★★★★★ 5/5
GoogleWe can't thank Ashtons enough for their amazing support when we had issues with our landlord and problems in the property we were in.
Nicole in particular was an absolute star! We can't thank her enough for her professionalism and incredible communication with us. We would definitely recommend Ashtons Welwyn Garden City to anyone. Thank you!
Lauren · 4 July 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 8 July 2026
Thank you Lauren for your 5* review. We're delighted to hear that Nicole was able to support you and will pass on your kind comments to her, she will be so pleased with your feedback. We appreciate your recommendation and hope to be able to work with you again in the future. Best wishes, the Ashtons team.
★★★★★ 1/5
GoogleExtremely disappointed with our experience.
We initially offered £460,000 on a property which was rejected before increasing our offer to £485,000 the same day. We were then told the sellers wanted time to think because there was another offer on the table and that they wanted to honour the other buyers' second viewing before making a decision. We were told we would receive an update on the Monday.
On Monday, we were informed that the sellers had decided to proceed with the other buyer. When my husband asked what our position was and whether we had any options, we were told that Friday had been the deadline for best and final offers.
This was the first time we had heard anything about a best and final deadline. At no stage during the negotiations were we told that Friday would be the final opportunity to submit our highest offer. We were simply told the sellers wanted time to consider both offers after the Saturday viewing and would update us on Monday. Had we been given the same information, we would have approached the process very differently.
When I raised these concerns with Tony, the Evaluations Manager, they were dismissed. Rather than acknowledging that this crucial information had never been communicated to us, he became defensive and focused solely on the fact that we hadn't increased our offer sooner completely missing the point.
To make matters even more confusing, after being told on Monday that the sellers had accepted another offer, we asked whether we could increase ours to £491,000. We were told that doing so would be "morally incorrect" because the sellers had already accepted an offer. It is therefore difficult to understand how we can simultaneously be criticised for not increasing our offer sooner, yet also be told it would have been morally wrong to increase it once we were finally made aware of the supposed best and final process.
We weren't asking for special treatment. We simply expected a transparent, fairly managed process where all serious buyers were given the same information at the same time.
Whether or not we would have secured the property is beside the point. The lack of transparency, inconsistent communication and dismissive handling of our concerns have left us with very little confidence in this agency's professionalism.
Bianca · 4 July 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 1 July 2026
We understand how disappointing it is to miss out on a property, particularly in a competitive situation where there are multiple interested parties.
In this case, the seller received more than one offer and ultimately chose to proceed with a buyer who had submitted a higher offer following their initial viewing, and later confirmed their position after a second visit. All offers, including your revised offer submitted after the weekend, were presented to the seller for consideration.
We note your concerns regarding communication around the process. Our approach is always to ensure buyers are kept informed and given the opportunity to put forward the strongest offer they are comfortable with. At no point were you prevented from increasing your offer, and you did so again after the weekend.
We are confident that the process was handled appropriately, although we will reflect on your feedback regarding communication.
We wish you the very best and would be more than happy to support you further with your property search.
★★★★★ 5/5
GoogleRating only, no written review.
Kristian · 3 July 2026 · Ashtons London
★★★★★ 5/5
GoogleI wanted to say a massive thank you to Lauren, the Home Move Consultant, for all her help throughout the process. She has been exceptionally helpful. She is genuinely one of the best people I have worked with in this kind of process, and her support really stood out.
Thank you again, Lauren. Your help has been hugely appreciated!
Elif · 1 July 2026 · Ashtons Estate Agency Harpenden
Agent replied · 15 June 2026
Thank you Elif for taking the time to share your feedback. We're thrilled to hear that Lauren provided such exceptional support throughout your move. She is a valued member of our team, and we're delighted that her dedication and helpfulness made such a positive impact on your experience. We'll be sure to pass on your kind words to her and wish you all the very best for the future, the Ashtons team.
★★★★★ 5/5
GoogleWe were extremely happy with the service we received from Ashtons estate agent in Redbourn, who worked hard at all stages of our sale to ensure things moved along smoothly and quickly. The cooperation agreement with Taylor Walton solicitors worked very efficiently indeed. We were particularly happy with the service from Emily Morgan, Andrew the branch manager and Willow who made regular contact to ensure everything was running smoothly. A great service all round.
