5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
We are pleased that your new tenancy and move in went well and the Balmforth Team look forward to looking after you and the property in the coming years
Trusted Agent profile
Balmforth reviews in Mildenhall and Haverhill
★★★★★
351 reviews across 2 offices and 2 platforms
Balmforth has two offices, in Mildenhall and Haverhill. Together they have 351 reviews on two platforms, rated 4.6 out of 5 overall.
328
Reviews on Google
All 2 offices
23
Reviews on Facebook
All 2 offices
Our offices
Balmforth's two offices, most reviewed first. Each has its own page.
Latest reviews from every Balmforth office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMaya was prompt at the viewing and informative of the viewing, nothing was to much for both viewings we went to and I would highly recommend using this estate agents as all staff has been very helpful and friendly.
Agent replied · 16 April 2026
Thank you for your wonderful feedback! We’re thrilled Maya and the team were able to make your experience smooth and helpful. Your recommendation means a lot to us! Lottie - Branch Manager
5/5
GoogleLived at 3 Lode Court in Newmarket for 2 years. It was a great place to live and I had no real issues. The team communicated well when they needed to do inspections and, if I ever had any problems, they were responsive. Tom Lampard was my Tenancy Manager and did a great job.
5/5
GoogleMatt and the team at Balmforth iEstate Agents in Mildenhall were excellent. The valuation was spot on and the marketing of the property, brochure and photographs were excellent. Communication with us and critically with prospective buyers was also clear and timely. Matt managed the negotiation seamlessly and reached a good outcome for both parties. Balmforth are an deal partner with whom to sell property with effective systems and processes and good local knowledge.
Agent replied · 27 December 2025
Many thanks for your kind words. We do strive to provide a high quality and yet personal service. The property sales process often has many issues, and we pride ourselves on working with all parties to get transactions through successfully.
5/5
GoogleRating only, no written review.
Agent replied · 27 December 2025
Thank you Minh for the 5 star review. We are pleased that you felt the tenancy process went well. In the last few years we have updated our systems to give a simple and seamless process. We wish you all the best in your new home
5/5
GoogleBalmforth were helpful and efficient in the sale of our property. Attended to every request promptly and went ‘the extra mile’ when there were ‘lumps and bumps’ in the road that needed negotiating. A special thank you to Matt and Jordan, who put in extra time and effort when needed.
Agent replied · 27 December 2025
Thanks so much for the lovely review! We're really glad to hear that you felt well supported throughout. We really appreciate you choosing Balmforth, all the best for the future!
5/5
GoogleThank you for helping us find a rental property that fit our needs. Realtors Steven and Kayleigh were wonderful. We met Steven when we first moved to the area, and we immediately knew we wanted to work with him - he was upfront with us and really listened to us. He and Kayleigh were extremely responsive and friendly. Do yourselves a favor and work with Balmforth. They make the entire process of renting super easy.
Agent replied · 27 December 2025
Thank you for your kind words Megan! We wish you all the best in your new home.
5/5
GoogleBalmforth have provided exceptional customer care, professionalism and performance. From first contact they have been great to deal with, and responsive to emails and calls. They recommended asking for more than I had expected and say it through to a successful sale at a great price. Highly recommended
Agent replied · 27 December 2025
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you were happy with the service and the outcome of your sale. It was a pleasure working with you, and we really appreciate your trust in Balmforth. Wishing you all the best in your next chapter!
5/5
GooglePurchased a property being sold with Balmforth. They were very helpful chasing my solicitor to get the sale over the line.
Agent replied · 27 December 2025
Thank you for your kind review! We're so pleased to hear that you had a positive experience with us. Our team always aims to keep the process moving smoothly. Wishing you all the best in your new home!
5/5
GoogleWe can’t thank Matt at Balmforths enough for helping us secure our dream home! From the very first viewing, he was friendly, professional, and genuinely invested in making the process as smooth as possible. Matt kept us updated every step of the way and was always quick to respond to any questions or concerns. His support and expertise made what could have been a stressful process feel effortless. We’re so grateful for all his help, highly recommend Matt and the team at Balmforths to anyone looking to buy or sell their home!
Agent replied · 27 December 2025
Leanne and Jamie, it was an absolute pleasure working with you throughout both the sale of your property and the purchase of your new home. We're so grateful for your kind comments and really appreciate you taking the time to share your thoughts. It means a lot to know that we were able to support you through such an important transition. Wishing you many happy years ahead, filled with wonderful memories in your new home!
