5/5
GoogleDespite a landlord that was extremely incompetent, Black Katz estate agent (namely Michelle) were extremely supportive throughout the tenancy. Would recommend!
Trusted Agent profile
Black Katz estate agents in London
★★★★★
710 reviews across 6 offices and 2 platforms
Black Katz has six offices, all in London. Together they have 710 reviews on two platforms, rated 3.9 out of 5 overall.
Our offices
Black Katz's six offices, most reviewed first. Each has its own page.
- Black Katz London (69 Parkway)69 Parkway, NW1 7PP199 reviews · 193 on Google (3.6)11 in the last 90 days
- Black Katz London (199b West End Lane)199b West End Lane, NW6 2LJ199 reviews · 193 on Google (4.1)10 in the last 90 days
- Black Katz London (78 Borough High Street)78 Borough High Street, SE1 1LL172 reviews · 166 on Google (3.9)3 in the last 90 days
- Black Katz London (22 Baron Street)22 Baron Street, N1 9ES87 reviews · 81 on Google (3.8)4 in the last 90 days
- Black Katz London (1 Topsfield Parade)1 Topsfield Parade, Tottenham Lane, N8 8PR79 reviews · 73 on Google (4.3)0 in the last 90 days
- Black Katz London (24 Shepherds Bush Road)24 Shepherds Bush Road, W6 7PJ8 reviews · 2 on Google (1.0)0 in the last 90 days
Reviews on Google
Showing 703 reviews on Google only. Show every review
Google1/5
GoogleThese people do not even deserve one star. I've never been a person to write a review, let alone a bad one, but I felt the need to go out of my way to alert people to how unprofessional, disorganised and flat out RUDE these estate agents are. Never in my life have I dealt with more unprofessional people (not limited to Estate Agents - the most unprofessional people I've EVER had to deal with in ANY context). You won't be dealing with one agent, but several will harass you constantly, they will completely ignore your wishes with bully tactics until they either do what they want anyway, or you give in because they are so annoying. 7 different agents have contacted me personally - another 2 have contacted my housemate. I'm still unsure as to how they got my personal phone number either - my work number was provided on the rental application (which I still have a copy of). They have had my name wrong THREE different times, as three completely different names (despite my constant corrections), they have said that they had "just spoken to me" when they had in fact called my MALE housemate. They have disturbed me at work multiple times (despite me interrupting and saying that it wasn't a good time to talk, could we speak later (nor did they ask or apologise for the inconvenience)). Once the property was rented, 3 of them all then sent me rude, passive-aggressive text messages to my personal phone regarding the process. The biggest issued was that they TRESPASSED onto the property, despite express refusal at consistent (not one or two) viewings at unreasonable times and also argue that you agreed to said trespassing over the phone with a different colleague, during a conversation which was completely unrelated. All of this is done whilst try to argue that what they are saying is (inaccurately) "by law", despite me having extensive knowledge of such "laws", and also knowing having extensive knowledge as my rights as a tenant. Disgraceful. Avoid at all costs.
5/5
GoogleQuick, efficient, and transparent costs right from first contact. Andrius was great. We had spent over 2 months looking for a property meeting a lot of unorganized agents. Andrius knew all the details about the flat and was fantastic at getting back to us on all our questions. Zero negatives .
5/5
GoogleProperty search has been so stressful until I have come across these guys. Even though my budget was tight and I was desperate to find a place asap, Andrius has showed me couple of places in SW and I found the perfect home. Also many thanks to manager Alex for being a true professional. I would definitely recommend Black Katz Clapham office to everyone!
5/5
GoogleGreat experience!!! Thank you to Aidan and Gemma for providing a excellent service. After paying everything, we just waited for our moving date. We got the property very smooth and easy. I would highly recommend black Katz.
1/5
GoogleHorrible customer service, Staff is RUDE to the point they laughed at my Bf face when he explained our availability. Who do you think you are? Try to be more respectful towards your customers, and people in general. We won't spend our money in a company that hired such as rude people
1/5
GoogleAgent never showed up to the viewing
5/5
GoogleHelpful and quick response !
5/5
GoogleWhile other agents were offering tiny places for an enormous amount of money, claiming that this is the renting market in NW1 and I wouldn't be able to find any better option, , Black Katz found a two bed flat with the best quality/price ratio in Camden. I couldn't believed it when Malcolm showed me the flat. Zia and Malcolm were remarkably helpful and attentive and managed to make the renting process quick and easy. They kept assisting me also in the following months, answering any question I had in a very kind a professional way. I would strongly recommend Black Katz to anyone wishing to rent in central London.
5/5
GoogleGreat service. Gary P was particularly helpful at showing us round/pointing out things we might be interested in/negotiating price for us.
5/5
GoogleEasy process, Michelle was friendly and helpful. Cheers!
5/5
GoogleMichelle & Tim from the London Bridge Office were so efficient in processing our rental application and ensuring we had everything we needed. Can't thank them enough for all of their hard work. Without their speedy turnaround and tireless efforts we could have easily lost our chance and letting such an amazing house! Would highly recommend them to other London Renters.
