Trusted Agent profile
★★★★★
710 reviews across 6 offices and 2 platforms
Black Katz has six offices, all in London. Together they have 710 reviews on two platforms, rated 3.9 out of 5 overall.
Black Katz's six offices, most reviewed first. Each has its own page.
Showing 703 reviews on Google only. Show every review
5/5
GoogleI have just let a property from black katz, through Dani in particular. I was impressed with his professionalism and he was very helpful throughout the process. He made the procedure very easy and straight forward. Through the letting process I also talk to Marlena and Zia who were very helpful as well. I am sure that the first impression I got from the people of black katz will continue to be this good.
4/5
GoogleWe have dealt with Zia (from the Camden branch) for around 15 years. He along with his great Team have never let us down & let our Properties with what seems amazing ease. We would not hesitate in recommending them to any other Managing Agents.
5/5
GoogleI had arranged the viewing with Danny and everything was done smoothly and quick.PositiveProfessionalism
1/5
GoogleTerrible terrible agency that I had the misfortune of renting from. As other reviews mention here, Rosie was the property manager for the place that we were renting as well, and was unresponsive for most times and it was so bad for us, that at one point we did not have any hot water in our bathroom for 23 days straight! Also at the end of the tenancy we got the deposit back after 5 weeks. Avoid avoid avoid at all costs.NegativeResponsiveness, Quality, Professionalism
Amaan, We are sorry that you have felt the need to complain; we want all our tenants to be happy. Our records show that on 1/5/21 you reported low pressure and it was decided that a new boiler would be required. Due to the high cost of a new boiler your landlord understandably required two quotes which were obtained on the 12/5/21 and on the 14/5/21 one quote was approved and the contractor confirmed they could order and install the new boiler on the 20/5/21. Regrettably, it was not a minor issue that could easily and quickly be resolved but required a new boiler which is not something that can quickly be achieved. Regarding the deposit return there was a negotiated settlement between all parties and you received your deposit in full. We are sorry you feel matters were not to your satisfaction but please understand this did involve a complete new boiler replacement and you have received your deposit in full. We wish you well for the future, Regards, Black Katz
5/5
GoogleErika and Aidan have been great - very friendly, helpful and responsive, which has made the process of starting a new tenancy totally stress-free. Erika in particular has always been very comprehensive in answering our questions and replied very quickly. We are moving in to our new home on Monday, thank you Black Katz!PositiveResponsiveness, Professionalism
1/5
GoogleThis agency discriminates against pensioners who claim benefits in order to pay their rent. Choose wisely, elders deserve better!
5/5
GoogleI have rented through Black Katz a few times now, and I've always found William Frank and the rest of the team to be eager to please and quick to get in touch. Moving with them has generally been pleasant and efficient
1/5
GooglePosting on behalf of my Friend, who rented through Black Katz. Terrible experience from start to finish, with numerous issues being left by Rosie, such as a hole in a ceiling, a living room door being left on its hinges and a kitchen light that trips whenever its turned on. Rosie also did not issues the relevant documents to my friend before the start of the tenancy and then claimed Rosie would never answer emails/phone calls and it took myself speaking to Cal and Dara, department head and finance manager, to get an answer back from Rosie on my friends deposit.
5/5
GoogleI want to highlight that Alessandro is probably the best estate agent I have dealt with in London. He is responsive, honest, and nice. I felt really secure when dealing with him (absolutely never felt he was doing anything dodgy). Thanks Alessandro
1/5
GoogleRating only, no written review.
Hi Tina , I hope you are well and sorry you have reason to award us one star. I have searched your name through all our records and can not seem to locate you anywhere. Would you mind please explaining the situation. Kind regards Alex Nunzi Manager Black katz SE1 Office.
1/5
GooglePathetic agency, refuses to even follow tenant legal protections - such as paying your deposit or giving 24 hours notice before wanting to enter the flat. One agent from here just barged in unnannounced like a burglar. AVOID them all, especially Rosie.
5/5
GooglePatricia and Sandro were very helpful, we didn't have any problem during all the process. I would recommend Black Katz. Thank you!
