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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,459 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.3 / 5

86

Reviews on Facebook

All 5 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Would like to thank Graham Franks for selling our house quickly, and then when the deal fell through, managing to sell again even quicker. This kept the chain ...Richard, 5 December 2016Read the review from sellers

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,364 reviews on Google only. Show every review

5/5

Google

Overall Redbourn office collectively were very professional, proactive and kept us fully uptodate. They worked the market hard and we had a lot of viewings. They progressed the closure of the sale very well and maintained strong communication with all the players in the chain. Cannot really fault them.

Phil · 13 January 2024 · Ashtons Estate Agency Redbourn

Agent replied · 12 February 2024

Thank you Phil for your 5* review, it really does mean a lot to us. We are delighted to have helped you and wish you all the best for the future. From the team at Ashtons

5/5

Google

We are extremely happy in our house and big thank you to Chris Haws for his help really good estate agent very professional and amazing. Thank you so much 😊😊🎉 …

Simona · 11 November 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 25 November 2023

Thank you so much for your kind words Simona. We are delighted Chris was able to help! Wishing you all the best in your new home. Best wishes from the team at Ashtons!

5/5

Google

I have had dealings with both the sales and lettings teams at Ashtons over the last 6 years and I have always found them quick to respond, friendly and thoroughly professional. Chris Haws in particular has given sound advice when letting property and I have always felt that I am a valued client.

Paul · 11 November 2023 · Ashtons Estate Agency Welwyn Garden City

1/5

Google

We were shown around a rental property and put an offer in the next day. Then was told that we probably wouldn’t be suitable for the landlord due to length of time before we can move in and because we have a cat although they had our …

James · 8 October 2023 · Ashtons Estate Agency Harpenden

Agent replied · 25 May 2024

Hi James we are very sorry to hear the comments in your review. The landlord of the property you enquired on had informed us their preference for a long term tenant without pets, this was mentioned to you and Tamara when you requested a … More

5/5

Google

Ashtons at Harpenden have been amazing! I cannot recommend them enough. The whole process has been so smooth and the staff have been just fantastic. They are polite, friendly and very efficient. What is also fantastic is that if the person …

Ben · 8 October 2023 · Ashtons Estate Agency Harpenden

Agent replied · 25 May 2024

Thank you for taking the time to leave us a 5* review Ben. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.

5/5

Google

Absolutely the best. Kirsty pulled out all the stops to secure this lovely flat for me. Over and beyond call of duty. …

Geraldine · 8 October 2023 · Ashtons Estate Agency Harpenden

Agent replied · 9 May 2024

Thank you Geraldine for taking the time to leave your 5* review. We will pass your kind comments on to Kirsty who will be so pleased to hear you were so pleased with the service she was able to provide you. All the very best, the Ashtons team.

5/5

Google

Thank you Ashtons on helping us find our new property, this is now the 2nd move with Ashtons, and I must say how pleased we are. They have found us the perfect house twice, great owners / landlords, and then gone through all the detail very …

Clifford · 8 October 2023 · Ashtons Estate Agency Harpenden

Agent replied · 27 May 2023

Thank you so much Clifford for your kind words and for taking the time to review us. We are delighted to have been able to help you twice and wish you lots of happiness in your new home. Best wishes from the team at Ashtons

5/5

Google

Ashtons service was excellent can not fault them. We had so many hurdles getting in our way but Ellissa and Lucy were fabulous and helped us through it all. Certainly wouldn't have got over the line if it hadn't been for the patience and …

Michael · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave us a review. Feedback from clients is so important to us and we're absolutely delighted to hear that your experience with Ashtons was a positive one and that Ellissa, Lucy and the team were … More

5/5

Google

We have found Ellissa to be extremely helpful throughout. Very prompt on actions and professional in attitude - clearly driven to make the whole experience successful for all sides. Great customer service mindset! And the other team members …

David · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave your 5* review David, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. All the very best, the Ashtons team.

5/5

Google

Ashtons provided us with a fantastic service whilst selling a house. From the initial valuation, to managing the viewings and offers, providing advice on which offers to consider and then going the extra league to keep things moving when an …

James · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Hi James, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear the team were on hand to help with all stages of your property journey and we look forward to working with you again in the future! All the best, the Ashtons team.

5/5

Google

We purchased a house with Ashtons and I cannot fault them. From booking a viewing, negotiation of price, acceptance to completion they were efficient, professional, and most importantly very supporting through out the whole process. Shout …

Aashay · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you for your 5* review Aashay - we are absolutely delighted to hear that Ellissa and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.

5/5

Google

My partner and I were very impressed with Ashtons. We made a verbal offer on a property the morning after a viewing which was accepted. From then on we found Ellissa to be very pro-active, responsive and helpful. We didn't have one …

Eddie · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for taking the time to leave your 5* review Eddie. I will pass your kind words on to the team, who will be absolutely delighted! Wishing you the very best in your new home, the Ashtons team.

5/5

Google

Excellent service from the team at Ashtons. This is the second time we have used Ashtons for our house move and we have been very happy with the service again. Special thanks to Richard and Olivia for their efficiency and expert knowledge …

Laura · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you so much for your review Laura - we are always delighted to hear feedback from our clients. We very much look forward to working with you in the future!

