5/5
GoogleI bought a flat through Tom Worrall. He was very prompt and helpful. Many thanks!
Trusted Agent profile
Brinkleys Estate Agents in London
★★★★★
354 reviews across 3 offices and 2 platforms
Brinkleys Estate Agents has three offices, all in London. Together they have 354 reviews on two platforms, rated 4.2 out of 5 overall.
144
Reviews on Google
All 3 offices
210
Reviews on Trustpilot
Business-wide
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Our offices
Brinkleys Estate Agents's three offices, most reviewed first. Each has its own page.
- Brinkleys Estate Agents London (120)120, Wimbledon Hill Road, SW19 7QU299 reviews · 90 on Google (3.9)13 in the last 90 days
- Brinkleys Estate Agents London (168 Putney High Street)168 Putney High Street, SW15 1RS263 reviews · 54 on Google (3.7)12 in the last 90 days
- Brinkleys Estate Agents London (149 Arthur Road)149 Arthur Road, Wimbledon, SW19 8AB208 reviews · 0 on Google8 in the last 90 days
Latest reviews from every Brinkleys Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI recently purchased my home through Brinkley Estate Agents, and I had an excellent experience working with James. From start to finish, he was professional, responsive, and extremely helpful. He always answered my calls promptly and dealt with any matters quickly and smoothly. The entire transaction was handled efficiently, making the buying process stress-free. Highly recommended.
5/5
GoogleJames did a great job helping us sell our flat. He was professional, responsive and kept us updated throughout. The process went smoothly overall and we appreciated his support, we’d happily recommend him.
5/5
GoogleSo grateful to Graeme and the team. Excellent advice and guidance throughout the process . This was such a relief after having a very disappointing experience with another agent. Got the house under offer quickly and got us through a tricky market with confidence and regular communication. I would highly recommend Brinkleys .
5/5
GoogleJust to say a big apology for how long it's taken, but a warm thanks and massive gratitude to Tom Worrall who was a truly fantastic estate agent, helped me find my new place with such a relaxed and friendly attitude. He was incredibly knowledgeable and so understanding throughout the whole process. Feel grateful to have met Tom.
5/5
GoogleJames was fantastic to work with on my property purchase - professional, measured, responsive and dealt with things quickly. Also being patient while taking several enquiring phonecalls from my Dad who was helping with the move! Would definitely recommend and use again. Thanks James
1/5
GoogleWould highly avoid. They provide wrong information to tenants and landlords on purpose just to get a deal to go through and when both parties end up in a whole load of trouble they end up playing each party against each other to get themselves out. Would avoid at any cost if landlord or tenants
5/5
GoogleTom was great from the first viewing to helping us post sale. He is a great asset to the team and made buying our first home as stress free as it could be.
1/5
TrustpilotThe worst estate agents I've ever used
The worst estate agents I've ever used. Staff are completely useless and lazy. Do not use them they're utterly crap!
5/5
GoogleSuzy, Suzy, Suzy that's the person you need to contact in there. I am usually slow with the referencing and uploading information however she has been patient and consistent. I do highly recommend this agent.
1/5
GoogleThey send emails with listings that are in no way relevant to what ive asked for and wont let me unsubscribe even after i press unsubscribe / even email to ask them to take me off the mailing list
5/5
GoogleThey are a good team to work with. Friendly, efficient and supportive in every way! Should you have a problem or require information, their response time was excellent. Dr. Alan Donaldson.
5/5
TrustpilotThey are a good team to work with
They are a good team to work with, friendly, efficient and supportive in every way! Should you have a problem or require information, their response time is excellent! Dr. alan Donaldson
Agent replied · 25 December 2025
Thank you, Dr. Donaldson, for taking the time to share your feedback. We’re delighted to hear that you found our team friendly, efficient, and supportive. Providing timely responses and clear information is very important to us, so it’s especially rewarding to know that this stood out in your experience. We truly appreciate your kind words and your trust in working with us. We look forward to continuing to support you in the future.
5/5
GoogleI had an excellent experience with Tom. From the very beginning, he was professional and genuinely attentive to my needs. He guided me through each step of the process, answered all my questions promptly. …
Agent replied · 25 January 2026
Thank you for the lovely review Emmanuel. It's messages like this one that make what we do for our customers worth it. The Brinkleys Team.
5/5
GoogleI had an excellent experience with Tom. From the very beginning, he was professional and genuinely attentive to my needs. He guided me through each step of the process, answered all my questions promptly. His communication was clear and consistent, and he went above and beyond to ensure everything ran smoothly. I truly appreciated his patience and dedication. I highly recommend Tom to anyone looking to buy and sell a property, he made what could have been a stressful process feel straightforward and stress-free.
Agent replied · 12 October 2026
Thank you for the lovely review Emmanuel. It's messages like this one that make what we do for our customers worth it. The Brinkleys Team.
1/5
GoogleBe careful when renting with this agents, know one thing for sure, they don’t have the tenants interest at heart, they don’t care about the tenants deposit! They will do everything to make sure that deposit is not paid completely. They still haven’t paid me my deposit after 2 months. Wicked!
