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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,459 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.3 / 5

86

Reviews on Facebook

All 5 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Would like to thank Graham Franks for selling our house quickly, and then when the deal fell through, managing to sell again even quicker. This kept the chain ...Richard, 5 December 2016Read the review from sellers

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,364 reviews on Google only. Show every review

5/5

Google

I honeatly think that words do not do any jsutice to the experience we had with Ashtons team at St Albans City. Thanks to their great help and support we are going to celebrate Christmass in our first home this year. Great company to work with. They will help and support you from start to finish. Ashtons team helped us connect with the right mortgage brokers and property lawyers. Our case lasted just around two months from start to fimish. St Albans branch has a great team and some fantastic people... BIG THANKS to Jennie. Simon, James and the rest of the team for the great work with our case.

Bes · 22 March 2023 · Ashtons St Albans

Agent replied · 29 April 2023

Hi Bes, and a huge thank you for your wonderful review. We're absolutely delighted to hear your feedback and so pleased the team made your property journey as seamless as possible. Wishing you a very Merry Christmas in your New Home :).

5/5

Google

what can i say fantastic service lovely people will always go out of there way to help you ,we bought a beautiful ring i just would not go anywhere else first class all the way thank you x

Joe · 22 March 2023 · Ashtons St Albans

5/5

Google

Professional

David · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave us a review David - your feedback is very much appreciated!

5/5

Google

Excellent communication and service from Chris. Would highly recommend Ashtons.

Joe · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for the kind review Joe!

5/5

Google

Would thoroughly recommend Ashtons when buying or selling a property. We experienced some setbacks during our sale, but Ashtons worked really hard to keep everything together, especially Lucy, who was very professional and kept us informed throughout the process. Many thanks

A · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you for taking the time to leave us a 5* review Annika. We pride ourselves on our personal, professional service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.

2/5

Google

It's an estate agent

Matt · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 7 February 2025

Hi Matt, We are, of course, very disappointed to see your review above. We would very much like to get in touch and understand why your experience with Ashtons wasn’t … More

5/5

Google

A professional, efficient and reliable agent and all the while being friendly and personable too, the whole way through the company in Welwyn Garden City. I have not found a fault in the whole process with them. Very much recommended.

Jon · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 29 July 2023

Hi Jon, just a quick message to say we really appreciate your feedback. We pride ourselves on our first-class service and personal approach and it's fantastic to hear the whole team at Welwyn were able to support you on your move journey! We do hope to work with you again.

5/5

Google

We have recently purchased a new home through Ashtons and would highly recommend them if your moving home. We were looked after by Emily Ward who was professional, efficient and an absolute pleasure to deal with throughout the entire process.

Edward · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave us a review Edward. Feedback from clients is so important to us and we're absolutely delighted to hear that your experience with Ashtons was a positive one and that Emily and the team were able … More

5/5

Google

Rating only, no written review.

Sebastian · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 30 December 2023

Thank you for leaving Ashtons a 5-star rating Aida, it’s truly appreciated!

5/5

Google

We have used Ashtons for purchasing our first house and have been very satisfied with the service offered by everyone in the team!

Alex · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 29 July 2023

Thank you so much for your review Alex - it really means a lot to us when our clients take time out of their busy schedules to share their experience and we're delighted with the 5 stars! Wishing you all the best in your first home. The Ashtons team.

5/5

Google

Great experience, no problems

Fred · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thanks so much for taking the time to leave your review Fred - it's much appreciated!

5/5

Google

Great Estate Agency to work with! Ellissa Christopher is a great person to work with!

Thanos · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave us a review Thanos - it's much appreciated!

5/5

Google

All staff are always extremely helpful. Dealt with them on several quite challenging sale and purchase transactions during 2022 - all over the line as planned!

Pete · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for your review Pete - it really means a lot to us when our clients take time out of their busy schedules to share their experience and we're delighted with the 5 stars!

5/5

Google

From viewing to moving in in two weeks Ashtons orchestrated the move to perfection which took a huge amount of stress out of the situation. Would recommend to a friend.

Richard · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thanks for the lovely comments Richard and for taking the time out to leave Ashtons such a fantastic review, it's much appreciated. We're so glad we could assist you on your property journey and wish you every happiness in your new home.

5/5

Google

Delighted with how Richard and his team dealt with the sale of our property in WGC and would strongly recommend Ashtons.

Simon · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Hi Simon, thanks so much for the fantastic feedback and for taking the time to share your review. You've made our day!

5/5

Google

Excellent service from start to finish, with much thanks to Tom Case, Gail Sherrick and Ellissa Christopher for providing outstanding customer service and support through the whole process of marketing and selling our property. Highly recommend their services.

Felicity · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave your 5* review Felicity, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. All the very best, the Ashtons team.

5/5

Google

I was dealing with this gentleman named Chris Haws at Ashtons. He helped us finding a property with in a month and near to my son's nursery. Thank you Chris for helping us and staying on top of it. 5 star ratings for Chris Haws and Ashtons too!

Mayank · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Hi Mayank, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Chris and the team were able to help you find your perfect property match!

5/5

Google

A positive experience buying through Ashtons. Especially Stephen, the branch manager, who worked his socks off to get the sale over the line, in difficult circumstances! Thanks for making it happen.

Adam · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave your 5* review Adam, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. We do hope to work with you again in the future. All the best, the Ashtons team

5/5

Google

Very happy with Ashtons. Great communication throughout. They were helpful from sale to completion. Can't fault them. Will be using them again.

Tom · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for your review Tom - we are always delighted to hear feedback from our clients. We very much look forward to working with you in the future!

5/5

Google

First class service from start to finish, all of the Ashtons team are very knowledgable, professional and helpful. They really know the local market, highly recommend to anyone wanting to sell or buy.

Jenny · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave your review Jenny. We are always delighted to hear feedback from our clients and your post has made our day! We do hope to work with you again in the future.

5/5

Google

Ashtons provide a very good service

Brendan · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave Ashtons a review Brendan. Your kind feedback is much appreciated!

5/5

Google

Great place, always good, personal service. Sandy in lettings, is a great guy!

Marlon · 22 March 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 22 March 2026

Hi Marlon, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we couldn't agree more about Sandy! All the best, the Ashtons team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Ashtons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

ESTAS

Ashtons and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017

  • 2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners

    • GoldESTAS 2017: Sales, South East (Hertfordshire & Middlesex)St Albans
    • Top 3ESTAS 2017: Sales, South East (Hertfordshire & Middlesex)Harpenden
    • Best in County (1)ESTAS 2017

Source: ESTAS winners lists, as published, linked by year.

EA Masters

Ashtons and its branches won awards at EA Masters in three years, most recently 2022.

EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.

EA Masters by year, 2018 to 2022

Source: EA Masters winners lists, as published, linked by year.

More industry awards: The British Property Awards

The British Property Awards

Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.

British Property Awards by year, 2022 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.

Reviews may appear on more than one platform.

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