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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,471 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.4 / 5

98

Reviews on Facebook

All 5 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,364 reviews on Google only. Show every review

5/5

Google

We recently purchased a house through Ashtons WGC and we found that they were highly professional, responsible and pragmatic in their approach. Everyone from Stephen (Head of Sales) through to Sam (Sales Coordination Manager) were …

Simon · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 27 June 2024

Thank you so much for your fantastic review Simon - we are always delighted to hear feedback from our clients. We're so pleased that the team were able to make your move journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.

5/5

Google

Ashtons felt very much like a personal service which wasn't quite matched by other agents. And when we were offered early viewings before properties went live on the website, they didn't go live until after the viewings took place. A …

Clive · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Hi Clive, many thanks for your review. We pride ourselves on our professional, personal service and it's wonderful to hear the team were able to support you on your property journey. Wishing you every happiness in your new home!

5/5

Google

Generally, Ashtons works efficiently, professionally, and promptly in due course. Its officers are polite, helpful, instructive, and patient with their customers. And the online services are plus to their already excellent services. The …

C · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave Ashtons a 5* review. We love to hear feedback from our clients and we're delighted your experience with Ashtons has been a positive one! All the best, the Ashtons team

5/5

Google

I have to say the service I have received from the team at Ashtons Welwyn Garden City and in particular Chris Hawes & Charlotte Kennedy is the best I have ever experienced . The process and of moving house was smooth throughout and the …

Matt · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for your fantastic review - we are always delighted to hear feedback from our clients. We're so pleased that the team were able to make your move journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.

5/5

Google

The team at Ashtons are fantastic and make what should be one of the most stressful experiences in your life a lot easier. Tom helped us sell our house in a matter of days and also went above and beyond to give advice on our onward …

Karen · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Hi Karen, many thanks for taking the time to leave your wonderful review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one! All the best, the Ashtons team

5/5

Google

Ashtons were nothing but superb, respectful and caring in a recent sale of my late parents home. I was touched by the sensitivity of Janette and her team at the Berkhamsted office (Abbey lead the viewings) and Jules with the Sales process. …

Adele · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for your 5* review Adele. It's wonderful to hear that Janette, Jules and the team were able to help support you through a no doubt difficult sale journey and we are very grateful for your kind words. All the best, the Ashtons team.

5/5

Google

When we decided we wanted to move home I went onto the internet and used a comparison site to see who we should consider. Ashtons led in all categories listed on the site (number of sales, highest percentage in asking price etc., quickest …

Janice · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for your fantastic review Janice - we are always delighted to hear feedback from our clients and really appreciate you taking the time to share your experience with us. We're so pleased that Tom, Sam and the team were able … More

5/5

Google

My experience with Ashtons is amazing as a tenant. I would recommend everyone to contact Ashtons group to get the great deals in properties. Chris is a gem. He is transparent, professional, Knowledgeable, efficient and is …

Rahul · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 7 June 2024

Thank you so much for your fantastic review Rahul - we are always delighted to hear feedback from our clients. We're so pleased that Chris and the Lettings team were able to make your tenancy a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.

5/5

Google

Very happy with Ashtons' service, from marketing to completion. Our first prospective buyer withdrew just 2 days before exchange and Richard and the team really pulled out all the stops to get another buyer at the same (higher than …

Not · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you for your 5* review - we are absolutely delighted to hear that Richard, Lucy and the team were able to ensure your move journey was as seamless as possible and we wish you every happiness in your new home! All the best, the Ashtons team.

5/5

Google

Brilliant. Sold my late father's house last year and now my own. If I was ever to sell in Herts again, I would not use any other Estate Agent. They were great from getting a sale quick for top market values (Father's house +£50K over Purple …

Mark · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave your 5* review Mark, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. All the very best, the Ashtons team.

5/5

Google

I can’t rate this company highly enough. Throughout each and every step of our house purchasing process, the team have been patient, helpful, understanding and informative. We would particularly like to thank Sam and Ellissa for their help. …

Jodie · 8 October 2022 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Hi Jodie, thank you so much for taking the time to leave Ashtons a review. Your fantastic feedback is much appreciated - Ellissa, Sam and the team will be absolutely delighted to hear they were able to make your move journey a positive experience and we wish you all the very best in your new home!

5/5

Google

We had the pleasure of renting our new home through Ashton’s. Worked primarily with Sandy out of St Albans and honestly it was a fantastic experience. Trying to move our family from the states he worked hard to make sure we had all the …

Suzette · 4 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you so much for taking the time to leave us a review Suzette - I'll be sure to pass your kind words on to Sandy, who will be delighted to have been able to help you with your move journey. We wish you every happiness in your new home!