Anne · 14 June 2026 · Ashtons Estate Agency Redbourn
Agent replied · 15 June 2026
Thank you Anne for your wonderful feedback. We're delighted to hear that you were so pleased with the service provided by our Redbourn team throughout your sale. Emily, Andrew, and Willow will be thrilled to know their support and regular communication made a positive difference to your experience. We're pleased that the collaboration with Taylor Walton Solicitors helped ensure a smooth and efficient process too. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleWe recently sold our home and purchased our new one through Ashtons, and we honestly couldn’t have asked for a better estate agent.
From start to finish, Cathy and her team were professional, knowledgeable, responsive, and incredibly supportive. Their marketing was excellent, they kept us updated throughout, and they were always available to answer questions and offer advice.
Our move involved multiple properties in a chain, with several properties also being sold through Ashtons, and the team did an outstanding job of keeping everyone informed and managing communications between all parties. They worked tirelessly behind the scenes, liaising with solicitors, buyers, and sellers to keep things moving and overcome challenges as they arose.
What really stood out was how much they genuinely cared. Moving house can be stressful, and there were times when we needed reassurance and support, but Cathy and the team consistently went above and beyond. Their professionalism, attention to detail, and commitment to delivering the best outcome for their clients was evident throughout.
We are so grateful for everything they did to help get us over the line and into our new home. We wouldn’t hesitate to recommend Ashtons to anyone looking to buy or sell a property. Thank you, Cathy and team, your hard work, dedication, and kindness made all the difference
Sara · 13 June 2026 · Ashtons London
★★★★★ 5/5
GoogleAs Usual outstanding customer service from start to finish. Have Dealt with Michael for over 30 years now the only estate agent to use for the personal professional service.
Thank you Michael to you and your team.
Kevin · 3 June 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 8 June 2026
Thank you Kevin, I really appreciate your support and writing this review.
I’m pleased the sale has now gone through and as ever it was a pleasure helping you.
Many thanks from the whole team.
Regards
Michael
★★★★★ 5/5
GoogleBrilliant check out experience recently. Nicole was prompt at every step of the way helping me make sure that both informing my landlord, agreeing an exit date and the check out itself was really smooth. I’d like to massively thank her and recommend Ashtons to anybody
Rahul · 2 June 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 15 June 2026
Thank you Rahul for taking the time to leave us a review. We're so pleased to hear that Nicole made your checkout experience smooth and stress-free from start to finish. We'll be sure to pass on your kind words to her. We appreciate your recommendation and wish you all the best, the Ashtons team.
★★★★★ 1/5
GoogleWould not use their renting/letting service if you paid me. Kirsty is absolutely dreadful, rude, abrasive and arrogant. She made mistakes with how the property was advertised from an offer perspective and then doubled down rather than admit that she’d made a mistake. She interrupted me every time I tried to explain her mistake. I ended up hanging up on her because she's so infuriating.
Just admit you messed up????
Two days before the start date, they try and hit you with last minute ridiculous fees for things such as taking an inventory and getting the property in a professionally clean state. Awful, awful, awful.
Avoid at all costs.
To be absolutely fair, their sales department is fantastic. It is professionally run and they are very polite and courteous. Such a shame the lettings team is dog awful.
James · 1 June 2026 · Ashtons Estate Agency Harpenden
Agent replied · 15 May 2026
While Ashtons are always open to constructive feedback regarding our service, we strongly refute the characterisation of our colleague and will not tolerate unwarranted insults or aggression towards our team members. Both our Managing Director and Lettings Director have reviewed your concerns in detail, alongside email communication from your partner, who is the client in this matter. We are satisfied that our team acted professionally and in line with both company standards and legal requirements.
In relation to the points raised, we will not support any landlord acting outside of the law or the requirements of the Renters' Rights Act. We actively advise on best practice, including the importance of professional inventories and ensuring properties are presented in a clean and well-maintained condition prior to the commencement of a tenancy.
In this case, the property was not presented in a suitable condition at the point of move-in. As such, the recommendations made were not last-minute additions, but necessary steps required to ensure compliance and to provide a fair and appropriate standard of cleanliness for incoming tenants.
We are confident that at all times we have communicated openly, fairly and in good faith while acting in accordance with both our professional obligations and legal responsibilities.
