Trusted Agent profile
★★★★★
359 reviews across 3 offices and 2 platforms
Bonners and Babingtons has three offices, in Marlow, Princes Risborough and Stokenchurch. Together they have 359 reviews on two platforms, rated 4.8 out of 5 overall.
357
Reviews on Google
All 3 offices
2
Reviews on Trustpilot
Business-wide
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Bonners and Babingtons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe recently sold our flat and can say that Beth who looked after us throughout was great! Very attentive, reliable and quick to respond! Would recommend
Thank you so much Matthew for your kind words and recommendation! Great to hear you had an excellent Customer Journey with B&B. Good job Beth!!
5/5
GoogleFrom the moment Mark walked into my dad's house to evaluate for probate til we have exchanged, the kindness, caring and consideration has been outstanding. Mark has kept us informed every step of the way, has answered all my enquiries swiftly and found out the answer if he didn't know. Thank you for everything.
Thank you for such a wonderful review Nicola, we are always grateful for these. Lovely review Mark, great job.
5/5
GoogleWe can not recommend Mark enough, he was excellent from start to finish. Always knew plenty of info about the properties we were viewing & was great leading up to completion when we had various questions. 100% reccommend & would definitely use Mark again
Thank you Courtney-Rachelle for such lovely words and your recommendation! So pleased you were happy with Mark's service.
5/5
GoogleMy partner and I met with a few local agents to help us with the sale of our house, and we are so pleased that we went with Bonners & Babingtons in Stokenchurch. Jack was brilliant, and for the few occasions he wasn't in to answer our call the team stepped in and supported positively. We opted to use their recommended photographer and were really pleased with the photos that were produced for our house. The actual house sale was a really positive experience. Lots of viewings were organised and we had a few offers on the table within a week - of which we accepted one at full asking price. We had an onward purchase that unfortunately fell through just prior to exchange day (we decided to go ahead with our sale and move into rented), but in the lead up to getting that sorted Jack was incredible and diligent. He kept us regularly updated, chased people throughout the chain regularly to keep things going, and was very patient with my regular calling to see what was happening in what is one of the most stressful situations you go through! Thank you! I would be very happy to recommend Bonners & Babingtons Stokenchurch to anybody wishing to sell their house.
Thank you so much Lizzie for taking the time to leave such a detailed review and recommendation! We really do appreciate it :). Great job Jack & Beth!
5/5
GoogleI bought my first home through Bonners & Babingtons and it all went very smoothly. Mark Prior was very helpful throughout the process and always kept a clear and prompt line of communication between myself and the sellers. I couldn’t recommend them enough based on my experience. Thanks again, Mark!!
Thanks Dan for your great review and recommendation. We hope you have settled in and are loving your first home. Well done Team Stokenchurch and great job Mark!
5/5
GoogleI chose to use Bonners and Babingtons after having five other estate agent come and value our home. From the outset they were professional and gave us a realistic value. There was a range of £75000 between the lowest and highest valuation but the ale price Bonners gave us is what was achieved. Beth was our direct contact for the sale and has been a star. I would recommend Bonners and Babingtons for any sale or purchase in the area.
Thank you Graham for your lovely review and recommendation! We wish you every happiness in your new home. Well done Beth, great job!
5/5
GoogleThese guys have been absolutely brilliant! Right from the start when Jack came round to view our flat and put the property on the market, through to our exchange & completion that is happening this week! Beth has also been fantastic, we were lucky to have both on them working on our sale. We had a lot of complications with solicitors, took much longer than it should, both Jack & Beth kept in constant contact, they were always on hand to chase the buyer & solicitors, honestly couldn't have got through this without them. Would definitely recommend this estate agent, very happy :)
Thank you so much Jen for taking the time to leave such a detailed review! We really do appreciate it :). Great job Beth & Jack!
5/5
GoogleOur experience with B&B was a wonderful one. Gill and the team handled everything for us. They kept us up to date as to what was happening and we couldn’t have asked for better service. Dorothy & Trev Nichols
Hi Dorothy & Trev, thank you so much for your 5 star review and after a challenging few months, we are delighted to have got the 'deal over the line'. We all wish you every happiness in your new home. Great job Team Marlow.
1/5
GoogleI never want to write bad reviews unless I feel that my time was disrespected and I think whoever wants to contact this agency should be aware of. I sent my first email through Zoopla asking if the landlord would have accepted the end of September as starting date. I have reiterated this point during the viewing and now after 3 days I have been told that the Landlord won't consider such date. Not only didn't pay attention to what we said but now trying to deny it. Terrible attitude and we will be careful to stay away from this business for the next future. Regards, Roberto & Judy
Thank you for your review. Its disappointing that you feel we deserve 1 star. We feel that a response detailing the facts is justified therefore. • Your original email to our company stated that you needed to move ‘By’ the end of September and NOT ‘At’ the end of September. • We received your offer via email, following the viewing that day on Saturday 19/8/23 and dealt with this once the office reponed Monday 21/8/23 • You were made aware of another offer on the table. • The Landlord asked if you were able to move in sooner to help them decide. • You then proceed to write a negative google review on 23/8/23, two days after we received your offer in writing, and not even allow us to go back to the Landlord to say they you were not able to move sooner than end September. Unfortunately, due to many reasons a Landlord may not always respond straight away. Equally in such a demanding rental market, the landlord sometimes must make a decision from multiple offers, which can result in a slight delay in making a decision. We are sorry that you feel that it has not been the best experience for you and that our Landlords instructions where not the outcome you wanted, but we act as agents for a Landlord and I am sure you will understand we need to take instructions from our clients. As you can see from our many 5 star google reviews, our approach is always to be fair and transparent. We wish you every success in finding a suitable rental property where the landlord fits within your timescales.