5/5

Google

I just want to thank Richard Fossey, Ellissa Christopher and the team for the professionalism and tenacity in managing to sell my property for a good price in a really challenging market environment. The mortgage market caused so many …

Stephen · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Hi Stephen, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one. We wish you all the very best in your new home!

5/5

Google

Ashtons did a thoroughly professional job from start to finish. Richard Fossey was excellent in finding us buyers and arranging a "best and final offers" process and then immediately finding us a replacement buyer when the original fell …

Peter · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Good morning Peter and a huge thank you for your wonderful review. We're so pleased that Richard, Ellissa and the Welwyn Garden City office were able to make your property journey as smooth and stress-free as possible. Wishing you all the very best in your new home, the Ashtons team.

5/5

Google

I can highly recommend Ashtons having sold our house through them at a very difficult time. They are the epitome of professional and have a really good understanding and experience of the market place and what effects that market place. My …

Kathryn · 8 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you for taking the time to leave us a review Kathryn. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.

5/5

Google

Ashton's lettings was a great help in finding my first home in the United Kingdom. I contacted lots of other letting agencies but none of them were helpful, I'd say some even unprofessional in their approach. Phillip Papadimitri from …

Gavin · 4 October 2023 · Ashtons St Albans

Agent replied · 29 April 2023

Hi Gavin, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one. We wish you all the very best in your new home!

5/5

Google

James at Ashtons in St Albans has been brilliant at helping us find our dream home. Can’t thank him and the team enough for the excellent service across what was a challenging year to move house and would recommend them to everyone. Thanks …

Laura · 4 October 2023 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you for taking the time to leave your 5* review Laura, it is very much appreciated. It has been an absolute pleasure for James and the St Albans team to have been of assistance to you and we wish you every happiness in your dream home!

5/5

Google

We’ve just completed on the sale of our first property (and purchase of our second) through Ashtons St Albans and I could not rate them more highly! James and Alex in particular were a pleasure to deal with from valuation through to …

Charlotte · 4 October 2023 · Ashtons St Albans

Agent replied · 29 April 2023

Thank you so much for your review Charlotte - it really means a lot to us when our clients take time out of their busy schedules to share their experience and we're delighted with the 5 stars! We will pass your feedback over to James and … More

4/5

Google

Our initial experience of renting a property through Ashtons was seamless. Alexander, from the St Albans branch, is an asset to the company. He has been both professional and very responsive throughout the process. Thank you for your hard …

Sophie · 4 October 2023 · Ashtons St Albans

Agent replied · 22 May 2024

Hi Sophie, Thank you for leaving your comments, please be assured that we have the damp issue in hand. The contractor is attending 22nd December to repair the last of the … More

5/5

Google

Fantastic customer service received from Phillip who within a couple of days of our house going on the rental market got us a new tenant. Within a week all necessary financial checks were completed inventory done gas and electricity checks …

Christina · 4 October 2023 · Ashtons St Albans

Agent replied · 30 September 2023

Thank you for taking the time to leave your 5* review Christina. We are delighted Phillip and the team were able to make your property journey as smooth and stress free as possible. We look forward to working with you again in the future. Best wishes from the Ashtons team.

1/5

Google

We’ve scheduled a viewing and then discovered that the agent didn’t turn up, we ended up waiting in the rain just outside the property. We then called the agency and needed to explain the situation, apparently the person who’s scheduled …

Michael · 4 October 2023 · Ashtons St Albans

Agent replied · 29 July 2023

Thank you for taking the time to leave your feedback Michael. We are extremely sorry that we were late to your viewing. Unfortunately our colleague was held up at a previous appointment, and then the keys were unfortunately not left for us. … More

5/5

Google

Can’t rate Ashtons highly enough. We recently completed on a sale and purchase with them and the quality of their service throughout has been exemplary. Alex and James were the members of staff we mostly worked with - both were very …

Anna · 4 October 2023 · Ashtons St Albans

Agent replied · 29 July 2023

Thank you for your 5* review Anna - we are absolutely delighted to hear that Alex & James were able to ensure your move was as seamless as possible and we wish you lots of happiness in your new home. All the best, the Ashtons team.

5/5

Google

Ashtons produced an excellent brochure and web listing including the best house tour video that I have ever seen. They quickly found a buyer, helped negotiate an acceptable price and the sale was agreed in less than a week. The sale …

Canice · 4 October 2023 · Ashtons Estate Agency Welwyn Garden City

Agent replied

Thank you for taking the time to leave us a 5* review Canice. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Ashtons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

ESTAS

Ashtons and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017

  • 2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners

    • GoldESTAS 2017: Sales, South East (Hertfordshire & Middlesex)St Albans
    • Top 3ESTAS 2017: Sales, South East (Hertfordshire & Middlesex)Harpenden
    • Best in County (1)ESTAS 2017

Source: ESTAS winners lists, as published, linked by year.

EA Masters

Ashtons and its branches won awards at EA Masters in three years, most recently 2022.

EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.

EA Masters by year, 2018 to 2022

Source: EA Masters winners lists, as published, linked by year.

More industry awards: The British Property Awards

The British Property Awards

Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.

British Property Awards by year, 2022 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.

Reviews may appear on more than one platform.

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