5/5
GoogleAn excellent service, stress-free completion of sales
Trusted Agent profile · Hertfordshire
Verified
Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB337 reviews · 328 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)34 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA173 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN140 reviews · 140 on Google (4.9)3 in the last 90 days
Reviews on Google
Showing 1,364 reviews on Google only. Show every review
Google5/5
GoogleI have had dealings with both the sales and lettings teams at Ashtons over the last 6 years and I have always found them quick to respond, friendly and thoroughly professional. Chris Haws in particular has given sound advice when letting property and I have always felt that I am a valued client.
5/5
GoogleI had an excellent experience with Ashton's recently when looking to rent a property. The entire process was straightforward, and Chris was helpful throughout.
Agent replied · 28 March 2024
Thank you so much for your review Tom - we are always delighted to hear feedback from our clients. We very much look forward to working with you in the future!
5/5
GoogleVery helpful, pragmatic, and Chris Haws went above and beyond.
Agent replied · 12 February 2024
Thank you Kate for your 5* review. We are always delighted to hear feedback from our clients so its great to read your comments. Wishing you all the best, the team at Ashtons
5/5
GoogleGreat service! Chris was always available to answer questions and help with everything. The whole rental process was fairly quick and easy.
Agent replied · 12 February 2024
We are delighted to read your comments Branka, and that Chris was able to ensure the process was as smooth as possible. Thank you for taking the time to leave your review, it's much appreciated. Best wishes from the team at Ashtons
5/5
GoogleThank you Chris Haw (Senior letting associate )for assisting us in each and every step of the renting process. He is so kind, professional and friendly. He made the process easier.
Agent replied · 12 February 2024
Thank you so much for your kind words and 5* review Karishma. Chris is delighted to have been able to help. Wishing you all the best, from the team at Ashtons
5/5
GoogleChris Haws is the estate agents I dealt with. Such a friendly agent - professional and efficient. Because of him, I managed to move in quickly. I would strongly recommend him.
Agent replied · 12 February 2024
Thank you so much for taking the time to leave your 5* review Thet. We very much hope you are enjoying your new home. Best wishes from the team at Ashtons
5/5
GoogleChris haws was an amazing agent. He was very helpful and very approachable. We were lucky to have him as our agent to guide us through the process.
Agent replied · 12 February 2024
Thank you so much for your 5* review and kind words Aaron. We are so glad Chris was able to support you through the process. Best wishes from the team at Ashtons
5/5
GoogleI have dealt with Chris from the Lettings team for over 5 years. His knowledge and experience are second to none and has always provided high quality tenants for my property. I would highly recommend Chris and Ashtons to anyone in the area.
5/5
GoogleGreat teamwork and assistance on our purchase. Professional and helpful
Agent replied · 25 November 2023
Thanks Luis for taking the time to review us. We are thrilled the team in Welwyn could be of assistance. Best wishes from the team at Ashtons
5/5
GoogleAbsolutely a delight and frictionless process to work with Ashtons. Chris Haws has been very friendly, cooperative, and help speed up the process to fit my requirements. Thank you so much!
Agent replied · 25 November 2023
Thank you so much for your 5* review and kind words Abel. We are delighted Chris could help you on your property journey. Best wishes from the team at Ashtons
5/5
GoogleI’ve had a really great experience with Ashtons compared to previous letting agents. Chris made the whole process of finding my flat super smooth and easy from viewing the property to finalising references. Would definitely recommend!
Agent replied · 25 November 2023
Thank you so much for your 5* review and kind words Jane. We are so pleased to hear the process was so smooth and wish you every happiness in your new home. Best wishes from the team at Ashtons
5/5
GoogleRating only, no written review.
Agent replied · 30 September 2023
Thank you for taking the time to leave your 5* review Rochel. Best wishes from the team at Ashtons
5/5
GoogleThanks to the Ashtons team over the last year, especially Chloe and Chris - we’ve always appreciated your prompt communication and willingness to engage with us when needed
Agent replied · 30 September 2023
Thank you for your 5* review Michelle. It's great to hear Chloe and Chris have always provided an efficient service. We will be sure to pass your kind words on to them. Best wishes from the Ashtons team.
5/5
GoogleLucy and Simon were exceptionally helpful from start to finish. They always kept us updated and did everything they could to push the sale through
Agent replied · 30 September 2023
Thank you so much Matt for taking the time to leave your 5* review, it's much appreciated. I will pass your kind words on to Lucy & Simon, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleAshtons estate agents were very professional and Chris Haws worked really hard to get us into our dream property. Many thanks
5/5
GoogleAshtons were far better than any other estate agent I've dealt with. Chris was extremely helpful in answering any questions and catered to my needs/situation perfectly. The process was smooth and professional throughout. Would absolutely recommend! 11/10
Agent replied · 30 September 2023
Thank you Elliot for your 5* review - we are absolutely delighted to hear that Chris was able to ensure your property journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.
5/5
GoogleVery professional Agency. Chris has been more than helpful with every detail of the whole process of renting new property. And also feel confident that Ashtons will manage our property to their best of abilities. Fab communication on every level. Thank you.
Agent replied · 25 November 2023
Thank you so much for your 5* review and kind words Katarina. We are delighted Chris and the team could assist you and look forward to continuing to support you with your property journey. Many thanks from the team at Ashtons
5/5
GoogleReally recommend this company, helped me out massively, big thank you to Chris Haws who was very kind and helpful also very efficient, will be using this company again!
Agent replied · 26 August 2023
Thank you so much for your review Ashkan - we are always delighted to hear feedback from our clients. We very much look forward to working with you in the future!
5/5
GoogleChris Haws from Ashtons has helped us now get our second rental property. Ashtons provides a professional, reliable and helpful service but Chris in particular provides an outstanding service and helpful in securing our first rental and now our second rental property. Thank you for all your hard work and professional service.
Agent replied
Hi Sidharth, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Chris and the team were on hand to help with all stages of your letting journey and we look forward to working with you again in the future! All the best, the Ashtons team.
5/5
GoogleWe have bought and sold several times but this was the most stressful. All the Ashton’s staff were great, particularly Tom Case, and Rebecca Veale. We called into the branch numerous times with questions or for advice and our treatment was exemplary.
Agent replied · 14 March 2024
Thank you for taking the time to leave your review Kim. We are pleased Tom and Rebecca could help ease some of the stress for you. Wishing you all the best, from the team at Ashtons
5/5
GoogleChris was absolutely outstanding in all areas with customer service goes out of his way to support those who are looking for there new homes very honest and down to earth agent very approachable and confident with his answers I would highly recommend WGC office especially Chris Haws.
Agent replied · 14 March 2024
Thank you so much for taking the time to leave your wonderful review Kerensa. We are delighted Chris helped you feel fully supported during your property journey. Wishing you all the best in your new home, from the team at Ashtons
5/5
GoogleChris has been super helpful throughout, really glad we went with Ashtons, short and smooth process
Agent replied · 13 March 2024
Thank you for your 5* review Mariam and that Chris helped make the process so smooth for you. Wishing you all the best, the team at Ashtons
5/5
GoogleBeen with ashtons for 3 years now, when looking for a new house called up Chris Haws, and he helped us find a house and got everything sorted effectively and efficiently. Cannot recommend enough, makes moving so much less stressful!
Agent replied · 12 February 2024
Thank you so much for your 5* review and kind words Leanne. We are delighted to hear that Chris was able to make your move as stress-free as possible. Wishing you every happiness in your new home, from the team at Ashtons
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 2015
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 2022
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
More industry awards: The British Property Awards
The British Property Awards
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 2025
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Send Ashtons a message.
Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