5/5
GoogleBrilliant experience, thank you Gill and Brian!
Dear Visar, Thank you for your positive Google Review and I am so glad you had a great experience with my Marlow team. Best wishes, Simon Bonner
5/5
GoogleThanks for making the purchase smooth and straightforward.
We are delighted you had a positive customer experience. Excellent job Team Marlow!
5/5
GoogleGreat communication and customer service from start to end.
Thank you for your 5 star review and delighted to hear you had a positive customer journey. Well done Team Marlow
5/5
GoogleThe lettings team were really helpful and efficient. My property let immediately.
Thank you for your lovely 5-star customer review and I am delighted to hear you had an excellent customer journey with B&B. Great job Team Lettings!
5/5
GoogleGreat team, highly recommended, Robbie and Chloe are always helpful !
Thank you for your excellent review and recommendation. Great job Team Lettings!
1/5
GoogleUnreliable and unprofessional Very unhappy with their services. They told me one thing and four days later changed their minds causing me a great deal of inconvenience..
Dear Mr Colridge, We are really sorry to have reviewed your 1 star google review. This is not our usual standard of communication as I am sure you can see with our many 5 star reviews for the Marlow office. We will review and put in place any training that might be required to avoid this happening again. Kind regards Simon Bonner
1/5
GoogleI wrote this agency about a house from their contact form . They returned with a negative response and the subject of the mail was "unqualified". Little bit rude
Dear Tausu, We are really sorry to have received your 1 star google review. This is not our usual standard of communication as I am sure you can see with our many 5 star reviews for the Marlow office. We will review and put in place any training that might be required to avoid this happening again. Kind regards Simon Bonner
5/5
GoogleBest experience with lettings agency ever. Many thanks for Chloe for very professional service and help on each step of letting process.
Thank you for your lovely 5-star customer review and I am delighted to hear you had an excellent customer journey with B&B. Great job Chloe!
5/5
GoogleChloe and Robbie with first class service. Was very honest and helpful with negotiations. Will definitely recommend
Hi Abdul, Thank you for your excellent review and recommendation, it means a lot. Another great job for Team Lettings.
5/5
GoogleGill and the team were very professional, supportive and very communicative in buying our new home. We will use them again.
Thank you for your positive 5-star customer review and recommendation. Great job Gill & the Sales Team at B&B Marlow.
5/5
GoogleRobbie handled our tenancy from start to finish; every detail was addressed professionally and we always felt informed and empowered through the process. Thankyou B&B.
Thank you Warren for your 5 star review. Good job Robbie and team B&B!
1/5
GoogleVery unprofessional. I phoned them twice for property i was interested to rent,every time the answer was "there is no let agent at the moment,someone will call you back". I have never received a phone call. Then i used the arrange viewing option in their website.No call or text back from them either. Two days later,Let Agreed.
Dear Pavel, We are really sorry to have reviewed your 1 star google review. This is not our usual standard of communication as I am sure you can see with our many 5 star reviews for the Marlow office. We will review and put in place any training that might be required to avoid this happening again. Unfortunately, there is an acute supply of rental properties with very high demand, so perhaps you could reach out to me by email and I will speak to my Lettings Manager to assist you? Email - simonb@bb-estateagents.co.uk Kind regards Simon Bonner
5/5
GoogleI had a pleasure dealing with Chloe in a search for a rental property and I can't thank her enough. The whole team was very helpful and so kind and they are an estate agents that really care unlike some others. I would highly recommend them. Happy new home to me. Thank you from Chaya (the dog) and I.
Asia, thank you for your lovely 5 star review and recommendation. Great job Team Lettings!
5/5
GoogleIt was great working with B&B for the sale of our home. They were proactive with their approach and always available for any questions we had and communicated excellently throughout the process. Shout out to Mark Prior for his help throughout the process going over and beyond to provide A class service!! Thank you guys!
Thank you Amardip for the 5 Star Review. I am delighted to hear you had a great 'customer journey' with the team at the Marlow office and we wish you and your family every happiness in your New Home. Good job guys and well done Mark for providing excellent customer service!!
4/5
GoogleWe have recently sold our home with Bonners, from the initial consultation right through to completion they were great. Their local knowledge and expertise helped us to sell our house easily. Brian, Gill and the whole team were on hand throughout the whole process to support and assist us. Thank you
Hi Debbie, thank you for your positive Google Review and delighted to hear you had a good customer experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Marlow has the most, with 207 reviews rated 4.7 out of 5, followed by Princes Risborough with 120.
The three Bonners and Babingtons offices, by town:
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