5/5
GoogleGreat viewing experience with Amanda! Really go into details of all information I need!!
Agent replied
Thank you so much for taking the time to leave us a review Dennis - your feedback is very much appreciated!
Trusted Agent profile · Hertfordshire
Verified
Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB345 reviews · 328 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)34 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA177 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN140 reviews · 140 on Google (4.9)3 in the last 90 days
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 2015
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
EA Masters by year, 2022 to 2018
2022 4 Gold across four branches EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Welwyn Garden City branchWelwyn Garden City
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Harpenden branchHarpenden
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, St Albans branchSt Albans
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Redbourn branchRedbourn
2021 4 Gold across four branches EA Masters 2021 winners
- GoldEA Masters 2021: Best Estate Agent Guide 2022 Gold Award, Welwyn Garden City branchWelwyn Garden City
- GoldEA Masters 2021: Best Estate Agent Guide 2022 Gold Award, Harpenden branchHarpenden
- GoldEA Masters 2021: Best Estate Agent Guide 2022 Gold Award, St Albans branchSt Albans
- GoldEA Masters 2021: Best Estate Agent Guide 2022 Gold Award, Village & Country branchRedbourn
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
More industry awards: The British Property Awards
The British Property Awards
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
British Property Awards by year, 2025 to 2022
2025 1 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Letting Agent in HarpendenHarpenden
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Letting Agent in HarpendenHarpenden
2022 1 Gold The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Letting Agent in HarpendenHarpenden
Source: The British Property Awards winners lists, as published, linked by year.
Reviews on Google
Showing 1,364 reviews on Google only. Show every review
Google5/5
GoogleColin Hickey from the lettings team has been great! Very responsive, considerate & got our property from marketed to let in double-quick time with no fuss. Thanks Colin!
Agent replied
Thank you so much for the kind review David!
5/5
GoogleVery good Estate Agent. Great service from start to finish. Used Astons for rental side of the business. I dealt with Colin and found him very professional. I would 100% recommend Ashtons. Would definitely use Ashtons to sell.
Agent replied
Thank you so much for taking the time to leave your 5* review Grainne, it's much appreciated. I will pass your kind words on to Colin and our Lettings team, who will be absolutely delighted. All the very best, the Ashtons team.
4/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thank you so much for taking the time to leave us a review James - it's much appreciated!
2/5
Googleno thank you.
Agent replied · 30 July 2023
Dear Mr Woodmore, we are sorry to hear of your recent thoughts. Ashtons focuses on building relationships with our customers and we would be happy to discuss any concerns you have. If you would like to contact the Redbourn office on 01582793555 we would be happy to discuss further with you. Many thanks, the Ashtons team.
5/5
GoogleReally good service from Ashtons; Emily in particular was extremely helpful
Agent replied · 27 May 2024
Thank you so much for your 5* review Sam - we're absolutely delighted to hear your feedback and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleA great service and worked hard to seal a good price and to push the sale through. Ended up completing sooner than promised and were very responsive whenever I needed to speak with someone.
Agent replied · 25 May 2024
Hi Michael - we were thrilled to read your feedback and very much appreciate you taking the time to share your experience with Ashtons! We hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleRating only, no written review.
Agent replied
Thank you so much for taking the time to review Adam
5/5
GoogleRating only, no written review.
5/5
GoogleWe were really impressed by the Ashtons team throughout the sale process of our property. Also we would like to give a special mention to Emily for being instrumental in helping us find our next home.
5/5
GoogleStaff at Ashtons are very professional and friendly. Special thanks to Rebecca and Amanda for their outstanding services. They were always able to give me valuable advice and were responsive when handling my requests. My whole transaction process was quick and smooth.
Agent replied
Thank you so much for your fantastic review - we are always delighted to hear feedback from our clients. We're so pleased that the team were able to make your move journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleI purchased a property via Ashtons, and the whole experiences are excellent. Ashtons has professional service and fantastic teams, which make the purchase smooth. Each time, the communication with Alix or other members is quick and reliable. Rebecca followed and chased my case with both solicitors very frequently, and she kept me well informed. Their service is superb.
