Trusted Agent profile

Benham and Reeves reviews in London, Hampstead, Fulham and 5 more

4.7

★★★★★ Excellent

1,806 reviews across 8 offices and 3 platforms

benhams.com

Benham and Reeves has eight offices, in London, Hampstead, Fulham, Highgate, Kensington, Knightbridge, City of London and Hyde Park. Together they have 1,806 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,359

Reviews on Google

All 8 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 8 offices

Trustpilot logo

446

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Our offices

Benham and Reeves's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Benham and Reeves office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

David · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Thank you David for taking the time to leave a five star rating for our Imperial Wharf branch, kind regards, Emily Taylor, B&R

5/5

Google

Rating only, no written review.

Амелия · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Thank you very much for rating our Imperial Wharf lettings service with five stars, this is really appreciated! Kind regards, Emily Taylor, B&R

5/5

Google

Rating only, no written review.

Claudia · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Thanks Claudia for taking the time to leave a five star rating for our Imperial Wharf branch, kind regards, Emily Taylor, B&R

1/5

Google

Rating only, no written review.

Arron · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Hi Arron, it looks like we didnt deliver the expected service levels here, would you mind sending me a DM at info@benhams.com so I can investigate this to understand your experience. Thank you. Emily Taylor, B&R

5/5

Google

Rating only, no written review.

Elmas · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Many thanks for taking the time to rate our Imperial Wharf letting agents with five stars, much appreciated. Kind regards, Emily Taylor, B&R

5/5

Google

Rating only, no written review.

Ax · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Thanks very much for your five star rating, its really valued by our Imperial Wharf lettings team. Kind regards, Emily Taylor, B&R

5/5

Google

Rating only, no written review.

Bharatiben · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Thanks very much BP for taking the time to leave a five star rating for our Imperial Wharf branch, kind regards, Emily Taylor, B&R

5/5

Google

Rating only, no written review.

Leonora · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Thanks for your five star rating Leonara, we really appreciate this. Emily, B&R

5/5

Google

Rating only, no written review.

Alessio · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Thanks for rating our Imperial Wharf estate agency five stars, we really appreciate it, kind regards, Emily Taylor B&R

5/5

Google

Amazing team at Imperial wharf, Michelle helped with my search. Would recommended finding a property with Benham and Reeves. Very impressed. Thank you! I would give 6 stars if I could

Rachael · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Hi Rachael, thank you for your lovely review here, we were all really pleased to know you so happy with the service. We will defininitely take the six stars too!! Wish you all the best with your tenancy. Best regards, Emily Taylor, B&R

5/5

Google

Fantastic, efficient, friendly service with the letting team at Banham&Reeves Imperial Wharf . Helen, Michelle and Fiona were professional and reliable and provided a genuine customer service. They were happy to help on all fronts and very prompt in their responses. I couldn't recommend them enough! Thanks guys!

Dini · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Hi Dini, many thanks for your lovely service review, so glad you have taken the time to give us your feedback here which is really appreciated. Kind regards, Emily Taylor, B&R

5/5

Google

I have been dealing with Fiona Wong since 2016 and I’m now at my third moving experience with Benham and Reeves Residential Lettings Imperial Wharf Estate Agent. Fiona has always been professional and helpful from the beginning to end of the process and she provided correct information and best technical support in dealing with all the matters involved in the tenancy agreement as well as for the management services. I can’t recommend her and the rest of the team at Benham and Reeves Residential Lettings Imperial Wharf enough to anybody who needs a secure point of reference to select their home!

MMW · 24 February 2021 · Benham and Reeves Fulham

Agent replied · 24 February 2024

Thanks very much for your five star rating and telling us about your positive service experience over the last few years since you started using us for renting apartments. We were all very happy to read your comments which were very uplifting. Hope your tenancy is progressing well. Kind regards, Emily Taylor B&R

5/5

Google

Great agent....which is hard to find nowadays!!

Bambo · 23 February 2021 · Benham and Reeves Knightsbridge

Agent replied · 23 February 2024

Thank you for your review and five star rating, we appreciate you taking the time to leave this positive feedback. Best regards, Emily Taylor, B&R

5/5

Google

Lisa-Jane was fantastic during the rent process. Always responsive and taking care of our needs and she always came back to us with the answer we were looking for.

