Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 1,364 reviews on Google only. Show every review
5/5
GoogleWe had been trying to sell our bungalow for some time with another agent but didn’t seem to be getting a lot of interest. …
Thank you David for taking the time to leave such fantastic feedback. We hope you're very happy in your new home in Dorset!
5/5
GoogleNick, Tracie and all the team have been amazing all the way through. They have helped us every step of the way with good advice and support.
Thank you Carol for your lovely feedback!
5/5
GoogleCannot thank everyone at Ashtons enough! From our initial meeting with Nick we felt confident that we were in safe hands. Our photographs were taken with great care and attention to detail and we were …
Thank you Carole for taking the time to leave such great feedback! We wish you every happiness in your new home.
5/5
GoogleThe whole team at Ashton’s have been a pleasure to deal with. Always friendly, professional and very helpful. Tracie dealt with our purchase and she was outstanding. She kept me well informed, always a pleasure to deal with and good humour …
Thank you Celia & Allen for your kind feedback!
5/5
GoogleI've recently been a first time buyer that bought a flat locally through Ashtons. Despite a particuarly tricky legal process to navigate, the process was made significantly less stressful knowing Louise was on hand to speak to all parties …
Thank you Kerry for taking the time to leave such great feedback!
5/5
GoogleWe bought our first home recently and this was facilitated by Ashton's in St Albans. From start to finish their expertise and professional yet friendly manner gave us the reassurance we needed as first home buyers throughout the process. …
Thank you Clive for taking the time to leave such great feedback! We wish you every happiness in your new home.
5/5
GoogleGreat service - made house buying hassle free! We are first time buyers and worked with Ashtons to purchase our first home in …
Thanks Helen for taking the time to leave such kind feedback. We're glad you had a great moving experience and wish you well in your new home.
5/5
GoogleThis year we made the big decision to put our house on the market. Having chosen Ashton's as our estate agents, we can honestly say we picked the best! From the moment we walked through their door in mid May to completion at the …
Thank you for taking the time to leave such a fantastic review, we are really pleased you enjoyed your moving experience with Ashtons. Wishing you every happiness in your new home Bebe!
4/5
GoogleI worked with Neil Facer in the Harpenden office to sell a 2-bed apartment during 2006-2007. It took about a year from start to finish - not because of Neil but the post-Brexit lull and the glut of apartments on the market. We had several …
Thank you Donald for taking the time to leave good, honest feedback.
5/5
GoogleBest service Big thanks to Sam especially …
Thank you Greg for your fantastic feedback, we're really pleased you had such a great moving experience with Ashtons
5/5
GoogleWe moved just over 5 months ago now and as first time buyers were a bit nervous about dealing with estate agents but Sam at Ashton's really put us at ease. Throughout the whole process he showed that he had expertise, local connections …
Thank you for taking the time to leave such great feedback Joanna! We wish you well in your new home.
5/5
GoogleThanks you Ashtons for your professionalism and friendliness throughout the sale process. Having moved house previously on five occasions albeit mainly for work reasons, this time proved to be the most lengthy and tricky sale for a variety …
Thanks Steven for taking the time to leave your feedback. We wish you every happiness in your new home!
4/5
GoogleThe staff were really helpful in ensuring the process of buying a first property went smoothly. Although there were problems and delays along the way, the helpfulness of the team in explaining the issues and advising when and how they could be resolved helped make the overall experience less stressful then it could've been.
Thanks Jamie for taking the time to leave your feedback. Wishing you every happiness in your new home.
5/5
GoogleNick Robinson gallantly came to my aid and gave me the the best advice so that my property in Caddington was sold quickly and efficiently. It was with another agent and therefore of no benefit to him at all. Estate agents often get bad …
Thank you Jennifer for your great feedback!
5/5
GoogleWe have recently used Ashtons Stockton Heath & Padgate, Angela at Stockton Heath sold a property for us and was absolutely brilliant from start to finish, professional and friendly. She always kept us upto date and made the whole experience a pleasure. A massive thank you to Leanne at Padgate - what a star you are! Our chain took 5 months from selling our house to completion on the new one (this Friday!) and Leanne has been with us all the way, chasing up literally everyone, going above and beyond in every way. Don't know what we would have done without you. Ashtons have also found tenants for us in the past and their service was brilliant, their marketing & tenant due diligence was second to none. Overall, a great professional, but friendly service and one we would definitely recommend. Emma & Lloyd Savage
Thanks Lloyd.
1/5
GoogleWe purchased a property through Ashtons (St Albans) and the entire process from our initial enquiry through to completion day has been faultless. Massive thanks to Richard Fossey and Louise Walker who in both instances have kept us fully informed throughout, providing the necessary nudges to maintain the momentum of our purchase. It's been a pleasure dealing with them and would have no hesitation in recommending them to anyone looking to buy or sell.
Thank you for taking the time to leave such wonderful feedback Kieren. Wishing you every happiness in your new home.
5/5
GoogleSuperb
5/5
GoogleVery happy with the service and with our new home.
Thank you Jonathan, we wish you well in your new home!
5/5
GoogleGreat afterservice- Louise was amazing! Thanks!
Thanks AJ! It's always lovely to hear such great feedback.
5/5
GoogleStaff at Ashtons were very professional, reliable and helpful. They went the extra mile to support us throughout the process of selling our house and we would certainly use them to sell our new home in the future!
Thank you Jo for leaving such lovely feedback. We're glad you've had a great moving experience with Ashtons & like to wish you all the very best in your new home!
5/5
GoogleI cannot recommend Ashtons highly enough. Such a professional, trustworthy estate agent. Great staff who are dedicated to helping and communicating.
Thank you Liz for your lovely feedback!
5/5
GoogleAshtons were brilliant in helping us buy our new home, they kept us informed regularly on progress and were really quick to chase up any delays and issues. They were much more proactive than our estate agents (for the property we were selling) and I would definitely use them if we came to sell in the future.
Thank you for your lovely feedback, we're delighted you enjoyed the moving experience with Ashtons! Wishing you every happiness in your new home.
5/5
GoogleOur experience of selling our home with Ashtons was excellent. They were friendly, professional and diligent throughout the process. Based on our experience with Richard, Louise and the team, we wouldn't hesitate to recommend them to others.
Thank you Gary for your fantastic feedback!
5/5
GoogleBest estate agents in Stockton Heath
Thanks Pete
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
