1/5
GoogleDisappointed with Ashtons in Stockton heath tunic communication with clients and it's so easy to pick up the phone and tell me the client backed out of the sale 2 weeks ago, so back to square one again
Trusted Agent profile · Hertfordshire
Verified
Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB337 reviews · 328 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)34 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA173 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN140 reviews · 140 on Google (4.9)3 in the last 90 days
Reviews on Google
Showing 1,364 reviews on Google only. Show every review
Google5/5
GoogleWe had a really positive experience renting with Ashton. We have been provided an excellent and professional service from start to finish. A massive thank to Jade Dalton for always being helpful, supportive and informative. Communication was great and precise throughout the whole process. She always kept us updated and followed through to the completion. Once again, thank you Ashton and the teams. Highly recommended
Agent replied · 3 December 2024
Thank you Tien for your wonderful review. Its been a pleasure working with you, we will pass your kind words on to Jade who will be delighted to hear she was able to assist and ensure the process was as smooth as possible. Best wishes, the Ashtons team.
5/5
GoogleAs a local Landlord who has recently used Ashtons Letting Services, it has been an excellent experience. The Ashtons team were incredibly helpful, supportive and considerate in their attention to detail throughout the letting process. In particular, a huge thanks to Brett Harrison and Gemma Barnaby for their outstanding professionalism and expertise at every stage, and for always being very sensitive to the fact that they were letting out a future home and not simply an another rental property. It has been so appreciated.
Agent replied · 6 December 2024
Thank you for taking the time to leave us a review. We pride ourselves on our personal, efficient service and ensuring the letting process is as smooth as possible for our clients, so we're absolutely delighted to hear that Brett and Gemma were able to offer this to you. Wishing you all the best, the Ashtons team.
5/5
GoogleOver many years (tbh decades!) the team at Ashtons have made buying and selling of our homes very easy. Their advice is always fair and reasonable as they listen to what we have to say. Many thanks to Alix, Sandy and most especially James who has a tenacious and calm manner with his regular weekly updates on how everything is going. Would highly recommend!
Agent replied · 3 December 2024
Thank you Hosein for your kind words and continued trust in Ashtons. Its fantastic to hear the efficiency of the team in St Albans has helped to make your property journey as smooth as possible. We appreciate your recommendation and look forward to working with you again in the future, best wishes, the Ashtons team.
5/5
GoogleWe recently bought a property through Ashtons Harpenden. The team was friendly and they’re incredibly excellent to monitor the whole trade processing. Especially appreciate Ms Grace Bishop and Mr. Jonny Turner to help us out. Ashtons Harpenden is a good estate agent we would recommend.
Agent replied · 21 October 2025
Thank you Billy for your 5* review. We're thrilled to hear you were so pleased with the service provided by Grace, Jonny and the rest of the team in Harpenden. We will pass on your kind comments to them and wish you lots of happiness in your new home, the Ashtons team.
5/5
GoogleWe picked Ashtons to sell our house having rented through Ashtons and having brought our current house through them too. This will be the second time dealing with Gail in particular who is very efficient, accurate and a pleasure to work with! Thank you Gail and the team as always!
Agent replied · 21 October 2025
Thank you Samantha for your 5* review. We're delighted to hear that you have been so pleased with the service you have received over the years, we're so pleased we could support you through your rental journey, property purchase and now your sale. We will pass on your kind words to Gail and the team and look forward to working with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleFound Chris Haws provides both a professional and Prompt service particularly when letting my property . I have used both Ashton's Rent and Sales services and found the service very good
Agent replied
Many thanks for your review Scott, and for your continued business. We are very pleased Chris is always able to help. Wishing you all the best, from the team at Ashtons
5/5
GoogleWe’ve been with Ashtons for several years, and have had a particularly positive experience recently with Nicole Glover, who took over the management of our rental property when new tenants moved in. From the start she’s been brilliant, …
Agent replied · 21 October 2025
Thank you Kathryn for taking the time to your 5* review. We appreciate your feedback and are so pleased to hear that Nicole and Oliver were able to ensure your lettings journey has been as smooth and stress-free as possible. We will pass on … More
5/5
GoogleAshtons have been extremely professional and diligent in acting on the sale of my property. They are a very well run agency with lots of experience and treat all parties to the transaction with care and respect. In what has been a lengthy …
Agent replied · 23 November 2024
Thank you so much for taking the time to leave such a wonderful review Ben. We are delighted to hear the team were able to help. Wishing you all the best, from the Ashtons team
5/5
GoogleUpdate 30/10/24 - just Completed - a big Thankyou to James Plumb and the team - they have really been excellent. The best communication we have had, keeping us updated at all times and following through to completion and beyond. …
Agent replied · 1 August 2024
Thanks John for your updated review, we're so pleased James and the team were able to make your move journey as smooth and stress free as possible for you! We look forward to working with you again in the future! All the very best, the Ashtons team.
