Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
Showing 1,364 reviews on Google only. Show every review
5/5
GoogleOnce again Ashtons have provided us with a first class service. Philip and the rest of the team worked professionally and expediently. Excellent marketing and management of the whole process. Highly recommended to any landlord in the St Albans area.
Thank you for leaving Ashtons a 5-star rating Claire, it’s truly appreciated! The Ashtons Team
5/5
GoogleWe recently bought a property via Ashtons St. Albans branch. Extremely pleased with the service received which was thoroughly professional and proactive from the word go especially the service we received post offer. Well done team Ashtons! We would definitely recommend Ashtons as a top class Estate Agent.
Thank you for taking the time to leave us a review Elaine. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
5/5
GoogleAbsolutely brilliant estate agents. We were fortunate to have an industry veteran as our agent, Nick Hill. So much experience! Although our journey to purchase was not an easy one, Nick was always one step ahead of the game and just got everything right. Well done Ashtons!
Thank you so much for taking the time to leave your 5* review Adam, it's much appreciated. I will pass your kind words on to Nick and the team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleGreat place, always good, personal service. Sandy in lettings, is a great guy!
Hi Marlon, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we couldn't agree more about Sandy! All the best, the Ashtons team
5/5
GoogleWe had an absolutely fantastic experience with Ashtons St Albans in securing a property to rent under time pressure. Sandy was our contact and we could not have asked for anyone more helpful, responsive, and pleasant to work with. The process was extremely efficient and took less than a week from offer to signing which we really appreciated. We would definitely use Ashtons St Albans again and have no hesitation in recommending it to others.
Many thanks for taking the time to leave your review for our lettings team Andreia. We love to hear feedback from our clients and we're so pleased to hear that Sandy and the team were able to make your move journey a positive one! All the best, the Ashtons team
5/5
GoogleWe have used Ashtons for purchasing our first house and have been very satisfied with the service offered by everyone in the team!
Thank you so much for your review Alex - it really means a lot to us when our clients take time out of their busy schedules to share their experience and we're delighted with the 5 stars! Wishing you all the best in your first home. The Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving Ashtons a 5-star rating Aida, it’s truly appreciated!
5/5
GoogleI am incredibly impressed and happy with the outstanding help and support from the team at Ashtons. I will definitely recommend Ashtons to friends and family. Thank you very much
We just wanted to say a quick thank you for taking the time to review your experience with Ashtons Leena. We love to hear such positive feedback! All the best, the Ashtons team
5/5
GoogleGreat service from Josh and the team. Would strongly recommend on both the buy/sell ends.
Hi Uba, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one. We wish you all the very best in your new home!
1/5
GoogleI felt lack of professionalism in their approach. We’d put an offer on property and they started to negotiate with us, we agreed on a certain amount and I didn’t hear from them for a day or two then when I followed up, I was told property was gone already! This happened to us twice. Extremely poor experience, I’d avoid them
Hi Monica, we have checked our systems and we do not seem to have you registered or as someone who has viewed a property through Ashtons. Please contact our Associate Director, Richard Fossey on 01707 331100 to discuss your comments and concerns. All the best, the Ashtons Team.
5/5
GoogleAshtons have been fantastic in finding good tenants for our rental properties. Each time, Ashtons have provided a personal and professional service. Their marketing materials, photos, descriptions and videos (even more important with Covid …
Thank you for the fantastic review and continued support, Tony. We pride ourselves on our personal service and ensuring the letting process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
5/5
GoogleFrom start to finish we were given professional and friendly help. Cannot thank Greg and the team enough for all of their efforts in making our dream move come true. …
Thank you so much for your fantastic review Roger - we are always delighted to hear feedback from our clients. We're so pleased that Greg and the team were able to make your move journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleAshton’s is the most professional, reliable and resourceful Estate agents in herts and uk. …
Thank you so much for your fantastic review - we are always delighted to hear feedback from our clients. We're so pleased that Colin and the team were able to make your move journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleFantastic , professional , friendly and top class advice from the start of our selling process to the very end . There was a consistent high level of service from every member of staff that dealt with our transaction . Would highly …
Hi Alison, thank you so much for your fantastic review. You have summed up perfectly everything we strive our service to be so it's especially wonderful to hear that we've hit the mark. Thanks again!
5/5
GoogleColin Hickey has been extremely helpful and supportive throughout the process of letting our mum’s flat. He gave valuable advice on what was necessary to get the flat ready and ensured that any work was done promptly and for a reasonable …
Thank you so much for taking the time to leave your brilliant review Iain, it's much appreciated. I will pass your kind words on to Colin and the team, who will be absolutely delighted. All the very best, the Ashtons team.
1/5
GoogleMost inaccurate company moto out there - ‘changing the perception of estate agency’ - you are the polar opposite, you are the epitome of why people don’t trust estate agents from my very own experience. Constant lies to try and pressure …
5/5
GoogleAshton’s and specifically Colin did an incredible job in helping me find a house as part of my relocation from California to Harpenden UK. They worked with me virtually while I was in California by setting up virtual viewings and touch …
Hi Michael, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Colin and the team were on hand to help with all stages of your letting journey and we look forward to working with you again in the future! All the best, the Ashtons team.
5/5
GoogleI have purchased my new property through Ashtons and was so pleased with their help that I also used them to sell my property. They have all been so helpful from start to finish, from the first viewing to exchange and completion. I’d like …
Hi Nicola thank you so much for taking the time to leave Ashtons a review. Your kind feedback is much appreciated - Rebecca and the team will be absolutely delighted to hear they were able to make both your selling and buying journeys a positive experience and we wish you all the very best in your new home!
5/5
GoogleMy experience with Ashtons, and specifically Joshua Bland, whilst selling my property, has been fantastic. They have been so responsive and efficient, and clearly have a great list of contacts as they managed to book in numerous viewings of …
Thank you for taking the time to leave us a review Lucy. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
5/5
GoogleHighly recommend Natasha at Ashtons in Harpenden. She is professional, quick to respond, friendly and very kind. She went out of her way to be reassuring and understanding during a particularly stressful time, which was very helpful. …
Good morning Clare and a huge thank you for your wonderful review. We couldn't agree more that Natasha is an absolute gem within the team and we're so pleased that Natasha and the Harpenden office were able to make your property journey as … More
5/5
GoogleBy far the best Estate agent I’ve dealt with. I had a very bad experience with another estate agent recently, but Ashtons were very efficient. No troubles with sale or purchase. …
Thank you so much for taking the time to leave your 5* review Calum, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. All the very best, the Ashtons team.
1/5
GoogleI rented a 2 bed flat in St Albans and recently terminated. It would have been zero star rating if not for the likes of Jamie Newson-Love's professionalism from start to finish. My low rating relates to my experience with the asset …
We are disappointed to have received this feedback after the Asset Management team dedicated so much effort to negotiating a full deposit refund for you at the end of the tenancy and dealing with various maintenance issues during your stay … More
5/5
GoogleWe just wanted to thank you Sam so much for your help in purchasing our first property. You have really gone out of your way to help and your assistance, patience and …
Thank you so much for taking the time to leave us a review Olha. Feedback from clients is so important to us and we're absolutely delighted to hear that your experience with Ashtons was a positive one and that the team were able to help you … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
EA Masters by year, 2022 to 20182022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
British Property Awards by year, 2025 to 20222025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Ashtons a message.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
