5/5
GoogleRating only, no written review.
Agent replied
Thank you so much for your fantastic rating Steve - it's much appreciated!
Trusted Agent profile · Hertfordshire
Verified
Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB345 reviews · 328 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)34 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA177 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN140 reviews · 140 on Google (4.9)3 in the last 90 days
Reviews on Google
Showing 1,364 reviews on Google only. Show every review
Google5/5
GoogleStaff very helpful.
Agent replied
Thanks Jamie
5/5
GoogleAs the buyer for a property sold by Ashtons, I dealt with Greg. Very professional, honest and transparent. He went above and beyond and delivered great service on his end. A great asset to Ashtons. Thanks again Greg!
Agent replied
Thank you for your feedback Mujtaba
5/5
GoogleRebecca at Harpenden Astons has been on the end of a phone when needed with valuable help and advice. We would recommend Ashtons Harpenden.
Agent replied · 25 May 2024
Thank you for your 5* review Pippa - we're absolutely delighted to hear that Rebecca and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future!
5/5
GoogleRating only, no written review.
Agent replied
Thank you so much for taking the time to leave your 5* review Natasha - we're delighted to see your feedback!
5/5
GoogleAshtons managed the sale of our property. They were professional and helpful especially when issues arose in the process. At all times, we were dealt with in a friendly manner by all the satff we came into contact with. We would recommend using them.
Agent replied · 30 May 2024
Thank you for the fantastic review, Geoff. We pride ourselves on making the sale process as smooth as possible for our clients, even when difficulties arise, so we're absolutely delighted to hear the team were on hand to help here. We hope to work with you again in the future!
5/5
GoogleAll handled very professionally and having an assigned member of staff that you deal with all the way through gave me confidence that no matter what problems occurred-and there were a few it would all be handled for me.
Agent replied · 3 June 2024
Hi Chrissy. Thank you so much for your 5* review - we're delighted to hear your feedback and hope to work with you again in the future!
5/5
GoogleRating only, no written review.
Agent replied · 18 March 2026
Thank you so much for your 5* rating Toby - it's made our day!
1/5
GoogleRating only, no written review.
Agent replied
Hi Edward, I'm sorry to hear about these issues regarding your tenancy. Our Lettings team have advised me that this property is a landlord self-managed property, meaning your landlord completes all their own maintenance and collections, and … More
5/5
GoogleAshtons were terrific. We were looked after by Rebecca Allingham as Sales Progressor, she was responsive and proactive when acting on our behalf. We had very mixed experiences with other estate agents during the process of purchasing our Property and appreciated the fact that everyone at Ashtons was knowledgeable and professional.
Agent replied
Hi Keiren. We're absolutely delighted to hear your feedback about the Ashtons team - thank you so much for taking the time to leave your review.
4/5
GoogleRebecca at Ashtons in Harpenden did a great job on our house sale in Harpenden. She was incredibly responsive and very supportive in resolving a potential hick up with the sale.
Agent replied
Thanks for the great review Peter!
5/5
GoogleCould not recommend Ashtons more highly. They are stand out the best estate agents in Hertfordshire. Highly professional, second to none customer service and fast turnaround on genuine buyers who are ready and able to proceed. Special call out & huge thanks to Rebecca, Richard & Sam, they are a real asset to Ashtons.
Agent replied
Hi Nicola - thank you so much for your incredible feedback. I will pass your feedback on to Rebecca, Richard and Sam - who will be absolutely delighted and we do hope to work with you again in the future!
5/5
GoogleExcellent service. Rebecca kept me fully informed without pestering me and also did a lot of chasing up with the other parties which was greatly appreciated and definitely made things happen on time when things appeared to stall. Would happily recommend.
Agent replied · 23 May 2024
Thank you for taking the time to post a review Sophie - we're absolutely delighted to hear your wonderful feedback!
5/5
GoogleRebecca at Ashtons helped ensure our purchase went through smoothly. Even though there were many bumps along the way, she kept a steady line of communication and helped usher the process through to a successful purchase! Could not recommend highly enough!
