Trusted Agent profile
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★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Showing 1,085 reviews on Google only. Show every review
3/5
GoogleI am new to the rental market. I needed to find a place really fast. Initially, they were fast and responsive. It was a bit frustrating that the process of renting wasn't fully explained to me and I found out by trial and error that added …
5/5
GoogleMyself and my partner sold our house and brought our house through brockenhurst. We found them to be very professional, always available to talk to us, alway willing to help in anyway they could. …
Hi Penelope, thanks very much and it's been a pleasure working with you and I'm delighted we were able to find your home. All the best from the team here and particularly from me! Thanks, Sarah
1/5
GoogleI don't usually write reviews, but we had a very poor experience trying to buy a house advertised by this agency. …
I'm genuinely sorry to hear about your experience. We value your feedback and deeply regret falling short. We are committed to improving and hope to regain your trust in the future.
5/5
GoogleBrockenhurst Estate Agents are a fantastic team, headed by Sarah who we had alot of dealings with, nothing is too much trouble, encouraged us to ask as many questions as we needed and had all the answers, Sarah also helped us in other …
Thank you so much for your review, we all really appreciate it and we're pleased that you enjoyed working with us. From Sarah, Bayleigh, Matt and the team!
5/5
GoogleEveryone we've spoken to at Brockenhurst Estate Agents have been amazing at sorting things out for our us, especially Matt who picked our house purchase up towards the end. Very pro active, friendly and have made the moving process much …
Hi Olivia, thanks so much for the feedback. The team have enjoyed working with you and it's been great to have had a hand in the final stages. Hope you're enjoying your new home! Thanks, Matt
4/5
GoogleI recently reviewed 2 properties with the team and on each occasions they were very professional they immediately confirmed the appointments and sent reminders. …
Hi Chris, great to hear you've had such a good experience with our team, particularly to see we've been keen to understand your exact needs. Thank you for your feedback. Even better to read you've had the same experience with all of the … More
5/5
GoogleWe had the pleasure of dealing with Matt at Brockenhurst Estate Agents during the early months of 2022. We had a complex and challenging move and Matt and his team worked extremely hard throughout the entire process. We cannot stress how …
Hi Belinda, thank you so much your review. The move certainly wasn't straightforward! We're all really pleased to read your comments about how professional and friendly our team were. It was an absolute pleasure to be able to hand you both … More
5/5
GoogleThe team working at Brockenhurst estate agents is what makes this company so special, they are always friendly and go above and beyond for their clients! Special shout-out to Matt who was my main contact, he was always so helpful and would …
Hi Natalie, thank you for your review. It's been an absolute pleasure to work with you (from all of us here!) and really pleased that you've found us to 'go above and beyond' and also a massive thank you for my shout out! Thanks, Matt
5/5
GoogleSarah was very lovely and helpful in selling the property to us Matt was extremely helpful and informative throughout the process. Any small bit …
Dear Carly, Thank you so much for taking the time to review Brockenhurst Estate Agents. We … More
5/5
GoogleI'm selling my house and looking to buy a bigger one. Sarah and Matt have been showing me properties of interest and I really like their professional manner and approach as they seem to try to do the best for their clients but also be fair …
Hi Monica, thank you very much for your review. It's been a pleasure to show you both around the properties and we're delighted you've found our advice useful. Sarah and I will continue to work with you to ensure we find you the perfect home to move to. Thanks you again from all of us here in Basingstoke! Thanks, Matt
5/5
GoogleWe're first time buyers and Matt, Bayleigh and Sarah and Brockenhurst have been a joy to work with. Communication is superb, they are all so understanding and answer our many questions with the home-buying process being so new to us. They …
Hi Anil, thank you both for your kind words. We were all really pleased to read your comments and similarly we've found it a pleasure to work with you throughout. Fantastic to hear you've found us transparent and knowledgeable, something we all feel is particularly important. Thank you again for your recommendation! Thanks, Matt
4/5
GoogleWe decided to sell through Brockenhurst due to how friendly and helpful Matt and the team were. The first week or so we had great communication setting up photos, viewings, up to the point of offer. Sadly after we accepted an offer the …
Thank you for your review. We're glad to hear that Matt and Sarah's service was appreciated, but we regret that the communication later in your journey fell short of your expectations. … More
5/5
GoogleI found the viewings arranged by Matthew and Bayleigh to be enjoyable and informative and after my offer was accepted on a house they found for me, they both acted professionally with every query I had over the 3 months plus process. …
Thank you so much for your kind review, Richard. We really appreciate you taking the time to share your experience with us. It's great to hear that you had a positive experience throughout the process. We thank you for your 5-star rating … More
5/5
GoogleCouldn’t praise the team more. Such a genuinely nice group of people. House sold prior to being ‘on the market’ within days and helped line us up several viewings quickly until we found the right place. …
Thank you so much for your kind words, Lois! We're delighted to hear that our team was able to help you find the perfect property and make the whole process as smooth as possible. We really appreciate your recommendation and your five star rating. Thank you for taking the time to leave us a review - it means a lot to us.
