5/5
Rating only, no written review.

Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 1,364 reviews on Google only. Show every review
5/5
Rating only, no written review.
4/5
Very nice and helpful when we were buying our first home. I would use them again, as other realtors in Harpenden were not as helpful.
Hi Laura, thank you for leaving us a positive review and congratulations on purchasing your first home
4/5
Good quality estate agents
Thank you for your review Peter
5/5
Amazing service from Stacey Gorham, who kindly helped and supported us during the purchase process.
Congratulations on your house purchase Berta, thanks for your feedback
5/5
Ashtons have been superb. Professional, great at communication and supportive and friendly throughout. Taylor Blanchard also gets a mention as he was so brilliant to work with. Many thanks Ashtons!
Thanks for the great feedback for us, and especially Taylor!
5/5
Rating only, no written review.
5/5
Bought 2 properties from Ashton and the team in Redbourn so far, couldn't have asked for a better team to work with, Nick was extremely helpful and professional. Very good team of professionals.
Thanks for your review Val, enjoy your new home.
5/5
to Nick & Nick and everyone at the Redbourn branch, thank you for your professional help in selling our property (couple of properties over the years actually). We won't move for a little while, but I have always recommended Ashtons for the area of Redbourn and surrounding villages.
Thank you Jitka for taking the time to leave such great feedback!
5/5
Professional services from Andrew and Tracie throughout the sale and purchase. Would thoroughly recommend.
Many thanks for your feedback
5/5
After having a bad experience with another estate agent, Nick at Ashtons in Rebourn was an amazing support and great help. Thank you for all the support!
Hi Michelle, thanks for your comments!
5/5
Sold through Ashtons Redbourn office and found Nick and the team to be really proactive and supportive of the sale process.
Thanks for your feedback!
5/5
Nick and all the Ashtons team were incredibly helpful and supportive with my move. Can definitely recommend them.
Thank you for your feedback Caroline!
5/5
We could not fault Ashton’s when selling our home. Tracie and Andrew were professional throughout and went above and beyond their job roles to make the process go smoothly. We would 100% use Ashton’s again.
Thank you Rio for your kind feedback!
5/5
Great service from Nick and the team from Ashtons at Redbourn. From initial valuation through to completion of sale we felt we were in good hands. Communication was always very good and we felt we were given excellent service.
Thanks for taking the time to leave your positive review for Ashtons
5/5
An excellent service from beginning to end. Andrew was very good, professional and kept us up to date at all times. Tracie was brilliant and was there every step of the way from the offer being made to completion. I would definitely recommend.
Thanks for your review Lauren, enjoy your new home!
5/5
Nick, thank you so much!! With zero noticed you arranged some fantastic viewings in the Harpenden villages area and made it all really easy. Thank you again!! (-:
Thank you Leisha for your kind feedback!
5/5
Amazing Estate agents!! Just sold my flat and brought our forever home with Ashtons Redbourn. Excellent customer service, every touch point was a pleasure. Couldnt fault them (and I can be very fussy). Special thanks to Tracie, Andrew, Nick, Alison and Rob. Keep doing what you do best!
Thanks Katie for your feedback. We wish you all the best in your forever home!
5/5
Ashtons have been the best estate agents that I've dealt with. They helped me get my house in Redbourn ready to sell, gave good advice on pricing, sold it quickly and everyone was friendly and helpful. I would definitely recommend them.
Hi Gemma, thank you for leaving us a positive review!
5/5
Can't recommend them high enough....
Thanks Steve
4/5
Rob and the team were very professional throughout, even in a tough market they eventually secured a sale on our house.
Thank you David for your review, we are pleased you had a great experience with Ashtons.
5/5
Nick, Tracie, Rob and Andrew - Thank you! You have all been brilliant in every way. Ashton's service has been honest, prompt and always courteous. We highly recommend them.
Thanks for the great feedback for us Marina!
1/5
Ashtons manage a flat rental above my property that leaked into the property on Sat 11th Jan with water coming through the light fitting in the bathroom area. This meant for safety reasons the electricity was turned off in the property, the issue was reported to Ashtons on the Monday 13th January to sort out but they did nothing until sending an electrician on Thursday to switch on the power and check that it was safe. After their rented property above being the source of the leak. However, the leak has caused extensive damage to my property causing mould to appear and the wood flooring to come away from the walls due to the continual leak that was started on Sat 11th Jan but only stopped 3 days later by their maintenance team. I've been calling them every day to request that Ashtons Lettings who manage the property above pay for the damage and bill their client 'landlord' or ask the 'landlord' to pay. They don't do anything and after 10 days of continually contacting them via email and calling them, Ashtons have declined to fix saying they are unable to contact the Landlord? If they manage the property surely they can pay for the damage and then bill the 'landlord' their client. That's why landlords seek the service of a letting agent like 'Ashtons' to manage their property. I now have to claim on my own insurance and pay the £250 excess. Even when I asked Ashtons to pay the £250 excess or ask the owner of the apartment above a private landlord they represent to pay the excess they have declined. Please see the images above. Also I forgot to mention a leak also occurred from the flat above on the 17th December causing damage to my property (lounge area / kitchen) below they have also declined to fix or repair this as well. I would recommend avoiding this property letting company and using another provide in the Warrington area. They are also clueless with their property manager saying the mould had not been caused by the leak so I resent them the images from the 11th January originally emailed across and pictures taken a week later displaying mould! I wouldn't want this company managing and looking after my property. Every time you call them they can never get hold of the owner 'landlord' for a decision - yet has the landlord empowered them by using their management services to 'manage' the property on their behalf and make decisions. Also, if the landlord can't be contacted how do they deal with emergencies if they can't take decisions? This is NOT a professional they are NOT a responsible letting agent - avoid at all costs - 1 star is too much had to click so I could post they deserve ZERO Stars - POOR SERVICE!
5/5
Rating only, no written review.
5/5
We are really pleased with the service we have received from Ashtons. We have found them very professional and helpful throughout the process.
Hi Laura, thank you for leaving us a positive review and congratulations on purchasing your new home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.