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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,471 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.4 / 5

98

Reviews on Facebook

All 5 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Would like to thank Graham Franks for selling our house quickly, and then when the deal fell through, managing to sell again even quicker. This kept the chain ...Richard, 5 December 2016Read the review from sellers

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Ashtons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

ESTAS

ESTAS

Ashtons and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017

  • 2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners

    • Top 3ESTAS 2017: Sales, South East (Hertfordshire & Middlesex)Harpenden
    • GoldESTAS 2017: Sales, South East (Hertfordshire & Middlesex)St Albans
    • Best in CountyESTAS 2017: Hertfordshire, SalesSt Albans

Source: ESTAS winners lists, as published, linked by year.

EA Masters

Ashtons and its branches won awards at EA Masters in three years, most recently 2022.

EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.

EA Masters by year, 2022 to 2018

Source: EA Masters winners lists, as published, linked by year.

More industry awards: The British Property Awards

The British Property Awards

Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.

British Property Awards by year, 2025 to 2022

Source: The British Property Awards winners lists, as published, linked by year.

Reviews on Google

Showing 1,364 reviews on Google only. Show every review

5/5

Google

Yesterday I moved house after 35 years and the whole experience took around 10 weeks My house was on sale for months with another Agent ..yes they got the viewers in but were not able to convert to a Sale.Adam dealt with the whole thing quickly and professionally and kept me updated at all times.The whole process was not as difficult as anticipated.Thank you Adam for having that "human touch "..I would say if I ever move again I will definitely contact you but that's never going to happen..last and final chapter in the Lakes.Thank you all and mostly Adam for your support and professionalism..

Bernadette · 1 October 2020 · Ashtons London

Agent replied

Thanks for the review, it was our pleasure helping you.

5/5

Google

I have just bought my first house with the help of Adam and the team at Stockton Heath. They gave me constant support the whole way, no matter how many times a I phoned Adam, he was always on the other line answering the abundance of questions I had and going out of his way to meet for early morning viewings. They definitely helped the relive the stress of purchasing a house, I can’t thank them enough.

Oliver · 1 October 2020 · Ashtons London

Agent replied

Hi Oliver thanks for the review hope you are loving the new house :--)

5/5

Google

Great service from the Welwyn team at Ashtons. Friendly, professional, responsive and totally took the stress out of the house-buying process. Would highly recommend them.

Amanda · 10 September 2020 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thanks Amanda for taking the time to leave such great feedback.

5/5

Google

Rating only, no written review.

Jackie · 31 August 2020 · Ashtons St Albans

5/5

Google

Very professional. I got frustrated trying to find a suitable rental in St Albans due to the shortage of decent 2 bed rentals this summer and the bidding wars that were taking place. Theses agent did not play me off against other prospective viewers or force me increase on the asking price to secure a property. All expression of interest put to the landlord and landlord's choice based on what was on paper without been put off by my name and the fact i was a single mother which was my experience from a couple of St Albans landlords and agents. Overall experience with these agents has been very good and will use again. Ms K O

Safia · 22 August 2020 · Ashtons St Albans

Agent replied

Thanks Safia for taking the time to leave such positive feedback.

5/5

Google

I've looked at several houses in St Albans and registered with 6 different Estate Agents. Ashtons are by far the best Estate Agents in the town, I can't recommend them highly enough! They always extremely friendly, very professional and respond to all queries immediately. The agents showing us around the houses are extremely knowledgeable and come prepared with notes to answer any questions that you have. The houses are also priced sensibly compared to other agents. I will definitely be choosing Ashtons to list my property when I come to selling my house!

Nicholas · 1 August 2020 · Ashtons St Albans

Agent replied

Thanks Nicholas for leaving such positive feedback & we're glad you enjoyed the high standard of service Ashtons offers.

5/5

Google

We sold our house though Ashton’s this year. We very pleased with the whole process and professionalism of The Ashton’s Redbourn team. We whole heartedly recommend Ashton’s!

Carly · 30 July 2020 · Ashtons Estate Agency Redbourn

Agent replied

Hi Carly, thank you for your positive review for our Redbourn team.

1/5

Google

Very rude member of staff, unhelpful and disappointing service. Think someone needs to go on a refresher course for customer service & rules and regulations for GDPR / data protection

Jessica · 13 July 2020 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 13 July 2026

Thank you for your feedback, we are sorry that you’ve had a poor experience with our service and as such we’re keen to find out why and resolve any issues you may have had. Unfortunately, we cannot trace your details using your name so if you could please call us on 0333 220 6664 and ask to speak a Team Leader or drop us an email on safemove@yorkshirewater.com with your details and we’ll get in touch to see how we can help. Thank you

5/5

Google

Well done Jamie, he battled through lockdown to find a good tenant. We actually had four offers of which two were accepted and two rejected. Under the circumstances it was exceptional.

Stephen · 16 June 2020 · Ashtons St Albans

Agent replied

Thanks Stephen for taking the time to leave great feedback.

5/5

Google

Richard and his team were extremely helpful at every stage of me buying my first property. I was nervous going in to the process but they made everything straightforward. Special shout out to Louise who was very patient and supportive throughout, thanks Louise.

Johanna · 9 June 2020 · Ashtons St Albans

Agent replied

Thanks for your lovely feedback Johanna

5/5

Google

Extremely impressed with Sam at Ashtons. Very tricky case where he went above and beyond to get the property through to exchange. Definitely recommend!!

Toby · 22 April 2020 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Hi Toby, thanks for your positive feedback for Sam and Ashtons

5/5

Google

My first experience of buying property and I could not have asked for more from Ashtons. From start to finish they were an invaluable source of information and assistance. Incredible servicing and I would definitely recommend Ashtons.

Russell · 22 April 2020 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thanks Russell for your review, we wish you lots of luck in your first home.

5/5

Google

We had a great experience with Ashton, Especially Sam was great; he helped us through the process after accepting the offer on our house. We would definitely recommend.

Rosa · 22 April 2020 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you for taking the time to leave your feedback Rosa!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.

Reviews may appear on more than one platform.

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