5/5
Great estate agents with a good range of services.
Agent replied · 27 May 2023
Anil, thank you very much for taking the time to leave your review. We are so pleased to hear your great feedback.

Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
Showing 1,364 reviews on Google only. Show every review
5/5
Great estate agents with a good range of services.
Anil, thank you very much for taking the time to leave your review. We are so pleased to hear your great feedback.
5/5
Excellent service from Colin. He has been super efficient and responded promptly even after hours. Thank you so much Ashtons!
Thank you very much for taking the time to leave your 5 star review Clara, it is very much appreciated. Colin and the Team are delighted to have been of assistance.
5/5
Fantastic service from all at Ashtons and especially Colin, who found a lovely tenant the first day Ashtons took on my property. Flawless service, fantastic communication and I’m happy in the fact that the property is being managed well for both myself and my new tenants.
Thank you so much Jason for your amazing review. Our aim is to provide the best service we possibly can and we are delighted to hear your feedback on your experience with us. Colin and the Team look forward to continuing to look after you, your property and your new tenants throughout the tenancy.
5/5
Helpful and responsive
Thank you for taking the time to leave your 5* review David. We are delighted we could be of help. Best wishes from the team at Ashtons
5/5
Professional and excellent customer services
Thank you so much for taking the time to leave your 5* review Ken, it's much appreciated. All the very best, the Ashtons team.
5/5
Kirsty and her team were extremely helpful and knowledgeable, Ashtons are a cut above the rest.
Thank you so much for taking the time to leave your 5* review, it's much appreciated. I will pass your kind words on to Kirsty and the team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
I’ve just moved into a rental property with Ashtons. I experienced great communication throughout the whole process. A very accommodating and friendly approach.
Thank you for taking the time to leave us a review Chris. We pride ourselves on our personal, efficient service so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
5/5
Everyone at Ashtons has been wonderful and have provided a great service. Kirsty assisted me with a letting and was extremely helpful from start to finish, she made the process easy and was a pleasure to work with. Highly recommend!
Thank you for your 5* review Atlanta - we are absolutely delighted to hear that Kirsty and the team were able to ensure your move journey was as seamless as possible and we do hope to work with you again in the future. All the best, the Ashtons team.
5/5
Professional, friendly, outstanding service. From start to finish we had fantastic support from Ashtons selling in a tough market. Particular thanks for guidance and support from Greg through listing and sale and the perseverance and dedication from Rebecca in helping us meet a tight deadline! Would highly recommend and use again.
5/5
Fantastic service from Colin & Kirsty in the Harpenden Lettings Team, excellent communication, really knowledgeable about the rental market and very professional. A pleasure to deal with.
Thank you so much for your 5* review Caroline, and for your kind words. Colin and Kirsty are delighted to have helped. Wishing you all the best, from the team at Ashtons
4/5
Colin was super responsive and efficient and very easy to deal with.
Thank you for taking the time to leave your review Catherine. We are delighted Colin was able to help. Wishing you all the best, from the team at Ashtons
5/5
The whole Ashtons rental team have been extremely supportive and attentive with my relocation to Harpenden. Colin, Kirsty and Frederica are an asset to the company. Thank you.’
Thank you Jamie for your 5* review, it's hugely appreciated. We are delighted the team could be of assistance. Wishing you all the best, from the team at Ashtons
4/5
I must truly express my sincere thanks to Ashtons Harpenden.kristy really helped me get my house, and they provided great service. Everyone who works there is incredibly supportive and helpful.
Thanks so much Akhil for taking the time to leave your review and kind words. We are delighted Kirsty and the team could help. All the best in your new home, the team at Ashtons
5/5
Persistent and caring to achieve correct outcome.
Thank you so much for taking the time to leave your 5* review Denis. We shall pass on your comments to the team, who will be delighted. Best wishes from the team at Ashtons
5/5
The process was reasonably smooth. Thank you
Thank you for taking the time to leave your 5* review Lesley. We hugely value all feedback so it is much appreciated. Best wishes from the team at Ashtons
5/5
Ashtons were polite professional and prompt during the quick turnaround of a rental flat. The service worked for both tenant and landlord. Thank you.
Thank you for your 5* review Hannah. We pride ourselves on being professional and efficient so are delighted to read your comments. Wishing you all the best, the team at Ashtons
5/5
We have dealt with the Ashtons lettings team over many years and have always found them polite, professional, helpful and responsive, particularly when we ran into problems with a previous tenant. Frederica was a particular star!
Thank you so much for taking the time to leave your 5* review and for your kind words Angela. I have passed your comments on to Frederica and the team who are very pleased. We very much look forward to continuing to work with you. Best wishes, from the Ashtons team
5/5
Ashtons have helped us move twice now and both times have been quick and easy. Colin has assisted us most recently and was very helpful. Thank you
Thank you for your 5* review May. We are thrilled we were able to help you again. Wishing you lots of happiness in your new home. Best wishes from the team at Ashtons.
5/5
Overall Redbourn office collectively were very professional, proactive and kept us fully uptodate. They worked the market hard and we had a lot of viewings. They progressed the closure of the sale very well and maintained strong communication with all the players in the chain. Cannot really fault them.
Thank you Phil for your 5* review, it really does mean a lot to us. We are delighted to have helped you and wish you all the best for the future. From the team at Ashtons
5/5
Rating only, no written review.
Many thanks for taking the time to leave a 5* review Maxine, its much appreciated. Best wishes from the team at Ashtons
5/5
Rating only, no written review.
Many thanks for taking the time to leave your 5* review Alan, is it always very much appreciated. Best wishes from the team at Ashtons
5/5
Excellent personal ervice from beginning to end. Above and beyond...Highly recommend.
Thanks so much for taking the time to leave your 5* review Karen. We are pleased the team in Redbourn were able to help. Best wishes from the Ashtons team
5/5
Nic simmonds and his team were great they helped me through a difficult house sale and kept me informed and updated at all times and always with a smile 😊 …
Thank you so much for taking the time to leave your 5* review Alison, it's very much appreciated. I will pass your kind words on to Nic and the team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
A lovely agency especially Tracie who was patient and kept us informed and up to date every step of the way.
Thank you very much for taking the time to leave your 5 star review, it is very much appreciated. Tracie and the team have been delighted to have been of assistance to you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.

Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 20222022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.

Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 20252025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Ashtons a message.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.