4/5
The estate agent was very helpful and good at his job
Agent replied · 26 July 2024
Thank you Robert for the positive review.

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★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Showing 1,085 reviews on Google only. Show every review
4/5
The estate agent was very helpful and good at his job
Thank you Robert for the positive review.
5/5
Outstanding service and communication from start to finish, with friendly and professional support from both Conor and Karen. Many thanks from Karen & Paul Taylor.
Hi Karen & Paul, thank you so much for your positive review. Delighted you have now completed your move and the team and I do hope you enjoy the village. Thanks, Andy, Conor, Karen and the team.
5/5
My experience was really good. Everyone was really nice, friendly and helpful. Andy was a great communicator and always kept me updated.
Hi Catherine, thank you so much for sharing your positive experience via this review. I was disappointed to learn about the poor experience you had with your previous agent before you gave us the chance to work together. I’m glad we have been able to complete your sale to buyers who were very excited when they picked up the keys this afternoon, and I wish you and your family the very best for the future. Thank you again for working with us and I do appreciate your lovely review. Best wishes, Andy.
5/5
Andy and his team were amazing, wonderful customer service, quick, efficient and attentive. How refreshing to deal with an agent that puts the customer first.
Hi Judith, Thank you very much for your positive review. Best of luck with your move and thank you for sharing your positive feedback. Warm regards, Andy.
5/5
Purchased a property sold by Brockenhurst. Great, smooth experience with brilliant communication from Conor. Would recommend to family and friends.
Hello Mr Penson. Thank you so much for your positive review regarding Conor's level of service. I know he is delighted for you and is looking forward to handing keys over to your new home in the next couple of weeks. Best of luck on your moving day and thank you so much for sharing your positive experience. Andy McElligott Manager, Residential Sales.
5/5
A huge thanks to Brockenhurst and in particular Andy McElligott in helping us buy our dream home in Grateley. The process could not have gone smoother and the communication was first class. Thanks again to all involved .
Hi Simon, Thank you so much for posting a positive review about your experience with us. I'm delighted the transaction has been so smooth. Best of luck on completion day. Can't wait to hand over the keys! Best, Andy.
5/5
My wife and I found our first home thanks to Brockenhurst, friendly and professional staff who is always happy to help. Andy McElligott is the Estate Agent who has made this milestone possible. Thanks!
Hi Antonio, I'm so pleased we have been a part of your move and I'm delighted that you have secured your first home with us - how exciting! I am really looking forward to handing over the keys next week and thank you so much for providing us with such a positive review of your experience buying with us. Best wishes, Andy and the team.
5/5
Andy and Conor had fantastic communication with me as a buyer. I was kept well informed throughout with regular updates and they took the time to provide detailed explanations to help me understand processes as a first time buyer. Thank you!
Hey Beth, Thank you so much for the positive review about your experience of buying your first home with us. I totally understand it's a lengthy process and I'm so pleased you kept us in contact with us to ensure we navigated through the process smoothly. Warm regards, Andy, Conor and the team.
5/5
We recently sold a property through Brockenhurst Oakley and the service provided by the team was exemplary. Our main contact was Conor Holt who was diligent, friendly and thoroughly professional throughout.
Hi Barry, Thank you so much for the positive review. It's been a pleasure dealing with you. Best wishes, Andy, Conor and the team.
5/5
Brockenhurst Estate Agents have been absolutely fabulous. Andy has been amazing throughout the whole process of selling the house. Andy is the most ethical, supportive and honest person. Andy has sold my previous house and was so amazing I returned to him to sell this one. I would highly recommend Andy if you want to sell your house.
Hi Dawn, thank you so much for your lovely review and for coming back to me again. You're such a pleasure to work with and I'm so glad you're settling into your new home. Keep in touch, I'm only around the corner! Best wishes, Andy.
5/5
Very professional and prompt service throughout with a friendly approach. I would definitely recommend your services.
Thrilled to hear about your positive experience with our professional, prompt, and friendly service. Thank you for recommending us!
5/5
Andy is the man! He was great from start to finish. Because of him, I wouldn’t go anywhere else in future!
Delighted Andy made your experience exceptional! Your loyalty to Brockenhurst for future needs means everything to us. Thank you!
5/5
Andy was a great help in my property search, knowledgeable and quick at answering all my queries. I would not hesitate to use Andy again!
Great to hear Andy's expertise and prompt responses made your property search a success. We're delighted and ready to assist whenever you need us again.
5/5
Andy McElligott helped us sell our house was professional throughout the entire process, we were so impressed we’re now using them to find us our next home! Thank you Andy
Great to hear Andy McElligott's professionalism impressed you during your sale. Delighted you've chosen us again for finding your next home. Thanks for your trust!
5/5
Thank you to Andy, Conor and the team at Brockenhust Oakley. They we’re extremely helpful and professional throughout the process of selling my Mother’s bungalow. It was an advantage that they are based in the village and I would definitely recommend them.
Hi Sue, Thank you so much for the positive review about your experience selling with us. I'm delighted everything went to plan. If there is anything else I can do to help, please do not hesitate to contact me. Best wishes, Andy.
5/5
I would recommend Andy to sell your house and find your forever home. He understood my brief and came up with several choices. He was very patient with me and got my choices spot on. I’m now settled in my new home and have no hesitation recommending him to others. Well done Andy and thank you!
Your recommendation means a lot! Happy to hear Andy perfectly understood your needs and found your forever home. Enjoy your new beginning and thank you for choosing us.
5/5
Andrew McElligott gave my partner and I an absolutely fantastic experience when selling our house. His communication throughout the process was second to none and I couldn’t recommend him highly enough. I will most definitely use his services in our next venture!
"Thrilled to hear Andrew McElligott provided an outstanding experience in selling your house. His excellent communication and service are what we strive for. We eagerly await assisting you in your next venture!
1/5
We put an offer on a property, Brockenhurst didn't explain any issues with the seller, and we explained we were ready to move ASAP. We had a 2nd viewing at the property, to be told by the vendor they were in no hurry and kept their …
5/5
I am very happy with my experience dealing with Brockenhurst everyone I had contact with was very professional and helpful, everything required was dealt with quickly and I was informed at every stage of progress and a special shout out to …
5/5
I have to say a big thank you to Hannah and her team for all the help and advice she gave me when I enquired about letting my property. She was able to recommend companies for all my requirements and arranged for them to carry out work. …
5/5
Recently started renting a property with Brockenhurst Estate Agents, the whole team are super helpful, responsive and friendly. In my case, we were waiting for our referencing to go through with The Lettings Hub and that was completed a day …
5/5
Both my wife Sarah and myself would like to say a big thank you to Conor for his professionalism and integrity, honesty, character and for putting at ease in the beginning of our process of searching for a new home and also selling our current property. Conor and his team have been very active in the initial stages of this and we are excited to be working alongside them to complete this hopefully as quickly and painfully as possible in the very competitive market at the moment. Thank you Conor, Andy, Karen and all the team at the Oakley office. Kind regards, Pete and Sarah.
Thank you so much Peter and Sarah for your lovely review. I have shared your feedback with Karen and Conor, and we are all so thankful to you for sharing the positive experience that you have had with us so far. We are thrilled to work with you in what is an exciting chapter in your lives, and having looked around your property this week, I think it’s fair to say that the buyer we are going to find for you is going to be very lucky to move in to such a beautifully presented home! Thank you so much again for your kind words. Andy and the team!