5/5

Google

Louise Walker, the sales progressor/coordinator assigned to us, deserves 6 stars! We had several issues to overcome in our chain and she was excellent and got us to the finish line! She is experienced, effective, caring and really knows how …

Mr · 4 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you for taking the time to leave your review - we'll be sure to pass your kind words on to Louise. We absolutely agree that she is an exceptional member of the team and we're delighted to hear she was able to help you so efficiently … More

1/5

Google

Disappointed with a property I bought from Ashtons St Albans. I was the easiest and quickest buyer they can have, but upon moving in, their seller left the property in a disgusting state. I asked for their help about loads of rubbish in the …

Helen · 4 October 2022 · Ashtons St Albans

5/5

Google

We've had a great experience when buying our first home with Ashtons. The team (Louise Walker in particular) has been very friendly, quick to answer any (even most silly) questions and always ready to support. The communication was always …

Maria · 4 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

We just wanted to say a huge thank you for your wonderful review Maria. We couldn't agree more that Louise is an absolute star and we're delighted to hear that her and the team were able to make your property journey as smooth and stress-free as possible. Wishing you all the very best in your new home, the Ashtons team.

5/5

Google

We recently purchased a property via Ashtons estate agents. They are extremely professional and highly rated estate agents in St Albans City. Especially, I would like to thank Mrs. Louise Walker - whom we coordinated throughout the process. …

Chaitanya · 4 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

Good morning Chaitanya and a huge thank you for your wonderful review. We couldn't agree more that Louise is an absolute gem within the team and we're so pleased that our St Albans office were able to make your property journey as smooth and stress-free as possible. Wishing you all the very best in your new home, the Ashtons team.

5/5

Google

I am pleased to recommend Ashton's lettings. Jamie and his team offered excellent, professional advice on the letting process and on the improvements to the house in St Alban's that would not only enable the best rental price but would also …

Michael · 4 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you so much for taking the time to leave your 5* review Michael, it's much appreciated. I will pass your kind words on to Jamie and the Lettings team, who will be absolutely delighted. All the very best, the Ashtons team.

5/5

Google

I purchased a property via Ashtons recently, and the whole experiences are excellent. Ashtons has professional service and fantastic teams, which make the purchase smooth. Each time, the communication with Alix or other members is quick and …

ERIC · 4 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you for your 5* review Eric - we are absolutely delighted to hear that Alix, Rebecca and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.

5/5

Google

We recently purchased our first home through Ashtons and cannot recommend them more! We benefited from first class service throughout the entire process. …

Annie · 4 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you for taking the time to leave us a 5* review Annie. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.

5/5

Google

As many of you know, looking for a new flat in the UK is nothing short of miserable. Add pet friendly to that and it really becomes a disaster. I had reached out to countless agencies in the St. Albans area and while polite, no one could be …

Sarah · 4 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you so much for your kind words, Sarah. We really appreciate you taking the time to share your review, and we agree, Phillip is a true gem to have on our team! We very much hope to work with you again in the future and wish you all the best in your new home. The Ashtons Team.

5/5

Google

I used Ashtons for marketing and renting our property. I highly recommend them and would give them 10 stars if we could! From the moment we was looking for a property to purchasing and completion. …

M · 4 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you so much for your 5* review and kind words. It's wonderful to hear that Sandy, Phillip and the team were on hand to help with all stages of your letting journey and we look forward to working with you again in the future! All the best, the Ashtons team.

5/5

Google

Absolutely delighted with my experience with Ashtons, especially Alex, who was extremely patient and kind throughout the entire experience. As a first time buyer I was completely overwhelmed with many aspects of the buying process and Alex …

Ana · 4 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you so much for taking the time to leave your 5* review Ana, it's much appreciated. I will pass your kind words on to Alex and our team, who will be absolutely delighted, and we wish you every happiness in your new home. All the very best, the Ashtons team.

5/5

Google

Really pleased with Ashton's throughout the process. Ambia who we were dealing with was happy to help and was able to answer our queries raised throughout. Would happily use again.

William · 1 October 2022 · Ashtons London

5/5

Google

From start to finish an impeccable service. Knowledgeable, professional and most importantly proactive. Highly recommended! Just for the record I'm not a relative /friend/paid reviewer ... just a genuine seller of a property in St Albans.

Mrs · 1 October 2022 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you so much for taking the time to leave Ashtons a review Mrs Rees. Your kind feedback is much appreciated!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Ashtons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

ESTAS

Ashtons and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017
  • 2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners

    • GoldESTAS 2017: Sales, South East (Hertfordshire & Middlesex)St Albans
    • Top 3ESTAS 2017: Sales, South East (Hertfordshire & Middlesex)Harpenden
    • Best in County (1)ESTAS 2017

Source: ESTAS winners lists, as published, linked by year.

EA Masters

Ashtons and its branches won awards at EA Masters in three years, most recently 2022.

EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.

EA Masters by year, 2022 to 2018

Source: EA Masters winners lists, as published, linked by year.

More industry awards: The British Property Awards

The British Property Awards

Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.

British Property Awards by year, 2025 to 2022

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.

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