5/5
Rating only, no written review.
Agent replied · 24 February 2024
Thank you David for taking the time to leave a five star rating for our Imperial Wharf branch, kind regards, Emily Taylor, B&R

Trusted Agent profile
★★★★★
1,806 reviews across 8 offices and 3 platforms
Benham and Reeves has eight offices, in London, Hampstead, Fulham, Highgate, Kensington, Knightbridge, City of London and Hyde Park. Together they have 1,806 reviews on three platforms, rated 4.7 out of 5 overall.
1,359
Reviews on Google
All 8 offices
1
Reviews on Yell
All 8 offices
446
Reviews on Trustpilot
Business-wide
Benham and Reeves's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you David for taking the time to leave a five star rating for our Imperial Wharf branch, kind regards, Emily Taylor, B&R
5/5
Rating only, no written review.
Thank you very much for rating our Imperial Wharf lettings service with five stars, this is really appreciated! Kind regards, Emily Taylor, B&R
5/5
Rating only, no written review.
Thanks Claudia for taking the time to leave a five star rating for our Imperial Wharf branch, kind regards, Emily Taylor, B&R
1/5
Rating only, no written review.
Hi Arron, it looks like we didnt deliver the expected service levels here, would you mind sending me a DM at info@benhams.com so I can investigate this to understand your experience. Thank you. Emily Taylor, B&R
5/5
Rating only, no written review.
Many thanks for taking the time to rate our Imperial Wharf letting agents with five stars, much appreciated. Kind regards, Emily Taylor, B&R
5/5
Rating only, no written review.
Thanks very much for your five star rating, its really valued by our Imperial Wharf lettings team. Kind regards, Emily Taylor, B&R
5/5
Rating only, no written review.
Thanks very much BP for taking the time to leave a five star rating for our Imperial Wharf branch, kind regards, Emily Taylor, B&R
5/5
Rating only, no written review.
Thanks for your five star rating Leonara, we really appreciate this. Emily, B&R
5/5
Rating only, no written review.
Thanks for rating our Imperial Wharf estate agency five stars, we really appreciate it, kind regards, Emily Taylor B&R
5/5
Amazing team at Imperial wharf, Michelle helped with my search. Would recommended finding a property with Benham and Reeves. Very impressed. Thank you! I would give 6 stars if I could
Hi Rachael, thank you for your lovely review here, we were all really pleased to know you so happy with the service. We will defininitely take the six stars too!! Wish you all the best with your tenancy. Best regards, Emily Taylor, B&R
5/5
Fantastic, efficient, friendly service with the letting team at Banham&Reeves Imperial Wharf . Helen, Michelle and Fiona were professional and reliable and provided a genuine customer service. They were happy to help on all fronts and very prompt in their responses. I couldn't recommend them enough! Thanks guys!
Hi Dini, many thanks for your lovely service review, so glad you have taken the time to give us your feedback here which is really appreciated. Kind regards, Emily Taylor, B&R
5/5
I have been dealing with Fiona Wong since 2016 and I’m now at my third moving experience with Benham and Reeves Residential Lettings Imperial Wharf Estate Agent. Fiona has always been professional and helpful from the beginning to end of the process and she provided correct information and best technical support in dealing with all the matters involved in the tenancy agreement as well as for the management services. I can’t recommend her and the rest of the team at Benham and Reeves Residential Lettings Imperial Wharf enough to anybody who needs a secure point of reference to select their home!
Thanks very much for your five star rating and telling us about your positive service experience over the last few years since you started using us for renting apartments. We were all very happy to read your comments which were very uplifting. Hope your tenancy is progressing well. Kind regards, Emily Taylor B&R
5/5
Great agent....which is hard to find nowadays!!
Thank you for your review and five star rating, we appreciate you taking the time to leave this positive feedback. Best regards, Emily Taylor, B&R
5/5
Lisa-Jane was fantastic during the rent process. Always responsive and taking care of our needs and she always came back to us with the answer we were looking for.
Thank you very much for taking the time to provide a review for our Knightsbridge lettings branch and for the five stars. We do strive to give a personalised service so its great to hear we have met your expectations. We value your continued business. Kind regards, Emily Taylor, B&R
5/5
I'm one of the current tenants in a property rented out, and managed by Benham & Reeves. The Benham & Reeves team has the ability to listen carefully to what their tenants are saying, to understand and then to respond appropriately and timely. They react quickly and decisively in an emergency, keeping a cool head and effectively solve the problems for landlords and tenants. When working to fix issues at the properties, Benham & Reeves has instructed local firms with handymen who complete tasks to a high standard. While they pay great attention to details to what's on the contract, the team willingly tries to do what is required and go the extra miles to make everyone happy. Overall, Benham & Reeves team has been very professional and I recommend other tenants to stay with properties managed by them.
Hi Mai, thank you so much for taking the time to share your experience of letting a property through our Knightsbridge lettings agents and for rating our service with five stars. It's great to hear that you are receiving good property management service and follow up. We hope you continue to enjoy your tenancy. Kind regards, Emily Taylor, B&R
5/5
Abbas at BRL was great in dealing with the Management Company for me when I really needed it. Great work.
Thank you very much for your feedback and five star service rating, we are very pleased to hear this and wish you well with your ongoing tenancy. Best regards, Emily Taylor, B&R
5/5
Generally vey helpful and responsive in arranging the tenancy of my new apartment; helped keep the referencing process on track and checked that the move-in had gone smoothly.
Hi Robert, thanks very much for tell us about your positive experience of renting through our City letting agents, we're very glad to know it all went smoothly and you found us helpful. Thank you also for the five stars which is appreciated. Emily Taylor, B&R
5/5
Rating only, no written review.
Hi Julia, thanks very much for rating our Hampstead estate agents with five stars, we are very happy to see this. Kind regards, Emily Taylor B&R
5/5
Rating only, no written review.
Thank you for rating our Hampstead Estate Agents five stars, we appreciate you taking the time. Emily Taylor, B&R
3/5
Rating only, no written review.
Hi, thank you for taking the time to review our service. Its seems that you might not be happy with all of it, so can I ask you to DM me at info@benhams.com with a little more insight into the service you received so I can look into how we can improve, thank you, Emily Taylor, B&R
5/5
Rating only, no written review.
Thanks for taking the time to rate our Hampstead estate agents with five stars which is appreciated. Kind regards, Emily Taylor, B&R
4/5
Rating only, no written review.
Thank you Kathy for rating our Hampstead estate agents, if we could have done something a bit better to get the five stars, I would be grateful if you could DM me at info@benhams.com and let me know more about your experience. Many thanks, Emily Taylor B&R
5/5
Great service - best in London
Thanks for your review and rating Bambo, we are very happy to be labelled 'best in London'. Good customer service is what we strive for. Thanks for taking the time to tell us here. Best regards, Emily Taylor, B&R
5/5
Excellent services and professional management. Fares
Thank you for your review, we really appreciate it! best regards, Emily Taylor, B&R
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 869 reviews rated 4.6 out of 5, followed by Hampstead with 686.
The eight Benham and Reeves offices, by town:
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.