Trusted Agent profile
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★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Showing 1,085 reviews on Google only. Show every review
5/5
GoogleExcellent from start to finish. James is exceptional. Always available to listen & advise. A great advocate. Above and beyond. Will be recommending to all friends and family.
Hi Mark, it was a pleasure working with you both selling your property, thank you for your kind words and taking the time to leave a review, I hope all is well, best wishes James.
5/5
GoogleA excellent experience with Craig and the team at ewe move Tadley. He was very confident, knowledgeable and friendly from the start. We sold really quickly and got an amazing offer and buyer, our sale took longer then expected to go through but Craig kept us upto date and put our minds at ease. He knows the market so well and you can tell he has the clients needs first. He is really helpful and always at the end of the phone! I can't rate him enough 100% would use them again if the time came.
Good afternoon, Natalie, I really appreciate the opportunity to work with you and I am delighted you are very happy with the results we achieved. Wishing you all the best for your next project, Craig
5/5
GoogleDon't even bother looking for any other agent, these guys are the very best from beginning to end. Very professional, tell you as it is, which I think is important. What's the point in having someone tell you want to hear rather than the reality of the market place. They really are very knowledgable on all aspects of the market, and the price they got for our property, exceeded the asking price and our expectation!
Good afternoon, Dawn, thank you for your kind words and for taking the time to leave a review and share your experience with others. I am delighted that you were very happy with our service, kind regards Craig.
5/5
GoogleJames was fantastic from start to finish. He pays attention to everything you say and was super helpful with progressing our purchase. He is also so easy to get in contact with with just puts you at ease. Very happy with the service
Good afternoon Nicola, thank you for your review and kind words, it was great working with you and Tom and being part of your journey purchasing your new home. Best wishes James and the team
5/5
GoogleRating only, no written review.
Thank you for the 5 stars Elizabeth, I hope you and your family are settling in to your new home. Best wishes James and the team at EweMove Tadley.
5/5
GoogleI was extremely happy with James during the sale of my house. He quickly found me a buyer and was very good at keeping me updated on the viewings and the whole selling process. James is a very pleasant person to deal with and makes the whole process less stressful. Thank you James
Good afternoon Deirdre, thank you for taking the time to leave a review and for your kind words. It was a pleasure having the opportunity to work with you. Best wishes James.
5/5
GoogleJames found our dream home for us and helped it become a reality. He is just so easy going, trustworthy and professional and nothing ever felt like too much trouble. We liked him from the initial viewing as he wasn't pushy or suggesting what we could do with the house, he just let us look at our own pace. We had a stressful time dealing with solicitors but James was always calm and understanding. We even got a card, bottle and welcome box when we completed the purchase! This is customer service at its best
Good morning Catherine, it was a pleasure working with you and getting you moved to your dream home. I am pleased to hear you were happy with our service, best wishes to you all in your lovely new home, regards, James.
5/5
GoogleJames has been pivotal in the success of our house move, we've faced several issues which he has helped us navigate and connected the dots when parties weren't communicating. We're over the moon with our new house and hope that James is available when it comes time to move again in the future.
Good morning, Peter, thank you for your amazing review and sharing your experience of our service with others. It was great getting to know you and assisting you with your move, best wishes James
1/5
GoogleRating only, no written review.
5/5
GoogleGreat people,really helpful 👍 …
5/5
GoogleA nice lettings business. In particular Paula has been very helpful in spending time with additional visit and helping organise work to be done
5/5
GoogleBig thank you to Amy and Kerri for helping buy our first home. Amy showed me round on the initial viewing of the property and was friendly, professional and knowledgeable about the property and the surrounding area
5/5
GoogleI've dealt with Clare Bladen and her colleagues over the past 6 years as a buyer, landlord and seller and always received polite and professional service. Happy to recommend.
5/5
GoogleViewing experience was great, and once we had decided on a property Kerri chased the solicitors and kept us well updated throughout. I would highly recommend Brockenhurst for both sale and purchase.
5/5
GoogleFor many years I have never been very pleased with any dealings I have had with estate agents but now that has all changed since finding Brockenhurst From day one and meeting Clare their work has been faultless their feedback from all staff has always been informative and uptodate. I would not hesitate to recommend them. Well done and a big thank you
We're truly heartened to hear that your experience with Brockenhurst has positively changed your perspective on estate agents. It's wonderful to know that Clare and our team's informative and up-to-date feedback have made such a difference. Your readiness to recommend us is a great compliment, and we're thankful for your kind words. We strive to maintain this level of service and appreciate your acknowledgment. Thank you once again for choosing Brockenhurst Estate Agents.
