even in the complex situation which we faced he gave us his time generously, was responsive, thoughtful, considered and had great insights to share. Would not hesitate to recommend him.
Hi Paul, thank you for your wonderful review. I am delighted we got there in the end. Best wishes, Andy.
5/5
GoogleAndy McElligot has been great. We didn't use Brochenhurst ourselves, however, even though we were not a client of his, when dealing with Andy he has given us lots of really helpful advice and support. He has phoned us about houses he has coming on and it's clear that understands what we are after. When attending viewings that have been run by them, he and his colleagues have been extremely professional, friendly and very prepared. They also know all the answers to any questions about the houses we have viewed.
Hi Leanne, Thank you for your positive review. I wish you the very best with the purchase of your current home, if I can ever be of any more help, please do not hesitate to get in touch. Andy.
5/5
GoogleFrom the first time we met Andy we knew we were in safe hands. He and his team worked with us throughout, but Andy was the positive energy force that secured the initial deal, saw us exceed our expectations on the sale and then worked with us every step of the way through exchange and completion. Buying a house has so many twists and turns before you get into your new home, but Andy has the charm, knowledge and skills to work with everyone involved and see you get their efficiently and still smiling, . I would recommend him every day of the week and twice on Saturday and Sunday! Paul
Hi Paul, It's been a pleasure to work with you and I'm delighted you are happy in your new home. Thank you for the positive review. Andy.
5/5
GoogleEvery 6 months I have my inspection done by Paula Holywell who always makes me feel familiar in a way that is very welcome when you are letting someone roam around your house, a lovely lady who also gets the job done completely efficiently …
5/5
GoogleWe rented through Brockenhurst for just over 2 years. At first the service wasn't great with the original lettings team, but then I was put in contact with Paula Holewell. She was brilliant, a very lovely, kind and gentle person who is an …
5/5
GoogleI can't fault the experience i've had with Brockenhurst as a lettings agent, particularly the service provided by Paula who is always super responsive, helpful and reassuringly listens to any problem/issues that arise and deals with it …
5/5
GoogleMy representative Paula from the Andover branch is a real “trooper.” I have always found her to be very warm and understanding. It is a compliment to your organisation to have a rep who listens. I have never found Paula the …
5/5
GoogleRented my home through Brockenhurst Lettings and Hannah (yes I giggled at that too!) has been professional, helpful and friendly throughout. I know I am welcome to go back to them with any enquiries I may have and had a …
1/5
GoogleWe chose Brokenhurst to sell our home after a really impressive sales pitch from Clare. Our concerns as first time sellers were made clear to Clare on her visit and we told her communication was the main reason for our decision to use their …
5/5
GoogleFrom my initial inquiry, I really want to emphasise my gratitude for the effort and generosity to the team at Brockenhurst, especially Donna, who I want to give a special shout out. Very friendly and helpful in her approach and made me …
5/5
GoogleVery prompt reply to my request to visit two properties via Rightmove, the two visits were scheduled for my day of choice and the extremely well handled., couldn’t recommend them enough. Adam was extremely professional and a delight to deal …
5/5
GoogleRecommended by a friend, Brockenhurst came to provide a valuation on my house. I was impressed by Clare's (the agent ) professional but friendly approach. The knowledge of the current local market influenced my decision to sign up without …
5/5
GoogleJust accepted an offer on our property through the Andover office. Excellent and informative service received throughout. …
5/5
GoogleOur viewings with Adam were lovely and relaxed; he was professional, friendly and informative, and after the viewings he followed up with us as promised. What was particularly nice and impressive was his diplomacy around financial …
5/5
GoogleSo pleased with the service provided by brockenhurst. Really professional and friendly, i felt as though I could approach them with any queries and they would assist me to the best of their ability. They managed to sell my house within a …
5/5
GoogleWe have had a very pleasant experience with Brockenhurst, Andover. Andy was extremely helpful & forthcoming throughout as well as very clear and concise with his explanations and information. Andy & the team took their time with us & never …
5/5
GoogleAdam dealt with our sale and was extremely professional, courteous and cheerful at all times, keeping us informed of progress. Adam's maticulous approach made sure he was fully aware of our property and he displayed enthusiasm selling our …
5/5
GoogleI would highly recommend Brockenhurst estate Agents if you are thinking of selling a property or entering into a rental agreement. From the first phone call I have found that Brockenhurst have always been given the time to understand my …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Brockenhurst a message.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
