5/5
GoogleRating only, no written review.
Trusted Agent profile · Hertfordshire
Verified
Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB345 reviews · 328 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)34 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA177 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN140 reviews · 140 on Google (4.9)3 in the last 90 days
Reviews on Google
Showing 1,364 reviews on Google only. Show every review
Google5/5
GoogleExcellent Estate Agency, they were very thorough throughout the entire process and went over and above what we expected in getting our purchase finalised. Would definitely recommend using Ashtons, and in particular, James Plumb.
Agent replied · 1 June 2024
Thanks Mark for your feedback.
5/5
GoogleThis is a slick operation where the experienced staff are always one step ahead. This is by far the best estate agency I have ever dealt with. I would recommend Ashtons as a Landlord or sale/purchase agency.
Agent replied
Thanks Rob for taking the time to leave such great feedback.
5/5
GoogleWe are new to the UK lettings market and Alexander and the Ashton's St Alban's team were fantastic. Knowledgable, professional and very helpful. Thanks a mil
Agent replied · 27 May 2024
Thanks Sean for your positive feedback.
5/5
GoogleVery quick, professional and efficient service from Jamie NL. Great communication and good team.
Agent replied
Thanks Jonathan for taking the time to leave such positive feedback.
5/5
GoogleRating only, no written review.
5/5
GooglePrompt response throughout the renting process. HIgh visibility on what the next steps, follow up actions are throughout the process. Good renting experience!
Agent replied · 29 April 2023
Thanks Kenneth for taking the time to leave such positive feedback.
5/5
GoogleAshtons provided an absolutely amazing service. I can't thanks Sam Ward enough for his help throughout the process in buying a property listed by Ashtons, he was friendly, professional and made sure things were done. Sam - and every other member of staff I came across during the process - is a huge credit to a very good company.
Agent replied · 21 March 2024
Thanks Jay for your feedback.
5/5
GoogleAbsolutely brilliant helping us buy our first house. We had difficulty with solicitors and Adam helped us all the way. He really does put the client first!
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful in valuing a rental property Thanks
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service from Ashton's especially Emily Morgan for keeping us up to date and informed all the time, I would definitely recommend them to anyone looking to move.
Agent replied · 1 June 2024
Thank you Debbie for your feedback.
5/5
GoogleSam and the team are absolutely amazing. Friendly, knowledgeable and always willing help. Would definitley use these guys again when we come to sell again. 100% recommended.
Agent replied
Thanks Mark for taking the time to leaving such positive feedback.
5/5
GoogleThank You to Andrew and the entire Sales team for thier invaluable assistance in getting our sale completed. We really do appreciate that everyone went the extra mile in these less than normal times and in challenging circumstances to bring the sale to a successful conclusion.
Agent replied
Thank you Julie for taking the time to leave such lovely feedback.
4/5
GoogleRating only, no written review.
5/5
GoogleThe service and professionalism shown by Ashtons team and in particular Jamie has been an refreshing eye opener. My flat was registered for letting on a Tuesday , all formalities were done seamlessly on their user friendly portal and was let by Saturday. Fantastic support and assistance by Jamie. Well done team. Yash Hindocha
Agent replied
Thank you Yash for your kind words.
1/5
GoogleLacks all integrity as a business. Shameful
Agent replied
Hi Kurt, we don't appear to have any of your details on our system, however we would really like to get in touch and discuss your comment further and try and understand why your experience with Ashtons wasn't more positive. Please don't hesitate to contact our St Albans office on 01727 819666, Rob Ash our Associate Director will be happy to discuss in further detail.
5/5
GoogleAshton's were really easy to deal with, and made the process as smooth as possible. Would definitely use again.PositiveResponsiveness, Professionalism
Agent replied · 7 February 2025
Thank you Giles.
1/5
GoogleFar superior Letting Agents in St. Albans. We found contact with Jamie a bizarre and frustrating experience.
5/5
GoogleBought a new home a few months ago via help to buy marketed at Ashtons. Even though we were in the peak of Covid outbreak the process to view was sleek. Verity was our main contact as she was knowledable, passionate for her role and responded almost immediately to any problems we had. We used their recommended solicitor and mortgage advisor and I cannot recommend them all highly enough. Myself and my partner are very happy in our new home and I must also say Oakbridge homes are exceptional in their attention to detail in their product. I cannot recommend Verity, Ashtons, Taylor Walton, Dan Percy and Oakbridge homes highly enough. A cass product all made possible for myself and my partner by a class partnership working well together.
5/5
GoogleAbsolutely brilliant helping us buy our first house. We had difficulty with solicitors and Adam helped us all the way. He really does put the client first!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 2015
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
EA Masters by year, 2022 to 2018
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
More industry awards: The British Property Awards
The British Property Awards
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
British Property Awards by year, 2025 to 2022
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Ashtons to help?
Send Ashtons a message.
Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
