Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
Showing 1,364 reviews on Google only. Show every review
5/5
GoogleWe are just at the start of purchasing our home through Rob at Ashtons, so far the service has been professional and we have encountered no problems.
Thank you Rebecca for your feedback. We’re pleased to hear that your experience with Rob has been professional and positive so far. We wish you all the best with your purchase and look forward to supporting you through to completion. Best wishes, the Ashtons team.
5/5
GoogleWe had an excellent experience with Ashtons in Welwyn Garden City, in particular a professional and extremely diligent employee called Nicole, she is a credit to Ashton’s. She provided excellent service in managing our rented property and our mind was always at rest knowing she was on top of everything. She was always prompt with responses and very happy to help, we are very grateful to her for all the hard work.
Thank you Abayomi for your wonderful feedback. We’re delighted to hear about your excellent experience with our Welwyn Garden City team and that Nicole provided such professional and diligent support. Your kind words are greatly appreciated, and we’ll be sure to pass them on to Nicole and the team. Best wishes, the Ashtons team.
5/5
GoogleWhat potentially started as a slightly tricky experience ended up being great, Lauren was fantastic at taking our issues and getting them solved and making us feel at ease with the whole process, we’re now in a house that we love with no issues! It could’ve been very different had Lauren not stepped in to help so thank you so much
Thank you Patrick for sharing your experience. We’re sorry to hear things felt tricky at the start, but we’re delighted that Lauren was able to resolve the issues, and make the process a positive one. It’s wonderful to hear you’re now settled in a home you love, and we’ll be sure to pass on your thanks to Lauren. Wishing you all the best, the Ashtons team.
5/5
GoogleWe are renting our property through Ashtons, we had a tricky experience with the viewing and some misinformation provided, however Lauren really helped us get everything on track! She was a breath of fresh air, helped us understand what was required from us and helped secure our dream home! Thank you Lauren!
Thank you Ree for taking the time to leave us a review. We’re sorry to hear about the initial challenges, but we’re delighted that Lauren was able to turn things around and support you so effectively. We’ll be sure to pass on your lovely comments to her, and we wish you every happiness in your new home! The Ashtons team.
5/5
GoogleI would like to thank Lauren for her assistance. She was very patient with my mother in law showing us a number of properties. She also valued her house at the appropriate market value. Her communication was excellent keeping us updated throughout the whole process. I would definitely recommend Lauren to friends and family in the future.
Thank you Simon for taking the time to share your feedback. We’re delighted to hear that Lauren provided such patient, professional support and kept you well informed throughout the process. Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to Lauren. Wishing you all the best, the Ashtons team.
5/5
GoogleHad the most amazing experience with Ashtons in Welwyn Garden City, in particular a professional and hard working employee called Lauren, who's an absolute credit to the company. She provided a first class service from Ashtons and was knowledgeable and hard working and assisted me with whatever I needed during the process of putting my house on the market and in the process of selling. She kept me up to speed with every part of the process and made the process very easy and smooth sailing. She was always available and was happy to help with whatever assistance i required. She's a credit to the company and a big reason why I chose Ashtons to sell my house. She's has a smart appearance and her time keeping was perfect for when we had planned meetings. She's a credit to the company and I thank her for all her hard work.
Thank you so much Chris for your wonderful review! We're so pleased to hear that you had such a positive experience with our Welwyn Garden City team and especially Lauren. Its great to know her professionalism, communication and hard work made your selling journey smooth and stress-free, we will pass on your kind words. Thank you for choosing Ashtons, we appreciate having had the opportunity to work with you and hope to be able to work with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleI have been with Ashtons for the past 10 years and cannot speak highly enough of their service. Throughout this time, I have experienced consistently professional property management with no major issues whatsoever. One aspect that particularly impresses me is the stability of their rental team, the low staff turnover speaks volumes about the company culture and ensures continuity of service. While I've worked with different property managers over the years for the day-to-day running of my property, each has been competent and reliable. Currently, I am working with Nicole Glover, who is doing an absolutely superb job. She is incredibly proactive, responds to queries promptly, and handles all tenant-related matters with efficiency and professionalism. What I appreciate most is her ability to resolve issues quickly and with minimal hassle, she simply gets things done
Thank you so much for your wonderful feedback. We're delighted to hear that you've consistently experienced professional, reliable service from our Asset Management team. It's especially great to hear your praise for Nicole, we will pass your kind comments on to her, she will be thrilled with your feedback. We appreciate your trust in us and look forward to continuing to provide the same high level of service for years to come. Best wishes, the Ashtons team.