Agent replied · 25 January 2026
Dear Tolulope, we are sorry to hear about your frustration regarding the handling of your deposit dispute. As was communicated to you at the end of your tenancy, the portion of your deposit which is being disputed was paid over to MyDeposits with the balance being paid out to you as is required for the deposit dispute. Once the dispute process has concluded the adjudicator will advise the outcome. This process sits outside of Brinkley's mandate and we are certainly not holding your deposit. Please feel free to email us customercare@brinkleys.co.uk if you would like to discuss this further.
4/5
GoogleChris has been great at keeping up communication while we get some maintenance repairs done.
Agent replied · 25 January 2026
Dear Serena, thank you for the lovely review. Our property managers strive to ensure all property maintenance issues are dealt with and resolved in minimal time with the least impact on tenants. We are thrilled to receive confirmation of this through your review. The Brinkleys Team.
5/5
GoogleI bought a flat through Brinkley’s and found Tom Worrall from sales to be absolutely incredible. He always got back to me, he was a great support during the sale when a few things went wrong. He made quite a stressful experience bearable. However on another note, the sales profession team was not great, I would never get a response, they would never answer my call but when they wanted information they would chase and then never respond. Which made Tom even more helpful as he got involved when I couldn’t get any answers from the sales progression. All in all - I don’t think my experience would have been quite the same without Tom, he is an asset to Brinkley’s!
1/5
TrustpilotShocking service to landlords
Shocking service to landlords. Takes 2 weeks to reply to emails
Agent replied · 25 December 2025
Dear Nina, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the delay in responding to any emails. This is not the level of service we aim to provide to our landlords, and we understand how frustrating this must have been. We are currently reviewing our communication processes to ensure that responses are both timely and consistent moving forward. If you would be willing, we would appreciate the opportunity to look into your specific case and make things right. Please feel free to contact us directly, and we will prioritise your enquiry. Thank you again for bringing this to our attention. Warm regards, The Brinkleys Team
5/5
TrustpilotMany thanks to Brinkleys for selling my…
Many thanks to Brinkleys for selling my property, so much hard work went into it. Graeme was swift to get the property on the market pretty much within 24 hours, we had prospective buyers viewing almost every day. James went out of his way to find our buyer through word of mouth and negotiated and kept the sale to proceed despite multiple delays on our side. Last mention to Katherine who progressed the sale and ensured we were updated throughout. I would honestly recommend anyone looking to sell to support this local business in Wimbledon Park.
Agent replied · 25 December 2025
Thank you so much for your wonderful review and for taking the time to share your experience. We’re delighted to hear that Graeme, James, and Katherine were able to support you throughout your property sale and that their hard work, communication, and dedication made the process as smooth as possible. Your kind words mean a great deal to the whole team, and we truly appreciate your recommendation. It was a pleasure working with you, and we’re grateful for your support of our local Wimbledon Park business. Wishing you all the very best for the future. Warm regards, The Brinkleys Team
5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you Daniel. We appreciate you taking the time to leave us a positive review.
1/5
GoogleI had one of the worst experiences with this property agency since moving to London. The viewing was completely disorganized, primarily due to Suzi, who mixed up the arrangements. As a result, I was left waiting outside in freezing weather for 30, 40 minutes. It was incredibly frustrating and unprofessional. However, I want to acknowledge JP, who stepped in and handled the situation well. He rearranged the viewing for me at 5:30 PM and ensured everything went smoothly the second time around. While JP’s efforts were appreciated, the overall experience was disappointing. I hope the agency improves its communication and organization to avoid such inconveniences for others in the future.
Agent replied · 12 October 2026
Dear Musyyab, we are very sorry to hear about the frustration and inconvenience you incurred when recently booking a property viewing with us. Thank you for your acknowledgment towards JP. We want to assure you that whilst every effort is made to ensure that we do not inconvenience any of our customers, unfortunately we are sorry to learn that this was not the case for your appointment. We like to pride ourselves on our overall customer service and again offer our apologies to you for the inconvenience caused to you on this occasion. Kind Regards The Brinkleys Team
5/5
GoogleI sold my flat with Brinkleys (Wimbledon Park) and it was the best choice I made. After an initial list with Purple Bricks that didn’t generate enough interest, I switched to Brinkleys and it sold within a week. Graeme Gordon was an expert and my only regret is that I didn’t go to them earlier!
1/5
GoogleI put one star review with the hope they can consider to answer to my email. I wait to have an issue fixed on my flat since 22 November.
Agent replied · 12 June 2024
Dear Claudio, I am sorry to see you are not fully satisfied with Brinkleys. We would like to learn about your experience with us. If you would like to discuss this further, please feel free to contact us at customercare@brinkleys.co.uk Thank you, Laura Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Brinkleys Estate Agents
Which Brinkleys Estate Agents office has the most reviews?
London (120) has the most, with 299 reviews rated 4.3 out of 5, followed by London (168 Putney High Street) with 263.
Where are the Brinkleys Estate Agents offices?
The three Brinkleys Estate Agents offices, by town:
- London (120): 120, Wimbledon Hill Road, London, SW19 7QU
- London (149 Arthur Road): 149 Arthur Road, Wimbledon, London, SW19 8AB
- London (168 Putney High Street): 168 Putney High Street, London, SW15 1RS
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