Marinko · 23 February 2021 · Benham and Reeves Knightsbridge

Agent replied · 23 February 2024

Thank you very much for taking the time to provide a review for our Knightsbridge lettings branch and for the five stars. We do strive to give a personalised service so its great to hear we have met your expectations. We value your continued business. Kind regards, Emily Taylor, B&R

5/5

Google

I'm one of the current tenants in a property rented out, and managed by Benham & Reeves. The Benham & Reeves team has the ability to listen carefully to what their tenants are saying, to understand and then to respond appropriately and timely. They react quickly and decisively in an emergency, keeping a cool head and effectively solve the problems for landlords and tenants. When working to fix issues at the properties, Benham & Reeves has instructed local firms with handymen who complete tasks to a high standard. While they pay great attention to details to what's on the contract, the team willingly tries to do what is required and go the extra miles to make everyone happy. Overall, Benham & Reeves team has been very professional and I recommend other tenants to stay with properties managed by them.

Mai · 23 February 2021 · Benham and Reeves Knightsbridge

Agent replied · 23 February 2024

Hi Mai, thank you so much for taking the time to share your experience of letting a property through our Knightsbridge lettings agents and for rating our service with five stars. It's great to hear that you are receiving good property management service and follow up. We hope you continue to enjoy your tenancy. Kind regards, Emily Taylor, B&R

5/5

Google

Abbas at BRL was great in dealing with the Management Company for me when I really needed it. Great work.

Andrew · 22 February 2021 · Benham and Reeves City of London

Agent replied · 23 February 2024

Thank you very much for your feedback and five star service rating, we are very pleased to hear this and wish you well with your ongoing tenancy. Best regards, Emily Taylor, B&R

5/5

Google

Generally vey helpful and responsive in arranging the tenancy of my new apartment; helped keep the referencing process on track and checked that the move-in had gone smoothly.

Robert · 22 February 2021 · Benham and Reeves City of London

Agent replied · 23 February 2024

Hi Robert, thanks very much for tell us about your positive experience of renting through our City letting agents, we're very glad to know it all went smoothly and you found us helpful. Thank you also for the five stars which is appreciated. Emily Taylor, B&R

5/5

Google

Rating only, no written review.

Julia · 22 February 2021 · Benham and Reeves Hamstead

Agent replied · 22 February 2024

Hi Julia, thanks very much for rating our Hampstead estate agents with five stars, we are very happy to see this. Kind regards, Emily Taylor B&R

5/5

Google

Rating only, no written review.

Mark · 22 February 2021 · Benham and Reeves Hamstead

Agent replied · 22 February 2024

Thank you for rating our Hampstead Estate Agents five stars, we appreciate you taking the time. Emily Taylor, B&R

3/5

Google

Rating only, no written review.

Shafini · 22 February 2021 · Benham and Reeves Hamstead

Agent replied · 22 February 2024

Hi, thank you for taking the time to review our service. Its seems that you might not be happy with all of it, so can I ask you to DM me at info@benhams.com with a little more insight into the service you received so I can look into how we can improve, thank you, Emily Taylor, B&R

5/5

Google

Rating only, no written review.

Joshua · 22 February 2021 · Benham and Reeves Hamstead

Agent replied · 22 February 2024

Thanks for taking the time to rate our Hampstead estate agents with five stars which is appreciated. Kind regards, Emily Taylor, B&R

4/5

Google

Rating only, no written review.

Kathy · 22 February 2021 · Benham and Reeves Hamstead

Agent replied · 22 February 2024

Thank you Kathy for rating our Hampstead estate agents, if we could have done something a bit better to get the five stars, I would be grateful if you could DM me at info@benhams.com and let me know more about your experience. Many thanks, Emily Taylor B&R

5/5

Google

Great service - best in London

Bambo · 22 February 2021 · Benham and Reeves Hamstead

Agent replied · 22 February 2024

Thanks for your review and rating Bambo, we are very happy to be labelled 'best in London'. Good customer service is what we strive for. Thanks for taking the time to tell us here. Best regards, Emily Taylor, B&R

5/5

Google

Excellent services and professional management. Fares

FARES · 22 February 2021 · Benham and Reeves Hamstead

Agent replied · 22 February 2024

Thank you for your review, we really appreciate it! best regards, Emily Taylor, B&R

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Benham and Reeves

Which Benham and Reeves office has the most reviews?

London has the most, with 869 reviews rated 4.6 out of 5, followed by Hampstead with 686.

Where are the Benham and Reeves offices?

The eight Benham and Reeves offices, by town:

  • City of London: 107 Fleet Street, City of London, EC4A 2AB
  • Fulham: 15 The Boulevard, Fulham, SW6 2UB
  • Hampstead: 51-53 Heath Street, Hampstead, NW3 6UG
  • Highgate: 38 Highgate High Street, N6 5JG
  • Hyde Park: 32A Sussex Place, Hyde Park, W2 2TH
  • Kensington: 5 Thackeray Street, Kensington, W8 5ET
  • Knightbridge: 285 Brompton Road, Knightbridge, SW3 2DY
  • London: 7 Heritage Avenue, London, NW9 5FW
Has Benham and Reeves won any awards?

Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.

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