5/5
GoogleHave moved twice with Black Katz and found Will Frank to be absolutely brilliant each time. He's always super-helpful, responds quickly and been able to show me exactly what I was looking for. 5/5, I can totally recommend him, and the rest of the Black Katz teamPositiveProfessionalism
5/5
GoogleVince and Patricia were exceptional at both helping us find the property and then moving inPositiveResponsiveness, Quality, Professionalism
5/5
GoogleInitiating contact from outside the UK, the communication has been friendly and seamless from the very beginning until the end. The team amicably provided clarity on all details, and was understanding of my personal circumstances. Would highly recommend them as they are open and trustworthy.PositiveProfessionalism
5/5
GoogleThe easiest 5 stars we've ever rated. The manager Michal, admin Erika & Silvia was exceptional - so talented, helpful, knowledgeable. We're very pleased with how they helped us, from start to finish. We are settled in our new place, thank you so much to the whole west Hampstead Black Katz team. I would highly recommend anyone for their professionalism & straightforward approach.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCommunicative, helpful and efficient! Had no problems throughout my 6 month tenancy with them, everything was transparent and fair. The property was by far one of the nicest flats I've rented, in terms of location and condition. Would definitely recommend them to friends and family for no-hassle renting in London!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleZia and team have been looking after my lettings for close to 20 years now. They’ve never let me down and the entire team have provided such personalised and attentive service that I’ve never had cause to look elsewhere. If you’re looking for honest, reliable agents that will deliver for you, look no further.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleBlack Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped contact for maintenance of flats above The Worlds End pub, duplicitous behaviour on exits of tenancy - all anecdotal to this review but on personally trusted authority and first hand witness). I have managed to avoid dealing with them directly until now. Unfortunately, a landlord we are now closing a tenancy with has instructed Black Katz as letting agents for securing new tenants, so my wife, my flatmate & I have had the extreme misfortune of having to entertain overly persistent phone contact (incl. refusal to take "no, that's not convenient" as an answer and rarely actually securing explicit approval for demanded times) for arrangement of viewings and then subsequent viewings themselves. This all came to a peak when an agent conducted a viewing (without a facemask) and overheard his clients asking our flatmate for his views on how the agents have been (he answered honestly, saying it's been neither comfortable or positive from Black Katz) and the agent instructed his clients to wait for him outside. They left and he then proceeded to try and reprimand our flatmate for voicing his opinion on the agency he works for. In our own home. As one might imagine, this turned ugly. On hearing our further details of the treatment we've received from his company, the agent swiftly switched his angle to saying that it wasn't him personally being complained about on all counts and therefore it didn't apply + that we were being unreasonable. He was *extremely* aggressive throughout. We complained to Black Katz central office that day [Friday], we only received a call later on Monday (Saturday being a working day for them) from one of their Directors who, amazingly, adopted almost precisely the same obtuse, aggressive & dismissive tone - at one point straight-up telling me that I'd missed an apology from him in the first few seconds of the call (that I still heavily dispute). An email swiftly followed from Natasha Eddy, featuring such classics as "I am sorry that you have felt the need to complain" (ie. 'sorry that you think we're wrong' / nothing even approaching an apology for what had happened), a report that the matter will be 'looked into' (ok, so what does that do for us?) and that they "fully adhere to the terms of the Tenancy Agreement" - an agreement I should point out that is only between us and the landlord, not Black Katz. On my assumption alone, this agency seem to pride themselves on an almost perversely brutal approach to customer service. Their agents are nothing short of impudent with anyone other than prospective new custom, their response to complaint feels a million miles away from conceding the prospect of error on their part. If you prefer 'go-getters' (who go and get only in the interests of the agency alone), then you'll probably love them, but then some people like being treated badly I guess. Do yourself a favour - search locally, peruse private ads or at worst develop a good working relationship with an independent estate agency that don't patronise people in the name of a quick conversion. If you still have time after that, check back for their reply to this review for one of two things - a 'pro-forma' copied blank statement response like the ones in the lowest rated reviews here or one that applies itself to points raised in this review with terse rebuttal & yet more passive-aggressive 'sorry, not sorry' back foot posturing. AVOID.NegativeProfessionalism
5/5
GoogleAs a landlord, I have used Black Katz over a number of years and have always found them to be a very good agent. As an owner-managed business, Zia takes pride in his reputation and does a thorough job of vetting the tenant applicants and providing a high quality service and sensible advice. The photographs and marketing were also excellent and were far better than a competitive agent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleI recently needed to let a flat, I managed to get in contact with Alessandro and Tim and they were very helpful in the whole process and we managed to get it done quickly and efficiently. Would recommend these to anyone looking for a flat in London.
5/5
GoogleThis is such a lovely team :)Michelle and Tim went the extra mile to help me with the move and I am ever so grateful!
3/5
GoogleRating only, no written review.
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London (69 Parkway) has the most, with 199 reviews rated 3.6 out of 5, followed by London (199b West End Lane) with 199.
The six Black Katz offices, by town:
