5/5
GoogleRating only, no written review.
Agent replied · 24 June 2023
Thanks so much for your 5* review Peter.
Trusted Agent profile · Hertfordshire
Verified
Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB345 reviews · 328 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)34 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA177 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN140 reviews · 140 on Google (4.9)3 in the last 90 days
Reviews on Google
Showing 1,364 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 24 June 2023
Thank you so much for taking the time to leave your 5* review Sam - it's much appreciated. All the best, the Ashtons team
5/5
GoogleI could not recommend Ashtons St Albans enough. From the very start to the end of the process they were very professional and responsive, Louise worked tirelessly on what ended up being a 'nightmare chain' to make all the sales/purchases happen. Thank you Louise!
Agent replied · 5 June 2024
Hi Joana, thank you so much for taking the time to leave Ashtons a review. Your kind feedback is much appreciated - Louise and the team will be absolutely delighted to hear they were able to make your move journey a positive experience and we wish you all the very best in your new home!
5/5
GoogleReceived a friendly, professional service from all staff that I have dealt with in the lettings team to help me secure a new rental property.
Agent replied · 12 June 2024
Hi Robert - thank you so much for your fantastic feedback. I will pass your kind words on to our Lettings team, who will be absolutely delighted, and we do hope to work with you again in the future!
1/5
GoogleAn absolute nightmare company. They let the house next door, and although the tenants have recently moved out, we still have a damaged fence where their child climbed over, and over grown hedges that need sorting. I certainly wouldn't recommend them.
Agent replied
Hi Yvette, I’m sorry to hear your feedback regarding this property. However, I have spoken to our Lettings team who have reassured me that both the broken fence and garden at this property are currently being addressed as a priority. I … More
5/5
GoogleIt was my first experience to rent a flat in the UK. All procedure was managed very professionally, smoothly and stress-free. Special thanks to Alexander Gorton. I highly recommend Ashtons.
Agent replied
We just wanted to send over a quick message and thank you for your kind words Nilay. We're thrilled to hear that we were able to make your first experience renting a flat here in the UK a positive one, and thank you again for taking the time to leave us such a fantastic review!
5/5
GoogleProfessional, reliable and courteous service. Very satisfied.
Agent replied · 27 June 2024
Thank you so much for your 5* review - we're absolutely delighted to hear your feedback and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleSandy and team were very quick and on the case. Sorted very quickly with minimum fuss which is what we all want
Agent replied
Thank you for the great feedback Ross - we really appreciate you taking the time to share your experience with us.
5/5
GoogleJamie is professional and responsible. He helps to solve all the problems during the renting process. Jo is nice and helpful in the viewing. The place is exactly the same as the virtual tour. There is also a concierge service helping out all we need during moving. Excellent service and experience.
Agent replied · 5 June 2024
Thank you so much for taking the time to leave us a review Demi. We're absolutely thrilled to hear that Jamie, Jo and the team were on hand to ensure you're move journey was as smooth as possible!
1/5
GoogleEstate agents that encourage deceit and gazumping.... would not recommend. Very disrespectful
Agent replied
Hi Jonathon, We are, of course, very disappointed to see your feedback above. I have spoken with the team looking after this sale who have confirmed that … More
5/5
GoogleVery competent, efficient and outstanding service Their team is very friendly, reliable and well motivated
Agent replied
Hi Tina, thank you so much for your fantastic review. You have summed up perfectly everything we strive our service to be so it's especially wonderful to hear that we've hit the mark. Thanks again!
4/5
GoogleJamie and the guys did a great job renting our flat. Always speedy and responsive.
Agent replied · 25 June 2024
Thanks so much for taking the time to leave us a review Peter - it's much appreciated.
5/5
GoogleI recently sold and bought a house with Ashtons and they were truly excellent from start to finish. We felt really looked after, their customer service was second to none, with such regular, friendly, helpful communication throughout. They worked really hard for us and I would 100% recommend them.
Agent replied · 27 June 2024
Thank you so much for sharing your positive experience with us Gayle. We're thrilled to hear that you would recommend us to others and we wish you all the very best in your new home.
5/5
GoogleRating only, no written review.
Agent replied · 24 June 2023
Thank you for leaving Ashtons a 5-star rating Christopher, it’s truly appreciated!
5/5
GoogleVery professional, complete understanding of the market and very efficient with the documentation process.
Agent replied · 29 April 2023
We just wanted to say a quick thank you for taking the time to review your experience with Ashtons Jason. We love to hear such positive feedback! All the best, the Ashtons team
5/5
GoogleHandled the sale of the property I was buying, not even my estate agent but I found them super helpful, great service and post-sales team member Rebecca kept me sane through a challenging process
Agent replied · 29 April 2023
Hi Eleesha, thank you so much for the lovely feedback. We're delighted to hear that the team were able to make your move journey a smooth and happy one and we do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleSandy and Elliot are friendly and professional. Though I finally got a flat from another agency, I am so glad to meet them because they were always very efficient and helpful to answer my questions.
Agent replied · 29 April 2023
Thank you so much for taking the time to leave your fantastic feedback Ada. I will pass your kind words on to Sandy and Elliot, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleI have used Ashtons to both buy and let property and they have been exceptionally friendly and profressional. They are quick to respond to any queries and are quite transparent with the range of services they provide.
Agent replied · 29 April 2023
Hi Oliver. We just wanted to say a quick thank you for taking the time to review your experience with Ashtons. We love to hear such positive feedback! All the best, the Ashtons team
4/5
GoogleEven though we were very stressed, Ambia and Adam helped to reassure and calm our stresses
5/5
GoogleRichard and the team at Ashtons were very easy and friendly to work with and made the whole process very smooth. They understood our needs and made sure that we were looked after throoughout the whole process. Thanks for a great service!
5/5
GoogleAdam and the team at Ashtons are extremely professional and definitely go above and beyond. Adam in particular was brilliant, always helpful, and goes the extra mile. Having used Ashtons three times now, I would definitely recommend them.
5/5
GoogleAdam has been a delight to work with, as has the whole team at Ashtons, going the extra mile to make things happen despite difficult Covid regulations.
5/5
GoogleThank you very much to Adam for his friendly and efficient service.
5/5
GoogleWe've had a great experience buying and selling through Ashtons - in fact they were the easily the best part of a very difficult process. The whole team at the Harpenden office were professional, pro-active and responsive.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 2015
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
EA Masters by year, 2022 to 2018
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
More industry awards: The British Property Awards
The British Property Awards
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
British Property Awards by year, 2025 to 2022
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