5/5
GoogleHad a great experience using both the estate and letting agents of Ashton’s in Harpenden. Really grateful to Jonny for a smooth house buy and how the Ashtons team helped throughout the whole process of moving on from my rented house and purchasing my first home.
Agent replied · 21 October 2025
Thank you Kim for taking the time to leave us a review. We're absolutely delighted to hear that Jonny and the team were able to ensure your move journey was as seamless as possible between your ending your rental and purchasing your new home. We wish you lots of happiness in new home and hope to be able to work with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleReally positive early experiences of engagement with Lenne. Communication quick and efficient throughout, and she was both personable and professional during a property viewing. She also provided a clear and honest valuation of our own house, which we really appreciated.
5/5
GoogleAshtons Harpenden in, in particular Jonny Turner and Greg McCann, were v helpful in assisting us in securing our new home. They kept us informed and helped answer any questions we had throughout. Wouldn’t hesitate recommending them to support others in their house sale or purchase. Thanks guys! Ravi & Sarah
Agent replied · 17 October 2025
Thank you Ravi and Sarah for taking the time to leave us a review. We're so pleased to hear that Jonny and Greg were able to make your property purchase such a positive experience for you. We appreciate your recommendation and hope to be able to work with you again in the future. Wishing you lots of happiness in your new home, the Ashtons team.
5/5
GoogleSafemove are a brilliant company. It doesn't matter who you speak to, they are always helpful, even if it isn't their job. They are brilliant at communicating so even if there is an issue they will give you timescales and stick to them. A rare thing these days!
Agent replied · 13 July 2026
Thank you for your review Jo. We pride ourselves on our customer service and our ability to take ownership of matters, so it's great to hear it being recognised.
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
5/5
GoogleThe whole process from valuation, finding a suitable buyer to exchange and completion was all handled very professionally by the whole team at Ashtons St Albans. A special thanks to both Alix and to Essy for keeping us informed, handling the viewings and for making the process easy. Our other (main) home will shortly be going on the market and we look forward to working with both the Redbourn and St Albans offices to hopefully achieve another good sale so we can then afford to move on to finding our dream home in a dream location!
Agent replied · 24 February 2025
Thank you Nick for taking the time to leave us a review. We're delighted to hear that Alix, Essy and the rest of the team in St Albans were able to make your recent sale such a positive experience for you and we look forward to working with you again shortly. All the best, the Ashtons team.
5/5
GoogleI had a wonderful experience working with Ashtons in St Albans. Their team was incredibly professional, approachable, and helpful throughout the entire process. They were ready to respond to any questions I had and provided clear, helpful updates at every step. Special thanks to Gemma who made everything so seamless and stress-free. I would definitely recommend Ashtons to anyone looking to buy, sell, or rent in the area. Their dedication to customer satisfaction is outstanding!
Agent replied · 18 December 2024
Thank you for your glowing review Christine! We're delighted to hear about your wonderful experience with our St Albans team. It’s fantastic that Gemma and the team made the process as seamless and stress-free as possible for you. Your recommendation means a lot and we’re thrilled to have been a part of your journey. Wishing you all the best, the Ashtons team.