Agent replied
Thank you for your 5* review Eric - we are absolutely delighted to hear that Alix, Rebecca and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.
5/5
GoogleVery responsive and professional agency. We rented twice with their help and each time they were very supportive and professional.
Agent replied
Thank you for you for taking the time to leave your fantastic review Ana. I will pass your feedback on to the team, who will be absolutely delighted to hear that they were able to make your move journey as smooth as possible! All the best, the Ashtons team
5/5
GoogleRating only, no written review.
Agent replied
Thanks very much for taking the time to leave Ashtons a review Peter - your kind feedback is much appreciated. All the best, the Ashtons team.
5/5
GoogleAshtons staff at both Harpenden and Redbourne are amazing. The whole process was made 1000x easier with the support from Tracie and Rebecca, who go above and beyond. The company will always ensure someone responds to your emails or returns …
Agent replied · 26 May 2024
Thank you for taking the time to leave us such a fantastic review! We pride ourselves on our exceptional service and we're delighted to hear that the team were able to help you with your move journey. Thank you again for your feedback - we look forward to seeing you again!
5/5
GoogleI would highly recommend Ashtons in Redbourn. They have been extremely helpful and professional in dealing with both our sale and purchase. Emily Morgan has always responded very quickly to any queries or concerns with a friendly, …
Agent replied · 11 June 2024
Hi Steph, thank you so much for your fantastic review! We wish you all the very best in your new home.
5/5
GoogleExcellent service from beginning to end from Ashtons in Redbourn. Helpful, professional and very responsive. We were kept informed and updated at all stages. Throughout lockdown the high standard of service and care continued and ideas …
Agent replied
Good morning Linda and a huge thank you for your wonderful review. Our Redbourn team will be absolutely delighted with your feedback!
5/5
GoogleWe found when using Astons they where very supportive in renting our property out and the procedures that needed to happen. Our calls where always returned by Alf Ciraolo and anything needing explantation …
Agent replied · 7 June 2024
Thank you for taking the time to leave such positive feedback, we're pleased you've had a great lettings experience with Ashtons.
5/5
GoogleI found the Ashtons Estate Agency to be very professional and supportive during what turned out to be a prolonged house moving experience as a result of some legal issues with our sale. The process of viewing and agreeing a price for our …
Agent replied
Thanks Charlotte for your feedback
5/5
GoogleHighly recommend Ashtons in Redbourn. We recently bought our house through them, and they were professional and thorough from the outset. We worked closely with Emily Morgan and she was absolutely amazing. She worked unbelievably hard to …
Agent replied · 1 June 2024
Thanks Sarah for your great feedback.
5/5
GoogleGreat service from start to finish. Staff are all well trained and verz friendly and helpful, one feels welcome. Easy to use website, too, also for Maintenance issues, very short turn around time, they react almost instantly and get things …
Agent replied · 13 June 2024
Thank you Iris for your great feedback.
5/5
GoogleIn recognition of Ashtons St Albans' team dedication and professionalism, I would like to write to say a big “Thank You!” to you and your team. My family has just arrived St. Albans and settled down into our new home, and we are extreme …
Agent replied · 8 June 2024
Thanks for taking the time to leave such fantastic feedback Tony, we hope you & your family are enjoying St. Albans life and settling nicely in your new home.
5/5
GoogleEveryone we dealt with at Ashtons knew what the property they were marketing inside out, every question was answered and I felt in safe hands. No over the top sales pitch and through the sales progression stage Louise was honest and kept …
Agent replied · 30 May 2024
Thank you for your 5* review Kathryn - we are absolutely delighted to hear that Louise and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future.
5/5
GoogleWe couldn't recommend Louise Walker highly enough who has been assigned to our case for a house purchase and all we can say is that we have been SO LUCKY to have her looked after our case or the whole process would have been a lot more …
Agent replied · 17 June 2024
Hi Cail, thank you for taking the time to leave your review - we'll be sure to pass your kind words on to Louise. We absolutely agree that she is an exceptional member of the team and we're delighted to hear she was able to help you so … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