4/5
GoogleVery smooth process, Gavin was very helpful and always kept us up to date with how things were going and what we needed to do. He was always quick to respond to my emails when I had query. Thank you Balmforth and Gavin.
Agent replied · 27 December 2025
Thank you so much for your kind words! We're delighted to hear that you had a smooth experience and that Gavin was able to support you every step of the way. Keeping our clients informed and making the process as easy as possible is always our priority. We really appreciate your feedback and thank you for choosing Balmforth, all the best!
5/5
GoogleRating only, no written review.
Agent replied · 27 December 2025
Thank you so much for the 5 stars!
5/5
GoogleRating only, no written review.
5/5
GoogleAlthough Balmforth Letting's are relatively new to me, so far very pleased with the service they have provided hence no hesitation giving this review.
Agent replied · 12 October 2026
Dear Martin Thank you so much for this review. It’s been a slow burner but looking forward to the end result and securing great tenants for you! Kind regards Lisa Thornton, Branch Manager
5/5
GoogleI recently bought my home through Shire (formerly Balmforths) and the service was excellent from start to finish. The whole team was professional, friendly, and always ready to help with any questions I had. They guided me through the entire process with care and efficiency, making everything much easier than I expected. It was clear that they truly care about their clients and go the extra mile to ensure a smooth and positive experience. I am very happy with their service and would highly recommend Shire to anyone looking to buy or sell a property
Agent replied · 16 April 2026
Thanks so much for the review, we're glad we could help you throughout the process. Lottie - Branch Manager
5/5
GoogleShires (formerly Balmforths) were great to deal with - especially Lisa. She was patient, persistent, but most of all a very decent person to deal with and was always ready to listen and advise us well. We are more than happy with Shires and the selling of our old property and would just say that everyone there was a pleasure to deal with. They are linked to Complete ASAP and this too took much of the stress of selling and buying away from us and is another reason we would wholeheartedly recomment Lisa and her team at Shires. Many thanks and well done!
Agent replied · 9 September 2025
Dear Adrian, Thanks so much for your kind words! We're glad you had a great experience. Lottie - Branch Manager
1/5
GoogleDO NOT USE BALMFORTH, Completely Unprofessional and Mismanaged I have done business with Balmforth Haverhill for over 14 years, using them as my letting agent. Since the change in ownership, this agency has deteriorated beyond recognition. What was once a professional, well-managed company has become an absolute joke. All the competent staff have left, unsurprisingly. The current team is disorganized, unresponsive, and clearly more focused on charging fees than providing any meaningful service. They now charge fees for property inspections but only conduct two per year, and even those are poorly done. Reports are inadequate, missing key information about the property’s condition. They fail to report damage, neglect to inform you of unauthorized changes by tenants, and show no accountability whatsoever. This is not property management, it’s fee collection with no value added. As an overseas landlord, I requested a meeting with the owner, Robert Love, who didn’t bother responding, he simply forwarded my email to someone else. Eventually, I met with Phillippa Storey at the property. She arrived late and admitted she had never even seen the house before, despite ongoing issues. While she appeared shocked by the condition, she later shifted all responsibility to me and denied any failure on Balmforth's part. After paying them management fees for years, I was appalled at how little they had actually managed. The only consistent service they provide is charging fees. Over the course of nearly a year, I was passed from staff member to staff member with no resolution. Robert Love never replied to multiple emails, showing a complete lack of professionalism or care. It became clear they simply wanted me to go away rather than address the damage and mismanagement they allowed to happen. As a result, my property sat empty for over 12 months. Their incompetence and lack of communication caused serious financial and emotional strain. If you are considering leasing your property, I strongly urge you to avoid Balmforth and any business associated with Robert Love. Their group also trades under the following names: • Balmforth Haverhill • Abbey Estate • Shires Residential (Bury St Edmunds & Mildenhall) • Whatley Lane (Newmarket) • Peter Michael (Soham) • Scott Maddison (Halstead) • Marquis Estates • Abbey Investment Property Brokerage Do your research. Look elsewhere. These companies are not worthy of your trust.
