5/5
GoogleI was placing an order online and found the live chat and contact provided by Karen really helpful. Would highly recommend
Agent replied · 28 June 2026
Thanks Victoria for your positive review - Karen and the team are delighted
Trusted Agent profile · Hertfordshire
Verified
Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB337 reviews · 328 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)34 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA173 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN140 reviews · 140 on Google (4.9)3 in the last 90 days
Reviews on Google
Showing 1,364 reviews on Google only. Show every review
Google5/5
GoogleAshtons at Stockton Heath sold my property in Grappenhall late 2018. Nick, Victoria and the team there were amazing. Throughout the sale they kept me informed at all times, extremely professional and polite couldn't have asked for more from them. Would definitely use them again and would highly recommend Ashtons to everyone .... THANKYOU
Agent replied
Hi Carol, Thank you so much for your feedback. It was a pleasure to act for you.
5/5
GoogleAshtons at Stockton Heath sold my property in Grappenhall late 2018. Nick, Victoria and the team there were amazing. Throughout the sale they kept me informed at all times, extremely professional and polite couldn't have asked …
Agent replied
Hi Carol, Thank you so much for your feedback. It was a pleasure to act for you.
1/5
GoogleIf your a landlord , avoid like the plague.They have lots of charges , make sure you read the small print ..far better agents out there
5/5
GoogleRating only, no written review.
4/5
GoogleAshtons have managed my rental property for 25 years. Excellent service throughout including recent refurbishment which was expertly managed by Kirstie.
Agent replied
Thanks Morag for taking the time to leave your feedback about Ashtons service.
5/5
GoogleSam was fantastic from start to finish. Always kept us up to date with excellent communication. We couldn't have done it without him . Sam your a star and thank you
Agent replied
Thank you Mary for your great feedback!
5/5
GoogleGreat experience with them. In particular I was very impressed with Chris Haws who helped us to secure a tenant on the first day the property was advertised on the market.
Agent replied
Thanks for your comments Scarlett!
5/5
GoogleGreat Service, Very Professional - Chris Haws was especially helpful throughout the whole application process and subsequent 2 year tenancy. Highly Recommended! KC
Agent replied
Thanks for taking the time to leave a review Adele
5/5
GoogleVerity has been incredibly helpful and informative since buying my first home. Her communication is exemplary and is very prompt in answering the many questions I have. Thank you Verity!
Agent replied
Thanks for your comments Lewis, enjoy your new home!
5/5
GoogleExtremely helpful and explained every step. Any questions were promptly responded to. I have found Ashtons letting to be the most professional letting agents to date
Agent replied
Thanks for taking the time to leave a review.
5/5
GoogleEveryone who we spoke to at Ashton’s was very helpful and friendly. In particular Verity has been fantastic to guide us through the process, answer our questions and receive very prompt responses from the developer. She has made the process stress free and enjoyable. Alesha has also been helpful to meet us on site for weekend viewings.
Agent replied
Thank you for your feedback, enjoy your new home!
5/5
GoogleVerity Stuart-Thompson has been absolutely brilliant. I couldn’t fault the service. Her guidance, friendliness and professionalism has been outstanding. She’s led me through the process of buying my first home, and I am very grateful for all her help. Her communication has been spot on throughout.
Agent replied
Thank you Gemma for your great feedback for Verity!
5/5
Google…
Agent replied
Thank you Jitka for taking the time to leave such great feedback!
5/5
GoogleI cant fault Ashtons - exceptional customer service, knowledge of the local market and expertise to ensure your sale goes smoothly. Jon-Paul went above and beyond to support us through a very complex sale and purchase.
Agent replied
Thanks Maria for your feedback!
1/5
GoogleWorst lettings service ever. Keep clear!!!
Agent replied
We're sorry to hear this Neil. To understand what issues you've been having, and to discuss in more depth, please kindly contact our office and our Head of Lettings will be more than happy to go through any concerns with you directly.
5/5
GoogleAshton's look after my property while I am overseas The service has been first class. Efficient and reliable
Agent replied
Thank you Dolores for your feedback!
4/5
GoogleOur experience with Ashtons has been great, Damien so informative and helpful when showing us around properties and Clair has been so helpful getting our move officially sorted. Thanks all!
Agent replied
Thanks Alex for your feedback!
4/5
GoogleDamien showed my husband and I around a property to let. His knowledge was fantastic, he was patient and really personable and relate-able. I wish he was showing me around all my lettings viewings.
Agent replied
Thank you for your kind feedback Lihsia!
5/5
GoogleFast, friendly and efficient service from the team but particularly Steve and Louise who got our house sold very quickly in a tough market and also kept us fully informed throughout the whole process. Thank you!
Agent replied
Thanks Irene for your feedback - we wish you luck with your house move!
5/5
GoogleThis is my first let with Ashtons. They have been extraordinary, very helpful. Thank you!
Agent replied
Thank you for taking the time to leave feedback!
5/5
GoogleActed very quickly to get our house on the market to tie in with a purchase we fell in love with - we bought and sold with Ashtons (even sold it twice over). The team supported us all the way through the marketing and conveyancing - we continue to get support from Louise with after sales. Thank you to the team.
Agent replied
Thank you Emma for your feedback, we wish you well in your new home!
5/5
GoogleExcellent communication, I received weekly updates as promised and received a call when I was promised one. Nothing was too much trouble and they were always extremely polite and helpful. Excellent company I highly recommend.
Agent replied
We're glad you enjoyed your moving experience with us Chloe! Thank you for taking the time to leave such great feedback.
5/5
GoogleWe purchased our first home through Ashtons and they were both professional and helpful. Special thanks to Louise Walker! She kept us fully informed throughout and was always quick to respond and very attentive. It's been a pleasure dealing with them and would not hesitate in recommending them to anyone looking to buy or sell.
Agent replied
Thank you for taking the time to write a review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 2015
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 2022
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
More industry awards: The British Property Awards
The British Property Awards
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 2025
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Send Ashtons a message.
Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
