Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
Showing 1,364 reviews on Google only. Show every review
5/5
GoogleProfessional but at the same time able to balance that with a considerate and caring demeanour. Onboard feedback and able to guide both the buyer and seller with both parties interests at heart. Attentive, respond very quickly and keeps the buyer appraised and updated as the process evolved.
Thanks so much for the fantastic review Warren!
5/5
GoogleVery helpful and knowledgeable
5/5
GoogleRating only, no written review.
Thanks so much for your fantastic review Nicola - it's much appreciated!
1/5
GoogleRating only, no written review.
Hi Cameron, We are, of course, very disappointed to see your review above. We would very much like to get in touch and understand why your experience with Ashtons wasn’t … More
5/5
GoogleRating only, no written review.
Thank you so much for fantastic review Dhyuman - it's much appreciated!
3/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave a review Brian. Every client’s feedback is important to us as we continually strive to grow and improve our service. Please do get in touch and let us know how we could have made your … More
5/5
GoogleFriendly and professional staff, thank you
Thank you Amie for your kind review.
5/5
GoogleExcellent service throughout from Olivia and Sam. Thank you.
Thank you for your 5* review Ian - we are absolutely delighted to hear that Olivia, Sam and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.
5/5
GoogleVery good experience with this agency, Chris in particular. Very professional and responsive!
Hi Kian, thank you very much for taking the time to leave us a review. We're absolutely delighted to hear your feedback and to know that the team were able to provide such a positive experience. Many thanks, the Ashtons team
5/5
GoogleVery nice man, very helpful indeed, great experience, I recommend him. Frank
Hi Frank. We are absolutely delighted to hear your feedback about the Ashtons team - thank you so much for taking the time to leave your review.
5/5
GoogleReceived a great level of service from Tom Ebbrell recently. Recommended.
Thank you so much for taking the time to leave your 5* review Richard, it's much appreciated. I will pass your kind words on to Tom and the team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleTom, Olivia , Lucy and team were exceptionally great in completing the sale of my property.
Thank you so much for your wonderful feedback! I will pass your comments over to Tom, Olivia, Lucy and the rest of the team who will be absolutely delighted to hear they were able to ensure a smooth property journey for you. We do hope to work with you again in the future. Thanks again, the Ashtons team.
5/5
GoogleCharlotte @Ashtons WGC has been amazing! Her customer care and professionalism is an asset to the company. Would definitely recommend
Good morning Anna and a huge thank you for your wonderful review. We couldn't agree more that Charlotte is an absolute gem within the team and we're so pleased that you would recommend our services. Many thanks, the Ashtons team.
5/5
GoogleLooking for a rental property has been a nightmare but Charlotte was a breath of fresh air! She's friendly, always came back to me as promised and went out of her way to help me find a suitable home.
Thank you so much for taking the time to leave your 5* review Sarah, it's much appreciated. I will pass your kind words on to Charlotte and our Lettings team, who will be absolutely delighted. All the very best, the Ashtons team.
2/5
GoogleSignificantly overpromised and underdelivered, quoting a higher sale price than other agents but once we had signed their contract suggesting we reduce the price as it was unachievable. Post-sale support was responsive and very good
Many thanks for getting in touch Tom, positive or negative the feedback is much appreciated. With regards to these particular comments, I’m sorry that we were un-able to achieve our aspirations from the market. The member of staff you dealt … More
5/5
GoogleSome will agree that there is no such thing as perfection. Ashtons agent Charlotte Kennedy proved those ones wrong. Perfection is the word to describe her attitude, work and dedication.
Thank you very much for taking the time to leave us a 5* review Ana - it's much appreciated and Charlotte and the team will be delighted to hear your feedback!
1/5
GoogleIf I could give 0 star review, I would. I've been an estate agent for 10 years and have never seen a more chaotic exchange and completion. I bought via Ashtons, but certainly won't be selling with them. I am embarrassed by the experience.
Negative reviews are a rarity for Ashtons so we can only assume these comments related to a recent delayed completion. As such, please accept our apologies again with regards to this and the delay on your move into your new home. As we … More
5/5
Google5 star local agent. Biggest portfolio of properties for sale in Welwyn and outstanding customer service of the staff. They always go the extra mile to let clients feel they do matter. I had a pleasure being helped by Laila, Olivia and Stephen who have always treated me like a friend. Absolutely recommended!!!
Thank you so much for your 5* review Maciej - we're absolutely delighted to hear your feedback and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleWhile Ashtons were not employed in selling my property, they were responsible for the property I was purchasing. Lucy Gadsby was excellent throughout and provided excellent communication, updates and was always proactive in pushing things through to completion. You could tell that this is a well run estate agents.
Hi George, thank you so much for taking the time to leave Ashtons a review. Your kind feedback is much appreciated - Lucy and the team will be absolutely delighted to hear they were able to make your move journey a positive experience and we wish you all the very best in your new home!
5/5
GoogleRating only, no written review.
5/5
GoogleThis rating is mainly for Kirsty Twydell (individual), people make companies, Kirsty works within the letting department, though I have been underwhelmed by the service I received from the lettings department specifically the (management) which resulted in my decision to use an alternative company, I only wish Kirsty was involved when I tried complaining and asked that we come to an amicable solution on the pricing/management fees, this never happened, resulting in me terminating my contract and moving on to an online platform which cost me less than 10% of what Ashtons lettings had charged me, plus this property was let within a week of my advert, my decision to leave Ashtons has saved me over £1k of fees. Thank u Kirsty for helping make my leaving process less painful. Disclaimer: My complaint does NOT relate to the Redbourn sales office which I have used for over 10years, they are still by far the best letting agent in the village/ county.
4/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a review Patricia - it's much appreciated
5/5
GoogleRating only, no written review.
Thanks for the review Sarah
5/5
GoogleFrom start to finish, professional, efficient, honest and straight talking. This is my second year with Ashton. Jamie and young Alexander have been deailing for my rent property and they have been brilliant. They tell you what should be done, tell you when and how it will be done, and deliver. Can’t fault them.
Ozlem, we are thrilled to see your positive feedback. Thank you for choosing Ashtons!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
EA Masters by year, 2022 to 20182022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
British Property Awards by year, 2025 to 20222025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Ashtons a message.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
