★★★★★ 1/5
GoogleAs a tenant, I can't see myself giving more than 1 star to any agency, considering how they make use of their power over us. But considering our experience with Black Katz, I think they particularly deserve a bad review. My reasons to think that are:
- After our first year in the flat, in 2018 they tried to increase the rent without asking the landlord. Once we realized, and the landlord confirmed us that they were happy with the current rent, Black Katz offered us to half the admin fees that year (I think just to avoid us to raise this issue to a higher level).
- In consecutive years they have been charging us abusive admin fees (something I understand is common for all agencies). However, even after the approval of the new tenants act, they refused to update this payment to a more reasonable amount or update the contract to decrease this payment for coming years.
Ignacio · 24 April 2020 · Black Katz London (78 Borough High Street)
★★★★★ 1/5
GoogleRogue letting agents, illegal deposit deductions, not submitting deposit in legal timeframes, late fixes of boiler etc. Avoid this letting agent.
Mira · 25 March 2020 · Black Katz London (78 Borough High Street)
★★★★★ 3/5
GoogleRating only, no written review.
John · 3 March 2020 · Black Katz London (1 Topsfield Parade)
★★★★★ 5/5
GoogleWe have been with Black Katz for 2 years now and had no issues at all. Paul is excellent!!
Sz · 3 March 2020 · Black Katz London (1 Topsfield Parade)
★★★★★ 5/5
GoogleReally great smooth experience renting in London. Tim showed us the place, helped us with asking for some improvements prior to the move and Vince helped with negotiating with the landlord. Patricia was slick with all the paperwork. A+
Anna · 24 February 2020 · Black Katz London (78 Borough High Street)
★★★★★ 1/5
GoogleI had to deal with Black Katz after being forced from my 1400 square foot apartment in Muswell Hill by Kinley Folkhard and Haywood. The atmosphere was agressive, offhand and pushy. I found them impossible to deal with on any real level …
Richard · 21 February 2020 · Black Katz London (1 Topsfield Parade)
★★★★★ 1/5
GoogleRating only, no written review.
Lorraine · 13 February 2020 · Black Katz London (78 Borough High Street)
★★★★★ 5/5
Google??????????
Amin · 9 January 2020 · Black Katz London (78 Borough High Street)
★★★★★ 2/5
GoogleRating only, no written review.
Parsa · 9 January 2020 · Black Katz London (22 Baron Street)
★★★★★ 1/5
GoogleIf I could not give any stars to the admin of this company I would. It’s been 37 days since we moved out and we haven’t yet received our deposit. We were never send pictures re our deductions until we asked for them and they general way of treating us Re our money has been horrible. Making us feel anxious and lost in the process. Avoid this agency like the plague. On another note crouch end brand were amazing. Especially Johnny.
Fuen · 26 November 2019 · Black Katz London (69 Parkway)
★★★★★ 3/5
GoogleRating only, no written review.
Alexanderfc · 26 November 2019 · Black Katz London (22 Baron Street)
★★★★★ 5/5
GoogleVery friendly and helpful, Pawel and Erika have replied almost instantly to our emails, even after work hours. Would definitely recommend!
Laura · 13 November 2019 · Black Katz London (199b West End Lane)
★★★★★ 1/5
GoogleWe made an offer for a year contract with 6 month break clause, never told us some parts of the offer wasnt accepted like the breakclause but had already taken our deposit and more just general lack of basic competency from the whole estate agent.
Laura · 12 November 2019 · Black Katz London (22 Baron Street)
★★★★★ 5/5
GoogleBlack Katz have been our agent for about 25 years and the client service is impeccable. The team are very friendly, professional and responsive. I would highly recommend Zia and his team at Camden.
Afsana · 7 November 2019 · Black Katz London (69 Parkway)
★★★★★ 5/5
GoogleI’ve been using Black Katz for the last eight years to find tenants for my rental. In fact, in those eight years, I’ve only had two tenants. Both great. Black Katz are professional and thorough, I wouldn’t hesitate in recommending them.
Derek · 27 October 2019 · Black Katz London (78 Borough High Street)
★★★★★ 5/5
GoogleGreat and fast service!!!
Jake helped us find an awesome flat in the perfect location. Very happy with the outcome. Highly recommended
Ignacio · 18 October 2019 · Black Katz London (22 Baron Street)
★★★★★ 1/5
GoogleRating only, no written review.
Daniel · 18 October 2019 · Black Katz London (22 Baron Street)
★★★★★ 1/5
GoogleThe agent was nice and fair, but the administration and following part was awful.
The practice was handled with a great lack of professionality, transparency and humanity.
The administrator did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately left me homeless for the weekend because of the a money transfer not been cleared again (despite an urgent transfer which actually cleared prior to the starting date).
But hey: it's the weekend, who cares about leaving a person in the street because I can't bother to peform a double check.
- Left homeless for a weekend (in which I was paying the house), because nobody could bother to check the money transfer for the final deposit
- Promised unfurnished "as seen", came almost empty
- Director of the agency disappearing for days and then telling me the day before the entry "Sorry, you will enter next week"
- Fixings and repairs not done as required
- I have received a piece of broken key I don't even know what to use for
- Lack of technical knowledge of the laws and guidelines (I had to explain the administrator that an EEA ID card is equivalent to the passport, according to the UK 2016 statute on rents)
- Lack of humanity and transparency: you are pretty much just a bag of money
Simone · 18 October 2019 · Black Katz London (22 Baron Street)
★★★★★ 5/5
GoogleJake was great, got us into an exclusive listing and we took it straight away! Office was really helpful recommending a solicitor to help with the process. All round good time!
Josh · 18 October 2019 · Black Katz London (22 Baron Street)
★★★★★ 5/5
GoogleGreat experience. Was able to view properties immediately and get quick feedback.
Jake was very helpful and made the process painless.
Nathan · 18 October 2019 · Black Katz London (22 Baron Street)
★★★★★ 5/5
GoogleWhen we came to London 2 years ago, we rented our first house from this agency. We're making our 3rd contract right now. Crouch End branch: Crookster Ltd T/A Black Katz Very kind and helpful team.
Nuri · 13 October 2019 · Black Katz London (1 Topsfield Parade)
★★★★★ 4/5
GoogleGood variety and good helpful info
Diamond · 7 October 2019 · Black Katz London (69 Parkway)
★★★★★ 4/5
GoogleRating only, no written review.
Tárik · 4 October 2019 · Black Katz London (1 Topsfield Parade)
★★★★★ 5/5
GoogleThis agency have been extremely easy to use and helpful in all aspects of our tenancy.
Lucas · 4 October 2019 · Black Katz London (1 Topsfield Parade)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
