Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
Showing 1,364 reviews on Google only. Show every review
5/5
GoogleIf we move house again we will definitely use Lenné at Ewe Move. She was on the ball right from the off and was extremely helpful with guiding us through the process having not moved house for many years. The information she provided at the …
5/5
GoogleLenné provides an exceptionally professional estate agency service from start to finish. Communication is clear, timely, and proactive throughout, and her knowledge of the market is evident at every stage. I would not hesitate to recommend Lenné to anyone seeking a reliable and capable estate agent.
5/5
GoogleAn amazing stress-free experience from start to finish. Elanas genuinely couldn’t do more for us if he tried; he went above and beyond and I’m so grateful for everything he did. We had quite a few hurdles with selling our property, but …
Thank you for taking the time to write this review. Elanas works incredibly hard to keep everyone updated during the sale. Communication is vital and we are pleased that everything has worked out. … More
5/5
GoogleI have lived in the property for some time and have found it to be a comfortable and well-maintained place to live. Any issues that have arisen during my tenancy have been dealt with efficiently, and communication has always been clear and professional. Nicole has been particularly helpful and responsive when it comes to tenant queries or maintenance matters, which has made the experience straightforward and reassuring as a tenant. Overall, it has been a positive renting experience.
Thank you Danielle for taking the time to share your experience. We’re pleased to hear that you’ve found the property comfortable and well maintained, and that any issues have been handled efficiently. It’s especially lovely to hear your positive comments about Nicole’s support and communication, we’ll be sure to pass these on. We’re glad your renting experience has been a reassuring and positive one. Wishing you all the best, the Ashtons team.
5/5
GoogleI would highly recommend Astons (welwyn gadren city) for the wonderful Service. I especially what to commend two members of their sales coordinator team. Willow Kaine for her care ,understanding , and patience, she made the whole process so much better. Also Sam Ward , his knowledge of Welwyn garden city idiosyncrasies in regards to legal matters was indispensable to us. The whole team showed professionalism and patience at all times and are a credit to their company.
Thank you Karen for taking the time to leave us a review. We're delighted to hear that Willow and Sam were on hand to guide you through your property journey and that you were so pleased with the service they were able to provide. We will pass on your kind words to Willow, Sam and the rest of the team. Wishing you all the best, the Ashtons team.
5/5
GoogleSelling our home of 18 years with Ashtons was an excellent experience. They showed real understanding of the Harpenden market and accurately valued our property, whereas other agents we invited to view it undervalued it. Communication was clear and consistent, and their handling of both potential buyers and us was respectful and balanced. In a volatile market, their expertise made the process smooth and as swift as possible. I highly recommend Ashtons to any seller considering their options.
Thank you Sharon for such a thoughtful and detailed review. We’re delighted to hear that your recent property journey with Ashtons was such a positive one. It’s great to know that our understanding of the Harpenden market, accurate valuation, and clear communication helped make the process smooth during a challenging market. Your recommendation is greatly appreciated. Wishing you all the best, the Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleI had a brilliant experience with Ashtons. Not only very professional. I had an unrealistic timeline to move in and Jade went above and beyond to facilitate and pull strings to make it happen. Really nice touch with the welcome pack including a bottle of bubbles too.
Thank you Gareth for your 5* review. We're delighted to have been able to assist you in your recent property journey and will pass on your kind comments to Jade who will be thrilled with your feedback. Wishing you all the best, the Ashtons team.
5/5
GoogleI’ve been with these guys for years. They do try and go out of their way to make things as simple as possible and are always trying new ways to make our lives simpler. Nicole has been really helpful in getting things sorted and has made sure the reasons behind decisions are understood.
Thank you Dewi for your 5* review. We’re really glad to hear that our efforts to keep things simple are making a difference. Nicole will be especially pleased to know her support and clear communication have been helpful. We truly appreciate your continued trust and feedback. Best wishes, the Ashtons team.
5/5
GoogleSupper happy with the service. They found me a tenant very quickly and handled everything professionally and smoothly. I’d recommend to anyone.
Thank you for taking time to write a review. The whole team are always here to help. Thanks Michael
5/5
GoogleFollowed up regularly, understanding of market, polite agents.
Thank you George for your kind words, we will pass your feedback on to the St Albans team. Best wishes, the Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleTiegan and Nicole are both equally brilliant to work with, they're incredibly professional and deal with everything in such an efficient and effective manner!