5/5
GoogleWe’ve had an absolutely fantastic service from everyone at Brockenhurst during the process of selling our house and would recommend to anyone looking to sell their property or purchase another. …
I hope this message finds you well and settling into your new home. Firstly, I wanted to extend my heartfelt thanks for taking the time to write such a comprehensive and positive review about your experience with Brockenhurst. It is … More
5/5
GoogleI'm so glad we decided to give Brockenhurst a try. After being sat on the market for along time with nothing happening, and having had a very stressful year. We decided to switch to Brockenhurst. The team are fantastic I love that after the …
Hi Nicola, Thank you so much for taking the time to write such a wonderful and detailed … More
5/5
GoogleMy experience with Brockenhurst Estate Agents was brilliant from start to finish. Sarah in particular was very kind, caring and very professional and she listens. I didn’t feel pushed into anything. Sarah and the team are excellent …
Thank you so much for your kind words, Ann-Marie! We are so pleased to hear that your experience with Brockenhurst Estate Agents was so positive and that Sarah was able to provide you with such excellent care and support. We are thrilled to … More
5/5
GoogleWe are just coming to the end of our property purchase with Brockenhurst, and have had the very welcome support of the team throughout. …
Thank you for sharing your positive experience with us. We're thrilled Claire and Anji could support you through your property purchase. Your feedback truly motivates our team to continue delivering top-notch service. We're excited for your … More
5/5
GoogleFor many years I have never been very pleased with any dealings I have had with estate agents but now that has all changed since finding Brockenhurst From day one and meeting Clare their work has been faultless their feedback from all …
We're truly heartened to hear that your experience with Brockenhurst has positively changed your perspective on estate agents. It's wonderful to know that Clare and our team's informative and up-to-date feedback have made such a difference. … More
1/5
GoogleWe struggled throughout the process of buying our house with these estate agents. Communication was particularly poor and we spent most of our time chasing them for answers. Most of the time there was never anybody to answer the phones. The …
Thank you for your feedback. We acknowledge the concerns you've raised and are actively working to enhance our services and communication for a better customer experience.
2/5
GoogleHad high hopes for this estate agent as we had some very good viewings with them and got on with the staff that we viewed with. However, when it came to actually trying to buy a property it was very disappointing. An issue came up with the …
We sincerely apologise for the communication challenges you experienced and appreciate your candid feedback. Our team is committed to enhancing our processes for better client experiences. We regret that your journey with us didn't meet … More
5/5
GoogleGreat communication and service. Adam took time to talk me through the processes so that I had a good understanding of what to expect. His colleagues have been supportive in helping me progress the sale of my house. Thanks to all the team …
Thank you so much for taking the time to share your experience with us. We are thrilled to hear such positive feedback and are glad that Adam, Anji, and the rest of our team could assist you throughout the process of selling your home. Your … More
5/5
GoogleMy partner & I are in the process of buying our first house with Brockenhurst Andover, and they’ve been fantastic. Adam showed us around 2 houses (one being our future home) and answered any questions we had. The rest of the team have also …
Thank you for sharing your first-time buying experience with us! We're delighted to hear that Adam and the rest of our team at Brockenhurst Andover have been instrumental in your journey. Your recognition of our professionalism and … More
5/5
GoogleClare and her team really are fantastic. They kept me up to date throughout the selling process. Always polite and professional whilst still being personable, caring and understanding of my difficult and emotional journey in selling this …
We're incredibly grateful for your heartfelt feedback. It's fantastic to hear how Clare and her team at Brockenhurst Andover provided you with such professional, caring, and understanding service during your selling journey. Ensuring a smooth and responsive process, especially in challenging market conditions, is our top priority.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Brockenhurst a message.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