5/5
GoogleWe had an excellent experience with Ashtons while purchasing our home. The team guided us every step of the way and were always communicative, supportive, and provided solutions whenever we had questions, which gave us great assurance throughout. Special thanks to Liz, Olivia, and Jamie, as well as Sam Ward, Niamh, Sam Voss, Jennie, and Lucy for their attentive and professional support. The professionalism and warmth of the whole team made the journey smooth and stress-free. Highly recommended! We also recently completed our tenancy with Ashtons for the property we were renting earlier. Nicole handled our vacating process, though we faced a few challenges during the move-out, she managed the situation and ensured everything was resolved smoothly. We are pleased with the overall service and continued support from the Ashtons team.
Thank you Harini so much for your kind words! We're thrilled to hear that your experience with Ashtons was smooth and reassuring. Liz, Olivia, Jamie, Sam Ward, Niamh, Sam Voss, Jennie, and Lucy will be delighted to know their support made a difference and we appreciate your recommendation. Wishing you all the best in your new home, the Ashtons team.
4/5
GoogleRating only, no written review.
5/5
GoogleWe chose Ewe move to sell on my late Mums property, this was an emotional time and decision but our first meeting with Roland on our first valuation was positive, he put everything across well and all concerns was answered. From there we have had many calls/emails with the rest of their Team including Jane, Claire and Laura, any questions/concerns were all answered swiftly and professionally. Both my Sister and myself were impressed by this company, thank you all for everything.
Thank you very much Rich to you and your sister for choosing us to sell your late Mum's property. We do our best to take as much strain off our clients as possible but appreciate it was emotional. Thanks once again from us all Jane, Roland, Laura and Claire.
5/5
GoogleI dont think Ewe move of Beverley could have done anything better, great, professional, friendly and affordable service from start to finish.
Many thanks Dez. You are very welcome and it was great to be able to find you your new home. Hope you'll be very happy there. Best. Jane, Roland, Laura and Claire.
5/5
GoogleWe recently sold our house through Ashton’s Harpenden and it has been a very positive experience. We have felt fully supported in the process by each and every one of the team. Any queries we had were dealt with promptly, efficiently and professionally and we would highly recommend this Estate Agent Team. Elaine and Albert
Thank you Elaine and Albert for taking the time to leave us a review. We're delighted to have helped ensure your recent property journey was such a positive experience for you. Your recommendation is much appreciated and we hope to be able to work with you again in the future. Best wishes, the Ashtons team.
4/5
GoogleRating only, no written review.
5/5
GoogleLauren was great! Very friendly and informative. She valued my parent's home and was incredibly friendly with them as they were nervous to sell in the current market. Thank you Lauren :)
Thank you Rhiann for your 5* review. We're so pleased to hear Lauren made the experience positive and reassuring for your parents during what can be a daunting time. Wishing you all the best, the Ashtons team.
5/5
GoogleUsed Ashton’s for my first time buy, sell and buy again. Cathy is a credit to their team, and the whole office is a delight to work with
5/5
GoogleEveryone I spoke to at Ashtons was very helpful. Even when a designated staff member was away, they updated other staff so there was always someone on hand who knew what was happening with the sale. I would happily use Ashtons again.
Thank you Jackie for taking the time to leave us a review. We're delighted to hear you were pleased with the service provided and we look forward to working with you again in the future. Wising you all the best, the Ashtons team.
5/5
GoogleRob Bullock is always quick to answer and help whenever I have had questions and always on the case when it came to securing the sale. - Thanks Rob.