★★★★★ 5/5
GoogleI recently bought a property in St Albans through Ashtons. The service and attention to detail I received was exceptional. From my original contact everyone that was involved in my purchase were professional and very knowledgeable. The initial viewings were very impressive with the agent well briefed on the properties. They also listened to my wish list and found properties that fitted my brief. They were very flexible with appointments and arranged second viewings seamlessly. Once I was prepared to make an offer Ryan in the St Albans handled the initial stage. He was professional, friendly and was always available to answer any of my queries. The purchase was then handed to Hannah in the Harpenden office and again the service she provided was second to none. It made the experience very straightforward and actually quite enjoyable!
If you’re considering buying a property in St Albans I cannot recommend Ashtons highly enough. Exceptional service, amazing staff and the best Estate Agent I’ve ever dealt with.
Thank you….I love my new home!!
Rob · 1 June 2026 · Ashtons Estate Agency Harpenden
Agent replied · 13 May 2026
Thank you Rob for your wonderful review, we're delighted to hear that Ryan, Hannah and the rest of the team were able to make your recent property journey such a positive experience! We will pass on your kind comments to the team, they will be so pleased with your feedback. We wish you lots of happiness in your new home and look forward to working with you again in the future. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleHelpful and friendly from all the team across the whole sale process. Got the property uploaded quickly and promoted it well. Good communication during the exchange period. Cannot fault them.
Amber · 1 June 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 8 June 2026
Thank you for taking the time to review our agency.
Best wishes
Michael
★★★★★ 5/5
GoogleFantastic service from Ashtons estate agents Stockton Heath who recently marketed and sold my house in Appleton. Cathy the manager has an amazing positive and enthusiastic attitude, always responded to any questions and queries, and went out of her way to help me with viewing potential purchases as well, and chase things up along the way. Mollie gets a mention too, great attitude too. Thank you Cathy and your team!
Anthony · 27 May 2026 · Ashtons London
★★★★★ 5/5
GoogleI cannot recommend Michael Anthonys enough. This is now the second property I have dealt with Andy, and my first time dealing with Kristina from the Sales Progression Team, and once again the service was absolutely outstanding.
Throughout the process there were several issues and delays, which were due to my own personal circumstances, but I honestly cannot thank Andy and Kristina enough for the patience, understanding and support they showed throughout. Rather than making things stressful, they took the time to help me navigate every step of the process and were always there to guide and reassure me.
The communication from both of them was exceptional. I was regularly kept updated, they were always emailing, checking in, and ensuring I knew exactly what was happening. I genuinely felt like they cared and wanted the best outcome for me and my family, rather than just treating it as another sale.
Buying a house can be a stressful journey, but Andy and Kristina made a huge difference. Their professionalism, dedication, patience and support are the reason we managed to get this over the line.
From the bottom of my heart, thank you both. You have helped us secure what will be our forever family home, and that means more than words can express. I will always be grateful.
Afzaal · 25 May 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 8 June 2026
Afzaal, it has been a pleasure helping you get your forever home.
Andy and Kristina genuinely care and ensure everyone is updated and informed throughout the transaction.
May all the team at Michael Anthony Aylesbury wish you many happy years ahead in your new home.
Regards
Michael
★★★★★ 5/5
GoogleThe Ashtons team is incredible. Every person I have interacted with has been friendly, helpful and knowledgeable. What I love most is how human they are, it's not just about making a sell for them but they truly value their customers in their journey, whether that be in selling, buying or renting their home. Highly, highly recommend!
Emerald · 19 May 2026 · Ashtons Estate Agency Harpenden
Agent replied · 15 June 2026
Thank you so much Emerald for your kind words and recommendation. We're delighted to hear that the Harpenden teams friendly, knowledgeable, and personal approach made a positive difference to your experience. Supporting our clients through every stage of their property journey is what matters most to us, and we truly appreciate your trust and support. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleWe had a really positive experience with Ashtons while searching for our new flat. From the start, the team was professional and genuinely helpful throughout the entire process. …
Robin · 16 May 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 16 September 2026
Thank you Robin for your lovely feedback! We’re so pleased to hear you had a positive experience with the team, Chris will be delighted to know his clear communication and support made the process feel smooth and well-managed. Wishing you the very best in your new home, the Ashtons Team
★★★★★ 5/5
GoogleWe had a really positive experience with Ashtons while searching for our new flat. From the start, the team was professional and genuinely helpful throughout the entire process.