5/5
GoogleA great team to work with! Really pleased with the service, the updates and liaising with the team. Thank you to Amy, Kerri and Adam for all their help in this buying/selling process. It can be an absolute minefield, but the Andover Brockenhurst team make it as smooth as possible for all parties involved. Thank you!
Thank you for your glowing review! We're thrilled to hear about your positive experience with Amy, Kerri, Adam, and the Andover Brockenhurst team. Our aim is to simplify the buying/selling process for our clients, and it's rewarding to know we've achieved this for you. We appreciate your trust and are here for any future assistance you may need!
5/5
GoogleMy partner & I are in the process of buying our first house with Brockenhurst Andover, and they’ve been fantastic. Adam showed us around 2 houses (one being our future home) and answered any questions we had. The rest of the team have also been really helpful answering any questions we have had about the process when we’ve called. We viewed houses via a few different estate agents and Brockenhurst were, by far, the most professional and helpful!
Thank you for sharing your first-time buying experience with us! We're delighted to hear that Adam and the rest of our team at Brockenhurst Andover have been instrumental in your journey. Your recognition of our professionalism and helpfulness is greatly appreciated. We're excited about your future home and here to assist at every step!
5/5
GoogleAmazing team went above snd beyond to make our dream happen. Could not be anymore grateful to Clare and her team ❤
Thank you for such a heartwarming review! We're overjoyed to have played a part in making your dream come true. Gratefulness for Clare and her team's dedication is much appreciated. Your dream is our mission!
5/5
GoogleAmy has been fantastic helping us sell our property. She is very friendly and always happy to help! All viewings were conducted in a professional manner and we’ve always had timely updates on progress from Amy :) Highly recommend her!
Thank you for your wonderful review! We're delighted to hear about your positive experience with Amy. Her dedication to friendly service and professional conduct is a great asset to our team. We appreciate your high recommendation and are here for any future property needs!
5/5
GoogleVery friendly, polite and professional. Helpful with getting information and have made the process as smooth as possible so far.
Thank you for the positive feedback! We're glad to hear our friendly, professional approach is making your move a smooth one. Thanks from all the team at Brockenhurst!
5/5
GoogleLovely estate agents. Amy is great - friendly, knowledgable and helpful, highly recommend!
Thanks for your kind words! We're thrilled you found Amy's service friendly and knowledgeable. Appreciate your high recommendation!
5/5
GoogleGreat service from Andy and the team, always took the time to answer my questions and talked me through the process thoroughly! would highly recommend....Thanks Andy!!!
Thank you for your glowing review! We're thrilled to hear about your positive experience with Andy and our team. Your recommendation means a lot to us. We're always here to answer questions and guide you through the process. Thanks for choosing us, and we look forward to serving you again!
5/5
GoogleGreat office to deal with. Very helpful, friendly and honest
Thank you for your positive review! We're delighted to hear about your experience with our team. Our commitment to helpful, friendly, and honest service is unwavering, and we look forward to assisting you in the future. Best wishes from everyone at the office!
2/5
GoogleHad high hopes for this estate agent as we had some very good viewings with them and got on with the staff that we viewed with. However, when it came to actually trying to buy a property it was very disappointing. An issue came up with the house that they did make us aware of prior to starting the buying process (we went ahead as our broker wrongly said it would be okay with lenders) however the commutation around this was very poor for the following 5 months. Whilst all staff were friendly we were constantly having to email or call to get any updates, particularly in the first few months, and frequently were waiting more than a few days for a response. Then when things seemed to progress more, any communication was only limited to one of us, normally the last person they spoke to. For example I normally had contact with brokenhurst so I was normally called with updates, however if I wasn’t able to answer they didn’t try contacting my partner or send an email. Then if my partner spoke to them they would contact him after but did not attempt to contact me if he wasn’t available! We also asked numerous times for both of us to be included in emails but this didn’t happen and meant that myself and my partner constantly forwarding Brokenhurst’s emails to each other. It became a very frustrating situation that could’ve been less stressful if communication was better. That said, if there weren’t issues with the house it’s possible we would have had a better experience! Like I said, staff were friendly and nice enough to chat to but communication really was appalling! Sadly the sale fell through but it does feel like a blessing in disguise as it was so stressful and we won’t be returning to brokenhurst to buy or sell through. As first time buyers the current market is hard enough already without supportive estate agents!
We sincerely apologise for the communication challenges you experienced and appreciate your candid feedback. Our team is committed to enhancing our processes for better client experiences. We regret that your journey with us didn't meet expectations, and wish you success in your future property plans. Thank you for sharing your thoughts.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Brockenhurst a message.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
