5/5
GoogleGreat place, always professional
Trusted Agent profile · Hertfordshire
Verified
Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB337 reviews · 328 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)34 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA173 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN140 reviews · 140 on Google (4.9)3 in the last 90 days
Reviews on Google
Showing 1,364 reviews on Google only. Show every review
Google5/5
GoogleThanks to Tom, Ellissa for a very smooth and successful sale process. Very responsive and delivered genuine value add to our sale
Agent replied
Thank you so much for taking the time to leave Ashtons a review Tom. Your feedback is much appreciated!
5/5
GoogleIt was great experience of buying our first house. Ellissa was really helpful. It was a bit long journey but the agent was helpful in keeping us informed with all steps. 10/10 Service. Thanks🙂😊 …
Agent replied
Thank you for your 5* review Shafiq - we are absolutely delighted to hear that Ellissa and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. Wishing you all happiness in your new home!
5/5
GoogleGreat team assisting us with our purchase, especially Ellissa was really helpful with our purchase working tirelessly to make sure the whole process was complete. Many thanks!
Agent replied
Thank you so much for taking the time to leave your 5* review Ovid, it's much appreciated. I will pass your kind words on to Ellissa and our team, who will be absolutely delighted, and we wish you every happiness in your new home. All the very best, the Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleI was very happy with the friendly and professional service offered by Ashton’s during the sale of my mother’s flat
5/5
GoogleMolly was top notch throughout the buying process. As a buyer, there’s no choice in what agent you deal with so it’s great when you get a good one, even better when you get an outstanding one
5/5
GoogleAdam at Stockton Heath was fantastic start to finish. He was brilliant at cooperating with a not so easy sale. If you’ve got questions Adams your guy, he’s always willing to help. Thanks for your support over the months!
5/5
GoogleMolly has been excellent throughout the whole house buying process. Taking the stress and worry away as much as possible and providing excellent local knowledge and network contacts. I would have no hesitation in recommending Molly and Ashtons.
5/5
GoogleWould definitely recommend using Ashtons when buying/selling, they have been great at keeping in contact and giving us updates throughout the whole process. Brad dealt with the sale of our house and he was so helpful!
5/5
GoogleAshtons recently sold my house and I would definitely recommend them. The team were very friendly and professional. In particular, we appreciated the good communication with both Brad and Molly and also the speed they managed to get things through.
5/5
GoogleAshtons were brilliant, they arranged the viewings and liaised with me so well I was able to agree my sale whilst away in Canada. Molly was so cheerful and provided a vital link between myself and my buyers. I wouldn't hesitate to use them again and would highly recommend them.
5/5
GoogleSuch a helpful estate agents- and Molly was so professional and prompt answering my questions and guiding me through!
5/5
GoogleI rented a property through Ashtons while I cannot visit the property. They arranged a virtual tour for me and answer alot of my questions. Thanks Ashtons.
Agent replied
Thank you very much for taking the time to leave us a review - it's much appreciated!
5/5
GoogleVery friendly and professional people throughout the process. Happy to have Ashtons as our Agency. Thank you Colin and Natasha! :)
Agent replied
Hi Lewis, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one! All the best, the Ashtons team
5/5
GoogleA huge thank you to Colin Hickey, who went above and beyond to find us a wonderful family home. He took time to understand what was important for us and communication throughout was excellent. It’s rare to get such great service and care (as well as after care!) and someone who is exceptionally customer orientated. Thank you Colin!
Agent replied
Many thanks for taking the time to leave your review for our team Laila. We love to hear feedback from our clients and we're so pleased to hear that Colin and the team were able to make your move journey a positive one! All the best, the Ashtons team
5/5
GoogleEveryone at Ashtons worked very hard to make our move happened. They solve all challenges quickly and efficiently. They made the process easy. I will recommend to anyone who needs to move houses.
Agent replied
Thank you so much for taking the time to leave your 5* review Maria, it's much appreciated. I will pass your kind words on to our team, who will be absolutely delighted, and we wish you every happiness in your new home. All the very best, the Ashtons team.
5/5
GoogleI have dealt with Ashtons on numerous occasions and always found the team extremely friendly and knowledgable. My most recent experience renting out my home was simple: Colin was very helpful and delivered all his commitments on time. It was a pleasure dealing with him and the other team members.
Agent replied
Hi Robert, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons was a positive one! All the best, the Ashtons team
5/5
GoogleRating only, no written review.
Agent replied
Thank you for taking the time to leave us a review - it's much appreciated!
5/5
GoogleVery easy process ,that probably because of Colin who helped us a lot with everything what we need⭐️⭐️⭐️⭐️⭐️
Agent replied
Hi Sabin, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Colin and the lettings team were on hand to help with all stages of your property journey and we look forward to working with you again in the future! All the best, the Ashtons team.
5/5
GoogleVery pleased with the professional service Ashtons provided when reletting our flat, particular thanks must go to Colin Hickey for the successful marketing.
Agent replied
Thank you for taking the time to leave us a 5* review Andy. We pride ourselves on our personal, professional service and ensuring the letting process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
5/5
GoogleBeen with them for nearly 10 years renting out our property in Hertfordshire. Very professional. Chloe Burgess had been had been very helpful over the years and Kirsty Twydell recently dealt with a change of tenancy very efficiently and competently. Full Marks.
Agent replied
Hi Ravi, thank you for taking the time to leave your 5* review. We're chuffed to hear your feedback and look forward to continuing to work together. All the best, the Ashtons team.
5/5
GoogleColin and his team have been great to work with the last few months. Always so professional, helpful and great communication at all stages. always knew exactly where we were in the process and what was happening next. So easy to work with and everything was made so simple. Great team
Agent replied
Hi Rachael, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one!
5/5
GoogleHighly recommend Colin and his team at Ashtons in Harpenden. Great experience with recent rental. At all times both he and his team are helpful, friendly, quick to respond and professional.
Agent replied
Hi Chris, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Colin and the lettings team were on hand to help with all stages of your property journey and we look forward to working with you again in the future! All the best, the Ashtons team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 2015
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 2022
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
More industry awards: The British Property Awards
The British Property Awards
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 2025
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Ashtons to help?
Send Ashtons a message.
Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
