Trusted Agent profile
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★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Showing 1,085 reviews on Google only. Show every review
5/5
GoogleFriendly service whilst working hard to get the best for all parties involved.
Hi Tom, thank you for your feedback. I'm really pleased to have been able to help you and Rosie find your next home. Not long now until moving day! Thanks, Matt
5/5
GoogleA dedicated team who have unique marketing strategies Thank you for your help in selling our property
4/5
GoogleWe find them responsive to any queries we have as landlords. Their marketing seems to be fairly successful.
5/5
GoogleAmazing company with great values and a wonderful team. I'm happy to have a client like them!
5/5
GoogleMy move didn’t always go according to plan, but Clare and Jo were amazing. Would definitely recommend.
Thank you for your comments, Clare and Jo will be pleased to hear your feedback.
5/5
GoogleA good quality service with a team who knows their stuff! Great imagery and good data analytics on how the house was being perceived online. Would use again and would recommend to others in Andover area.
Sophie, thanks for taking the time to leave this review. We're glad that you've been happy with our efforts particularly with our imagery and analytics. Look forward to working with you again in future!
5/5
GoogleClare and the team are fantastic! They are professional, helpful and courteous. We are currently mid purchase and it’s been smooth sailing so far! Highly recommended.
5/5
GoogleReally enjoyed working with the team at Brockenhurst to sell my home. They stood out from the rest right from the beginning and continued their fantastic service throughout. Highly recommend
5/5
GoogleI have been renting through Brokenhurst for over 3 years. In all that time I have recieved nothing but professional and responsive service, in particular from Paula and more recently Chloe, who has worked really hard to resolve some maintenance issues caused by neighbouring properties. Thank you ladies.
Thank you very much for your kind words Nicky, we're really pleased you've been impressed with our service throughout. Paula and Chloe are very grateful for your feedback.
5/5
GoogleThe house we have purchased was listed with Brockenhurst and they have been more than helpful. Cannot fault the service we have received. Matt who we have dealt with the most has been happy to help and answer my never ending questions, day or night. Thank you to Matt and the team for all your help in making our process so easy.
Hi Molly, thank you so much for your feedback. It's been a pleasure working with you and Callum and can't wait to hand you the keys to your new home shortly! Thanks, Matt
5/5
GoogleFrom our first contact with Brockenhurst, the purchase of our new home has been a very positive experience. Andy McElligott has managed the complete process in a very professional manner and offers a hugely personal service. He could not have done more for us, liaised with all parties and was incredibly helpful when most needed. We cannot recommend Andy and his team highly enough.
Thanks Ian for your lovely review. I am delighted the process has been such a positive one, and the team and I can't wait to hand over the keys to your lovely new home very soon! Best wishes, Andy, Conor and the team.
1/5
GoogleSteer well clear, if you are looking to sell you'll be lucky too. If you're looking to buy you'll be lucky too. Compulsive liers, withold important information, don't respond to emails, too scared to answer the phone. Amazing that a company like this is still in business. Told us we could move in, in December. Didn't mention the current tenants aren't moving out until February though. No customer care. Can't stress this enough LOOK ELSEWHERE Response. Multiple calls were avoided and not responded to and even after they emailed you to say they were pulling out the manager still didn't respond via a call or email and to top that off Brockenhurst emailed them with a 'suitable property' being the one they were due to purchase and were let down.
Hi Darren, I’m saddened to read your review and I understand that you must know or be related to, the purchaser? I mention this as you are not party to this transaction we do not know who you are. You are correct when you say that the aim was to move in December , but the tenant living in the property simply changed their mind and would not move out as agreed. This has caused significant upset for our client (the seller) as well as the buyer (your friend/relative?) and is a very unfortunate situation. We sympathise with the buyers, 100%. I can sense your frustration, but it isn’t true that calls weren’t responded to and infact the buyer’s solicitor confirmed the purchaser’s withdrawal from the transaction 4 weeks ago. It is extremely upsetting when people change their minds and other peoples lives are affected, but neither we, your sellers or the solicitors had any control over this. I understand that the buyers have now found a suitable new home and we wish them well.