5/5
GoogleA lot of friends have mentioned that finding a place in London is a nightmare, so i was uncertain when i popped into BlackKatz by chance after work one day. Met Aidan who very kindly discussed options with me and immediately offered to show me several properties straight away. Being new to the area, he explained where the nearest tube stations/shops were and offered very impartial advice. From viewing one property, i immediately knew that this was the one. From viewing and signing the flat, it took under 24 hours and this was down to the swift and efficient service offered by BlackKatz and Aidan. They took care of all the work between the landlord and us. Would definitely recommend checking out BlackKatz!
5/5
GoogleAfter a frustrating search over many weeks, Black Katz West Hampstead & Gary in particular restored my faith that some agents are human beings, and some agencies are not just about profit, but about people too. He went out of his way to understand & try to meet my needs, and though there was nothing on the books which worked for me, he didnt try to foist just anything on me. It gave me hope that I would find something eventually. I have now done that, in a different area & a different agency, but next time I'm looking, I'll start at Black Katz.
5/5
GoogleBoth Jack and Sara were a pleasure to deal with. The fact that once an offer is made no other offers are heard stopped us getting caught up in a price bidding war. Referencing was also a fast and straightforward process. I'd have no hesitation in using Black Katz again.
5/5
GoogleI have dealt with probably over 30 agents since moving to London and it's no exaggeration to say that Malcolm is the best of the lot. He's just genuinely looking to find you a perfect place. He doesn't push you into anything like so many agents, and it's obvious he actually cares about you're looking for. I wish there were more like him.
5/5
GoogleMy girlfriend and I had great trouble with our Landlord and needed a lot of things sorting in our property and with our landlord living so far away it was difficult to keep a constant flow on communication. After a while it was decided that Dara Madden from Blackatz would take over management of the property. Finally our problems were sorted and we finally started to be a bit happier in the property without any worries and didn't feel like we were constantly complaining as Dara made everything run so smoothly and listened to us. Thank you Dara.
5/5
GoogleAlways get a great service with Black Katz, from the viewings with Kaley to the ongoing support from Dara we can't fault it at all. Couldn't be happier with our flat and how any issues (if we even have them) are handled. Jen & Jen
5/5
GoogleWhile other agents were offering tiny places for an enormous amount of money, claiming that this is the renting market in NW1 and I wouldn't be able to find any better option, , Black Katz found a two bed flat with the best quality/price ratio in Camden. I couldn't believed it when Malcolm showed me the flat. Zia and Malcolm were remarkably helpful and attentive and managed to make the renting process quick and easy. They kept assisting me also in the following months, answering any question I had in a very kind a professional way. I would strongly recommend Black Katz to anyone wishing to rent in central London.
1/5
GoogleOur offer was accepted on May 23rd, for moving in June 1st. We wired the deposit the next day. On May 31st at 3pm, they hadn't signed the contract yet. When I called them on the phone asking what was going on, they said that the background check would "hopefully" be done by the end of the day. My wife and I had given them everything they had asked for, including statements from all of our bank accounts. It was really stressful for us not to know if we could move in until less than 24 hours earlier. Stay. Away. From. Them.
5/5
GoogleWe've initially dealt with Raj, who was extremely helpful and let us view the apartment twice before we decided that we did indeed want the flat (he found it for us after telling him what we were looking for, and it was spot-on the first time). After that we switched to dealing with Lauren who did the paperwork side of things. She always responded quick and with all the information we needed, even though I was probably a little annoying due to having so many questions. Dealing with Black Katz has been an absolute pleasure and we couldn't be happier.
5/5
GoogleAlways get a great service with Black Katz, from the viewings with Kaley to the ongoing support from Dara we can't fault it at all. Couldn't be happier with our flat and how any issues (if we even have them) are handled. Jen & Jen
5/5
GoogleA lot of friends have mentioned that finding a place in London is a nightmare, so i was uncertain when i popped into BlackKatz by chance after work one day. Met Aidan who very kindly discussed options with me and immediately offered to show me several properties straight away. Being new to the area, he explained where the nearest tube stations/shops were and offered very impartial advice. From viewing one property, i immediately knew that this was the one. From viewing and signing the flat, it took under 24 hours and this was down to the swift and efficient service offered by BlackKatz and Aidan. They took care of all the work between the landlord and us. Would definitely recommend checking out BlackKatz!
4/5
GoogleDara from Black Katz has been very helpful and polite since she became our person of contact for any apartment problems. Thanks Dara from Theresa and I and we hope you continue to be our point of call and help!!
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Questions about Black Katz
Which Black Katz office has the most reviews?
London (69 Parkway) has the most, with 199 reviews rated 3.6 out of 5, followed by London (199b West End Lane) with 199.
Where are the Black Katz offices?
The six Black Katz offices, by town:
- London (1 Topsfield Parade): 1 Topsfield Parade, Tottenham Lane, London, N8 8PR
- London (199b West End Lane): 199b West End Lane, London, NW6 2LJ
- London (22 Baron Street): 22 Baron Street, London, N1 9ES
- London (24 Shepherds Bush Road): 24 Shepherds Bush Road, London, W6 7PJ
- London (69 Parkway): 69 Parkway, London, NW1 7PP
- London (78 Borough High Street): 78 Borough High Street, London, SE1 1LL