Chris in particular was excellent, he kept communication clear and consistent, always making sure we were updated at every stage. He was quick to answer any questions we had and made what can often be a stressful process feel straightforward and well-managed.
Robin · 9 May 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 28 April 2026
Thank you Robin for your lovely feedback! We’re so pleased to hear you had a positive experience with the team, Chris will be delighted to know his clear communication and support made the process feel smooth and well-managed. Wishing you the very best in your new home, the Ashtons Team
★★★★★ 5/5
Googleextremely professional people, Kate went the extra mile and we couldn't be happier with the service. I definitely recommend.
Arthur · 8 May 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 8 June 2026
Thank you Arthur.
Kate is a very experienced and competent team member who cares about attention to detail.
We are all so grateful for your kind words.
Regards Michael
★★★★★ 5/5
GoogleHad a really positive experience with Ashtons WGC branch particularly with Chris Haws who was extremely brilliant! From start to finish Chris was professional, super responsive and genuinely supportive to get everything over the line.
Ashley · 7 May 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 13 May 2026
Thank you Ashley for your 5* review. We will pass on your kind comments to Chris who will be delighted to hear you were so pleased with the service he was able to provide. Wishing you all the best, the Ashtons team.
★★★★★ 1/5
GoogleWe had a very disappointing experience with Ahtons while attempting to purchase a property. Throughout the process we repeatedly asked about the tenure and were consistently told it was share of freehold. Not once were we informed that the property was actually leasehold with less than 40 years remaining, information that only came to light after the memorandum was issued.
This is a material fact that directly affects both the value and the mortgageability of a property. Had we been given accurate information from the beginning, especially after asking multiple specific questions, we would never have proceeded. Ahtons were fully aware of the stressful, time-sensitive situation we were in, yet still failed to provide this essential information upfront.
As a result, we lost time, money, and the opportunity to pursue another property. Our experience reflects a serious lack of transparency and professionalism, and we would urge future buyers to be extremely cautious.
Ines · 7 May 2026 · Ashtons Estate Agency Harpenden
Agent replied · 13 May 2026
We are sorry to hear that you were disappointed with your experience, however, we would like to clarify a number of points.
The property was marketed as having a share of freehold, which is correct and this was clearly stated within the property description. At no stage did we intentionally misinform you regarding the tenure.
As explained, there is an underlying lease, which the current owner is in the process of extending with the other owners in the block, with whom they share the freehold by mutual agreement.
We appreciate that this may ultimately have affected your decision to proceed and we understand the frustration that can arise when a transaction does not progress. However, the information provided regarding the tenure was accurate and transparent throughout the process.
We wish you all the best with your onward search and would be happy to assist with any future enquiries.
★★★★★ 3/5
GoogleI let my property with them. Pretty good at finding a tenant. Not so responsive after and a bit disorganised in communication which is frustrating and stressful. Comes with the territory I guess. (Update: had a call from director of Lettings who is working to improve responsiveness and tighten up the service. Fair play and I appreciate the outreach)
Dom · 5 May 2026 · Ashtons St Albans
Agent replied · 26 August 2023
Thanks for your feedback Dom, and for your time on the call yesterday following your review. Ashtons work hard to find suitable tenants and we are pleased you found this satisfactory. Move-in is the start of the tenancy journey for the asset management team and we work hard to keep communication and asset management timely and relevant but accept that there are sometimes teething issues with new tenancies which usually settle very quickly. We hope there has not been too much inconvenience to you or the tenants and we look forward to continuing to support you throughout the tenancy. Best wishes from the team at Ashtons.
★★★★★ 5/5
GoogleGreat customer service very helpful
Diane · 2 May 2026 · Ashtons London
★★★★★ 5/5
GoogleStaff are friendly and helpful.
Alex · 29 April 2026 · Ashtons Estate Agency Harpenden
Agent replied · 13 May 2026
Thank you Alex for your review, we appreciate your feedback. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleGreat estate agency throughout Hertfordshire
Kevin · 24 April 2026 · Ashtons Estate Agency Harpenden
★★★★★ 5/5
GoogleExcellent service throughout a very difficult time. Lenné is extremely knowledgeable, caring and supportive. I would happily recommend her to anyone. Penny
Penelope · 16 April 2026 · Ashtons Estate Agency Harpenden
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