Thank you Will for taking the time to leave us a review. We're delighted to hear both Tiegan and Nicole have been such a pleasure to work with and that their professionalism and efficiency stood out. We'll share your kind words with them. Best wishes, the Ashtons team.
5/5
GoogleRob B was very helpful and knowledgeable when registering me for properties to view in the St Albans area. He gave me great information about local schools and everything St Albans has to offer. As I continue my property search, I’ll be keeping in touch with Rob to help me find the right place.
Thank you Alex for your kind feedback. We’re pleased to hear that Rob was so helpful and knowledgeable when assisting you with your property search. We look forward to supporting you as you continue your property search, all the best, the Ashtons team.
5/5
GoogleI have had the pleasure of dealing with Nicole Glover on multiple occasions and she is great to work with and a real asset to the team, would highly recommend her
Thank you Rachel for your 5* review. We will pass your kind words on to Nicole who will be delighted with your feedback and your recommendation. Best wishes, the Ashtons team.
5/5
GoogleI have had an outstanding experience with the property management team at Ashtons Welwyn Garden City, particularly one Nicole Glover. She is attentive and knowledgeable and gives the impression she is willing to do anything to satisfy her clients. Would definitely recommend!
Thank you Phill for taking the time to leave us a review. We’re delighted to hear about your outstanding experience with our Welwyn Garden City property management team, and especially with Nicole. Your recommendation means a great deal to us, and we’ll be sure to share your kind words with her. Best wishes, the Ashtons team.
5/5
GoogleHave worked alongside Nicole Glover on various projects. Absolutely brilliant always efficient and a pleasure to work with.
Thank you Dave for your review, we will pass on your kind comments to Nicole who will be delighted. We look forward to continuing to work with you. Best wishes, the Ashtons team.
5/5
GoogleNicole is a pleasure to work with - always professional, efficient and on top of every detail. Nothing is every too much trouble.
Thank you Emily your kind words and 5* review. We will be sure to pass on your wonderful comments to Nicole. Wishing you all the best, the Ashtons team.
5/5
GoogleLauren valued my elderly parents property as they wanted to future proof their plans. She was kind and caring and made a real effort with them. We felt comfortable that when we do come to sell we will definitely choose Ashton’s. Thank you Lauren.
Thank you Avril for your lovely feedback. We’re so pleased to hear that Lauren supported your parents with such care and consideration and helped them feel comfortable while planning for the future. We really appreciate your trust and look forward to assisting you when the time comes. Best wishes, the Ashtons team.
5/5
GoogleNicole was great for the duration of my tenancy - property was lovely and any minor issues that arose were handled in a timely and professional manner
Thank you Ben for your 5* review. We're so pleased to hear Lauren has been on hand throughout your property journey with us, we will pass on your kind comments to her and wish you all the best, the Ashtons team.
5/5
GoogleExcellent service from start to finish from Willow dealing with what was a far from simple transaction. Responded quickly and efficiently to queries and was on top of any issues that arose, making sure the process ran as smoothly as the circumstances allowed. Top job.
Thank you John for your fantastic feedback. We’re delighted to hear that Willow provided excellent support throughout what sounds like a challenging transaction, keeping everything moving smoothly and responding so efficiently. We’ll be sure to pass on your kind words to her and wish you all the best, the Ashtons team.
5/5
GoogleAshtons have been very helpful with my search for a property. Jonny has been brilliant! Super helpful, knowledgeable, and easy to deal with during all my viewings. Would definitely recommend him.
Thank you Henry for your kind review. We’re delighted to hear that Jonny has been so helpful and made your property search a positive experience. Your recommendation is greatly appreciated, and we’ll be sure to pass on your feedback to him. Wishing you all the best in your property search, the Ashtons team.
5/5
GoogleTiegan was so helpful with our letting when we changed agents, very professional and clear in all her communications. I'm left with a great first impression of Ashtons!
Thank you for your lovely feedback. We’re delighted to hear that Tiegan made your transition smooth and left you with such a positive first impression of Ashtons. We really appreciate you taking the time to share your experience. Wishing you all the best, the Ashtons team.
5/5
GoogleI recently sold my flat through Ashtons in Harpenden, and I couldn’t be happier with the experience. From start to finish, the service was exceptional. A special mention has to go to Jonny Turner, who was fantastic throughout the entire process.
Thank you Francesca for your kind words, we're so pleased to hear you had such a positive experience with your recent property sale, we will pass on your comments to Jonny who will be delighted with your feedback. Wishing you all the best, the Ashtons team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 20222022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 20252025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Ashtons a message.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