5/5
GoogleMy wife and I have just completed a move from Hertfordshire to Devon and the team from Astons at WGC have been superb and I will explain why. Our first interaction with Ashtons was when Tom Case came to see us. What a …
Agent replied · 21 October 2025
Good afternoon Greg and a huge thank you for your wonderful review. We're so pleased that Tom, Maggie, Liz, Lucy and the rest of the team were able to make your property journey as smooth and stress-free as possible. We pride ourselves on … More
5/5
GoogleI’ve had a property rented through Ashtons since 2011 and have always had very good service from them. The tenancy is now coming to an end and it is proving anything but straight forward however the support I’m receiving from Ashtons and …
Agent replied · 8 October 2025
Thank you Paul for taking the time to leave your 5* review. We’re delighted to hear that Nicole and the rest of the team have been able to support you through the end of the tenancy. Your recommendation means a lot to us, and we truly … More
2/5
GoogleOur experience with Ashtons started on a very positive note. Tom and the marketing team did an excellent job promoting our property online, and the brochure they created was beautifully done. Their efforts generated strong interest quickly …
Agent replied · 26 August 2025
Thank you for taking the time to share your feedback Carly. We're genuinely sorry to hear that aspects of your experience did not meet your expectations, particularly during the latter stages of your sale. … More
5/5
GoogleMolly has been assisting us in buying a property. She has been wonderful throughout! We appreciate her friendly demeanour and her honest straightforward communication skills. We feel well looked after and we know we can trust her in an otherwise admittedly gruelling and stressful process of relocating with a toddler and specific timelines. We would not hesitate to recommend her to friends and family.
5/5
GoogleI had a wonderful experience working with the team at Ashtons in St Albans. Their team was incredibly professional, approachable and helpful throughout the entire process. I would like to say a special thank you to Abbey. She made everything go very well and was very easy to work with. If you're looking to buy, sell or rent in the area, I'd definitely recommend Ashtons. Their commitment to customer satisfaction is truly exceptional!
Agent replied · 8 October 2025
Thank you Kevser for taking the time to leave your wonderful review. We're so pleased to hear that Abbey and the rest of the team in St Albans were able to make your recent property journey such a positive experience for you and we appreciate your recommendation. Wishing you all the best, the Ashtons team.
5/5
GoogleWe have just exchanged on our house sale with Ashton’s and I’ve been really pleased with the service I’ve received. Alex White did the initial consultation and his sensitivity and knowledge about the local market was key in helping us decide who to choose to sell the house. The process and options were laid out and explained well, the brochures and marketing were excellent. Once we had a buyer ( 3 days!) Willow the sales coordinator then led us step by step through the next few weeks, gently keeping things on track and carefully navigating the many levels of buyers in the chain. It’s never easy selling a house, but I can honestly say, the team at Ashtons made the whole process of selling a very good experience. Thank you all, we are very grateful for your help, support and guidance.
Agent replied · 10 June 2025
Thank you Leanne for your wonderful review. We're so pleased that Alex, Willow and the rest of the team were able to make your recent property journey a positive experience for you, we will pass your very kind comments on to them. We hope to be able to work with you again in the future, wishing you all the very best, the Ashtons team.
5/5
GoogleFrom the moment we met Alex White in valuing our house I immediately felt very confident in awarding our business to Ashtons. As the process developed he was constantly in touch informing us of developments and arranging an open day within 10 days of photos being taken. The result is an extremely good offer on our house from someone chain and mortgage free. Integrity, honesty, transparency and good communication. What more could you wish for ?
Agent replied · 28 April 2025
Thank you so much for your wonderful feedback, John. We’re delighted to hear you had such a positive experience with Alex and the team at Ashtons. Your kind words about our service, communication, and integrity truly mean a lot to us, and we’ll be sure to pass them on to the team. We wish you all the best and hope to have the opportunity to work with you again in the future, the Ashtons team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 2015
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 2022
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
More industry awards: The British Property Awards
The British Property Awards
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 2025
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Ashtons to help?
Send Ashtons a message.
Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
