Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
GoogleThis estate agent does not do their research before advertising a vendors property. It’s really important for people to do their own checks on properties through the council building regs and even talking to the neighbouring properties you should also carry out a full survey report. So if anything goes wrong later you have evidence for Miss selling.
They falsely advertise properties to gain a sale and commission. They claim they take the word of the vendor. If they were a good estate agent they would do there home work before selling and taking your hard earn money. The amount of commission they charge they should put in the work.
Private · 12 October 2025 · Brinkleys Estate Agents London (120)
Agent replied · 12 October 2026
Dear Private. We are so very sorry to hear that your experience with Brinkleys has not been of the standard you expected. We would like to investigate your claim, so please could you email your issue to customercare@brinkleys.co.uk so we can understand what the issue was. Kind Regards The Brinkleys Team.
★★★★★ 1/5
GoogleHorrible experience with this Agency. It was going fine and we were quite happy with the overall tenancy management until we had to move out. We are currently fighting to get our deposit back. We are in dispute and are dealing with the claim through the DPS but the Agency is entirely ignoring us. Anne with whom we were discussing the move out started to entirely ignore us as soon as we disagreed with the deductions. At one point in the tenancy there was a leak and we were waiting weeks before it got solved and as a result we were unable to use a shower. We tried to be understanding and shower in the office/at the gym instead. We never caused any issues and there was no damage reported by the landlord. The only part of the deposit that is in dispute is the cleaning fee. Since we disagreed with the charge we started receiving a silent treatment. It’s been a month since we moved out and over 2 weeks after starting a claim. We were skeptical when we decided to rent with them as we have never heard about this agency before, but clearly rightfully so. I would never rent my property through them nor rent any other property from them. We’ll be continuing to pursue this as we’re not going to give up on our deposit, but absolutely atrocious behavior.
Julia · 12 October 2025 · Brinkleys Estate Agents London (120)
Agent replied · 12 October 2026
Dear Julia, we are very sorry to hear of your experience. We would encourage you to contact us directly on customercare@brinkleys.co.uk so we can investigate this matter further. Kind Regards The Brinkleys Team.
★★★★★ 5/5
GoogleRating only, no written review.
Bori · 12 October 2025 · Brinkleys Estate Agents London (120)
Agent replied · 12 October 2026
Thank you Bori for the 5 stars! Regards, The Brinkleys Team.
★★★★★ 5/5
GoogleOutstanding experience with the selling team at Brinkleys, particularly Graeme. They are fast but thorough. They push everyone involved to ensure sales progress, and that is often the key to success. I have found their fees very reasonable and their work ethic commendable, never thought I would say these words about a estate agent. So, thank you!
Gabriela · 12 October 2025 · Brinkleys Estate Agents London (120)
Agent replied · 12 October 2026
Dear Gabriela. Thank you for the lovely review. We are so happy to hear your experience with Brinkleys met your standards. Wishing you all the best for your future. Regards, The Brinkleys Team
★★★★★ 5/5
GoogleSuzy Browne did an absolutely amazing job. She found exactly what we needed and closed everything in just 4 days. Professional, responsive, and truly went above and beyond. If you want results fast and done right, this is who you call!
Robyn · 12 October 2025 · Brinkleys Estate Agents London (120)
Agent replied · 12 October 2026
Thank you for the kind review Robyn. This is exactly how Brinkleys strives to provide great customer service. The Brinkleys Team
★★★★★ 5/5
GoogleVery Positive Experience with this Agency. Very freindly and helpful team.
Will · 12 October 2025 · Brinkleys Estate Agents London (120)
Agent replied · 12 October 2026
Thanks for the 5 stars Will. The Brinkleys Team
★★★★★ 5/5
GoogleWe had an awful experience with an estate agents previously (who I won’t mention) who took our money and told us they had secured the property for us, only to find out 3 days later that we had been out-bidded. We were heartbroken, but Suzy came to the rescue and found us a perfect home. I cannot praise both Suzy and Brinkleys enough for everything.
Louise · 12 October 2025 · Brinkleys Estate Agents London (120)
Agent replied · 25 January 2026
Thank you for the kind review Louise. This is exactly how Brinkleys strives to provide great customer service and we are happy to have been able to turn a negative experience into a positive one. We wish you many happy memories in your new home.
★★★★★ 1/5
GoogleI am not sure if this estate agent is short of staff, the letting team are very rude and hardly any communication from them ... not hard to reply to emails.
Alistair · 12 October 2025 · Brinkleys Estate Agents London (168 Putney High Street)
★★★★★ 1/5
GooglePoor customer service, the two agents I dealt with were rude, we felt very rushed and unimportant to them.
George · 12 October 2025 · Brinkleys Estate Agents London (168 Putney High Street)
★★★★★ 5/5
GoogleI sold my flat through Brinkleys Estate Agent and they were extremely helpful and efficient in helping to progress the sale with the buyer and keep me informed on updates. They recommended solicitors who were thorough and responsive. The sale went through and it was a smooth process.
B · 12 October 2025 · Brinkleys Estate Agents London (168 Putney High Street)
★★★★★ 5/5
GooglePriya is an exceptionally dedicated real estate professional who handles every client’s needs with patience and care. With her reliability and professionalism, she helps people find not just a house but a true home. She always stands out with her solution-oriented mindset and carries out her work with great passion.Thank you so much for everything 🙏
Mertdzhan · 12 October 2025 · Brinkleys Estate Agents London (168 Putney High Street)
★★★★★ 5/5
GoogleWe couldn't be happier with the service we received. Great team. Great result. Thoroughly recommended.