Agent replied · 16 April 2026
Matthew; as you are aware, we have had lengthy discussions with you on the issues you raise. We cannot go into specifics on a public forum, but suffice to say, the vast majority of the issues you raised are to do with the tenants conduct of the Tenancy, not our management of. Indeed where there were shortcomings, these can be traced back to the previous owners failings, not our management over the last five years. We accept you disagree with this position. Like any business, we have a turnover of staff. Previous team-members were professional and competent, as are our current team members. We feel you are conflating receiving an answer you don't agree with, with competency of the people delivering the answer. Responsive is subjective. It is true, we didn't respond to your emails same day on every occasion. You claim Robert never engaged with you. Robert is the CEO of the group and as was explained to you, he has no involvement with property management matters. Your correspondence was passed and then handled by two Senior Management Team members, including the Head of Property Management. You complain she had never seen the property. You requested attendance by someone senior. Had we have sent a junior member of staff, who had perhaps seen the property, but lacked the experience or authority to give you the answers you sought, you would no doubt have complained that we hadn't sent someone senior who could resolve the issue for you. To be clear, Phillippa did not shift responsibility, she outlined and clarified it. She merely explained the distinction between what the Tenant is responsible for and what we are, as a managing agent. I think we can all agree it is a shame how the Tenant left the property, and we accept you weren't satisfied with the outcome and we respect your right to share your experience via a review. We hope you can respect our right to respond, and that we can leave the matter here and all move on.
4/5
GooglePut my property up with Shires formerly Balmforths in March 2025, after an initial bumpy start I accepted an offer in July that took 6 weeks to complete, was introduced to the solicitor they suggested and all in all it was a very good and speedy process, have no complaints at all with Shires, selling a property can be a pretty stressful affair and I just want to say Thank you to the team for all their help throughout the whole process.
Agent replied · 9 September 2025
Hi Susan, Thanks for the kind words! Delighted we could help make the sale fast and stress-free! Lottie - Branch Manager
5/5
GoogleAbsolutely excellent service from start to finish. I have dealt with Lisa who has been clear with communication at all times. Offers support, guidance and advice and understands clients needs. Always a professional service. I would highly recommend her and the company as they have made what could have been a stressful time seamless.
Agent replied · 18 June 2025
Dear Tracy Thank you so much for leaving this glowing review! It has been my pleasure to deal with you. Kind regards Lisa Thornton Branch Manager Balmforth Haverhill
5/5
GoogleLisa was amazing and very upbeat. No hassle viewing and great communication. It was a pleasure working with her!
Agent replied · 23 December 2024
Dear Brad, Thank you so much for your kind words! I am so excited for you! Kind regards Lisa Thornton, Branch Manager, Balmforth
5/5
GoogleI had a great experience with the team at Balmforth Haverhill and the entire team have being exceptional throughout the process of renting.I felt greatly valued as a potential client and touched by the professionalism and great patience shown by staff from booking the viewing to the day went to view the property.Worthy of mention is Joseph ,who on the day and subsequent have been amazing. The referencing process has been smooth and hustle free .I would highly recommend Balmforth Haverhill!!!
Agent replied · 23 December 2024
Dear Hassan Thank you for your kind words. Regards Lisa Thornton, Branch Manager
5/5
GoogleWould recommend the Haverhill Balmforth team for making the daunting process of selling a house easier. In particular Joseph Goodman, such a happy, polite young man. Thanks Joe
Agent replied · 23 December 2024
Dear Kathryn, thank you so much for your kind words. Joe and the team have been delighted to help with this sale and the sale of your mums house too. Kind regards Lisa Thornton Branch Manager
5/5
GoogleWhat a fantastic team at Balmforth, we could not have asked for more. Great communication, supportive, and professional - we felt like we were in the best hands from day one. With special thanks to Joseph Goodman for all his hard work with both the sale of our current home and purchase of our new property, and also to Lisa Thornton for being there every step of the way. We are over the moon - thank you.
Agent replied · 23 December 2024
Dear Wayne, thank you so much for your kind words! So excited to watch the progress on this one. Kind regards Lisa Thornton, Branch Manager
4/5
GoogleVery helpful and friendly staff. Joseph was helpful with viewings.
Agent replied · 23 December 2024
Thank you for taking the time to leave this kind review. Regards Lisa Thornton, Branch Managet
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Balmforth
Which Balmforth office has the most reviews?
Mildenhall has the most, with 227 reviews rated 4.6 out of 5, followed by Haverhill with 124.
Where are the Balmforth offices?
The two Balmforth offices, by town:
- Haverhill: 12 High Street, Haverhill, CB9 8AR
- Mildenhall: 22-26 High Street, Mildenhall, IP28 7EQ