Agent replied · 25 May 2024
Thank for you for taking the time to leave your fantastic review Julian. I will pass your feedback on to Rebecca and the team, who will be absolutely delighted to hear that they were able to make your move journey as smooth as possible!
5/5
GoogleRating only, no written review.
Agent replied
Thanks very much for taking the time to leave Ashtons a review Peter - your kind feedback is much appreciated. All the best, the Ashtons team.
5/5
GoogleHappy customer. Thank you Colin for the professional and responsive service. Keep it up.
Agent replied · 6 June 2024
Thank you for you for taking the time to leave your fantastic review. I will pass your feedback on to Colin and the team, who will be absolutely delighted to hear that they were able to make your experience as smooth as possible! All the best, the Ashtons team
5/5
GoogleWe are so grateful to Rebecca, Sam and the entire Ashtons team for helping us with our home purchase :) We couldn't have done it without them. Thoroughly recommended :)
Agent replied
Hi Alex, thank you so much for taking the time to leave Ashtons a review. Your fantastic feedback is much appreciated - Rebecca, Sam and the team will be absolutely delighted to hear they were able to make your move journey a positive experience and we wish you all the very best in your new home!
5/5
GoogleColin and the team have been excellent during the whole process. He has been very accommodating in my out of hours demands (viewings and over the phone). The support you receive in getting things ready for the new house - I didn’t know was offered or possible. An easy 5 stars.
Agent replied · 4 June 2024
Thank you so much for taking the time to leave your fantastic feedback. I will pass your kind words on to Colin and the team, who will be absolutely delighted. All the very best, the Ashtons team.
4/5
GoogleRecently rented a house through Ashtons in Harpenden. They were all helpful, professional and responsive throughout. Colin Hickey was excellent and Amanda was also brilliant. Thanks guys.
Agent replied
Thank you so much for taking the time to leave your fantastic feedback John. I will pass your kind words on to Colin and Amanda, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleThank you Jules for going above and beyond. I bought through Ashtons and it was a very efficient process - we managed to get to exchange within 3 weeks from the date the offer was submitted. I appreciated the regular updates and professionalism throughout in the above purchase and since then to date.
Agent replied
Hi Katie, thank you so much for taking the time to leave Ashtons a review. Your kind feedback is much appreciated - Jules and the team will be absolutely delighted to hear they were able to make your move journey a positive experience and we wish you all the very best in your new home!
5/5
GoogleExcellent; efficient and very helpful along the way
Agent replied
Thank you for leaving Ashtons a 5-star rating Alex, it’s truly appreciated!
5/5
GoogleCan't fault Ashtons, Harpenden. I dealt for the most part with Colin. First class service from start to finish. Highly recommended.
Agent replied
Thank you so much for your fantastic review - we are always delighted to hear feedback from our clients. We're so pleased that Colin and the team were able to make your property journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleI have to say, after selling properties in this area, I cannot thank Amanda enough, not only for being professional, but also being human. Her integrity is next level, and her honesty is fab. I’m so grateful that she’s sold several of my properties without fanfare but just cracks on and does what she does best. Thanks, Amanda!
Agent replied · 8 June 2024
Thank you so much for your kind words, Louie-Mae. We really appreciate you taking the time to share your review, and we agree, Amanda is a true gem to have on our team! We very much hope to work with you again in the future.
5/5
GoogleGreat experience selling via Ashtons. Thank you Rebecca, you were excellent managing through the sale process. Thank you to you and the Ashtons team!
Agent replied
We just wanted to say a quick thank you for taking the time to review your experience with Ashtons. We love to hear such positive feedback! All the best, the Ashtons team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 2015
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
EA Masters by year, 2022 to 2018
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
More industry awards: The British Property Awards
The British Property Awards
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
British Property Awards by year, 2025 to 2022
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Ashtons to help?
Send Ashtons a message.
Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