Pat · 12 October 2025 · Brinkleys Estate Agents London (168 Putney High Street)
★★★★★ 1/5
GoogleDO NOT RENT DO NOT TRUST this was a SCAM!
Poor customer service, flat rented without central heating in January 2025.
Also shower wasn’t working.
Nobody helped me to resolve the flat problems.
Finally am ending the tenancy!
In a dispute currently!
Awaiting for my deposit!
Cosimo · 12 October 2025 · Brinkleys Estate Agents London (168 Putney High Street)
★★★★★ 5/5
TrustpilotSuzy
Suzy was absolutely amazing and helpful within the whole process. She held multiple viewings, helped in admin related work and was just genuinely approachable and kind at all times.
Thanks 🙏
Csiák · 1 October 2025 · Brinkleys Estate Agents London (168 Putney High Street)
Agent replied · 25 December 2025
Thank you so much for your kind words. We’re delighted to hear that Suzy provided such fantastic support throughout the process and that her approachability, organisation, and kindness made a positive difference.
We’ll be sure to pass on your appreciation to her, feedback like yours truly means a lot to the team.
Thank you again for taking the time to share your experience.
Warm regards,
The Brinkleys Team
★★★★★ 1/5
GoogleThis agency used to be good but since the Robert has left my details have been passed on to former employees which keeps on calling me to offer their “best and better services “.
I am sure he is not allowed to that !
J · 27 September 2025 · Brinkleys Estate Agents London (120)
Agent replied · 25 January 2026
Dear J Brown. We are sorry to hear of your experience. I can assure you that Brinkleys take its obligation of withholding personal data very seriously. We would like to hear more about who the former Brinkleys employee was that contacted you so we can investigate and take further if necessary. Please contact us at customercare@brinkleys.co.uk
★★★★★ 5/5
TrustpilotExcellent Service and Results
Brinkley @ Wimbledon Park - a big Thank You Graeme and James for your professionalism through marketing to completion. Great negotiation skills, excellent service with great results for us as sellers based overseas.
With low fees, excellent local knowledge there is no need to go searching anywhere else. You will not find an honest and professional team elsewhere. Five star service for sure.
Shirley · 26 September 2025 · Brinkleys Estate Agents London (168 Putney High Street)
★★★★★ 5/5
TrustpilotSuzy is a credit to this company
Suzy is a credit to this company.
I made an appointment with Suzy to view several properties and all of which were suited to my requirements. Her attention to detail, level of professionalism and care during our experience with Brinkleys was second to none and i would highly recommend.
Luke · 3 September 2025 · Brinkleys Estate Agents London (168 Putney High Street)
★★★★★ 5/5
TrustpilotAmazing
Gisella is great at responding , super fast at replying and takes the time to explain everything properly :)
Anna · 2 September 2025 · Brinkleys Estate Agents London (168 Putney High Street)
★★★★★ 5/5
GoogleHad a really great experience letting with Brinkley's. The process was made simple and I got a great price. I would highly recommend!
Jemima · 28 August 2025 · Brinkleys Estate Agents London (120)
Agent replied · 25 January 2026
Thank you for the kind review Jemima. This is exactly how Brinkleys strives to provide great customer service.
★★★★★ 5/5
GoogleI had a problem with hot water in my apartment. The property management dealed with it and it was fixed in a short time.
Amy · 28 August 2025 · Brinkleys Estate Agents London (120)
Agent replied · 25 January 2026
Thank you for the kind review Amy. This is exactly how Brinkleys strives to provide great customer service.
★★★★★ 5/5
GoogleSuzy was a great help, would highly recommend Brinkley’s because of her professionalism and efficiency. Can’t thank her enough, the property she found us was perfect
Diane · 28 August 2025 · Brinkleys Estate Agents London (120)
Agent replied · 25 January 2026
Thank you for the kind review Diane. This is exactly how Brinkleys strives to provide great customer service. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleIt felt like a never ending story trying to find my dream home, and then I met Suzy at Brinkleys and how my story changed. She was professional, showed me and my partner multiple properties that fitted our requirements so we didn’t waste each other’s time. Very smooth process and Suzy was considerate and supportive.
Roman · 16 August 2025 · Brinkleys Estate Agents London (120)
Agent replied · 16 April 2026
Thank you for the kind review Roman. This is exactly how Brinkleys strives to provide great customer service.
★★★★★ 5/5
GoogleReally great company, Darryl helped me find the perfect property and made the process feel seamless. Will be using again in the future
Talia · 7 August 2025 · Brinkleys Estate Agents London (120)
Agent replied · 25 January 2026
Thank you for the kind review Talia. This is exactly how Brinkleys strives to provide great customer service. We wish you many happy memories in your new home.
★★★★★ 1/5
GoogleHorrible experience with this Agency. It was going fine and we were quite happy with the overall tenancy management until we had to move out. We are currently fighting to get our deposit back. We are in dispute and are dealing with the claim through the DPS but the Agency is entirely ignoring us. Anne with whom we were discussing the move out started to entirely ignore us as soon as we disagreed with the deductions. At one point in the tenancy there was a leak and we were waiting weeks before it got solved and as a result we were unable to use a shower. We tried to be understanding and shower in the office/at the gym instead. We never caused any issues and there was no damage reported by the landlord. The only part of the deposit that is in dispute is the cleaning fee. Since we disagreed with the charge we started receiving a silent treatment. It’s been a month since we moved out and over 2 weeks after starting a claim. We were skeptical when we decided to rent with them as we have never heard about this agency before, but clearly rightfully so. I would never rent my property through them nor rent any other property from them. We’ll be continuing to pursue this as we’re not going to give up on our deposit, but absolutely atrocious behavior.
Julia · 12 July 2025 · Brinkleys Estate Agents London (168 Putney High Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
