Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 1,364 reviews on Google only. Show every review
5/5
GoogleStephanie Powell was professional, lovely and really helpful in our search for our first flat. She made the process easy and painless and made me feel at ease. Definately recommend ashtons and Stephanie if your looking for a new place to live.
Hi Sian, thanks for taking the time to post your positive review.
5/5
GoogleRating only, no written review.
5/5
GoogleJust a very big thank you to Jamie and Clair for finding us a property that perfectly suits our family and within budget, their professionalism and client care made the process incredibly simple, a top class service. Michael and Julianna.
Thanks for your feedback Michael - we wish you and your family luck in your new home.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleExcellent service provided Ashtons in St. Albans, especially Jamie Newson-Love. Very professional at ALL times, provided fantastic insights into current market trends enabling me to make informed decisions. Highly recommended.
Hi Hardeep, thanks for your review of our St Albans office
5/5
GoogleSo very helpful whenever I needed help with the management of my property. Patient, accommodating and obliging. I felt very safe in their hands. Would thoroughly recommend Ashton’s.
Hi Tracey, thanks for your kind words and for taking the time to leave a review for us.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleLiam was absolutely great from start to finish and Louise was wonderful - they both have the patience of a saint and made a difficult process a whole lot easier. It was a pleasure to work with Ashtons in both the sale and purchase of both my properties. Thank you all so much!
Thanks Emily for your lovely comments for Liam and Louise, enjoy your new home.
5/5
GoogleGreat company, really organised which makes the whole process run so much more smoothly. Me and the other half dealt with Ben and he was a delight, answered any questions or queries we had, was always reachable not like most other places where everyone is always in a meeting! Highly recommend these guys!
Hi Spencer, thanks for your review and good luck in your new home.
5/5
GoogleOutstanding service, particularly from our agent Ben who was extremely helpful from start to finish.
Thanks Tom for your great feedback for Ben!
5/5
GoogleIt was a pleasure working Ben and the Ashtons team. They were friendly, professional, and enthusiastic about finding a suitable flat for me and my husband in St Albans. I would highly recommend Ashtons Estate Agents.
Hi Cassandra, thanks for taking the time to post your positive review for us!
5/5
GoogleRating only, no written review.
1/5
GooglePoor customer service, poor communication....just poor all round.
5/5
GoogleVery knowledgeable and make selling property so easy
Hi Sandra thank you so much for your kind review.
5/5
GoogleThis week we completed our house purchase with Ashtons in Stockton Heath. Adam was amazing to deal with. This was a complicated purchase with a number of challenges but Adam was great, staying involved in the process from initial enquiry right through to completion, unlike many estate agents. He was friendly, calm and very quick to manage issues. I couldn’t rate Adam higher. We would happily recommend Ashtons to anyone. Many thanks again!
Hi Matthew thank you so much for your kind review, lovely to hear,
5/5
GoogleStacey was great in post sales chasing up the various solicitors for us. Made life easier.
Thank you for taking the time to leave your feedback David!
4/5
GoogleRating only, no written review.
5/5
GoogleI have had excellent experience with Ashtons recently. I found Nicola Park to be very helpful and a pleasure to work with.
We appreciate your feedback Neil, thank you!
5/5
GoogleA great experiencing buying via Ashtons in Harpenden. Jules Middleton was extremely professional, knowledgeable and helpful throughout the entire process. Thank you:)
Thank you for leaving us a review - enjoy your new home!
5/5
GoogleRating only, no written review.
5/5
GoogleStacey Gorham and all her colleagues have provided invaluable support. Regular contact, accuracy, timeliness and empathy / understanding the stress of selling your home and moving. Highly recommended, thank you.
Hi Trevor, thank you for taking the time to leave a review for Stacey and the Harpenden team. Good luck in your new home.
5/5
GoogleVery professional service. Greg, residential sales manager, very reliable and thorough.
Thanks Junaid for your 5 star feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