Thank you Adam for your 5* review. We will pass your kind words on to Rob who will be delighted with your feedback. Wishing you all the best, the Ashtons team.
5/5
GoogleRobert has been fabulous from start to finish
Thank you Lucy for taking the time to leave us a review. Robert will be delighted to hear you were pleased with the service he was able to provide. We do hope to be able to work with you again in the future. Wishing you all the best, the Ashtons team.
2/5
GoogleUsed Ashtons as was a prospective buyer of a property they marketed. Not so many issues with the office but the sales progression team were always quite slow to respond and could never get through to the assigned person to my case. Additionally used ashtons to sell my property and I feel compelled to share my deeply disappointing experience. The problems began immediately. The agency provided an initial valuation to secure our business in July, only to suggest a £25,000 price reduction after just one week, admitting there was no interest. Despite agreeing to the reduction, it did not correlate to an increase in activity which would lead to questions around marketing and resource as Ashtons list a lot of properties. By September, they had only managed to secure two viewings. We received absolutely no feedback from either of these viewings, despite requesting it, leaving us completely in the dark. Lastly thier fees are quite opaque and if youre new to selling read through everything very carefully. In the non flex fees there are baked in withdrawal fees that ensure ashtons get paid regardless if they sell or not. Which gives them little incentive to really push your property in my opinion. The alternative is you pay money up front to them to sell your property which is preposterous. Fundamentally all the agents use rightmove to market your property and that's where most people go to find houses. In summary: an inaccurate valuation, negligible effort, a complete lack of communication, and a devious fee structure designed to charge you even when they fail to perform.
Dear Mr Mahmood We’re sorry to hear that your experience with Ashtons left you feeling disappointed. The appraisal was provided in good faith, based on comparable market evidence available at the time. You chose to list your property at the higher end of the pricing spectrum, following advice not only from Ashtons but from other local agents. We agreed to test the market at this level and review performance after the initial marketing period. The subsequent advice we offered reflected both the level of interest the property received and the market conditions at that time. We completely understand your frustration regarding the lack of feedback from viewings. Please be reassured that we made several attempts to obtain comments from viewers via telephone and our online portal, but unfortunately did not receive any responses. While this is beyond our control, it does make it challenging for us so we do share your disappointment. Our fee options, including the withdrawal charge, were clearly explained and confirmed in writing prior to instruction. These details were then confirmed again when you signed our terms of business. The withdrawal charge covers a portion of the costs incurred during the marketing process and is in line with standard industry practice. With regard to communication, our systems show that we remained in regular contact throughout the marketing period and at a consistent level with our expected procedures. We wish you every success with your future property plans. Please do let me know if you would like to discuss any of the points above further.
5/5
GoogleI have had dealings with Ashtons for many years - initially about 19 years ago when I was buying and selling a property and for the last 9 years they have managed the letting of a flat in my behalf. All of the staff I have worked with have always been friendly, efficient and professional - I have no hesitation in recommending them, especially Nicole Glover who has been a main point of contact recently. Nicole has gone above and beyond in providing advice & assistance in a very friendly and professional way.
Thank you Jane for your wonderful review. Chris and the rest of the team will be delighted with your kind words. We have enjoyed working with you over the years and look forward to continuing to work with you for many more. Best wishes, the Ashtons team.
5/5
GoogleLauren and her team have done a great job in selling our apartment ***
Thank you Rob for your 5* review. We're delighted to have been given the opportunity to assist you with the sale of your apartment. We hope to be able to work with you again in the future, best wishes, the Ashtons team.
5/5
GoogleReally helpful and supportive throughout the process of buying a property
Thank you Isabelle for your 5* review. We will pass your comments on to our team in Redbourn who will be pleased to hear you were happy with the service provided during your recent property purchase. Wishing you all the best, the Ashtons team.
5/5
GoogleI was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys
4/5
GoogleAshtons were supportive and helpful throughout our purchase process
Thank you Sarah for taking the time to leave us a review, the team will be so pleased to hear you were happy with the service they provided during your recent property purchase. Wishing you all the best, the Ashtons team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 20222022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 20252025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Ashtons a message.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