5/5
GoogleMy letting agent with same property for nigh on 20 years! Always good rent achieved and excellent management and excellent tenants for the most part. Property now sold to latest and final tenant and we all three parties couldn’t be more pleased. A million thanks to all at Brockenhurst for all the years of service and help and good cheer. Best wishes. Janice
5/5
GoogleAlthough we didn't end up purchasing the house we viewed with Brockenhurst Estate Agents, we did want to say how brilliant we thought the viewing with Andy was, we have had many viewings over the past few years, particularly when we were trying to find our current property, and we both came out and felt as though our viewing with you was our best one yet! You were able to give us so much information, the paperwork you provided about the area was fab and you were honest and approachable. Thank you. Ellen and Jake Bassford
Thank you, Ellen and Jake, for your kind words! We're delighted to hear that Andy provided such a positive viewing experience. It's great to know you found the information and paperwork helpful. We appreciate your feedback and hope to assist you in the future.
4/5
GoogleWe are in the process of purchasing a property through Brockenhurst Estate Agents and have had a very professional and friendly experience from their team. They tried to be as flexible as possible for arranging viewings when we both work full-time which we really appreciated. The paperwork provided about the property and area was really useful to us and we still refer to it! During this next phase they have been really helpful, allowing things to progress smoothly (so far). Thank you to Alisha, Sarah and the Team.
Thank you for your kind words! We're glad to hear Alisha, Sarah, and the team have provided a professional and friendly experience. We're pleased that the flexible viewing arrangements and useful property information have been helpful. We look forward to continuing to assist you smoothly through the next phase of your purchase.
5/5
GoogleSince meeting Sarah and the team they have been absolutely outstanding. Professional, polite and nothing was too much trouble. They advised on how to present the property for sale, the best method of marketing it which achieved five offers over the asking price. They were with us through the whole process right up to completion and only to happy to advise and help with any questions we might have. We would have absolutely no hesitation in recommending Sarah and the team to anyone selling a property or using them again.
Thank you for your fantastic review! We're delighted to hear that Sarah and the team provided outstanding service, helping you achieve excellent results. Their professionalism and support throughout the process mean a lot to us. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
GoogleNikki and Peter Martin We have just bought our first house through Brockenhurst Overton and cannot thank Alisha and the team enough for the service they provided. Alisha has been a pleasure to deal with throughout the entire process and was always quick to respond and helped with any questions! She made the whole process of buying our first house less stressful. A shining example of professional, friendly and efficient customer service, we would recommend buying or selling through Brockenhurst.
Thank you, Nikki and Peter! We're thrilled to hear that Alisha and the team provided excellent service during your first home purchase. Alisha's prompt responses and helpfulness made the process less stressful for you. We appreciate your recommendation and are glad to have made your experience positive!
5/5
GoogleSarah has been absolutly fantastic throughout the entire process often going above and beyond. I can't say I was the easiest of clients following a bad experience we had as a buyer by another local estate agent, so you could say I needed abit more reassurance. Sarah made the process a smooth one and not at any point was I paranoid this might fall through. We received a sales memo 20th October and exchanged today. Great experience and cannot fault them! Thank you so much Brockenhurst!
1/5
GoogleI booked an appointment to have a viewing today. They assured me on 3 calls that I would be the first person to view, as the tenants would not be out until end of last week. The earliest viewing was the 15.11.2021. I ring up to confirm after seeing ad says let agreed. Took no responsibility and said nothing they could do and that I should have been told. Appalling service and have now left me without a place to live.NegativeQuality, Professionalism
5/5
GoogleBrockenhurst lettings has delivered a very smooth service for us. Paula is excellent - very professional and friendly!
5/5
GoogleSuch brilliant service from Alisha, wishing every estate agent had her professionalism and customer service. Wouldn't hesitate to recommend if you're looking to buy or sell.
5/5
GoogleSarah has been absolutly fantastic throughout the entire process often going above and beyond. I can't say I was the easiest of clients following a bad experience we had as a buyer by another local estate agent, so you could say I needed abit more reassurance. Sarah made the process a smooth one and not at any point was I paranoid this might fall through. We received a sales memo 20th October and exchanged today. Great experience and cannot fault them! Thank you so much Brockenhurst!PositiveResponsiveness, Professionalism
2/5
GoogleTried to buy a house through brockenhurst estate agent but what a waste of time. First time, sold house to someone else just before depositing funds and second time, they promised to call me back but never did. For buying property, I’d rather choose another agents if available.NegativeResponsiveness
5/5
GoogleUsed Brockenhurst Estate agents who helped us find our new home. So grateful for the service received by Hannah and her colleagues. Would not hesitate to recommend their service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Brockenhurst a message.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