5/5
Brockenhurst, Terrific! Andy McElligott - Simply the best! In your corner, as it should be! After seven years (yes, seven years!) of failed attempts to sell my home, we decided to give it one last shot. My property is a 3,000 square feet property and despite being attractive, is a difficult one to market. Because of this, I had tried ALL of the so called “big boys” (and a couple of smaller ones!) who are based in Basingstoke, with their much touted but ultimately useless “London connections”. ALL of them came up short with the London connection, so please don’t be conned! Brockenhurst found our buyer in Oakley and all offers came from people in or close to Oakley! Sure, we received offers on the property in those preceding 7 years, but none of them came close to what these same agents had valued my property at or were ultimately time wasters! Offer in hand, all too frequently the agent would appear to give me the “hard sell”. I remember one store manager “softening me up” for an hour with how tough the market was, and then theatrically throwing me an envelope across our coffee table and telling me that he’d “negotiated” a brilliant deal, the best I’d ever get! He then spent another hour trying to pressure me into taking it! I felt he was not in my corner, but merely trying to land his commission charge! This has NEVER been the case with Brockenhurst. It was therefore with some trepidation that I plunged back into the market in these troubled Covid times, and even greater trepidation that I selected the smaller “Brockenhurst” agency here in Oakley. To contrast with the above background, let me turn to the Brockenhurst difference. I need not have had ANY worries about history repeating itself, especially with Andy McElligott acting for me. After an initial valuation by Sarah and some discussions about that, Andy McElligott came to look around and we came to a different and mutually agreed value. Andy immediately set about the most professional and energetic presentation of my property I’ve ever seen, with photographs and video, and we immediately started to get viewings. From the first four viewings, we got three very acceptable offers! These eventually fell away for a variety of reasons, none of which were anything to do with Brockenhurst or Andy. Despite this, Andy and Karen in the Oakley office continued to work tirelessly to find buyers and to help us achieve our sale. I thank them for doing that via this review. Brilliant work both of you which totally paid off, selling in just 82 days. Throughout, Andy has remained professional, engaged and proactive, but for me, above all, communicative and available. Too often, the only time I heard from an agent was when they wanted to show someone around. I would hear from Andy on a regular basis each week, and when I received the offer that I eventually accepted, Andy was a great sounding board to bounce my thoughts off. He kept everyone involved and engaged. Unlike with other agents, I actually felt like he was in my corner and had MY best interests at heart at all times. There are still some legal issues with my related onward purchase, but again Andy has been a great source of knowledge and advice about how to proceed. We are still waiting on this final unexpected and slightly bizarre legal issue to resolve, but after wise discussion with Andy, we have devised a way forward to help the downward chain to cope with the issues. We now move out on or before March 24th 2022. I am sure that we would not be in this situation without Brockenhurst but especially so if we had been without Andy! Top job! Seven years, until Brockenhurst came on the scene, then just a shade over 3 months! Without the legal issue it would have been shorter! I cannot thank the Brockenhurst team enough or indeed recommend them highly enough. If you want someone in your corner with YOUR interests at heart, I’ve tried the others and know they are only after commission, use Brockenhurst. They are simply the best!
Dear Geoff and Linda, Thank you for such a wonderful review. The whole of the Brockenhurst team are so thrilled to see such a positive summary to the service you have received. The drinks at the Kretzschmar's were a lovely way to celebrate exchanging contracts! I'm glad to see that a couple of bottles are left in the bar ready for the news that you have exchanged on your purchase too! I've thoroughly enjoyed representing you both. You have been such a joy to work with and, whilst I'll be very sad to see you leave Oakley, I know it's on to a wonderful new home up North which I cannot wait to take you up on your offer to come and visit you once you're settled in! In the meantime, I know we're not there yet... So I will look forward still to completion. If there is anything else my team and I can do, please do not hesitate to get in touch. Best wishes and warm regards, Andy.
5/5
We dealt primarily with Conor and the service he provided was outstanding. The level of communication from initial contact, valuation rationale, viewings and the sale ensured the whole process flowed smoothly from start to the completion - down to Conor's timely, open and honest input. We were genuinely impressed, and would not hesitate to recommend Brockenhurst Oakley.
Hi Steve, thank you so much for your positive review. Best of luck with your onward move and thank you again for working with us. Best, Andy, Conor and the team.
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Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.